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    Rustler Hat

    4.5 (95 reviews)
    Closed 10:00 am - 7:00 pm
    Updated 2 months ago

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    Reviews With Photos

    Megan B.

    I probably should've left this review two weeks ago when I first bought this hat, but honestly, I'm glad I waited. I've received nonstop compliments every time I wear it. People love the design, the quality, and even the small details; it's truly well made. I waited about a year before finally purchasing one, and it was absolutely worth it. I already can't wait to go back for another. I was originally thinking pink, but now I'm leaning toward brown so I can wear it more often. This hat is 100% worth the price; you truly get what you pay for. I genuinely look for reasons to wear it. That said, what really stood out to me, beyond the hats themselves, was the customer service. Rustler has clearly made a name for themselves, and if you're a "hat person," you know the value of one of their hats. It's definitely a keepsake. But the service was phenomenal. I've honestly never experienced customer service like this before. They don't push you to buy anything; they simply make thoughtful suggestions and emphasize that it's your hat and you should love it. That approach was refreshing and made the experience feel personal and genuine. Shoutout to Lauren for making my hat feel so special and magical. She stepped in when I was completely stuck, helped me narrow things down, and hyped me up when an idea finally clicked. Her energy and eye for detail made the whole experience even better. I'll definitely be coming back to her when I build my next one. I'll be honest...the website can be a little misleading, as there are many more charms and customization options available in person. However, those additions are reasonably priced, and the cost truly reflects the quality of the materials. Overall, it's an investment I would happily make again.

    Our hats
    Jessica N.

    Our hat shaper, Caroline, was absolutely delightful throughout the whole process! We originally went to get a hat made for my boyfriend, but after seeing how she made his I knew I had to get one. For my first hat, I had no idea what to get but Caroline helped through it all! Next time we're in Nashville, I'll be getting that pink hat!!!

    Rustler Custom Cattle Cowboy Hat

    Creating a personalized hat was a memorable experience. The team was very patient, kind and gave guidance without pressure. They would ask me questions that helped me make decisions so that I would be happy with the final product. Lo was my stylist and she was amazing, highly experienced and very good at her job. I wanted a classic cattleman cowboy hat that fit me. Lo made adjustments so that the crown was not too tall, reduced the brim to achieve a good scale for my size and sloped the brim to compliment my face shape. This experience was amazing. Highly recommend

    Lynn G.

    My daughter and I had a fantastic experience at Rustler this weekend. Bryan was our hat designer and she really knew her stuff! She brought out creativity in me that I didn't know I had and I'm in love with my new hat!! Such a fun experience!

    This store is incredible! Arlyn etched the NYC skyline into my black hat. She is a TALENTED ARTIST! The energy and vibes are amazing. It is a MUST GO for a unique beauty hat!!!!! So happy.

    Getting hat made
    Philip W.

    Great customer service! Complimentary beer and really friendly staff. Process was quick and easy

    Jessica K.

    Such a cute spot! Staff was really friendly and store was bustling with people getting hats made - would have loved to get one but couldn't get it home in my small luggage, but picked up a cute shirt instead! Beautiful hand crafted items - the perfect spot for a Nashville experience!

    Brooke M.

    What a great Nashville experience of great service and customized personalized hats! The Southern hospitality and charm exudes here. Very nice and efficient store with friendly vibe and service!

    Thank you Julielle for giving us a great cowgirl hat making journey! It was an amazing experience with you!

    Custome made Rustler Hat.

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    12 days ago

    Wow, my wife bought a custome hat. looks great. The staff was super helpful with how to customeize it for hre.

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    16 days ago

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    9 months ago

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    11 days ago

    Everyone wa so nice and helpful. Gracie is AWESOME, best personality ever ;) Thank yooouuu!!!

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    1 month ago

    Trey was friendly, helpful and gave great suggestions. What a fun experience I would definitely recommend- he deserves a raise!!

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    Stormi L.

    Thanks for sharing Michelle! Come back soon!

