I used to promote this company, but no longer. My spouse and I purchased our wedding rings and a lifetime warranty from this location 25 years ago. Over the years, they honored the warranty several times--most notably when the main diamond in my ring fell out and was lost; they replaced it with the warranty. It happened two more times after that, and each time they covered the cost to send it out for repair under the warranty replacement of the stone if lost or putting it back in if I had been able to find it when fell out. They also regularly cleaned the rings whenever we visited the mall as well as sent it out to repair the prongs when worn one time. However, the last time the diamond fell out, everything changed. They denied any record of past repairs or maintenance and voided the warranty entirely, insisting I would have to pay for the full repair--at a cost estimated to be three times more than what I originally paid for the ring. While searching their new and old systems, they asked if four different past addresses and old phone numbers were mine--all of which were correct. Clearly, they had access to my historical information, yet still claimed I had never brought the ring in for service. When I asked how they had all my old addresses if I had supposedly never come in, they had no answer. I gave them ample time and opportunity to locate their records--both digital and paper--but they failed to find any documentation of the multiple repairs, cleanings, and diamond replacements they had provided under the warranty and the times they had sent it out for the repairs. This experience has shown me that the company is counting on customers losing their jewelry or their marriages so they never have to honor the lifetime warranty. Their integrity and customer service have significantly declined. Do not rely on them for a long-term commitment piece--they will not honor the warranty when it truly matters. I will never recommend Harry Ritchie's again and will pay a different jeweler to repair my ring. They will not receive another cent from me. It's no wonder they are closing multiple of their stores. read more

Absolutely love them! We had an account opened in 2015. I bought a tiny promise ring and within a week, I wanted a real engagement ring which they let me swap out so easy. Come 2019 my ring got lost and we went in to look and came out with the perfect ring! The store manager Kyle was such a delight to work with and is always down to earth. He never makes you feel like you can't get something you want! They are all easy going there and real people. I'll always give them our business. read more

Harry Ritchie's Jewelers - Jewelry Near Me - Redding, California

This is going to be a long review ! If you want to get the best service, I recommend going to HR and asking for Mary Kate. I've been married 20 years and had my second upgraded solitaire from HR, for many years and it was fused to a wide gold band. For about 10 years, I'd been wanting to redesign it into something different but really didn't have any ideas. Saw a gorgeous ring my friend had done for an affordable price 45 minutes away from Redding. She brought in a bag of jewelry and stones and they redesigned it into something beautiful. So for a couple years, I said ' I'm going to go there and do that' So I finally drug the husband down, and took the drive. I was met with someone who was perhaps annoyed that I didn't know what I wanted per se, but I was very open to suggestions. I had 9 small Diamonds and would've been happy using anywhere from 2-9 of them. She wasn't really trying to help me with much to be honest, and showed me one way they could set diamonds with etching around it, and I didn't love it, so I think she dismissed me at that moment. She also told me, we could do nothing with my original wedding band ( she said it was too thin) and tried to sell me a diamond banded ring for $1000. Finally she said, I don't believe I can help you after our 10 minute meeting and I left there feeling a little stupid. I figured, HR, was more in the business of jewelry sales, and wouldn't be interested in my unconventional request. I viewed them as less of a small hometown jeweler, and more as a retail store. I decided I'd give it one more attempt before squashing the idea, as I needed a repair on my diamond mount anyways. Feeling bashful about trying, I just sort of said, you know I'd really like to redesign my ring. And Mary Kate decided to hear what I had to say. She was a sweetheart and said, we may be able to help. I gave her the measurements and a few days later she called me back and said the jeweler can cut your band width down and use 5 of your existing diamonds in the design. I had a price and limit in my head of what I was willing to spend as the last place told me it would be too expensive and not worth the time or trouble. The quote I received was just what I'd hoped it would be, and it's now been completed. I could not be happier. It's exactly what i had hoped it would be, and prettier then I imagined. If it weren't for the friendly Mary Kate, I can assure you, I'd never have attempted this ever again, so I sincerely thank you!i read more

Best service and customer service experience ever, got jewelry to us in time faster than expected no hassle at all!! were commutative and professional all around if I could give ten stars I would!!! Mary Kate is great kind knowledgeable and professional read more

Harry Ritchie's Jewelers - Jewelry Near Me - Redding, California

Worst jewelry ever got recommend to go.here to help.boost credit score and they report u the 5 days grace period !!!! I pay in the same month and they still report me , my credit went down 300 points because of this they lie to.your face saying u have 10 day grace period you dont !!! So byers beware!!! We disnt even have the merchandise yet and they reported us continously zero stars zero stars read more

