Thank you for your kindness and help. You made a difficult situation so much easier. A special thank you to Mr. Chip Smith who's willingness to listen and share made all the difference. read more

Quality Customer Service Friendly Service providers Reasonably priced Family first orientation read more

Harrison-Ross Mortuary - Mr.Alvin "Butchie" Phyall, the III - Funeral Services & Cemeteries Near Me - Los Angeles, California

My mom had a Pre paid funeral that was executed this October. It had been planned for several years prior to her passing. The quality of the services provided were not as good as expected. The flowers that I ordered were not provided. They gave me what they thought would look good. They also didn't get her ready for viewing at the funeral home until just before closing so I wasn't able to make any adjustments before the funeral.They were also late getting her to the VA Cemetery , which caused the VA to cancel her ceremony. When I spoke to them about it they were very unconcerned. They had me come down and pick up three of the six death certificates ordered and a check for $150. Please consider this review before leaving your love ones in their care. read more

First appt. the lady booked 2 families at the same time. So I waited 2 hours. When I called her, it was like pulling teeth to get info from her. She couldn't remember to call me back. The week of the funeral I got the invoice. She sent me to the wrong place to get death certificate. The spray of flowers were missing from the casket on the day of the funeral. She forgot to order flowers. She was not on top of getting things done and I was so disappointed in the customer service. I had to keep calling her to make sure things got done. Horrible experience and will not use them again. read more

Can someone email me back. payment was sent 3 and a half weeks ago for cremation and still as far as I am aware cremation has not taken place. Emails haven't been answered and a callback to the family hasn't happened as yet. Basically no one knows what's going on right now, which I find unacceptable read more

On the day of my father-in-law funeral HRM was supposed to provide a $300 check to the Pastor and the Officiant. It was in our contract. They left the checks in their office and I paid my officiant and pastor in cash at the cemetery after they had to ask to be paid. I notified HRM of the situation. They said they would cancel those checks and send me a refund check. That was 8 weeks ago. They avoided my phone calls for weeks, finally took my call over two weeks ago, said they would send a check and they never did. I thought HRM did a great job with everything and I would have given them 5 stars. Instead they get 1 star. Update: upgraded my review to 3 stars; the HRM owner contacted me immediately after I posted my review and discovered that the check had been prepared but was still in our folder and wasn't mailed. The check is in the mail. I want to personally thank Miss Jessica who took care of our family during a difficult time. She is a wonderful, sweet, kind, caring, compassionate lady; HRM would certainly fail in their work without her. I also want to thank the owner, Chip, for his swift response to my review. Last update: the check arrived yesterday in the mail. HRM offered to Zelle the money immediately last week, but instead sent me a paper check as I requested. Now I am confident in upgrading my review to 5 Stars. Thanks HRM for handling this properly. Thanks Miss Jessica for all your care and concern. I absolutely recommend HRM and Miss Jessica for anyone who needs their services. Miss Jessica might need some administrative assistance, but she is the sweetest kindest person and will absolutely take care of you and your family. read more

Communication is terrible. Don't answer emails or call backs frequently enough. at times when people are looking for their loved ones to be looked after it's very hard at times to find out what is actually going on read more

They do not communicate with you in your time of bereavement. This was my first time for a cremation and the Young lady Jackie never called or touched basis when me and I'm still waiting on the death certificate for there company to get paid from the insurance company a month out now almost didn't explain to me I could have bought a chain or something to put some of his ashes in she didn't even offer that I'm so disappointed with Harrison -Ross I will stick with Inglewood Park Cemetery from now on. read more

I recently lost my mother and had no clue of how to proceed with such a difficult situation. Harrison Ross made everything so easy for me. I never had to come in to the mortuary other than dropping off clothes and approval before viewing. Most aspects were handled via phone and email. All the floral arrangements were beautiful and the obituary was absolutely perfect. I had a positive experience and am thankful they helped me through such a difficult time. read more

Harrison-Ross Mortuary - Funeral Services & Cemeteries Near Me - Los Angeles, California

