I have been the customer of Northpoint AM since 2025 after their reorg (prior being using their…read moreproperty management for 3+ years). Several inputs: 1. Lack of response for customers/owners. My property manager ha been changed 3 times in a year. The existing one never replies my emails at all even with some critical requests. 2. They have increased PM fees from 6% to 7.5%, but service is getting worse. I cannot provide inputs or communications in their Portal, but just deposit money for repairs, etc. 3. The repair fees increase significantly because of their outsourcing their maintenance to other local companies so they have multi-layer chargers. Overall, this is not a good company to work with at all.

I have been a real estate investor for over twenty years. Northpoint showed nothing short of…read moreincompetence when managing my portfolio. I canceled all my contracts with them due to this reason. I canceled my last contract at the end of February, but have yet to receive my money back for the last deposit/cash reserve.

As a newer Charlotte resident, I was not very familiar with the area and eager to learn more as a…read morefirst time homebuyer looking to put down roots in the area. AJ was recommended to me by an acquaintance who insisted that he was super nice and willing to help even if I just had questions before I was ready to start the homebuying process. I interviewed a few different realtors before deciding that AJ seemed like the best fit. He was very professional from beginning to end, introducing me to the process through a buyers consultation, and providing thorough answers to all of my questions. As someone who works in client services, I could tell that AJ truly values all of his clients. What I appreciated most was his responsiveness as well as his detailed explanations. In addition to being flexible to accommodate requests, AJ is very communicative and great at confirming and recapping what's been discussed to ensure you're always on the same page. Although I wouldn't consider myself the easiest client to have worked with, he was always willing to answer whatever question I had, had a friendly demeanor, and great attitude throughout the entire process. It was clear that AJ is experienced and knowledgeable about the industry, and his memory and attention to detail were impressive, especially in terms of pointing out potential flags or considerations as we went through the home search process. Rebecca also assisted throughout my process and was willing to jump on a call to talk through whenever this was needed. Legacy Real Estate also has a selection of vendors with whom they have great working relationships, from lenders to inspectors to handymen, who are known for quality work and provide great service at reasonable prices. It was a huge benefit for me to lean on their recommendations. As someone who was very skeptical and cautious of service providers in the real estate industry, AJ earned my trust very early on, and it was very evident that his job goes beyond a paycheck, advising based on what's ultimately best for his client and genuinely keeping my best interests in mind.

We worked w/ AJ and the Ramsey Group for quite a few years until we recently found our forever…read morehome. AJ was very flexible with us and all ways gave us his open and honest opinions on any home that we viewed. No matter what time we reached out to AJ, he made every effort to fit us in to go see the homes that we expressed interest in. AJ cares deeply about his clients and about what he does. We were blessed to have found such a great realtor! We highly recommend AJ for your housing needs.

