As you review mattress businesses you will notice that many stores show up as closed on YELP. The…read morereason is that the barrier to entry in the retail mattress industry is so low - getting into the business is fast and easy, and for their storefront locations all they need is an empty room in which they can lay out their mattresses ... there is no buildout necessary for a new location, so they appear quickly and can disappear just as fast. Another reason is that they take up excess space for short times while the owner is looking for a more permanent tenant. Out here in Orland Park there much be two dozen mattress stores, almost to the point of being a bit funny. We stopped in at an American Mattress store because they are one of the few with some name recognition. First we went to the 9392 West 159th Street store and then to the 13119 South LaGrange Street store - they are about four miles apart. We went to both because what we wanted to see wasn't at the first. Anyway, long story short, they were both very nice. We liked the prices and the low-pressure sales. No complaints. We bought two mattresses.

Recently bought a Beautyrest K-Class Black at this location, a $4,000 bed, so decided to wait a…read moreweek or so after receiving it to make sure there were no issues or concerns on my end before reviewing. If you go, make sure to ask for Saul Castillo, he took great care of me, explained a lot about the mattress and its inner-workings, to make sure it was the right bed for me. If you're reading this, you probably know that the mattress game is all about customer service, as in many cases the pricing will be the same across all competitors and both Saul & American Mattress provided that. I'm a bigger guy, so needed to make sure I got good support / firmness while still getting that plush feeling. Once ordered he was communicative with me the whole time and helped push my delivery through, within 2 days of my order.

Michael was the best salesman I have ever dealt with. He was funny and knowledgeable with each…read moreproduct. He made our experience at mattress firm super easy to find exactly what we wanted and to match the price point we were interested in staying around. If I could rate 6 stars I would strictly for the service.

We went in as family my wife and bouncy daughter, we received great service…read more I shopped online with discounts and found a great price, to know what I should expect in store. Tom K. beat my online price and really went the extra mile to make us feel like valued customers. I would refer them and especially Tom K. to anyone who needs a good mattress at a reasonable price.

Rochelle is exceptional!…read more After the recent tornadoes flooded my basement and ruined my furniture, I was feeling overwhelmed. Rochelle completely turned that around. She listened to what I wanted, understood my style, and found exactly what I was looking for. Her professionalism, warmth, and genuine care made a difficult experience feel exciting again. Rochelle is truly an asset to Darvin Furniture. Management, please give this woman a raise--she absolutely deserves it!

We visited the Orland Park Illinois location after purchasing a home to look for furniture and was…read morethere approximately 45 minutes to 1 hour. Within that time, we seen 8-10 sales people walking around and no one greeted us with a hello or even asked if we needed help. We spent $15,000 there 6 years ago. I will never be visiting again.

I received 2 texts alerts from the business informing me that my furniture was delivered to the…read moreOrland store and ready for pick up. However, they make you schedule a time for the pick up and upon doing as per the instructions, I arrive at the Store and was told that my furniture was there however they haven't unloaded the items off the truck and to return another day!!!!! After driving in 30 miles, I find the customer service to be extremely unsympathetic and DISRESPECTFUL!

The selection was ok and prices not bad, but that's where everything stops. The initial delivery…read morewas horrible by sending the wrong pieces to my couch. Two left arms so they left me with an incomplete couch for a long time. So I took off work for the replacement piece and they delivered the exact same wrong piece. And then had to wait another 10 days and take off work for them to finally get it right. The my bed omg put together wrong then broke that only took 3 times and me taking off work again. I think bobs cost me more for my furniture than it was worth and I am still waiting for a bed to sleep on well let's see how long it will take this incompetent company to get my bed fixed. I would never recommend this company to anyone I like or even talk too. Just completely fed up!!!!

I was dreading going mattress shopping because the sales associates can be pushy but Burt helped my…read morehusband and I and it was a very pleasant shopping experience. We got a wonderful king size mattress at a great price, Burt included 2 free hybrid cooling pillows and a great deal on a king size mattress protector. We were able to finance for 72 months, interest free. Comfort guarantee, 120 days. Couldn't have had a better experience. Go see Burt if you want to get it don't without hassle.

