I was unhappy with the place I've been going to for the past 5 yrs for my eye exams. I found Keller…read morePremier Eye Care. The staff are friendly and knowledgeable. The office and exam rooms are clean. Dr Etame is through and explains everything in detail. Dr Etame is caring. In addition, I was very very pleased that the waiting time to be seen was less than 5 min. Also the cost of my glasses was reasonable. I highly recommend this Keller Premier Eye Care.

Very friendly and professional and supportive with exceptional care. Dr. Pam Thomas is very…read moreknowledgeable and very helpful in diagnosing eye problems. I highly recommend Keller Eye Care to anyone needing excellent ophthalmological service.

Dr. Judy is absolutely excellent. It's rare to find a doctor who combines professionalism and her…read morelevel of commitment to make sure you get the correct treatment for you. She is highly professional, knowledgeable, and makes me feel comfortable from the moment I walk in. She takes the time to listen, answers all of my questions thoroughly, and genuinely cares about my concerns. Her personable and compassionate approach makes the entire experience very reassuring. I highly recommend Dr. Judy to anyone looking for outstanding care. Kim Q

Dr. Myers's is excellent and gives a personal touch. She's knowledgeable in her field and gives…read moreadvice based on experience and facts. She does not try to sell you glass or contact, and if you do wear contacts she provides samples until your order arrives. I highly recommend her and her staff and I would not go anywhere else, even if it was less expensive she's that good. I am also a huge supporter of women owned businesses.

Never confirmed my appointment and then billed me for not showing up. I should have read the…read morereviews before going to Joy.

They pushed me to go to a specialist for a strange reason. Waste of time and money, nothing was…read morewrong as I suspected.

I had a very disappointing experience at Vista Eye. I went in for a routine eye exam and paid over…read more$100 for the visit. I got my glasses filled elsewhere using the prescription they gave me, and I realized within just a few days that I still could not see clearly. The prescription simply wasn't right. I called Vista Eye to get the issue corrected, since it had only been one week since my exam. Instead of showing concern or offering to recheck the prescription, they told me I would need to pay another $60. I was shocked. I expected a clinic to stand behind the accuracy of its exam, especially within such a short time frame. I left feeling frustrated and unheard. The whole situation came across as more about collecting fees than providing patient care. I regret going here and I would not return. There are many optometrists in the Fort Worth / Keller / Timberland / Heritage area who are far more compassionate and supportive. If you value customer care and accuracy, I recommend looking elsewhere before choosing Vista Eye.

The front desk staff gets you checked in quickly and the optometrist are always fast to see you…read more HOWEVER, we all know that the hardest part of going to the eye doctor is picking out glasses, ordering contacts and dealing with your insurance company. Well, not here. Talk to Mariam, she is the BEST. Not only is she friendly, but she knows her stuff. She knows how to work with your insurance, so you know what you are paying out of pocket, no surprises and helps you pick out frames that not only look good but work within your budget. Need contacts? She will check to see if there are any rebates available. We moved away but will drive over an hour to this location, just for her!

My wife has been going to this clinic for sometime and she has always been treated with good…read moreservice. My issue here is the lack of accountability with their billing department that is a third party. I received a letter stating that I owe an amount, when I call the clinic they told me to call my insurance. My insurance tells me they already paid one claim but have not received the 2nd one. When I called the eye clinic they were unaware of this told me they will get back to me but received no call. Almost a month have past and I still have no answer, I still have to wait fir the third party to figure out if I owe something from one year ago.

We've been going to Keller Eye Care for many years and have happy with the doctors that we have…read moreseen. The ability to schedule an appointment is less than desirable. The earliest availability to schedule over this past year has been approximately three months out. I don't need same day, same week appointments but need an office that can accommodate an appointment within the next month. My contact lenses fitting last year was to the point of comical. We had to go through several different brands and strengths to find one that worked. After each trial, I would have to wait 1-2 weeks for the doctor to be available to respond to a message and prescribe a different option. This lead to my fitting lasting nearly two months, which I find to be unacceptable.