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My family has experienced the worst encounter with Harrison Ross Mortuary! It seems like a real life Nightmare like its unreal what they have decided to do with our deceased loved ones body. We are extremely disappointed the way we have been treated by staff. People are absolutely correct when they express that the customer service you receive is extremely unprofessional and rude. At a Mortuary poor customer service should never be the way you Greet families. NEVER! It should be one of the most Caring Compassionate and Pleasant moments One family should experience with them despite the pain, deep sadness and grief we might be already feeling. We requested Ms. Dinah to Keep our deceased family members body at their Mortuary providing them with all of the necessary documents they asked to be emailed to them to confirm we had the Authority to make this firm Request. We informed them of an Unfortunate situation as it maybe their were other disputes with other family members who had no legal right or Authority to have our beloved family members body to moved to another Mortuary Out of the State of California. We sent emails BACK! to BACK! stating the body of our beloved family to not be moved out of Los Angeles California this was her home since she was in High school, she created a life for herself and her son whom also is buried in Los Angeles Los Angeles was the city she loved and called home the place she helped raise her grandchildren until unfortunately she grew very ill. We received an email stating their was another family whom also had paperwork that provided information and they allowed the information to override what was legally certified and notarized with the state of California. PLEASE do all you can to make sure you protect your loved one before bringing them to be served at this mortuary . My family is already greiving but this put the icing on the cake that at their discretion knowing that there was a dispute they would not overall honor the wishes of the deceased nor the members of their close relatives who live here in the same city and state as them her son her grandchildren who loved her sooooooooo dearly. Harrison Ross Mortuary could have disallowed either of us to move her body and for it to remain at their funeral home until the situation could be resolved in a professional manner! What happened to integrity and transparency with company's. We had no reason to lie about paperwork everything we provided to you guys was legitimate you made a horrible decision to release our loved ones body to family who didn't care about her grandchildren didn't care about being with her in her last moments of life to comfort her like we did!!! I wish you would have listened and made a better decision . We are in utter disbelief by the actions of the staff. and we hope No other Families will have to experience your neglect and carelessness . Families Please do your research before using Harrison Ross Mortuary services I would never want any of you to experience what we have this week. This is Criminal Nobody had the consent to allow our loved ones body to be sent to another State that was not her wishes At All!!! Harrison Ross Mortuary You Had a responsibility also to enforce those wishes should be carried out this situation really is negligent and disgusting nobody should ever have to go through this with a Motuary. It has caused her grandchildren alot of pain . We are all heartbroken we will never be able to view her body or see her again. read more

Bad customer service skills here. Took there time acknowledging my presence when I walked in the building to view my father's body. One man behind the counter never looked up and the other man alongside the counter writing something. I was the only person in the lobby and too many seconds passed before anyone said anything. The day off the funeral I'm at the casket with my aunt and one of the workers said "ok" like I was taking too long when not even a minute had passed. I try to support black business when I can but this place needs to get it's act together. read more

I was referred to Harrison Ross by someone very close to me, as they new the owner personally. Unfortunately, the "excellent service" my friend spoke of. I should've known my family and I were about to experience horrible service when hospice was given the run around when calling the mortuary regarding my grandfather's passing. Granted, the gentleman that came to pick up my grandfather's remains was very professional and gentle with taking my grandfather out of the home. The issues started when we were scheduled to meet with Jessica. During the initial meeting/planning phase, Jessica seemed very disorganized but we eventually got through the meeting. Needless to say, we attempted to contact Jessica several times after our meeting with no luck of getting ahold of her. Jessica advised she would contact us to let us know when we could approve my grandfather before the viewing, and needless to say...we were never contacted. We had to call the mortuary the day of the viewing to see what was going on, and if my grandfather's remains were ready to be approved. Sadly, I could not get ahold of anyone at the mortuary and was transferred to their answering service. I even went as far as texting the owner to see what was going on...and no response from hi either. When I finally got ahold of someone from the mortuary they told me to come in, as my grandfather was ready. There was a mortuary full of workers...and no one could pick up the phone and/or return a phone call. I only went with this mortuary based off recommendation and their long standing time in the business. Unfortunately, they have HORRIBLE customer service and HORRIBLE communication with their patrons. It's unfortunate that a business that as been in the industry this long, lacks basic customer service skills that could potentially help them in the long run. There are other mortuaries out there with better service! Avoid this place at all cost. read more

