We came to Nashville for a weekend away and wanted to buy hats - a friend recommended hatWRKS and they were 100% correct. Fantastic service, honest feedback and a depth of knowledge not often stumbled upon. We were shopping with another couple and left with 4 hats. Two from the clearance table -- the staff didn't direct you only to the most expensive. It was a pleasure to shop here. Superb selection of not only hats but hat bands, ribbons, pins - etc. They adjusted my hat to fit better - it was a professional and pleasurable experience. read more

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I've lost more hats than I can count so why do I keep buying them? That's not me, that's something my wife constantly says which is why I buy them whilst on business travel. No one there to stop me. This time I was on the hunt for a replacement Panama style hat (lost the last one in Costa Rica) and the short of it was that I found it at hatWRKS and was in and out in about ten minutes. Lots and lots of hats to choose from. The service was fine and the sticker shock was expected - another thing my wife would have an opinion on. read more

hatWRKS - A man and his hat. - Hats Near Me - Nashville, Tennessee

I had a terrible experience today at hatworks. I went into the store to get my head sized for a hat. I was not looking to buy a hat today. But I was going to tip the worker for the measurements. However the lady that I talked to, acted annoued by my question. She made it very clear she was not going to help me at all. She also made rude remarks and then made a comment about me to her coworker. I was going to eventually buy a hat from this store. However after this experience I will not be going back. read more

Great folks. Excellent help. Got the hat she wanted after a few tries. Had a wide selection from low cost to expensive. The best part was the help and knowledge given. read more

Great choice of hats, and of all kinds! ( pork pies to Stetsons!).The Kentucky Derby hats are a sight to behold! The staff were fun & helpful. My son got a fedora; the gladly switched out the hat and & gave a great little lesson on how to properly care for the hat. Definitely going back! read more

Great experience with a knowledgeable sales staff. Huge selection with a lot of sizes.

Austin at HatWRKS helped us to find the perfect lid for a trip!!!! Thanks for such a great experience!

In town for about three days and heard great reviews about this company and wanted to take home a Hatworks hat. Arrived at this location with roughly 10 minutes before closing. Wasn't planning to "shop" ( realized it was close to closing) but wanted an opportunity to get in and see some items to determine if it was worth coming back the next day to truly shop. When I arrived, the door was locked. I called into the store and the employee did open the door. His demeanor was unprofessional and quickly made me choose to head down to Rustlers to spend my money. I get that when it's time to get off and close, employees want to do that( I've worked in retail before) but locking a door 10 minutes early, at the holidays, no doubt is unacceptable. read more

It was great! I've never bought a nice hat from a legit hat shop before. The girl there was extremely knowledgeable and helpful! I walked out with a hat that made look like I k eq what I was doing all along read more

hatWRKS - My new Stetson... - Hats Near Me - Nashville, Tennessee

I love this store!! Greatest collection of hat under one roof. Helpful staff I go there every time I visit Nashville read more

Great selection, awesome accessories. staff is also very helpful and assisted me and some friends with some Stetsons!

Very unprofessional, got a hat as a gift didn't fit tried to exchange but that was a no go. They got my brothers money and now I have a hat I can't wear. Why can't we pick something else!!!!! Sad I say! read more

Gage and Van were amazing with picking awesome Cowboy Hats for me and my wife from there amazing selection at the store! As they were fixing our hats they were really entertaining but also made us feel so welcomed at the store balso made us laugh alot!! 10/10 would recommend to go here if your looking for a fun and cool place to get an amazing cowboy hat!! Dude if you want good laughs and a cool experience while looking for a cool hat, this is the place to go!! read more

My husband took me to Hatworks Nashville so I could have a custom hat made. Gage was great to start, explaining the process and telling us it would be about 4 weeks for the hat. We spent $$$$ on this hat so we knew it would take some time. Gage also said he would send us pictures of the process and keep us updated along the way After 10 weeks my husband and I were getting upset that we haven't heard anything. Called the store and spoke to the manager and she said Gage will get in contact with us, another week goes by and we hear nothing. Finally, they communicate to us that the hat is ready. I do not receive my first message from Gage about my hat until he is dropping it off at the store. He texts, that morning, that he will be at the store this afternoon to drop it off. Then texts again when he's at the store that the hat has been dropped off. At no point he mentioned about an appointment or us to be picking up the hat that day. I kindly text back and let him know we will be picking it up the next day. When we get to the store, they mention how we had an appointment with Gage yesterday, and I said we were not made aware of that. I love the hat, and it seems good quality (but I guess we'll see), but I'm disappointed in the total lack of communication especially since we spent a lot of money for a custom hat. My guess is unless you are a celebrity they really dont care about your business. read more

