My daughter and I just switched eye doctors, and based on his good reviews, we chose total vision…read moreeyecare, and Dr. Alpert. The first thing I noticed, upon walking in was how spacious, clean, and not crowded the office was. Our appointments were back to back; The women working at the front desk were both personable and helpful. We waited maybe five minutes each to be seen...not long at all. I was impressed especially by the technology in his office because my previous eye doctor did not have anything like this. I felt like I was at an arcade, with all of the different machines meant to measure my vision. It seemed like a very thorough exam that didn't just rely on what I said but actual computer technology. I don't know about you, but whenever I'm getting my eyes checked, I almost feel like it's a test and I might be answering it wrong. I felt like the various machines prevented me from second-guessing myself. Dr. Alpert himself was very friendly, personable, and asked multiple times if I had any questions about anything we were discussing. For many years, I had gone to a different eyecare center and would get a prescription and then buy my glasses online. Based on his very thorough exam, and recommendations from the doctor, we went with eyeglasses that did cost a significant amount more than I'm used to paying. However, I do believe that we will get what we pay for when they come in, which is expected to be in the next two weeks The young man who helped us pick out frames was very patient as I couldn't make up my mind. I appreciated that he pointed out some frames that were on sale for us since I was buying two pair and we do not have insurance for them. I really like supporting a local doctor who isn't part of a big fancy conglomeration and I look forward to staying with this practice for many years to come. I just had a really good feeling there today.

If you're young, don't go here. They will take advantage trying to charge you more. I was told…read moreabout an additional 299$ 1 year warranty for a 1-time repair along with fancy protection features like UV rays; yada yada. I declined, thereafter they decided charge another 299 to my glasses anyways, which was fully covered by the insurance. They switched up, lied & I declined, thus wasted my time doing all that just to pay or not pay in the end to a bunch of dishonest scum.

I made the mistake of selecting this place based on the reviews found on Google, so for those who…read moredon't know--those reviews are not reliable because positive ratings there can be bought from bot farms in China and elsewhere. First off, the doctor's services are professional, but customer service was substandard. When I first arrived, the woman at the front desk mentioned that there "might" be a fee for my contact lens fitting. I didn't think much of it at the time. I should've asked how much, because it turned out to be much more than expected. Ok, fine. But what bothered me was that I didn't find out until it was time to settle the bill. It felt like an ambush. The other humourless woman that helped me select my lenses seemed annoyed at my insurance coverage questions, and I couldn't get a straight answer about the total out-of-pocket expense, including the fee that was dumped on me. Everything was an evasive reply, or a "gotcha" answer. The visit ended costing way more than I had planned. The thing about cash grabs, is that they only work once. So forget about repeat customers. Lesson learned.

Kind staff, quick service and answered all my questions! Great price matching for contacts as well.read more

So, I'd been going to this Eyeglass Place (Newington) for 3+ years and bought my frames, lenses and…read moreeye exams there without issue. Then late last year I brought in two sets of frames I purchased online to have them lens them for me (they were in a style no one was carrying). They took one look at them, tried to remove the clear lenses they shipped with, told me they wouldn't come out and they feared they might damage the frames so they couldn't help with them. I took them home and thought I'd see if I could remove the lenses - they all popped out hassle-free with zero damage. Excited, I called them and explained and they asked me to send them pics - I took the pics and sent them over while they waited. In under a minute they told me they still couldn't help me because the frames were low quality (I bought them on Amazon). I was uneasy about their replies so I went for a 2nd opinion - I stopped in at Harvey & Lewis at Hartford Hospital - I had used them years earlier when I was a high wage earner and needed a lower priced dealer. They took a look at both frames while I explained their lineage. In 5 mins they were fitting me for lenses in both pair. 2 weeks later I was wearing both pair. The story doesn't end there. Fast forward: I called Eyeglass Place to get my eye exam so I could get a new (extra) set of frames with the usual lensing. The day before the exam I rank to an issue and needed to reschedule which they did, somewhat begrudgingly. 2 weeks later, & 2 days before the rescheduled exam my ride had to work so I called again to move it out another week or so. The gal on the phone informed me that this was my 2nd reschedule and that it happened again I'd lose the privilege of booking in advance ever again and would have call in each day to see if they could see me that day. She left me feeling emasculated, like a child being scolded by his mother, so I acted accordingly. I went back to Harvey & Lewis, scheduled an exam and again, my ride got called into work so I rescheduled. While rescheduling, I asked them if there would be any kind penalty if additional rescheduling was required on my part.. The gal on the phone (Madeline) basically told me that life always has unforeseeable issues and that I could reschedule a half dozen times if that was what it took until it was right for me - they'd gladly still be there for me. My buddy (my ride and also a customer at Eyeglass Place, was also involved in this process and as of now, neither of us will be returning to Eyeglass Place. Clearly sometimes you really do get what you pay for. So, as a cautionary tale, if you're planning on going to Eyeglass Place Newington, please note that she's a jealous mistress, if you're not100% loyal to them, be prepared for your treatment will be meted-out proportionate to the extent of your "transgression."

