We moved into Chateau DeVille at 56/Binford in March. We moved here since the apartment complex is so close to everything yet, settled in amongst tall tree's. The complex is quiet, neighbors are friendly, I walk the complex at all hours and feel safe. The buildings are old and we have had some issue's but found the management and especially the maintenance crew to be responsive to any concerns. This complex is very pet friendly, lots of neighbors walk there dogs, there is a nice dog park and plenty of trash cans around with dog doo bags available at these locations. When we moved in our apartment had fresh paint throughout and new carpeting. Every time we have seen someone move out we have seen maintenance crews come in the apartment and freshen it or fix anything for new tenants. I would have given this complex 5 stars but the apartments are dated. read more

I am disappointed with the way the application process is being managed. The process is extremely slow and can take up to two weeks to receive any updates. In addition, responses are often delayed, incomplete, or unclear. Furthermore, the instructions regarding the required documents are not explained properly. Applicants are not given clear guidance about what documents are needed, which creates confusion and leads to unnecessary delays in the application process. read more

Terrible experience with "optional" lease feature that you can't "opt out of" until you sign their terms of service so they can sell your data. Terrible all around and not flexible in the least 0/10 do not reccomend. read more

This property management company is totally unprofessional and clearly does not care about its tenants, hence the reason for all the bad reviews. They don't address issues they don't return phone calls and the people they have working in the office are BEYOND unprofessional especially at Braeburn Village! They keep going through people and each go round the people are more and more unprofessional and unwilling to do their JOB read more

I lived at a Barrett and stokley property for 2 years. During these 2 years I have seen at least 4 major office changes and at least 3- 4 Property managers. Obvious red flags! While the most office recent staff is probably one of the better in terms of customer service, in my experience with a situation that escalated to corporate office, it showed that this million/billion company doesn't care about residents. Brief synopsis on issue and mgmt/corporates stance: I was left financially responsible and was paying $300-$400 mo for a 1bd electricity bill for a malfunctioning furnace part...during the frigid winter months. In other words I was paying for heat and not receiving it. Maintenance response- they neglected to inspect the furnace. They Came out multiple times and couldn't find problem. They told me to basically accept the fact because I live above garages I should expect my furnance not to keep up with demands. Excuse me, like what type of management answer is that??? Last year...heat worked just fine(kinda. it actually worked too well because there was a malfunction causing heat to get up to 90 in apt though it was set on 75 max) Anyways They offered a space heater. Which would only cause my bill to rise. I declined and requested a third party vendor. He was much older than property techs and he found the problem within 20 mins. I escalated this issue to corporate requesting some type of reimbursement/credit Corporate response - aka some cookie cuter responses. "we value your feedback" "sorry your experience didn't meet expectations. " this ain't McDonald's and I pay way more than $5 on rent and utilities! They offered me a $100 gift card. I was offered more the last time there was a malfunction and my bills were much higher this year than last. They are simply not concerned about the burden , financially and physically I occurred for their negligence. They also aren't consistent Corporate decisions counteracted the work being done a local level. I think office staff did a way better job with trying to rectify vs corporate. Maintenance needs more training and support. I'm still not understanding why they did not inspect the furnace for a work order that clearly states improper heating issues. My experience with corporate has weighted my overall experience a great deal reflecting in my score rating. Guest Parking is practically nonexistent. read more

Barrett & Stokely - Property Management Near Me - Indianapolis, Indiana

They can return my deposit in less than 3 months. Left July 17th they have changed refund date twice, and are now saying October 14th