Welcomed by staff when we walked in. Very knowledgeable young man (I forgot to get his name) explained the different types of hats to me, sizes and that the stacks of hats have the smaller sizes at the bottom. I wanted a felt hat, tried on straw & felt, and ended up with a cute wool hat. The cashier explained each customer's hat to them, how it was made, how to care for it, how to store it, etc. She was very thorough but slow and the line to cash out grew (hence the four stars instead of five). I thought the selection was great - I'm a first time western hat buyer - and they also had embellishments for hats (bands, feathers, etc), belts, other types of hats (caps, sombreros, fascinators). And, there are kids sizes too. I now understand how people can own so many hats! It was fun and if I need another hat, I would definitely come back. EDIT: I did not read the other Yelp reviews before shopping here. Due to the owner's anti-Semitic statements on social media, I will not return to this establishment. read more

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Great selection and variety! If you want a hat that not a cowboy hat they are a great place to visits. They have plenty of cowboy hats but the selection of other types was great. Excellent hat selection, size selection, and even had Stetson hats not available on the website. The staff was kind and seemed knowledgeable. The prices were on par with other places but the value was in being able to try things on. They had a nice discount section so if you can find something you liked in your size it was probably an even better place. We would return. read more

Better places to buy hats and the staff is dismissive, lacks product knowledge and are rude.

Largest selection of hats in all of Nashville. Owner was very helpful with hat selection choices and knowledge.

Great selection. Great customer service. Super friendly owner. Best billboard signs too! We love stopping in when we are in the area. read more

So I walked in here despite all the reviews on Yelp because I noticed all these negative reviews have political views in common and nothing about haberdashery ‍. We walked in and the folks couldn't be nicer. I had looked over some of their stuff online before coming to Nashville so I knew what I was possibly looking for. The gentleman that works there brought me to that section and said "please look around and try on anything you want but we ask that you don't pick up any hats by the crown "and that's it. No pressure sales. Needless to say I walked out with an amazing hat which was exactly what I've been looking for. I'm thinking if you disagree with someone you have that right but you don't have the right to be disagreeable and try to destroy a business with negative reviews. But what do I know? read more

hatWRKS - Greatest hat ever. - Hats Near Me - Nashville, Tennessee

Great selection. Good prices and over the top customer service! Wish I lived closer....

Not only was the quality and selection poor, but we didn't feel safe while we were in this establishment. We're in the middle of a worldwide COVID-19 pandemic and not only was the employee behind the counter not wearing a mask... he was encouraging other patrons to remove theirs to talk to him at the register. HE ALSO MADE IT A POINT TO WALK AROUND THE STORE TO GREET PEOPLE WITHOUT WEARING A MASK SO HE COULD TELL THEM TO NOT PICK UP THE HATS... (YOU KNOW... BECAUSE RULES ARE IMPORTANT) What a hypocrite !!! This is a dangerous place to visit and we will NOT be returning. I do not recommend this place due to complete disregard to others safety, hypocritical attitude, and underwhelming lack of selection. read more

hatWRKS - Employee NOT wearing a mask during height of COVID-19 Pandemic . - Hats Near Me - Nashville, Tennessee

Amazing customer service and great assortment of hats. Highly recommend checking them out

Being new to full brim hats, I was unsure what to get. I worked with about 4 different associates over the course of 3-4 visits and they were all super helpful and pleasurable. Because they have such a huge selection to choose from, I couldn't decide which hat to buy so I ended up purchasing three: Two Stetson Stratoliners and one Mayser Samuel hat. Thanks you very much, hatWRKS, for caring and ensuring your customers are happy. I am a new, customer for life, to your fine business! read more

Rude service. Experienced antisemitism for being a Jew. Felt unsafe inside. Staff were unhelpful. Overpriced. read more

They have an amazing selection of hats, there are so many to choose from. Van helped us and he was very knowledgeable. The hat I got was a great quality hat for a good price! read more

I simply will not buy a hat anywhere else. Good service and excellent selection. My preference is a Silverbelly Stetson Rancher, been wearing these hat for decades at this point. hatWRKS keeps me from having to drive the old F 250 to Texas every year! read more

My boyfriend really wanted to purchase an authentic hat while we were in Nashville. I was born and raised in Montana and Wyoming and did a little research and found this place. The star ratings were not as high as other locations but they appeared to have a better selection of brands and offered custom fitting. We all went with him, five people, and while he was working with a friendly associate a few of us found hats we also liked. At the counter I asked if they had a box that would fit the hat I had selected as we would be flying and I don't want it to get damaged. The younger male at the counter snarked "no, we do not have hat boxes for every hat" then an older woman sitting a back desk looked up from her phone and chimed in "we don't have any extras 'neither". I said okay and that I would not be purchasing the hat then because of the difficulty of traveling with it by plane without a box. I sat down in the couch in the waiting style area of the showroom while the others continued to shop. My boyfriend walked by and asked if I was going to get the hat. I said they didn't have a box for it and I wasn't keen on traveling on the plane without one so I wasn't going to just wait and get one when I went back home (to Wyoming). The younger male at the counter interjected himself into our conversation and loudly called out to my boyfriend that only the hats that are sitting on boxes have boxes and that they can't possibly offer a hat box to every hat in the store. I looked up startled at my boyfriend and said that I was unsure why that associate was wanting to fight about this as I had just opted to get one later. The younger male continued to make commentary and two of the other people we were traveling with put the hats they were going to purchase back and the older woman got up and walked into a back room. When my boyfriend went to check out with the hat he selected, with the help of what appeared to be the only friendly employee in the store, the younger male associate looked over at me and said "we could package both hats in this box since he is buying one with a box". I replied "No thank you - I was rather put off by how you treated me earlier and will purchase one back in Wyoming". His face turned even more unfriendly and he checked my boyfriend out without another word. It was a rather unpleasant experience that cost them over $600 in additional hat sales. I would highly recommend going anywhere else to purchase your hats. read more