Gross Incompetence, phone calls never returned, misinformation. Jessica signed agreement for Cremation 10/15/20. I called several times Jessica never provided info. 12/01/20 I went to office spoke to William "CHIP" Smith Chief Operating Officer. He sent staff upstairs check for ashes. Cremated ashes were "FOUND" dated 11/17/20. No employee EVER called to notify me. Jessica brought a box & said "Here is your Son". I still DO NOT have death certificates I paid for 10/15/20. I was told not issued yet. Now owner will not accept my phone calls. Death certificates needed so minor children can collect Social Security Survivor benefits. The Owner does not care! DO NOT Waste $$ at this business. If I could rating of ZERO stars I would. Called today, spoke to Karen Office Manager she told me they submitted everything needed. Stated due to COVID, no death certificates have been received for weeks! WOW a terrible experience. Can't move on without death certificates to transact business. read more

Good morning I would just like to say my nephew passed away in October he was shot and his body was sent to this mortuary it took them so long to give my sister her ashes for her son when the ashes was sitting up on the shelf and I kept putting her off about her sons ashes now is taking them so many months to send her the first the test certificate a person that was killed murdered she is in tears stressed for her kids her grandchildren this place is negligent for this give my sister Donna her son's death certificate please God bless you and your Pham read more

HORRIBLE! HORRIBLE! HORRIBLE!! Due to the pandemic, the funeral company said we were only allowed 10 people that could come. Okay, understood, but they also stated they offered a live streaming during the service for those family, friends and associates that were not able to make it. Wow, that's great because I have family also out of state in Arizona and Las Vegas. Now, our service was schedule to start at 2pm, which it did and went the course. However, we found out that a mistake was made, that they had live-streamed beginning at 12:30 up until our service started and there was no footage of our service. This created a Huge issue--as you might know--especially when we had so many people texting us stating they could not view the service. The funeral home didn't really know what to tell us and eventually tried to say it was due to their mother or satelite office in Compton. Additionally, one of the workers, who also drove the hearse with my uncle's body in it, was very rude and insensitive, as he continuously attempted to rush us. They treated us like a number and showed no compassion for grieving relatives. MY FAMILY WILL NEVER USE THIS PLACE AGAIN. MH read more

Mr. Smith and the staff were wonderful with the care of my mother and our family. Unfortunately, we had not planned anything before this happened, but they took time to listen and make sure my mom was handled with care and all the consideration one would hope for.  I called a few others funeral homes and Harrison-Ross was the only ones who didn't start off by telling me the cost. The other funeral homes lacked the compassion one needs for such a horrible day.  I highly recommend being more prepared and discussing the things needed in the event you lose a loved one and would absolutely go to Harrison-Ross again. read more

Harrison Ross took care of my Great-Aunt, My Mother and My Grandmother, Chip Smith is our Family Angel. Always calm, dignified and respectful. Harrison Ross has never "pushed" any services and helps with alternatives that will fit the families budget. read more

During a very difficult time, my experience working with Harrison-Ross should have allowed my family to mourn the loss of our loved one without added stress. Unfortunately, it created more stress due to poor communications, consultant not returning my phone calls and overall poor customer service. In time of need, I would not recommend this mortuary to handle your funeral services. read more

We had a family member's service held at the location in September. After 2 months we received a phone call that the ashes were ready to be picked. Was told to be there at 10:30 and the employee didn't show up until 11:15. We received the ashes and the death certificate. After arriving home and opening the box there was a plastic bag with ashes. We ordered an urn but there was no urn. After calling the mortuary the same day we received a callback stating that the urn was on back order. I believe that there is a health violation by giving human ashes in a plastic bag. And the date on the death certificate was also wrong. We called the coroners office and they stated that they received the date from the mortuary. Wouldn't the hospital know the date of death? I would not recommend this business. read more