10421 Henbane Court (White House / Black Door)…read more 1. Invasion of Privacy from the Neighbors If you are facing the house, the neighbors on the left were extremely intrusive. One incident in particular really crossed the line. I had guests over for an upcoming birthday celebration and asked some of them to leave through the back door so my Ring camera wouldn't record them leaving through the front. Why I chose to do that is nobody else's business. Unfortunately, the neighbors decided to make it their business and called the police. It is broad daylight. 1-2pm in the afternoon on a bright sunny day. I was still asleep when my guests were leaving and I woke up to loud banging on my front door that literally shook the house. I went downstairs while one of my guests was still inside preparing to leave. When I opened the door, there were two police officers questioning me about who lived there and what was going on. I told them I was confused about why they were there, and they explained they had received a call about "possible squatting activity." Apparently, the neighbor called the police because they "hadn't seen me in a few days" and assumed someone was squatting in the house. At the time, I had a backyard tent that had been destroyed in a storm. I left it in my backyard temporarily so I could break it down and throw it away. Because the damaged tent sat in my backyard for several days, they assumed my friends were squatters. What made the situation even more frustrating was that the other neighbor texted me afterward explaining that they thought someone was squatting. If you truly thought something was wrong and you already had my phone number why not simply text me first and ask if I was okay, still living there, or at home? Instead, they immediately involved the police. Our daughters had even played together before this happened, which made the entire situation even more confusing and disappointing. I was extremely embarrassed because it was the first time those guests had visited my home, and suddenly the police were pounding on the door. After that incident, both neighbors constantly watched our house as if they were waiting for something to happen, despite us never causing disturbances. They would remove decorations from our mailbox, the neighbors to the right would open our mail and then return it, and they would monitor us constantly. If I was outside doing yard work, one neighbor would suddenly walk over from the other neighbor's house just to observe what I was doing. Whenever we had family over and sat in our backyard, one of the neighbors would immediately come sit in his own backyard tent and watch us the entire time. Yes, people are free to sit outside, but it always felt very intentional and uncomfortable. The tent was dark enough that you couldn't easily see him unless you looked closely, which made it even creepier. My daughter was genuinely uncomfortable around him. Also, be aware that there seemed to be a strange sense of competition. If you cut your grass, they would suddenly cut theirs the next day. If you enjoy decorating for holidays, expect them to quietly compete with your decorations as well. 2. HOA Communication & Maintenance Issues The house is white and there is no grass along the side of the home, whenever it rained, the dirt would turn into mud and splash onto the siding, leaving orange-colored stains on the panels. We purchased a pressure washer and tried cleaning the siding ourselves, but the stains would not come off completely. I contacted the HOA and explained that we were attempting to resolve the issue, but the panels were stained and, since we were renting the home, I wasn't sure what else could be done if our efforts weren't working. About a week later, a random truck appeared parked in our yard. The worker connected a long hose from his truck directly to our outdoor water spigot. We received absolutely no notice about when they would arrive or what time they would be there. At first, I genuinely thought someone was stealing water until I went outside and asked what he was doing. Afterward, I took photos of the cleaned siding and emailed them in as proof that the issue had been resolved. Later, we received a bill for over $400 stating that we were responsible for paying it. When we called to ask why we were being charged, they explained that our lease stated we were responsible for exterior maintenance. While I understand that responsibility may fall on us according to the lease, the issue was the lack of communication. Why weren't we informed about the cost beforehand to see whether we could afford it or possibly hire someone less expensive ourselves? Instead, the charge was simply added onto us without warning. This felt very blindsiding, especially because the issue was mainly being pushed by the HOA not something we personally considered urgent enough to immediately spend $400+ on.

I am a current tenant and I wouldn't refer my own enemy to Progress. I live in one of the…read moreHuntersville, NC homes and they are the worst. I am currently looking for another home to move to that isn't managed by Progress. They do not put real effort into fixing anything. When I normally have requests they send the same technician, Homar. There has been times when there have been other techs come out but their work has been fine. It is only when Homar comes. Homar came out to look at the kitchen garbage disposal one time and when he reconnected the water, he reconnected the hot to the cold side and the cold side to the hot side. I did not notice until he left. Homar came to my home multiple times after that for other issues and I told him about it. He acted like he could not do anything and like he didn't hear me. It took a different technician when he paid me a visit for a differnt repiar to kindly switch them back. That tech asked me who did this and I told him. He gave me a sideye and said Progress will hire anybody which I am clearly seeing. Now here comes the bigger issue. The patio door also has a sliding screen door. I kept having issues with it coming off track. So Homar went and bought another one. The new one does not sit properly on the track. I can still see outside from some sides of it and it doesn't latch close correctly. Most recently, Homar came on a Tuesday to put the screen back up and it was back down by Wednesday/Thursday. I asked him after he put it back up if the issue is a tenant issue or cause by me because it keeps coming off. I already knew the answer but wanted to see what he would say. Homar said that it wasn't a tenant fault and that the tracking needs to be replaced. I asked him because I have cameras in my home and I wanted it to be recorded. Like seriously! I am 45 years old and it doesnt take a rocket scientist to open and close a sliding door. The screen patio door, the door to my garbage room and the door to my laundry room are very cheap doors. The brackets needs to be replaced which has been said by Homar himself. Instead, they keep coming back to bend the thin metal back and put the doors back up. Homar also just recently put the garbage room door back on track and now the door doesnt close all the way. All of this was mentioned today in the call to Progress. I also asked to have a master technician to come take a look to get to the root of the problem so that I can stop having to call for repairs. Progress charged me $75 today stating that there has been too many work requests for the same patio door. Like be for real! Let's use common sense here! If you have a tenant who keeps having multiple orders for the same issue with the same technician repairing it, why not send out a master technician or a different technicican to look at it. I was told that it could not happen. I was also told that they will take my request into consideration of not having Homar for future requests but they can't guarantee it. WHY KEEP SENDING THE SAME INCOMPETENT TECHNICIAN OUT TO REPLACE OR TRY TO FIX THINGS WHEN HE ISNT FIXING THE ISSUE?!?!? Make it make sense. They are charging the tenant for their incompetent tech instead of trying to fix the issue! And they wonder why I won't renew my lease. This is reason number 9. I am definitely looking for a place as I type. They just lit a fire under me. That is why they have low star reviews. They suck bad!