My husband and I were in need of a new mattress; so as the wonderful wife that I am, I started the…read moresearch for a mattress we would both be comfortable with at a DECENT price. Initially I started out at Sears, then Macys, then Bedding Experts. After leaving Bedding Experts mildly disappointed and ready to call it a day I noticed Discount Mattress in the same shopping plaza. Needles to say I did not need to continue shopping around. Brian (The store manager) was sooo helpful WITHOUT being pushy. I can not remember the last time I encountered a sale's associate that was more concerned about what I wanted instead of "what he could sell me". After I picked the mattress I thought would be the most comfortable as well as having a good potential for longevity I called my husband to come up and confirm the purchase to ensure that we would both be happy with it. Brian gave us an AMAZING deal on a hybrid gel/memory foam and coil mattress. It is amazing. I love the fact that it has the comfort and contouring of a gel/memory foam mattress and the bounce of an innerspring. I was so pleased with our purchase that I told me family about it which resulted in my brother-in-law purchasing the exact same mattress. He was going to purchase a mattress for $2300 and he spent much less than what he was expecting to for a mattress he loves! All in all, Brian (if you read this) the Sanfratello family will be life-time customers.

If I could rate them a zero I would…read more Do yourself a favor and stay far away from Steinhafels. The purchase was a loveseat, electric leather recliner and a coffee table for almost $3,400. I opted to pick them up from the warehouse because they wanted $200 for delivery which I find insanely expensive. Unpackaged the couch. One of the seat cushions was sewn incorrectly and there was a gap between the cushions at the front because of it. The 2 back cushions were not even close to being fitted correctly to the couch. There was probably a 4-5 inch gap. Unpackaged the leather recliner and the lower part of the back leather was loose at the center seam. It looked like a loose flap of skin. I tried to smooth it out with my hand and it wasn't happening at all. Basically looks like what you would expect leather to look like after 2 years of sitting on it after it stretches. Did not look like the floor model where all the leather looked nice and smooth. Didn't even open the table because we were so dissatisfied with the loveseat and chair that we didn't want any of it. I was told very specifically to look at them very carefully and call within 48 hours if there are any issues. As instructed I did and sent an email with pictures and told them how dissatisfied I was and didn't want any of it and wanted to return the whole lot. The customer service line actually told me that if I wanted to return them that since I picked them up, that I would need to take them back. Then the store manager called me. He had seen my email and the pictures. I explained the same things to him and that I didn't want it. He proceeded to tell me that they would replace the couch. I explained that I didn't want a replacement because I was so dissatisfied with the quality and I just wanted to return it. At that point he informed me that I would be charged a 15% restocking fee if I returned it. So let me get this straight. If there are defects on the piece of furniture that I would need to pay a restocking fee so you can sell a defective piece of furniture to someone else? Basically having such a horrible experience that I want nothing to do with their store or anything they sell. For a $1,500 chair and $930 loveseat, you would think you can get quality and if they are that bad that you'd have an option to not have them replaced and get your money back. I should have paid for the delivery because I could have refused them immediately. Lesson learned for sure on that.

Pricing was more than fair, delivery was prompt and courteous, however our sectional was flawed…read more Customer service was contacted and set up an appointment to inspect the damage and within a few days the replacement was delivered. Excellent service! Everyone involved in our purchase was great. Ask for Elizabeth S when shopping.