My family and I lived at a Barrett & Stokely apartment complex called the Pointe located in Hilliard Ohio from 2019 until September 2023 My experience with Barrett & Stokely is a most disturbing one, I hope no one experiences what my family and I experienced. Here is my experience: In the last 4 years the Pointe has had 5 property managers hired by Barrett & Stokely. The latest property manager is Jessie. She started the first week of July 2023. On July 15, a letter was taped to my front door. The letter stated the Pointe would not renew our lease for a fifth year. We had to leave when our lease expired on September 11, 2023. It was not signed by anyone. I sent the following message to Jessie, the new property manager. Begin Message: My name is Joseph Tesoriero I have been a resident since 2019 and have renewed leases in 2020, 2021 and 2022. My daughter starts her Senior year at Hilliard Davidson and starts applying for colleges in August. I received an anonymous letter on my front door that the Pointe will not be renewing our lease for 2023. is this anything you are aware of? What are the reasons we are not welcome at the Pointe. Please Advise End Message A screenshot of the message is attached. After 3 attempts and 4 days at sending the above message, Jessie replied that legally she did not have to give a reason. Barrett & Stokely's decision not to renew our lease for the fifth year galvanized my family to search for a rental before my daughter started her Senior year at of high school. We had to search for a rental within the school district or my daughter would have to transfer to another school. Her plans for early enrollment to college were gone. Any chance for student financial aid is in jeopardy because you need the same address on your college application as your college acceptance. We had to find a new permanent address before we can submit college paperwork. While we searched for a new home, wondering why our lease was not renewed, Jessie moved into the vacant apartment directly below us (talk about audacity and boldness). Immediately after we moved out, Jessie moved her extended family into our apartment, directly upstairs from her. Barrett & Stokely hired Jessie as the new property manager and allowed her to move her family into the apartment we were living at for 4 years. No wonder she did not want to give us the reason. Barrett and Stokley disrupted the daily lives of my family so they could accommodate a new property manager. Barrett & Stokely does not care about their tenants. If they did not hire Jessie, we might still be living at The Pointe in Hilliard Ohio and would not have to go through the difficult process of moving. I would not recommend living at a Barrett & Stokely location. read more

Barrett & Stokely - Property Management Near Me - Indianapolis, Indiana

Lived at Barrett & Stokely's River West Flats Apartments for about a year and haven't had a consistently functioning toilet all year long and have had human waste overflow from my toilet into my apartment on multiple occasions now. They tried replacing my toilet and have sent an emergency plumbing service out countless times and this issue is still not fixed. From what I have been told from some of the plumbers the building has old cast iron pipes from the 80s. In addition, management has lacked sympathy, been dismissive of my problems, and disorganized telling you one thing one day and another the next day. They are not serious about fixing the chronic problems in this building and instead, focus on pretending the plumbing issues are just "routine" and blame other residents for flushing non-flushable products down the toilet. In reality, that happens everywhere and other apartments don't have this problem. It is just an excuse not to fix anything. After fighting with them about this issue for 10 months, they said they would let me out of the rest of my lease if I signed a contract preventing me from writing this review and preventing me from telling anyone about all the problems I have experienced here. They never offered compensation for this chronic issue and instead offered me a terrible contract that my lawyer and other legal services felt was ridiculous and not worth signing. If this problem wasn't enough, my apartment has had mold issues, pest issues, countless water shutoffs, non weather related power outages, water leaks into my apartment from other people's AC units (PS your AC unit will sound like a truck), there is no central air, their have been floods in the common hallways, thin walls, the key cards don't consistently work, and many of the common areas are poorly maintained. Long story short, if you decide to live here and you have a major issue these are not people you want to have to work with. I know several people at this point that have left due to issues here. read more

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I have had the worst experience with Barrett and Stokely and the apartments they manage. I do not currently live in an apartment they manage, but have been looking at Nickel Plate Station in Fishers, IN. I have scheduled two tours (one was confirmed with an employee) and they were no shows as no one was present at the leasing office. I even showed up to the apartment complex to talk to a leasing manager in person. The person that was in the office said he was not a leasing manager but was filling in for someone. He would not be able to provide me with any information regarding leasing, but could schedule another tour for me. When I called to confirm the tour, the person who answered the phone said they did not have it on there calendar. There seems to be no organization or care from their employees. I then called Barret and Stokley to discuss this experience with and the receptionist said I would not be able to talk to someone through the phone, however I can fill out a form online and they would call in the next 2 business days. When I asked who the leasing manager was, they said they could not provide that information to me. Red flags all around. Needless to say I will be looking at apartments elsewhere. read more