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    19 days ago

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    19 days ago

    Carlie Rocks! Walked me through the custom hat process and I walked out with a fantastic hat!

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    2 years ago

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    1 month ago

    Regan and Lo were amazing! love my hat and whole experience so much fun!!!! suchhhhh an experience

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    5 months ago

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    1 year ago

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    Stormi L.

    Thanks for the kind words Karley! We hope to see you again!

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    3 months ago

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    Page 1 of 3

    Ask the Community - Rustler Hat

    Review Highlights - Rustler Hat

    . Trey also made some great suggestions on the hat shape and took the time to make sure the fit was perfect

    Mentioned in 6 reviews

    Read more highlights

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    American Paint Hat

    (5 reviews)

    In Nashville, you see lots of people wearing cowboy hats. Pink ones especially. But how often do…read moreyou see truly unique, custom hats? We came across this company on some Instagram stories, and my wife was exited to make her very own hat. Located inside the L&L Market, we walked past it at first since we were looking for a storefront, but found the booth near the Thai restaurant. Two people were working and both of them were amazingly helpful, friendly, and skilled. You are well-served to have an appointment (which we did) because those take priority over walk-in. Plan on spending at least an hour. You start with picking the hat which will be the base of your creation. They can trim, shape, burn, etc the hat to match your wishes. You can add stitching, wraps, jewels, have them hand-carved burned designs, and more. There's so many options! These artists are endlessly patient and offer great suggestions. One of our design choices (an intricate burned design) needed more time, so we came back another day to pick it up when finished. The work was great. You'll spend a decent chunk here ($200-400 range depending on what you do), but for a custom piece of art that doesn't seem awful. If you're reading this review you're probably already interested, so just let me reassure you that it'll be a good experience!

    I saw this company on instagram and had to make an appointment. I came to American Paint all the…read moreway from Los Angeles, Ca to create a hat for my dear friend.... Was super excited to see the creation. Met Eddie, he was the person who helped me design the most beautiful hat ever. He was extremely helpful super sweet, patient and helpful. He gave me so many ideas and choices and options, he is the go to. At the end the hat was absolutely stunning, will be sharing a pix of it in daylight since lighting at the shop is not too good, you wouldn't be able to appreciate the art. He packed it for me since I was traveling with it. I highly, highly recommend this business. Thank you Eddie for the gorgeous hat you created.

    Nashville Gifts - Very popular.

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    PROS: very nice gift shop with more than just clothing, it has nic naks too. All with good prices…read moreand staff members who are friendly CONS: it's hard to walk around in there cause the isles are skinny since they're close together making it tough when a crowd of people are in there OVERALL: as long as you don't mind crowds this place is one of the best to buy your souvenirs from

    Nashville has not been inundated with Walgreens, CVS, ABC Stores, and chain stores. When it comes…read moreto buying your souvenir, both Nashville Gifts and Legends Gift Shop are the go-to places for your Nashville souvenir. Tucked between the Broadway Honky-tonks, Nashville Gifts may not be honky-tonking the greatest price, however, their selection is impressive. For example, their t-shirts were over $20 and Nashville caps cost around $30. But to be honest, I saw that the only Downtown Walgreens charged similar prices for Nashville caps. As far as selection, I am a fan. They provide a grand array of gifts from t-shirts to place mats. As for me, I am a magnet collector, and purchased a Nashville magnet to add to my refrigerator collection. In hindsight I would've purchased a Nashville book mark. Just like a popular honky-tonk, Nashville Gifts was extraordinarily busy in similar style to Legends Gifts across the street. I am not a fan of crowds. On our last full day in Nashville when my Dad and Brother returned to pick up more souvenirs, I waited outside on Broadway taking in the horse drawn carriages with the AT&T Tower towering above the historic streetscape. Due to solid management, the long lines moved fast with good customer service that included the clerk wrapping up my magnet. That magnet with my pictures and yelps are my reminders of visiting Music City USA.

    Rustler Hat - hats - Updated May 2026

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