1. Harrod Heating & Air

    1. Harrod Heating & Air

    0

    Willow Springs, NC

    Harrod Heating & Air

    5.0 (1 review)
    Closed 8:00 am - 12:00 pm

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    4 months ago

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    SantaAir Heating and Air

    SantaAir Heating and Air

    (179 reviews)

    Our A/C went out during this heat wave and John Tran of Santa Air came out to fix it. He was very…read moreknowledgeable, professional, and friendly. There was no up-selling. He gave us different options and let us choose how much we were willing to spend. He clearly detailed what would be done and how much it would cost. He did an outstanding job and we are very pleased with the repair. Thank you John

    Warning: Review Coercion & $1,100+ Pricing Discrepancy…read more I used Santa Air for five years and recommended them to many friends. Unfortunately, their business model has changed from "honest and hardworking" to "opaque and manipulative." The Technical Issues: In 2020, Santa Air installed my trane system but failed to properly connect the emergency heat strips. I spent five winters wondering why my house wouldn't stay warm below 30°F. They missed this mistake during every subsequent maintenance visit over the 5 years. Recently, they tried to charge me $1,700 for repairs I didn't need. A second opinion confirmed their diagnosis was wrong; that technician fixed Santa Air's original installation mistake and the actual sensor issue for a total of $575. The Billing Issues: Their current pricing "tiers" (Bronze, Silver, Gold) are incredibly over-inflated compared to other local HVAC companies. And if you only need a repair included in the Gold tier, you have to pay for all the things you don't need in the tiers below it. When I realized the invoice was vague and the work wasn't needed, I cancelled. The Ethics Issue: The most disappointing part was the office's response. They tried to emotionally guilt-trip me. They held my refund hostage, telling me they would only return my money if I removed my negative reviews. I refused to be coerced and had to fight for three months through my bank to recover the funds for services never rendered. Don't let the high star rating fool you--they are actively pressuring customers to delete bad experiences. Always get a second opinion!!!

    Saints Heating and Air Conditioning

    Saints Heating and Air Conditioning

    (4 reviews)

    Carlton St. John the owner Saints and Scholars is very unprofessional! He installed our downstairs…read moreHVAC and serviced both of our units and did repairs on our upstairs unit. I've spent over 8,000 dollars with Saint and Scholars on a recent repair in July he wanted to charge over 450.00 for a repair to a wire a mouse ate through. Only 100.00 dollars was for the part and the rest was labor Which was under 30 minutes at my home. I questioned the gross overcharge for labor so he took off 100.00. He claimed his employee had to make two trips so he charged me! This was the second repair for the same reason supposedly. When I called two weeks ago for another repair for the same issue he requested I call someone else. I did and they recommended a shield to keep rodents out which Carlton never did. My poor review is due to lack of professionalism! I would not recommend this company........

    Saints Heating and Air is fantastic! Carlton St. John is the hands-on, honest, trustworthy owner…read moreof the company. Our Air Conditioning stopped working. We called Saints when another company failed to perform. Carlton came in, assessed the information and gave us our options. Once we made our decision, Carlton went to work with a very expert crew. They pulled out the old system, and installed a new heat pump. The service was great. The price was reasonable. As the crew was finishing up replacement, we asked Carlton to look at an issue with our upstairs system. He expertly inspected the system, listed the problems he saw with it, and gave us a list of alternatives. Once we chose our option, Saints scheduled the replacement. The replacement installation for the upstairs unit included a new furnace, a new air conditioner, and all new duct work. Once again, the service was excellent. The price was very reasonable, particularly given the extensive ness of the project. Carlton St. John is a great guy to work with!

    Harrod Heating & Air - hvac - Updated July 2026

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