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    Haus of Opulence

    5.0 (4 reviews)
    Open 9:00 am - 7:00 pm
    Updated 3 months ago

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    Services - Haus of Opulence

    Acne treatment

    Anti-aging

    Pore cleansing

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    8 years ago

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    Tranquil & Serene Moments

    Tranquil & Serene Moments

    3.5
    (20 reviews)
    2.4 mi
    $$

    ZERO STARS: A couple…read moreof hours before my appointment I got a text from Trina which I've quoted below. "Good afternoon. I apologize for any inconvience. We need to reschedule your appt. Due to the power outages in the building yesterday the property management company are doing some emergency electrical work. What other evening this week is good for you." I immediately replied asking if I could come in tomorrow, but didn't get a response. So I called and left a voice message a few hours later. Still no response, and mind you this was still early on in the day. I eventually wound up sending her the text which I quoted below. "Hi, Since I haven't gotten a response from you these past 2 days in regards to rescheduling my appointment. After texting you, leaving voice messages and commenting on your Instagram account. I would like to be refunded my deposit. Thanks!" That got her to respond. - This deposit was labeled as an early access fee when I booked my appointment. Which I thought was strange. She claims she wasn't aware of it and had no evidence of it in her system.(even stranger) So I had to send her a screenshot of what I was talking about. She refunded me but what's annoying is that. When responding to me she simply responded saying what deposit. She didn't address the fact that I've made several attempts to reschedule my appointment and never got a response from her. Nor did she ask me about rescheduling. BEYOND UNPROFESSIONAL AND RUDE. And given the way she handled things I don't believe that there is really an issue at the building. She probably just didn't want to come in for my appointment!( And even if it were true. Why would you text me a couple of hours before my appointment. Instead of the day before when you firt knew of this issue.) I try to not let a few bad reviews detear me away from trying out an establishment. So when I saw them on the booking site and Google maps. I still decided to go ahead and book. Now here I am disappointed. NEVER AGAIN! I wouldn't come here if the appointment were going to be free! And I will be letting EVERYONE I know who's interested in the type of services she provides about my HORRIBLE experience! PS, SHE DELETED MY APPOINTMENT OFF OF THE BOOKING SITE SO I CAN'T LEAVE A REVIEW ON THERE!

    I bought a groupon for a Swedish massage at the University City location. I left a message for…read moreTrina and received a prompt phonecall back, and we were able to schedule something the next week. I got a reminder text three days before the appointment, which was appreciated. Trina was so sweet, personable and friendly. She did an excellent job with the massage; immediately figured out if I was uncomfortable with a certain pressure or movement and asked how she could change it. I got a great scalp massage and the knot in my shoulder straightened out. I really liked how there was no push to sell me a package or membership at the end (which happens too often at spas), Trina just gave me her business card, told me about the specials, and invited me back. The location isn't fancy-it's homespun and very clean and inviting, with plenty of candles and soothing music. I didn't go home feeling any less pampered than I would have somewhere upscale- in fact, I got a better massage than I have at those places. I'll definitely be back.

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    Teeth whitening offered here at Tranquil and Serene Moments

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    Teeth whitening offered here at Tranquil and Serene Moments

    Haus of Opulence - skincare - Updated July 2026

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