Below is an email sent to Harrison-Ross Mortuary from one of my sisters. Harrison Ross has been our worst nightmare. Camille the replacement consultant that was sent to handle our account was inexperience, my sisters and I placed the calls to the insurance companies in order to move the process along, she had no idea what she was doing. After wards she informed us she was going to be off on Friday the next day they could not find our initial documents. The night of the viewing they send two of the the Hispanic viewers to the wrong room assuming they were there to view a Hispanic. They charge $25 for Pallbearer gloves yet there were none given at the funeral services. I am quite sure if we could have we would have move my moms remains to another mortuary we would have done so. Final comment they did not hesitate to cash the check received from us on our initial visit. Ms Creggett, Upon investigating the purpose of receipt of this letter, it is my understanding that our father is listed as the beneficiary on our mother's IA America /Golden State insurance. insurance policy. Given that our Father is deceased, we are now the beneficiaries. In order for Harrison and Ross to collect on this policy, the eight of us must sign the forms that you emailed us. It is also my understanding that Harrison and Ross is claiming that they did not know there were eight of us so they only required two of my sisters to sign the required documentation. The opening statement in the email you sent us states "We handled the funeral services for your Mother, Monica Johnson." Quite frankly Ms. Creggett, your company mishandled services provided to our family on a number of levels from the reoccurring loss of documents, non attendance of a scheduled appointment, incorrect information, non-professionalism and the list goes on. At a time when we should have been focusing on handling the grief of the loss of our parent, much time was spent returning to your facility to redo documents which we had already completed, or to address items which should have been presented to us in a timely manner. Given that my sisters and I were present at the mortuary and required to sign a variety of documents in person, no one can claim that they did not know of our existence. It is our belief that the documents you have submitted could have been brought to our attention during one of the many trips to your facility or during the endless telephone communications which we engaged in. We certainly would have appreciated such "prompt" attention. Needless to say, our experience with Harrison and Ross was not a pleasant one. We hope that this is the final request for information from your company. read more

I would highly recommend Harrison-Ross for anyone in need of funeral services. We needed to put together a service in a very short amount of time and they made it work and handled everything wonderfully and professionally. It's good to know that when my family is in need again, we have them to rely on. read more

I feel the need to share how great my experience was at Harrison Ross Mortuary. The vast majority of funeral homes are owned by a few national corporations that have a conveyor belt type feel to them. Harrison Ross is a family owned business and it felt that way. The feeling of calm, sensitivity, and compassion is genuine and permeated in all areas of their services and staff. I assumed that the prices would be much more, but to my surprise they ended up being only 1/3 of what I originally thought I would have to pay. I would highly recommend Harrison Ross Mortuary in Los Angeles, Compton, Inland Empire, San Fernando Valley, San Gabriel Valley, Orange County. read more

Harrison-Ross Mortuary is a family owned and operated and had been in the Los Angeles community for over fifty years.  Having lived in Los Angeles my whole life, my family has been fortunate to have Harrison-Ross handle the arrangements for my mother and grandfather. Those are just the people in my family, but I have been to many friends and neighbors' funerals there too.  Every service I have gone to at Harrison-Ross has been handled professionally.  They went way beyond the for my mother's funeral, and I remain grateful and will 100% let everyone know. read more

Harrison-Ross was great! I lost my fiance' not too long ago and it was one of the most devastating times in my life as you can imagine. But even during these hard times I was able to be at ease. From the very beginning until the end I was comfortable and didnt feel pressured one bit because of my state. Everything was explained to me thoroughly and there was never a hidden agenda or pricing. We were able to have the type of arrangements that we wanted and were well within our budget. Harrison-Ross made me feel as if I were family and that's exactly what I needed at that time. Even after the services they have been a great support in continuing to assist me! I would definitely recommend Harrison-Ross to any and everyone! They are the BEST! read more

William Smith III, thank you again for all your great work, especially Stephen the funeral director at the service, Mr. Scott at the rosary, Linda for the program preparation, and Karen for all of her great assistance. I am happy to say that Harrison Ross Mortuary (View Park), made great efforts to make a very difficult time virtually seamless; as my Mom designated in her wishes specifically for Harrison Ross Mortuary, I believe she knew what she was doing by her choice. Our families' experience with Harrison Ross Mortuary (View Park), was a pleasant one during a stressful time. read more

We had picked Harrison Ross to have my aunty Weiss viewing at. And Jess was so wonderful he took care of everything for us. We was so pleased with his understanding and patience. Thanks so much Jesse for your kindness. Marks family read more

In the beginning they seemed professional but then the communication seemed to break down mid way during the process of waiting to find out when cremation would begin for my father. First I was told they had the paperwork, then I was told they didn't. First I was told the cremation would probably be tomorrow then I found out my dad was already cremated. There is an old saying, "you get what you pay for". read more

Chip, the COO, was referred to my brother and me by my cousin. My experience with Harrison & Ross was great. Chip explained everything easily, he didn't try to oversell us, and was just an overall good person. The staff is very friendly from Karen at the front desk to the guy who delivered the flowers to the viewing room. Our limo driver Tasha was great. She provided water for us and had chips for my very hungry nephew and niece. Very pleased with my experience. read more