I live in Satori Flats in Avon, IN. I was very exited to live here and with the staff until mold infested my apartment. They are literally doing everything they can to blame the mold on me and nothing to ensure my health is not affected. According to them the mold has formed because I am not turning my AC on and I don't ventilate the bathroom when showering. This wasn't a question but a statement. Also, I am expected to live with the mold in the apartment, as they do not have anywhere else to put me at and will not terminate the lease so that I am able to move somewhere mold free. I believe the apartment is faulty and not properly ventilated, as I've lived in Indiana for quite some time and I've never heard of mold caused by not turning on vents while showering. Not that it matters because I DO turn on the vents while showering and bathing. read more

Barrett and Stokely's corporate arrogance appears to be the problem with property managerial issues since I have done some due diligence and researched their ratings footprint on the web. For years I have lived in Braeburn Village and basically did not react much to what I read about them on the web as long as I felt safe, had a quiet building, and the rent was reasonable. All that changed recently when I began to see disturbing attitudes and lack of responsiveness to my concerns at the regional level when I encountered property vandalism after reporting domestic abuse to the manager. So, yes, they WILL ignore your concerns and are not accessible when you try to reach them. What I can see is that selective concern is the attitude modeled at the top and trickles down to lower managerial staff. So when you encounter ugly, racially arrogant, rude people holding on to their jobs for decades it is not by accident. They are espousing the credo of corporate who have their back and will close ranks to protect them.This is unacceptable. Time is now to speak out. read more

I had the unfortunate experience of having my apartment purchased by Barrett & Stokely and in the year since, we have no reliable maintenance, no functioning customer service, intermittent heat, water, and hot water. read more

Barrett and Stokely are inhumane, unjust humans. They are now holding my sons social security card hostage after they forced me to pack my home and move at Oak Park Apartments 9 months pregnant. Because I had a fathers baby's shower, a weekend after having one for myself where nothing was said to us. They gave me and my husband six days to leave, I had my son a day later. He was premature by three weeks and was a low birthweight, he is still having issues to this day. I was technically homeless at the time of birth because I couldn't get moved into another apartment in SIX DAYS so my sons social security card went to the previous address at Oak Park Apartments owned by Barrett And Stokely where they never returned it to the social security office by mail. By far the worst experience I've ever been through. They moved me into a two bedroom apartment after signing on a three bedroom lease, I was five months pregnant and went a week with out a working refrigerator, and a month with out hot water. Not to mention the human feces left on the used toilet seat and exposed drywall throughout the apartment. I had to get the state involved to get hot water in my apartment while pregnant and it still took three months. After forcing us to leave on July sixth of 2021 by threatening eviction if we didn't, they attempted to charge us the full months rent of over a thousand dollars, I kindly explained I would not be paying that because the prorated rent for six days was only around 200 dollars, a week after that I get an email stating instead I'll be charged a thousand dollars for carpets I already paid for when I moved in under a different management company. That has now hit collections and made it impossible for me to rent even though it's technically not an eviction. These people ruined my life and my newborn sons, run far far away from them. read more

Terrible management. They have poor quality apartments and overpriced rent. Maintenance is almost impossible to get a hold of.

I had the worst exsperince living@ satori flats, Beautiful community, investors invested a lot on the build and upgrade, however it it run by a click of want to be gangsters, they come into your apt just to move things around make you un comfortable and you would want move, mat from day one didn't fix anything so I broke my lease early but out now they trying to destroy my son and I credit send final bill to old address before I moved in knowing if they sent bill to the address I rented from them post office would have forwarded Ashley Ferris following me 4;30 am while picking my son up from work with her click two other cars Patricia wouldn't look me in my eyes when I would ask questions as to say don't talk to me they moved their family in to stalk me I have proof of them entering my apt counting my pills bou mat Ashley ,Whitney is a witch this place needs to be dealt with on a legal level ,beware I had 2 days to bring them a check that when I moved out inquired about agreement we had talked about when I put notice in and one week later I got email I'm late on second payment that is supposed to be monthly sent notice after date on contract these are all illegal paper trails read more