Russell came out and gave his expert opinion on what he would recommend to replace our 27 year old…read moreunit. He provided an installment date. His team showed up and installed it. His installment team was friendly and respectful. I would strongly recommend them. I really love a company that does what they say they will do. I feel like it is just a small, honest company doing the right thing for their customers. They came highly recommended by my neighbor and I see why.

So impressed with the professionalism and honesty of Clark and Joe Cool! I originally had our Trane…read moreinstalled and serviced every 6 months by Maynor Service Company. Despite an installation hiccup, I used their annual service plan for the last 5 years. Once they started suggesting $500 UV lamps for the outdoor unit, I thought I should probably switch things up for a second opinion. My friends all used Joe Cool, and I am glad I do now too. Clark spent a lot of time going above and beyond, including taking off the original install seam glue for the upstairs unit (which never was) and accessing hard-to-access screws, indicating they never even cleaned the coil post-install once despite paying for it! No wonder they were always in and out in 15 minutes. But he took the time to do it right. Two things you need when hiring tradespeople- expert knowledge and honesty. This company has both, and I am a lifelong customer now.

We had the guy come and check our ac and he replaced the capacitor, didn't check inside if the air…read morewas working. Less than a month later the ac is out again...seems to be the same problem? Maybe . Called the company and they said they'd have a guy out but then the owner called and said too bad so sad no one can come until tomorrow after 10. I don't even know what the guy did the first time because my wife was here...but everytime someone has come for ac they always come inside and check the temp that is blowing out the vents afterward....except this guy. This is a call back repair and they obviously really don't care except for new business. That's what it appears to me. Tell me I'm wrong.

Incredibly considerate, patient, and compassionate team. During the coldest stretch of winter and…read moreeven on a snow day True Service made sure we had heat for our 19 month old son. They didn't mind me asking questions as they worked (when appropriate) to help me better understand how the system works, how they troubleshoot, and how they planned to fix my unit. As the other reviewer stated they are very punctual and in the event of inclement weather they increased communication to let me know if they were going to be delayed. While they were working, they explained they do a preventative maintenance program at a fair rate. I believe my wife and I will plan to sign up for that this year.

Outstanding service with high quality work. A great value for our family. We couldn't ask for more.read more

After contacting several companies and getting quotes, I made my selection based on reviews and…read moreprofessionalism. O'Neils in my opinion is the best hvac company in Joco.

Had them come out to fix AC not working. Couple nice guys showed up on time…read more Explain the unit under house was old some of the ducts not hook up. gave me a few options what to do. I chose to replace everything. tho the price was on high side. I knew wasn't a easy job. they did good clean work. but after they where done was told any thing els just call. well i did twice left mesg. no call back. guss they got the cash. I will still recommend them . just dont count on them comming back..

Very impressed with Air Velocity service. The guys Bill & Shawn were amazingly helpful to us. We…read morehad a problematic unit and a second unit needing service. They got the second unit working to it's potential and replaced the bad unit. Everything went smoothly and the guys were very efficient with their time. I will have them service my two units from now on. Great Job guys.

Rob does great work! I'd highly recommend him for your HVAC needs.read more

Fast, great pricing and wonderful customer service. Had other companies tell us it would be 5-7…read moredays to fix our a/c. Rob was able to address the problem and fix it the following day. Would highly recommend!

Avg pricing. Simple repair of HVAC needed but included pricier 'diagnostic'. This diagnostic was…read moredone in about 10 sec yet with very strong recommendation. No probing or equipment was used or much investigation. Follow up was needed only to find at even more expense that the diagnostic info was not correct.

We needed evaluation of our HVAC unit. They fit us in, even though all techs were booked up. The…read moretechs were friendly, professional and knowledgeable and had everything sorted out and fixed in an hour! The techs that came didn't have the exact part needed so they called another tech who was nearby and he had the part and brought it to us! They arrived on time and called prior to their arrival. Very happy with their service and would recommend them to anyone that asks. Kudos!

(My Yelp profile is incorrect. I reside in Chapel Hill, NOT San Francisco CA...)…read more I have been a client since I purchased my home in 2024. My experience with Comfort Pro has been excellent, prompt, courteous technicians, quality of professional service, excellent communication, and fair pricing. The semi-annual maintenance services have revealed no issues so far, so I have not needed repairs. However, I did sign up for the $19.99 monthly plan since my HVAC unit is older; it is a very reasonable cost that covers semi-annual maintenance visits while providing coverage for future issues that may arise. Logan and Alex have provided very professional, friendly maintenance service. Mary always follows up with timely maintenance reminders, and to obtain feed-back after technician visits. And when I called last Sunday with a question about humidifiers, expecting to leave a message for a call back, I was amazed that the owner picked up! A very responsive professional team!

COMFORT PRO - Raleigh, NC resident - Thank you Logan and Alex for your professional and thorough…read moreservice (Apr.) last month! Logan performed my semi annual maintenance service and located a potential issue. He brought it to my attention. Shortly after he left, I received a follow-up call from Mary, in the office. She asked how the service appt went. I thanked her for the follow up and complimented their service technicians. I scheduled an appointment for the repair a few days later. Talk about thorough! Alex, came out replaced the part, and now, I' m all set. I've been a client for approx 8-9 yrs. The company really cares about their clients. I tried to hold on to my old unit as long as I could. I felt confident Comfort Pro would do a great job with my new unit installation in 2020. I only have positive comments for the owner, who was the first to come out years ago, to most recent, Logan and Alex. Also, thank you Mary for the follow up calls to schedule timely maintenance! All around, great team!

I would give this business zero stars if possible. I contacted them for services on my AC unit,…read morereferred via HSA Home Warranty. They came for the service call on a Wednesday. Today, fully 8 days later, they still have not replied to the warranty company, I have no AC, and my family has moved out of the house while I stay here with my animals in the heat. They have told me every day that they will respond, but today, on day 8, they told me the person who handles my case is on vacation, and they cannot help. I have been lied to daily for days, absolutely no contact except when I call them, and they cannot function when someone goes on vacation. I have never experienced this level dysfunction. Stay away from this disaster of a business.

DO NOT USE THIS COMPANY. The man (Zach George) who sold us a BRAND NEW unit completely lied and…read morescammed his way through our house. Now we find out that he quit and no one from the company will come fix the mistakes he made. The brand new unit we paid over 12k for stopped working a few days after install and somehow our energy bill has GONE UP despite us being on vacation for part of the month. The company won't return calls. Do yourself a favor and find a different company.