This place sold me a mattress covered in dog hair, reeked of dog, and had a claw scratch. I let…read morethem know as soon as I opened it at home, and they told me since I left the store with it, they can't return it. Their shady business practice of having the mattress double-wrapped so that I would not smell the dog stench and not allow me to see the mattress before leaving the store is just plain fraud. I returned the mattress in the same condition it was given to me, and it has been an absolute nightmare in getting my money back. I've been dealing with this matter with employee Jeremy for two months. I just now received a call from them saying they put the mattress outside for me to pick up (again), even when I told them 10+ times that I can't take a gross dog bed. They're still trying to charge me over $2k. Instead of handling this matter in a civil and responsible way, Jeremy and the manager stonewalled me and referred me to their legal department. If you want a stinky used dog bed for $2k, this is your place.

NEVER BUY A FIRMCARE WARRANTY FROM MATTRESS FIRM. I bought an adjustable base 10 year warranty from…read morethe Skokie Blvd. location. The sales person at that time, Thomas, sold it by saying if anything at all happens it would get replaced. What he DID NOT SHARE was that the warranty is supplied by a 3rd party. My remote broke and I requested a replacement. It was only then that I found out that Mattress Firm NEVER sent my warranty information to the 3rd party (Extend). So I essentially had no coverage. I am now forced to wait 14 working days or more for Extend to get me into their system. Extend basically said they have other bigger issues and mine was not a priority. Or I can pay $99 out of pocket in addition to the $350 I already payed for the warranty. It took many phone calls to discovered that this "warranty shell game" means that Mattress Firm absolves itself from any responsibility after your extended warranty purchase. That is direct from the mouth of Derrick, the Skokie Blvd. manager. He said sorry, just wait, he could do nothing even though Mattress Firm made the egregious error of not sending in my warranty information. That is not a good answer from the company who made the error. So please save yourself a lot of time and do not shop at Mattress Firm. They are not honest.

Discount Mattress' Skokie store lives up to its name and provides great customer service. Today we…read morepurchased a good quality twin mattress for a spare bedroom. Sales associate Kevin was extremely knowledgeable, personable and professional. There was ample selection of mattresses in stock, we made our selection, got a great price and extremely helpful service. Kevin loaded the mattress into our car and we were off very quickly. It was nice doing business with Discount Mattress in Skokie.

Everything great. Replaced our $1500 mattress for one from Discount Mattress for half the price…read more Took a little getting used to the foam but our backs have thanked us for the change. As far as the store - customer service is outstanding. Store purchase was without pressure and easy. When we realized that the box springs wouldn't go around a bend in the house they delivered split box springs without charging extra for the change or additional delivery.

The salesperson was friendly and helpful. However he failed to explain that the return policy he…read moretold us about did not apply to the mattress we ended up buying. So his mistake ended up costing us thousands for a mattress we don't like. We tried to appeal to management but it did no good. They say that because we signed the receipt with the fine print on the back that covered the return policy, we were screwed. They gave no consideration to the misleading information we got from the salesperson. DON'T SUPPORT AN UNSCRUPULOUS BUSINESS LIKE THIS!

The store person was great but the Oakmont mattress is crap and the one they replaced it with is…read morebulging after 3 months. So I would not recommend buying a mattress there. If their mattress is crap they charge you $100 to change it. But its their Fault so why am I paying for $100 for their mistake

Stopped in the Skokie store on Sunday and had my mattress and box spring delivered the following…read moreSaturday. Kienan was very professional and helped me match an older model Verlo for a different bed. It's perfect! Jonathan and Si (delivery) were extremely nice, careful and professional, too. A seamless transaction...thanks!

I'm not positive that this was the location I got my bed at but I know it was a Verlo. It was also…read moreabout 6 years ago so the fact that I'm still willing to review them should tell you how great they are. The sales guy was nice and not to pushy unlike the many other stores I had been to that day. I love to sleep so I needed to make sure I really liked the bed I got. There was one that was comfortable but I like my beds more cushy. The guy says: no problem, I'll just have them put another layer of [whatever it is they stuff it with] in there for you to make it softer on top. The best part? They didn't charge for this! They also delivered it really quickly and exactly when they said they would. Six years later I still love my bed (and still spend way too much time in it) and the only thing I'd replace it with would be a really high end foam thing that are all the rage now. Still, I don't see that happening anytime within the next decade. Yay Verlo, thanks for a comfy bed!

I went to this location looking for several specific items. I was welcomed and greeted by Brian H…read more He was very polite and most importantly gave me space to browse around. He was quickly available when I had option questions. He was very patient, showed us several options and gave us ideas for what we had in mind. He quoted all the items and showed us an estimate of the total. Added all the financing options which made it very hard not make the final purchase. There was only one item we could not find, a standup desk. We decided to check out one more place before making the final decision. Unfortunately, we found all the items we needed at that last location we visited. A stand up desk was a non-negotiable for us, which Bob's did not offer. The business is clean, restrooms are well kept. They offer refreshments and snacks. I thought that was very nice. The water was very appreciated after walking back and forth. Brian H. is a 5 star customer service representative.

Ok, I'm impressed with this Bobs Location. They definitely have some very good items, and the…read moreprices are a major deal. The GLAM designs on the bedrooms is so eye catching! And the price is very good! I think based off the sign "Discount Furniture " this is more 5. Furniture at those discounts. Also, 5 showroom as well. I've been to some other locations, they were not as nice. Very impressed. Fun Art at great prices as well. I think it's a great one stop shop to decorate your Airbnb. Apartment. Condo. House or even office! I love the options and the prices. They match up. Polite service, not too pushy. I appreciate that'. Located in same mall As BMO bank & medical Pure Spa. Across from Westfield Old Orchard Mall.

