Coworkers and family had noticed my eye was red and getting wors. Called JFEC and Dr Ortega got me…read morein the same day. After a thorough assessment she confirmed the eye was damaged but would heal itself in about 2 weeks. Thank you JFEC for getting me in on short notice and alleviating fear from my situation.

I had a very disappointing experience with this office. Their pricing and policies are not…read moretransparent, and it feels like they're more focused on collecting fees than taking care of their patients. I had already paid the $190 contact lens fitting fee, but when I called to schedule my follow-up appointment, I was told I would have to pay the entire fee again because I had missed an internal deadline. This deadline was never clearly communicated to me. They left me three voicemails, including one just last week, simply asking me to call back to schedule. At no point did they mention that if I didn't call by the end of the week, I would lose my fitting and be required to pay another $190. I work in healthcare myself, so scheduling appointments isn't always easy since I work the same hours they're open. If this policy had been clearly explained from the beginning or mentioned in the voicemail, I could have planned accordingly instead of being blindsided by another fee. After reading other reviews, it seems I'm not the only person who has felt that this office prioritizes money over patient care. Unfortunately, because of this experience, I won't be returning and would not recommend this practice to anyone looking for transparent pricing, clear communication, and patient-centered care.

My glasses broke and I was helped immediately! Best service ever, I highly recommend if you need…read morehelp

The person that assisted me was great. She had a full showroom of people and she was all alone and…read morebalanced everything wonderfully. She was knowledgeable and efficient and answered all my questions without ever appearing frustrated but the volume of people waiting.

From out of town and I broke the plastic nose piece on my glasses and they replaced both so they…read morewould match at no charge. Definitely a life saver!

Monica is amazing at Presidio Towne Crossing. Over the last 3 years she listens, reviews insurance…read morebenefits, and finds the right fit for each customer. No matter how busy, she makes time for each of her customers. We'll groomed in company policies, understands the insurance process, and helps customers feel assured of each purchase. I've purchased 4 pairs of Prada glasses from her. And loved each pair. Ms. Monica, thank you!

I have been going here for probably about 7 years now and I love it so much! Obviously you can tell…read morewith the 7 year loyalty. When it comes to exams picking out new glasses sunglasses or even repairs because my little broke my glasses they do an amazing job at helping out!!

They were very nice the place was busy but nobody was having to wait the employees were very…read moreprofessional and handled the patients quickly and efficiently, we were taken care of by Diana she seen to know what we need before we did and took care of us with no problems

Went there for an eye emergency right when they opened and was told that there were no appointments…read moreuntil later in the day. What part of emergency did they NOT understand? As a long term customer I was dismayed about their lack of care for this situation. I ended up having to go the ER and the diagnosis was a scratched cornea. Very disappointed and they lost myself and my family as customers. Beware if you are going here for any eye care without an appointment.

Went in for my annual eye appointment because I kept getting text messages that it was time for my…read moreannual eye appointment. I didn't really 'need' an appointment, but figured I might as well go. I told them upfront I didn't need a new contact lens prescription. I had just ordered more. Eye dr asks me what I normally wear and I tell him mix of glasses & contacts yada yada, he gives me a sample of some new lenses I'm sure a brand rep came in and is trying to push for a kickback considering I saw the past two patients before me walk out with the same brand samples they gave me. I get to the end of my appointment and peruse the glasses section, and asked the tech to tighten my frames since they've gotten loose over time. She says sure, takes them to the back, and returns with them broken, provides an insincere 'sorry' and no resolution, until I prompted for one. She said they could give me 50% off of the frames if they still sell them. They don't still sell them (shocking), and her next resolution was to try and sell me something else. 'We have frames as low as $90' she said, verbatim. I walked in the door with a $400 pair of Tiffany & Co frames that I purchased from them in 2023. Hell would freeze over before I walk out the door with a ~$150 pair that isn't even comparable to what I walked in the door with. She didn't disclose that there was a possibility of damage, and I didn't consider this was in the realm of possibility considering the screws on the arms simply needed tightened. I believe (I can't prove it), that they were heated and she tried to bend the plastic into position instead of just tightening the screws. Then, at the end after I'm already boiling because she broke my frames, they try to hit me with a $169 bill. I was confused, and asked for a price breakdown. $125 of the bill was for a contact lens 'fitting'. I said I didn't have a fitting, he gave me a sample, I didn't need a new lens prescription, and you didn't sit me down in the subsequent area where the 'fitting' actually happens. She tells me I should have known that him talking to me about contacts was a fitting fee, and next time they bring up contacts I should 'stop them before I receive the service'. I didn't receive what I understood as a service. If that's how you charge that's fine, but you need to be clear upfront that it's $125 for the optometrist to say the word contacts with you in the room. I told her I already have a new lens prescription, and ordered more from 1-800 contacts. She said well this isn't 1-800 contacts, you saw a doctor, yeah - I obviously know that. The POINT is I didn't NEED a NEW prescription. She's giving me a lecture about how 'next time I schedule don't select that you wear glasses & contacts'. 1. There will be no 'next time' 2. When you ask me that question when I'm scheduling, I take it literally. I do wear glasses and contacts. So they're trying to send me out the door $569 worse off than when I walked in without a single thing in hand. Didn't get new glasses, didn't order contacts, just $169 fee and a broken pair of $400 frames. I tell her I'm not paying $125 for a lens fitting when I didn't need a new prescription. I wouldn't have been so PO'd if she wouldn't have broken my frames without offering a resolution, and at a bare minimum, a sincere apology. If my frames hadn't been broken, I wouldn't have been complaining about the $169. I pay my $44 for imagining, and she tells me she'll remove the contact lens prescription from their portal since I'm refusing to pay for the lens 'fitting'. I told her that's fine because I. Didn't. Need. A. New. Prescription.!!!! This place was great before it got bought out by private equity. I've been going here for at least a decade. I hope Dr. Colvin gets to retire soon, because this place is ruined. The icing on the cake was when I got home, my new contact order (from 1-800 Contacts) was already delivered, because like I said from the start of the appointment: I. Didn't. Need. A. New. Prescription. I am also not exaggerating the price point - these are the comps online. They're probably going for more now than what I originally paid for them. [comp listing 1](https://www.ebay.com/itm/168069210050) [comp listing 2](https://www.etsy.com/listing/4438128440/?ref=share_ios_native_control) [comp listing 3](https://eyewear-collections.com/products/tiffany-co-tf-2074-8239-cat-eye-eyeglasses-54-mm?srsltid=AfmBOoqHlSl1j7OAGSiV-sQMBGuMW3FZ1ZtNf3B2v0KNZXb5DAhsyRNQ) End of the day, I will not be returning to the only eye dr office I've been going to for a decade. I was already dissatisfied when they sold out to private equity, but this experience put me over the edge. I don't recommend this practice, or any other MyEyeDr affiliated practice.