I had a great experience here. My husband and I both wanted plain wedding bands. They didn't have anything I liked in the womens selection, but I found exactly what I wanted in the mens section. The staff didn't make me feel bad about my choice at all. They walked us through their service plan and did not pressure us about not getting it. There was a bit of a communication error with my ring that resulted in it still being unfinished two days before my wedding. The manager went out of her way to make sure that it got done first thing the next day, and offered to deliver the ring to our rehearsal site personally all on her day off. That wound up not being necessary as we happened to be in the mall when she called saying it was done. But the willingness to do that for us really made me feel special. She handled my emotional mess perfectly, and still delivered great customer service despite how rude I had gotten. My brother and sister in law also got their rings from here. The same manager is always super flexible with them as they live two hours away, and usually come into town on very short notice, so their cleanings are not always "on time". They have never made them feel bad about it, and are great about working around their schedule while they are in town. The staff just goes above and beyond in those regards. read more

We dropped off a gold chain for repair on 12/21/17 was advised we would receive a call on how long it would be and the cost. No call received. We visited the store after Xmas to check the status. Kyle I believe his name was Kyle, apologized we didn't get a call. He called the jeweler for us to check the status. He advised the cost would be around $15-20, we agreed and was advised we'll get a call when it's completed. No call received. Yesterday 1/8/18, we visited the store to check the status. The gentlemen we recognized from the drop off was concerned we didn't get a call and that they still had our necklace. As he attempted to call the jeweler, the red head lady sitting there repeatedly mumbled, if its a repair he pushed it to the side because he's busy. Repeated excuse on why we weren't call, why it wasn't fixed because it was sent as an estimate. Once again our chain was not fixed. We decided to request for our item back because the two ladies there were rude and did not want to help. The red head advised she would call us when the jeweler returned the necklace later that same afternoon. No call, of course. Today my husband called to check for our item, the red head advised she was just about to call us, riiiiight, yesterday right? My husband arrives to pick up our item. The red head, rude, and has more excuses for her poor way of conducting business and lack of professionalism. She had more awareness of her phone then anything else. As my husband leaves she sends him off with, "YOU Have a GREAT day, sir!" filled with sarcasm. My husband calls her out on her sarcasm. I hope all customers saw how unprofessional and disrespectful she was to potential clients who were going to spend or invest their time and money in that store. It's unfortunate sour apples like her and her sidekick ruin sales opportunity for the kind gentlemen like Kyle and the young man we dropped the necklace off to. Maybe it's because my husband is black, I'm asian, our boots were dirty, and our hair was messy. I don't know, whatever it was, she chose to judge and not help! read more

I recently went to this Jeweler with my wife and a bunch of teenagers (I was armed with teens who are not afraid to irritate) and the staff at this store did not blink an eye and for all intents and purposes joined the group and had fun which in my opinion went WAY above and beyond what you can expect from a business, Kyle is the gentleman who helped us by indulging 2 teenage girls fantasies by letting them try on any ring in the case even though he knew they were not going to buy anything, He also showed a bunch of different rings to my wife as well and kept saying it doesn't matter because we are all just having fun. There was one ring that no matter what Kyle showed my wife she would not put it down so even though I was a little tight on $$$ I ended up buying her the ring, with Kyles attitude being a major factor in my decision to buy right then. Thank You Kyle your amazing and I will see you again soon. read more

I had the worst experience with there manager, we spent over $5000 in there and get treated like crap. Since Lisa left the customer service sucks! I was told they wont warranty my wife's wedding set because I did not take it in there to get checked, I have proof I got it checked at another jeweler the wont accept that, sorry I was not near them to get take it there. then I have a $400 watch I bought there the rude manager wouldn't even look at it to tell me why the date wont stay set. I will never go back there again read more

My son-in-law bought a ring for my daughter, he was told it was white gold, it is not. At best it is sterling, in the few months she has had the ring it has broken 2 x and tarnished so bad it looks brown. She never wears it around water or any moisture, and usually only wears it in the evening when they go out. We have gone in several times to complain but they don't seem to care much about customer satisfaction. For what my son-in-law paid for the ring it should be gold, not tin!!! They sized it for her and when she asked why it looked to terrible she was told any time any ring is sized it will look lumpy??? What the heck? I think not, run do not walk to any jewelers but this one. read more