Visited their website to take a peek at the (rental) properties. They had their email contact so…read moreconsidering I wont be moving out until late next month I decided to just write a quick synopsis of what I was looking for and the reply I received was just a link. No explanation- nothing! To make things worse It was the same link I received the email address from. Ok, no problem this must be an automatic response so this is what I wrote back: Do you have any other assistance you can help me out with other than the link? His response "Me personally, no unless you would like to pay me a retainer of 500 USD." Friendly... I don't think so Michael. I couldn't imagine he would be worth his $500 retainer...because he certainly had no idea what costumer service is.

I contacted Michael in hopes of securing an apartment in the ideal location. I submitted the form…read moreand check the box that said I would be willing to pay $500 with a description of what it is I was looking for. He responded with a very generic response that he cannot do any research until I paid the upfront fee of $500. I responded with my concerns of why would anyone pay $500 without being told if he could show me the specific apartment buildings I want. Needless to say, he was very rude for someone willing to take $500 from people and he has horrible customer service skills. Do not use his services as it could be a scam. You are better off using craigslist where you will have more upfront information there than you will get from this guy.

Kate was a pleasure to work with. She agressively marketed our home and worked with us to develop…read morethe right strategy to sell our property quickly and at a fair price. I'd highly recommend Kate to anyone needing help buying or selling their home.

Kate is the cream of the crop and I truly feel that anyone deciding not to work with her is doing…read morethemselves a disservice. My situation - I was looking to sell my home in Ballantyne, but also living 2300 miles away in Las Vegas. After speaking to multiple agents, we chose Kate based on her amazing personality, responsiveness, clarity when it came to the selling process, and realistic confidence in the current market. Admittedly, being 2300 miles away, I was a bit nervous working with an agent I had never met in person, but Kate treated us like we were next door neighbors. She helped me facilitate EVERY aspect of the sale, from prep, necessary repairs, inspections, photos, measurements...you name it and she was on top of it. BTW, we also ended up receiving 3-4 offers within 3 days :) If we eventually make our way back to NC, there is only one agent that we will be working with and it's Kate Terrigno. Thank you, Kate!

I ended up in an overpriced home managed by paradise realty while coming out of a divorce at the…read moremost vulnerable time in my life. They required a $5,600 security deposit, which I paid. When I vacated the house 2 years later I paid for a professional move out clean ($400) and then waited 30 days to hear about my security deposit. After 32 days I emailed, requesting a full refund per NC law. They informed me they did not intend to refund any part of the deposit amount. I requested an itemized record of what the money was spent to repair, as required by law, and was sent instead screenshots of a blurry video claiming there were stains on the outside concrete we were responsible for. I paid on time or early every single month, $2800, dealt with the yearly $100 rent raise even though it was unwarranted for the property. And left in the most classy upstanding way I could, paying for a professional cleaning and giving 60 days written notice. Paradise Realty is crooked, unfair, dishonest, and uneducated on the law. After finding a lawyer, filing a lawsuit, and writing many demand emails I was returned the money that was rightfully mine. This entire process was absurd and I would strongly recommend other tenants SUE! And anyone who isn't yet mixed in with this crooked company, avoid at all costs. As a side note we literally had rodents in the walls from the time we moved in, also ants living in power outlets so that we couldn't use about half the electrical sockets in the home. We sent pictures and requested help. We were promised pest control services would be deducted from our rent if we found a local company - after I paid the 1 year contract amount to a pest control company, paradise realty then claimed it was my responsibility and laughed about having promised me help. I'll attach proof of all this below. If you're looking at an address that starts with 1411 - run!

This is BY FAR the worst property management company that I have ever worked with. The house was in…read morecomplete disrepair when I moved in, as I documented on the move in inspection report. The AC and refrigerator did not work for the first two weeks that I lived there, and nobody would respond to calls, emails or texts. As soon as I paid them my deposit and rent money, they went radio silent and did not communicate at all. AVOID, AVOID, AVOID!!!