Debbie in the optical dept was absolutely incredible today!!! My frames had broken and I went to…read moreother places and they said they could not fix them and did not offer to just change the frames. I thought I was gonna be out a lot more money. But, Debbie offered to find a frame that my lenses fit in and she took her time to find the right ones! She was very patient, understanding and caring! I got new frames with my same lenses for $54! It doesn't get any better than that. !!

Lone Star Glass of Haslet These people tackled a difficult…read morejob and came out on top. They worked hard for their money. I would highly recommend them and I would definitely use them again.

Lone Star Glass company definitely specializes in customer service! Their employees are skilled,…read moreand very personable. Especially Karl and Reese! We had an issue that no one else could fix except these guys! ( a leak no one could find) Shay, the owner/manager made sure we were happy, and we are! Especially my wife! Whew! We will never consider another glass company except Lone Star Glass company. See for yourself, use them!

I don't have any complaints! The pricing was less than five other places I called; however, if you…read morerequire a "medical eye exam" it adds $55 to the $79 eyeglasses exam and then you've paid more. Which is exactly what happened to me. They made sure I knew it was optional, but since I was having an issue with my eye I wanted to rule out corneal damage by doing the medical part. But Dr Morais is thorough and does help you find your prescription! I buy my glasses online and he didn't hassle me at all about it. The availability is pretty open too, the door says they accept walk-ins. I walked inside Walmart then to the Vision Center and through the back, but there's actually a door where the vending machines are outside that are clearly labeled. I have attached a picture in case it helps anyone.

A high quality and well respected establishment for your eye care. I have been a patient for…read moreyears. I come all the way from Dallas, TX because Care Optometry takes very good care of me.

I called less than 24 hours after a trial pair of contacts did not work for me, specifically the…read moreleft contact lens continue to slip, under the upper eyelid. I was asked to come in and get another contact lens, which I did. After I got home and started working, the contact lens slipped, again, and I immediately called the store and was told to give my eyes a rest for 24 hours, try again, and call back the next day. I followed the instructions and same thing happened, I called as instructed and was refused a refund with the sales associate stating the order had already been processed; which it has not, when I check my order status it shows in process. I will never recommend this store for that reason.

The employees were helpful and kind. They explained all the steps and even though it took 2 hours…read moreto complete it still was a pleasant experience . It was pleasant enough for me to schedule my son's appointment two day's later . I would definitely go again

We absolutely love Dr King. We have been to to him for our eye care for years and years and no one…read moreis better. His vision tech, Karla, gets 5 *'s too. She is very thorough and friendly. If I could give 10*'s. I would!!

The wife had lasik surgery here the experience has been positive and professional as should be…read more The ladies at the reception were friendly and helpful. The billing process and options available wete throughly explained with 24 months 0% fiance through Synchrony's Care Credit if needed.She can now see with 20/20 vision in both eyes. Now she realized without a doubt what a handsome fella I am.