I had a flier that showed the closing hours different than they actually were. The flier was outdated. When I arrived the store was closed, but the staff was still inside. They saw me at the door and came to ask if they could help. I explained that I lived out of state and had traveled quite a long way and over a long period of time to get there and would be gone when they reopened. The person who worked there understood my situation and was nice enough to let us in. I was able to find two hats that I really loved. The specific style of hat I was searching for is extremely difficult to find. I was SO thankful that they let me in to shop after hours. They have gained a customer! I go to Nashville about twice a year and will make it a point to shop here when I'm in town. Customer service like this goes a long way! Thank you so much HatWRKS. Highly recommended! read more

hatWRKS - Me, my new perfectly fitting hat & Jason Alexander! Yes, that's George Costanza himself! - Hats Near Me - Nashville, Tennessee

I would give 0 stars if I could just based on a quick phone call with (I assume based off these reviews) the owner. I called asking if they did re-shaping, I had a felt that was bent out of shape and it needed some love. This is NOT the place. I explained it was a thrift find made by a well known brand, the edges had curled and the front brim was crooked. She immediately had an attitude, told me she didn't really care about my explanation and said they needed to see it before she would give me an answer, but "DO NOT come today, we're closing soon". 1. They didn't close for a half hour 2. Who would tell a customer not to come in and turn away business? 3. After this convo I would never walk thru their doors anyways I then read the rest of the Yelp reviews and I'm so happy I steered clear and was able to get shaped elsewhere. Yikes. read more

Great selection, great service, great people! Just a bunch of great people running an even better business! read more

hatWRKS - Hats Near Me - Nashville, Tennessee

Great people awesome atmosphere Overall a excellent place Definitely will be back for more hats read more

I called Gigi the owner of hatWRKS and she was direct and helpful with 0 attitude. when I got there she wasn't there but Michael and Tayler were there so let me tell you that these guys are my favorite guys in the world not just because they are super nice but because they are professional and helpful. I went there to accesorize one of my hats so needed a new bad and fathers but I walked out of the place with 4 new hats and let me tell u that they are no ordinary, needless to say I'm super happy and can't wait for Betty Who, LeAn Rimes. Mary J Blinge, Carly Rae Jaspen, Ariana Grande, Elton John, Bradley Carlile, Queens, Carrie Underwood and Celine Dion concerts to rock my new hats. Just as a cool note they have so many kinds, colors, brands and shapes is something for everyone even Tennessee Titans tackle Taylor Lewan shops in here and Gigi have special hats for him but again with his handsome face and awesome personality anything looks good on him. a New York city guy in the south super content and happy. Gigi, Michael and Tyler thank you so much for ur helping me and to make me the happiest guy in the whole world :) read more

I've been meaning to visit this store for awhile and glad I finally did! The store is giant and has a selection to match. Tons of different styles in multiple colors and sizes plus a great selection of accessories as well. The staff was very friendly and helpful and best of all? The store isn't in the downtown Nashville tourist trap!! I will be returning soon. read more

Loved these folks! Awesome time buying a beautiful Stetson today. Don't waste your time in tourist shops.

I was on a mission to find my perfect Cowgirl Hat and had done some research, hoping to find the perfect store. hatWRKS is definitely the place. It didn't take long before I was approached by the store clerk who not only gave me a crash course on cowboy hats, but also helped me pick out my perfect hat. He was patient, did try to up-sell me, and make my shopping experience seamless. I'm definitely coming back here on my next trip to Nashville. read more

Came here from California. The gentleman that helped us was super informative and made us feel really good about the selection we made. Highly recommend. read more

I've made several purchases through the years on Jeans & boots, Customer forever. Love this Store, So Much to choose

Place was nice and friendly. Wide assortment of hats sizes, styles and material. They people there were very helpful. They are particular about how to handle their merchandise but there is a reason and they are friendly about it. read more

Phenomenal store. Well stocked, excellent selection and excellent customer service. Wear my hat daily for work and need a high quality one that will last for ranching. Will be back in a few months for another one. Rivals stores in Texas. read more