She is literally the best eye doctor I have ever been to. She explains her observations and how it…read moreimpacts your prescription. She is professional but not stuffy and has a good sense of humor. You can tell she really cares about you as a patient. Her staff is friendly and pleasant. The location is clean and modern.

Dr. Nguyen is the best optometrist out there. She will make sure you are fully taken care of, does…read moregreat at reassuring you of anything you may be concerned of, and also has great staff to check you in and assist with finding glasses to fit your face, as well as budget if that matters to you. Yen helped me find great fitting glasses that were fully covered by my insurance and gave me recommendations on lens to help my eyes long term. After finding this place, I would never want to go back to any of my previous optometrists so as long as Dr. Nguyen is there. She is also very time efficient without rushing the eye exam process at all, which has typically been the case for me with other doctors that want to get you in and out. Most importantly, my prescription has never been better and more accurate which means a lot to me. Thank you Dr. Nguyen and staff!

Staff was very friendly not just with me but my 12 year old. She approves this eye care clinic.read more

Wow! The love we have for this place can not be condensed enough for a review post so just trust us…read moreand come check them out for yourself. But I'll try... Dr. Ervin is beyond the best! She is so incredibly caring, informative, direct, but also full of heart, smiles, and friendliness! She truly connects with her patients both young and old. Especially my kiddos! And she loves to help pick new frames too which is unseen after a Dr. is done with you at any other eye exam clinic. Spending the extra time with her young patients to help them pick new frames is a wonderful treat! And if Dr. Ervin (or anyone) decides you need glasses you can NOT go wrong with buying your new frames here. The selection of options is always remarkable and always evolving. Plus they can make special orders for you if you don't see the color or style you hoped to find. EVERYONE is great at helping with new selections but we can not go a single visit without getting Karen's honest guidance for each new purchase we make. For our family, Karen has become our personal glasses shopper! She is our favorite person to work with and my kids love and value her opinion on what works for their individual face shapes and fashion/style needs. Not only is she great at knowing what works for exactly each person she is a walking catalog of what frames are available or what the brand was if it is no longer on the shelf from a past visit. She knows their selection so perfectly I bet you could even blindfold her and she would still instantly find you what you are looking for without missing a beat. Additionally, Saginaw Family Eyecare is, as their name says, super FAMILY friendly and very preschooler tolerant which is quite helpful for a Mom with multiple kids in tow.

Went there for an eye emergency right when they opened and was told that there were no appointments…read moreuntil later in the day. What part of emergency did they NOT understand? As a long term customer I was dismayed about their lack of care for this situation. I ended up having to go the ER and the diagnosis was a scratched cornea. Very disappointed and they lost myself and my family as customers. Beware if you are going here for any eye care without an appointment.