Ok. FIVE STARS ONLY BECAUSE OF CEASAR…read more I absolutely hate Ashley Furniture. 5 years ago I had the worst experience with them regarding my bedroom furniture. But I did order out of the Joliet store. I got a $500 credit if I never called for any kind of repair to be done. And that was for 5 years. So my fiance and I decided to get a storage trunk and two bar stools using that $500 credit. Went back to Joliet and had a terrible experience there. The sales rep for the name was Omar. I recommend everyone to avoid that place. So we decided to try the Orland Park store. I was determined to use that $500 credit. We met Caesar and unlike Omar, he gave us his number and I was actually able to talk to him where Omar gave us his number and never returned or even answer his phone. People if you do decide to go Ashley Furniture, only deal with Caesar. It was Flawless and I did not have any problems. And it's hard for me to say that because I absolutely hate Ashley Furniture.

If I could leave no star, I would, but unfortunately, I cannot. I bought a bed and dresser from…read moreAshley Furniture in Orland Park on May 30th, and it was supposed to be delivered on 9/8 (today), but I got an email on 9/2 saying I would receive a partial order. I emailed customer care and asked for more detail on which item was on backorder and how long I would have to wait. I got a response on Saturday, 9/5, while I was driving to the store to talk to a manager face-to-face. The email did not contain an apology or any sympathy. When I got to the store, my mother and I spoke to the manager (cannot recall his name), and we were told they would try to get the part from St. Louis and give us a call on Monday--never received that call. This is my last time dealing with Ashley Furniture; I will never give them another dime. Months later, and still no bed. This is ridiculous!!

Vikki is nothing short of amazing. The warehouse has a wonderful selection to choose from. If you…read moreare in the market for new home decor, make this your first stop!

I am very happy with my purchase of a GE refrigerator. I originally tried to purchase an LG…read moretotally online, but open box priced items move fast and when the order went through, that particular fridge was already sold. Only sticking point is that no one called me to let me know. When I called to confirm delivery days later is when I found out. It was very easy to go to the actual store to see the current inventory. Fred was very helpful in selecting a comparable fridge, swapped the items in the computer and the next day I am sitting waiting a few hours before going shopping. I am so sick of eating out! Delivery company they now use is fantastic. They called day of delivery with a window and then called when I was the next stop. Old one out, new one placed where I wanted it, easy peasy. Thank you to everyone. I have already been browsing the dishwashers........ I will be back.

Mattress stores always seem to get either 5 stars or 1 star - I'm somewhere in between at 4 stars…read more We liked this store and the service when we were in the hunt for a full-sized mattress and box spring (now called foundation). Mattress Firm seems to be one of a dozen mattress stores in Orland Park, but they may be the last one standing when it is all over. Whenever there is open retail space a mattress store seems to gobble it up. There is no build-out and the mattress store can move in and out in a jiffy. So many strip mall owners lease cheaply to mattress stores to at least have something in the space while they look for a long term tenant. Thus, we have a dozen or so mattress stores in the neighborhood. Then along comes Mattress Firm - one of the few stores with a national presence - and they pretty much roll up the competition to form a single big operator. Thus today we only have a few mattress outlets. We came here and were very pleased with the service and selection. With a regional distribution warehouse in Romeoville, Mattress Firm can pretty much deliver anything you purchase the next day or so. Liked our experience, and would not hesitate to come back.

My experience at this (Orland Crossing) location with Ryan & Ross was absolutely the best. They are…read morevery friendly, professional and were attentive my needs and concerns. I am a satisfied customer of a new mattress & adjustable base (Queen)

Can't wait to sleep in my sleep number bed we are beyond excited it's an investment but having a…read moreGreta night sleep is so important

The bed itself is very nice. I had a problem with the installation. One of the legs on the bed was…read moremissing a bottom finish cap, leaving a raw metal edge on a support leg which made it shorter than the other legs and hazard to the floor below. The sales person at the Orland location told me that I would need to contact Sleep Number customer service myself to try to have the problem addressed, there was nothing that they could do. The phone call to Sleep Number corporate took two hours, during which time the customer service department was trying to convince me that all support legs don't need to make contact with the floor. Eventually, they agreed to replace the frame, which they did one month later. But, they reattached the headboard incorrectly, which has scuffed up my wall. I may buy a Sleep Number bed again, but only a model that I could install myself.