Daniel, Shenelle, and Kenyon were absolutely amazing and professional throughout the entire…read moreprocess! Our family was tied to a property as tenants in common with a individual who didn't want to sell the property. Daniel was knowledgeable at all times and worked diligently to get the deal done. When the above property sold, all parties involved were satisfied with the net proceeds. Less than 14 days later Daniel and Kenyon worked with us to find our FOREVER home! Once again our expectations were exceeded. We found our DREAM home. Immediately, Shenelle sent us the information to begin the process of sending our offer. In less than a few days we were under contract for our NEW home. Shenelle walked us through the entire home buying process. The entire team made our selling and buying experience easy and simple from start to finish. I would definitely recommend The Knax Group! -The Chandlers

Daniel and his team at the Knax Group did a great job in helping us sell our condo. They were very…read moreknowledgeable of, and well-connected within, the Charlotte real estate market. They went out of their way to work with us to assure that we were able to get a fair price in a short period of time. We had multiple offers in a couple of days and accepted an offer within a week at a price that was higher than I was expecting. I especially liked the friendly, low-key approach, which did not detract from their competence and their commitment to their clients. - Dale Kruep

They was upfront with if they could help. What to do because they weren't unable to assist & many…read moreof them are still pondering other suggestions to help. Which is extremely helpful when you are running out of your own.

From the owner: Meet Ryan Hollins…read more Trusted Charlotte REALTOR® with thirty years of Local Expertise "For over three decades, I’ve proudly served the Charlotte, NC community as a dedicated real estate professional. I’m here to provide personalized guidance, tailored to your goals, with a focus on informed decision-making and long-term value. As a licensed REALTOR® through the National Association of REALTORS®, I bring not only proven credentials but also a deep-rooted commitment to responsible homeownership and sustainable living. Whether you're navigating your first purchase, upgrading your lifestyle, or preparing to sell, I offer the knowledge and support you need at every step. Above all, real estate is about relationships. I believe in building meaningful connections, contributing positively to our community, and helping my clients achieve more than just a transaction—it’s about realizing their real estate aspirations with confidence. If you're seeking a trusted, experienced partner for your next move in the Charlotte area, I’m here to help."

Since the new management team took over, I've noticed a big difference around the community. The…read moreproperty looks cleaner and better maintained, maintenance requests are handled faster, and communication has improved a lot. It's clear that the new team is dedicated to turning things around and making this a better place to live. I appreciate the positive changes -- from the landscaping and more attentive office staff, everything feels more organized and cared for. It really feels like they're putting effort into creating a stronger sense of community. I'm excited to see how things continue to improve. It's great to finally feel confident that the management truly cares about residents and the property.

This place is a joke. Maintenance crew is trash. Complete work orders and the work isn't done…read more Amenities we pay for never work. Back gate broke for months at a time. I never see pest control. Water bugs pull up when they feel like it. Rent is waayy to high for all of these cons. Nothing is up to date in these apartments.

Five Star Experience! Kristina is absolutely the best! From the beginning of the process until the…read moreend, she addressed all of my needs and concerns. Her response time was always immediate which was important to me because of how hectic my life can be as a judge. If I had a question I didn't have to wait long for an answer. Once I told her what I was looking for, she "dived right in" and helped find exactly what I wanted. Kristina's knowledge about the market was vital in securing an amazing deal on my home, in a premier "golf course community." I walked through the front door with a huge amount of equity. She was with me every step of the way. Her dedication to me, as her client, was one of the many things that really stood out to me about Kristina. She gave me honest opinions on the homes that I looked at as it relates to not only the home itself (which she has a keen eye) but also matters that would impact my daily life such as the neighborhoods and surrounding areas, the nearby amenities (shopping, parks, schools) measuring traffic and congestion for my daily commute and thinking down the road about if I ever decide to sell my new home. She never tried to steer me into a direction to just earn a fee. On the day of closing, she was extremely sick but drove three hours just to be by my side as I signed off on the paperwork. She's truly amazing and a joy to work with. To top it all off, the weekend after I closed, I got six of my friends to help me move and she sent us pizza- everyone there ask me "What kind of agent did you get" and wanted her contact info if they ever decided to buy/sell. I can't say enough about Kristina Delgado. I'm renting my old house but when I sell it, I'm going to her. When I buy my next home, I'll have her by my side! She's passionate about her job but more importantly she's passionate about her clients because she realizes that they are "real people" and how special a home is to them and their families.

Kristina made my home buying process smooth and stress free. I was a first time homebuyer and she…read morehelped explain all the steps to me so I wasn't surprised. She was also able to recommend various companies for inspections and home improvements that were friendly and responsive.