Went in for my annual eye appointment because I kept getting text messages that it was time for my…read moreannual eye appointment. I didn't really 'need' an appointment, but figured I might as well go. I told them upfront I didn't need a new contact lens prescription. I had just ordered more. Eye dr asks me what I normally wear and I tell him mix of glasses & contacts yada yada, he gives me a sample of some new lenses I'm sure a brand rep came in and is trying to push for a kickback considering I saw the past two patients before me walk out with the same brand samples they gave me. I get to the end of my appointment and peruse the glasses section, and asked the tech to tighten my frames since they've gotten loose over time. She says sure, takes them to the back, and returns with them broken, provides an insincere 'sorry' and no resolution, until I prompted for one. She said they could give me 50% off of the frames if they still sell them. They don't still sell them (shocking), and her next resolution was to try and sell me something else. 'We have frames as low as $90' she said, verbatim. I walked in the door with a $400 pair of Tiffany & Co frames that I purchased from them in 2023. Hell would freeze over before I walk out the door with a ~$150 pair that isn't even comparable to what I walked in the door with. She didn't disclose that there was a possibility of damage, and I didn't consider this was in the realm of possibility considering the screws on the arms simply needed tightened. I believe (I can't prove it), that they were heated and she tried to bend the plastic into position instead of just tightening the screws. Then, at the end after I'm already boiling because she broke my frames, they try to hit me with a $169 bill. I was confused, and asked for a price breakdown. $125 of the bill was for a contact lens 'fitting'. I said I didn't have a fitting, he gave me a sample, I didn't need a new lens prescription, and you didn't sit me down in the subsequent area where the 'fitting' actually happens. She tells me I should have known that him talking to me about contacts was a fitting fee, and next time they bring up contacts I should 'stop them before I receive the service'. I didn't receive what I understood as a service. If that's how you charge that's fine, but you need to be clear upfront that it's $125 for the optometrist to say the word contacts with you in the room. I told her I already have a new lens prescription, and ordered more from 1-800 contacts. She said well this isn't 1-800 contacts, you saw a doctor, yeah - I obviously know that. The POINT is I didn't NEED a NEW prescription. She's giving me a lecture about how 'next time I schedule don't select that you wear glasses & contacts'. 1. There will be no 'next time' 2. When you ask me that question when I'm scheduling, I take it literally. I do wear glasses and contacts. So they're trying to send me out the door $569 worse off than when I walked in without a single thing in hand. Didn't get new glasses, didn't order contacts, just $169 fee and a broken pair of $400 frames. I tell her I'm not paying $125 for a lens fitting when I didn't need a new prescription. I wouldn't have been so PO'd if she wouldn't have broken my frames without offering a resolution, and at a bare minimum, a sincere apology. If my frames hadn't been broken, I wouldn't have been complaining about the $169. I pay my $44 for imagining, and she tells me she'll remove the contact lens prescription from their portal since I'm refusing to pay for the lens 'fitting'. I told her that's fine because I. Didn't. Need. A. New. Prescription.!!!! This place was great before it got bought out by private equity. I've been going here for at least a decade. I hope Dr. Colvin gets to retire soon, because this place is ruined. The icing on the cake was when I got home, my new contact order (from 1-800 Contacts) was already delivered, because like I said from the start of the appointment: I. Didn't. Need. A. New. Prescription. I am also not exaggerating the price point - these are the comps online. They're probably going for more now than what I originally paid for them. [comp listing 1](https://www.ebay.com/itm/168069210050) [comp listing 2](https://www.etsy.com/listing/4438128440/?ref=share_ios_native_control) [comp listing 3](https://eyewear-collections.com/products/tiffany-co-tf-2074-8239-cat-eye-eyeglasses-54-mm?srsltid=AfmBOoqHlSl1j7OAGSiV-sQMBGuMW3FZ1ZtNf3B2v0KNZXb5DAhsyRNQ) End of the day, I will not be returning to the only eye dr office I've been going to for a decade. I was already dissatisfied when they sold out to private equity, but this experience put me over the edge. I don't recommend this practice, or any other MyEyeDr affiliated practice.

I have been to Dr. Fleming twice now and could not be happier!!!! He is super thorough and very…read moreamiable. Their glasses selection is wonderful and their pricing is very fair. I will definitely go back and highly recommend this place to anyone!!

Went in as a new patient this week, and was able to get an appointment very quick. Dr. Fleming was…read moreso kind and professional and talked me through all my options. He gave me a few samples to try, and wasn't at all pushy about making a decision on the spot. I loved the large selection of glasses and sunglasses they keep in the office as well.

The person that assisted me was great. She had a full showroom of people and she was all alone and…read morebalanced everything wonderfully. She was knowledgeable and efficient and answered all my questions without ever appearing frustrated but the volume of people waiting.

I went in because my glasses broke and Fa fixed them in no time. She was so friendly and helpful…read more It was busy, but she helped everyone quickly. I will be back next time I need new glasses. Thanks Fa.