The staff is very knowledgeable, and friendly. They have a variety of glasses if there is…read moresomething they don't have they try to see if they can order it ! Also they do eye exams. Very patient staff. There hours are: Sunday Closed Monday Closed Tuesday 9AM-5PM Wednesday 9AM-5PM Thursday 9AM-6PM Friday 9AM-5PM Saturday 10AM-2PM I highly recommend The Eyeglass Place they also have a location in Ellington,CT.

I scheduled an appointment 2 weeks ago. They called me daily to confirm my appointment (really…read moreannoying). Then cancel my appointment the morning of my appointment. Absolutely no heads up. Zero courtesy. No appointment available for another 2 weeks. Horrible experience.

Excellent service. Individual service from astaff unlike anothr opthamologist in West Hartford…read morewhere you are treated with cattle. Unlike that place, opthamologist takes his time with you rather than rushing out to the next patient. Does not try to sell you hearing ads.

I highly recommend Avon Eye Care. Dr. McDermott was…read moreextremely personable, knowledgeable and took the time to answer all of my questions. In addition, the entire staff was friendly and helpful. I'm happy to have found their practice!

I highly recommend Avon Eye Care. My family and I just moved here from California and had our first…read morevisit with them a couple of weeks ago. Their COVID protocols are exemplary, the staff was incredible and friendly. We were seen at our appointment time and the doctor and assistant were excellent at answering our questions and making us feel welcome. Sammy, the optician, was spectacular. Overall I am so happy we picked them and have definitely decided that they are it for us!

Let me just say this. My elderly mother-in-law had a medical emergency today and I took her to Lens…read moreCrafters in Avon to see an Oculus Optometrist by the name of Tiffany Mathieu. She was absolutely magnificent -kind, considerate, patient, and very efficient. The way she conducted herself was stellar. She gave us great easy to understand information, some clear choices and really did a great job explaining what we were dealing with. If I could have dreamt up a better person to have met and worked with, that person would not have been half as good as Tiffany Mathieu. Her competence, professionalism, and customer service skills were amazing.

Had to get my annual eye appointment done and fitted for new lenses while I was staying with family…read morefor the holidays. All around great experience. Awesome doctors, flexible scheduling, and staff is very knowledgeable in the insurance plans that they accept. Needed to try a few different contact lenses over a number of follow ups, and they were very accommodating through the whole thing. Would recommend.

Matt DeBella and this team were excellent. They are knowledgeable, helpful and courteous. They went…read moreof out of their way to make sure I got the glasses and prescriptions I needed. I would recommend them to anyone who wants great customer experience, at very reasonable price!

The staff at the Avon store initially went out of their way to provide help in a specific way that…read moreno one else would do. But after a second time I received lenses which were not tight, the staff member I TRIED to talk to was so unbelievably rude and loudly derogatory, I literally could not get a word in edgewise to explain what I wanted. I was NOT trying to get anything free, I was more than willing to pay fairly but he would not even let me explain.

My wife and I have been customers of this practice for many years. The optometrists are highly…read morequalified and professional. Support staff are courteous and very capable. Costs are very fair. Dr. Lertora is the best, both highly qualified and an extraordinary person.

In this day and time when businesses are robbing us blind, we seem to have no protection as in days…read moregone by. This business is one of those businesses you need to be protected from. I found the optometrist (a female), very through. Ordering glasses is what makes me angry. They charged me $300 for the cheapest pair of glasses ever made. They were bifocal, plus they charged me an extra $20, that I had to pay myself. I don't care for the glasses but what could I do but order a pair online that I could afford. I had to ask these people 4 times to send my prescription by email. They claimed the doctor had to look at it and sign it but I never got it. A couple of months later I tried again. Still they did not send. Called a few days later they sent prescription unsigned saying it was not valid. I'm sure they knew I wanted to order online so no PD number of course. By that time I was aggravated and threatened to let everyone know their practices in my review. They didn't care, they still did not correct this. I guess I WILL have to contact the BBB and a new optometrist.