I bought the cheapest car on their lot, but they treated me like I was buying the most expensive…read morecar. From start to finish they were responsive, attentive, helpful, and went above and beyond to ensure my experience was truly a positive and memorable one. Used car shopping can be incredibly nerve wracking, Shannon with Encore put my mind at ease right out of the gate and sold me a great car at a fair price. Best used car experience I've ever had, and I will send all of my friends and family to Encore first if and when they're looking for cars in the future.

I had a great experience buying my car from Shannon at Encore Motorcars, he was very professional…read moreand made it an easy decision. My work schedule wouldn't allow for me to get to the dealership, so he actually brought the car TO ME.. TWICE! Once to test drive, and then AGAIN to buy. He was so accommodating and friendly and I'm extremely pleased with my purchase! Thanks Shannon and Encore, I highly recommend doing business with them!!

In my 40+ years on earth, I have never come across a dealership as honest and kind as these guys…read more They are the epitome of honest brokers who are really gonna go out of their way to find you the best deal possible. No hassle tactics, very by the book, no hidden fees, and a lot of effort to make the experience as good as possible. From Apaya, to Nico, to Ben... pure class acts.

Bought a 2024 CX-30 from Apaya Nanjappa. He's a great salesman...very authentic. He never pressured…read moreme. He gave me space to make up my mind, but he was right there for questions when I had them. He's the top salesman across all of Fox Motors for a reason! Go see him. You won't be disappointed!

Did a walk through of the used cars. No reps came out to talk. After looking at several cars their…read moreused prices where pretty high compared to market value. Not very impressed with them.

I had dealt with CarMax back in Southern California when I sold my car. I had pretty much same (but…read morequicker) experience at this location. As a reference, I came here to sell my car. + Trevor touched based with me on the phone on the day of my appointment. + Christy helped me and it took her maybe 10 mins or so to move my car, get the paperwork, then another 5 mins or so to scan the signed paperwork etc. + In 15-20 minutes, I had the check in my hand and waiting for a Lyft. + They consistently offered more money (~$3k more) than other rivals (Caravana, etc.) Make sure to check with them on pricing even if you don't plan on selling your car here. Doesn't cost you to get a quote with them. + They called Lyft for me (60 miles radius) free of charge. + Streamlined process. Uploaded all documents online the night before and had no issues with the website/form. - I live 2 hours from the closest CarMax location (this one). I wish they had another location closest to Detroit area (let's say). I had to catch another Lyft from mid-point to my home, but it wasn't that bad.

We just bought a car from carmax. I was very hesitant and scared but everything went very smoothly…read more After submitting the online paperwork, the entire experience probably took 45minutes. There was no pressure. Our sales rep was Diamond. If you dislike dealerships I recommend going this route. We had zero issues with carmax in Grand Rapids and the car is running just fine. I would buy from them again and request Diamond.

You made my son's day with the "Lightening McQueen" car out front! Thank you for making our boy…read moresmile!

Wanted to make sure everyone know how the dealership is a scam and sell you cars that are broken…read more Their customer service is lacking in all departments. They installed an airtag in my car and then refused to admit. We found in under the carpet under the dash. They are car broke within a month and the service department would not take it serious.

It's been about a year since I visited this location, but I still think about the experience I had…read morehere and felt it was important to share. I was in the process of buying my first car and decided to visit a few different lots. Unfortunately, the behavior of the salesman showing me around this lot is the sole reason I chose not to move forward with purchasing the car I was interested in. As a young woman shopping for a car on my own, I was met with condescending remarks such as, "Why didn't your boyfriend come help you find a car?" This comment was not only dismissive but presumptuous--how would he know if I even had a boyfriend? It was clear he doubted my ability to make decisions independently, which made me feel undervalued. When I asked questions, he was dismissive and unhelpful, leaving me frustrated and disrespected as a potential customer. Thankfully, I went to another dealership where I was treated with respect and purchased a car completely on my own. This experience stands out to me because it shows how much a salesperson's attitude can influence a decision. I hope this feedback helps this company better train their employees on professionalism and customer service. Everyone deserves to feel respected and empowered during such an important purchase.

excellent staff, upfront on repairs, 100% lifetime warranty on all repairs. Low pressure, quality…read morepeople that are not only easy to work with but also professional. They seem like they truly care.