I had one of the worst customer service experiences at Steinhafels (Schaumburg/Norridge locations)…read more I purchased two chairs on a Sunday from Schaumburg store and scheduled delivery for the following Wednesday. On Monday, the very next day, I decided to cancel after finding a better option. I made multiple attempts to cancel beforehand -- I called the store, was redirected to customer service, spoke to Bill, who told me he was off today and was told I had to speak to my salesperson, who I couldn't reach as well. Since I couldn't get help over the phone, I drove to the Norridge store in person (closer to me). At that point, I was told it was "too late" because the chairs were already on a delivery truck -- nearly 48 hours before the scheduled delivery. I was also told I would be charged a $100 delivery fee for items I never received. Customer service representative named Nate (no last name given) was completely unhelpful and inflexible, repeating policy without any effort to resolve the situation or acknowledge the circumstances. Was very dismissive and didn't acknowledge the situation at all. After over an hour of frustration -- including calling my bank to initiate a dispute -- the manager in training (forgot his name) in the Norridge store was finally able to cancel the order without the fee. This proves the situation could have been handled properly from the start. After over an hour of frustration -- including calling my financing provider to initiate a dispute -- an assistant manager in the store was able to fully cancel the order without penalty. This review would have been one star, but I'm giving an extra star solely because of that effort, even though they still agreed with the policy itself. The lack of communication, rigid policies, and unwillingness to assist customers is unacceptable. I will not be shopping here again and would strongly caution others before making a purchase.

I bought a couch and loveseat set from here. Our salesman was very pleasant and patient with us as…read morewe explored options. Sale and setting up delivery was very easy to do. Delivery went smoothly and overall our furniture is still holding up, no issues.

Buying a mattress is no easy task. I have bought and returned three mattresses, one from H & B…read more Charbel was patient and competent in helping me to return one from his store and buy a ( hopefully) much better one. It was more expensive than the one that I returned, but let's face it: " a bed is an investment. " Nice store, family owned and are quick to offer discounts.

I placed my order online, and received my recliner in just over two days. The guys were very…read morecourteous, removing my old chair and transporting it to the space I reserved by the alley. The new chair, which looks and feels great, on my tired old back, was set up in seconds. I highly recommend Home and Beyond for its ease in placing orders and its efficiency in delivery and setup.

This was my first ever mattress purchase and my experience was amazing! Amar was extremely helpful…read more He is so knowledgeable and provided great advice for a first time buyer. He went above and beyond to make sure I was happy with my mattress. Definitely suggest going to see him. I took my mom who is 83 to mattress firm. It was warm and friendly from the get go. Our salesperson Wally was kind, calm, and informative....Oh and did I mention patient!!! Wally helped my mom find a bed by gaining understanding from her "descriptions". She found a bed and we opted to upgrade the mechanical base. My mom stayed on the sample bed for 30 minutes, and Wally never rushed her or pushed to get everything done. The experience was pleasant and super easy! And when we left my mom was so impressed by Wally's kind demeanor that, she talked about him all the way home. It's best store for perfect Mattress of your choice. My family got 2 mattresses from same store earlier and they have got excellent matteress with best price. So based on that, I bought my own mattress recently. Now it's kind of our family mattress store. People here are very informative. The staff are very friendly guys and you feel like your own people working for you advising you honestly everything of odds and even of every mattresses there.

We went in there tonight at 6:40 pm. The one woman working would not acknowledge, such as I can be…read morewith you shortly. She had other people, but the refusal to acknowledge was unprofessional.

Lenny 5 Star! Shoe dept. Lennys Excellent service, attention to detail and gentleness eased our…read moreshopping experience, so plesant in the midst of full store and people's high demand requests. He is a gem and the first to ever be patient while we asked for a shoe size. We need more Lenny's in these stores! Thank you Lenny!

I had a very disappointing experience shopping for a formal dress at Macy's on Saturday afternoon…read more I was looking for a wedding guest dress, among others, for a big trip next month. I had already found several size 16 dresses that fit well and that I had set aside at the counter for purchasing. The interaction that concerned me happened when I was trying on one specific dress and asked an associate whether it was available in a size 18. The size 16 of that particular dress clipped and zipped only halfway, so I was simply asking if a larger size was available to try. Instead of focusing on the fit of that specific dress, the associate told me that I personally needed to shop in a size larger than 18, commented on the size of my stomach and directed me to the plus-size section. I understand that associates are trying to help customers find options, but there is a difference between explaining that a specific dress runs small or recommending another size and making assumptions about a customer's body. I had already found size 16 dresses that fit me well so the comment felt dismissive, presumptuous and discouraging rather than helpful. I was also uncomfortable that the associate did not want to return the other size 16 dresses I had selected following that interaction. My concern is that this is a formal/prom dress area where many customers, including teenagers, may already feel vulnerable about their bodies. Associates should focus on garment fit, style preferences, and helping customers feel confident rather than making personal assumptions about what size someone "needs." For the record, I later went to Nordstrom and found a great-fitting size 16 dress. The associate there made me feel confident and helped make the experience enjoyable. I hope Macy's provides guidance to associates on how to discuss sizing in a way that is respectful and focused on the clothing and not an individual's body, so all customers feel welcomed while shopping for important events.