This company is unreliable. Never respond to the phone calls . We tried to book with them 2 times, the first time they didn't show up and we had to stay home waiting for them. They didn't even communicate their cancellation. The second time , the appointment was at 11:30 am and they didn't show up, I tried to call them a few times and after several time they said they don't know when they get to me. I do not recommend this company at all read more

My dog look terrible. They shaved the top of her and left the bottom long. It's like those Chinese monks you see in movies with the top of their head shaved. The "stylist" did not follow instructions, to say the least. Never again. read more

Haute Pets Mobile Grooming Salon - Awful hack job - Pet Groomers Near Me - Houston, Texas

Candace was great with our maltipoo today! I had filled out an online form to request an appointment and missed their call, but called back and left a message. They had a cancellation and were able to get us in within the week! Service was on time and took about an hour. She did a great job on his grooming service and cleaned up his undercarriage area well and trimmed his nails and feet up great. We didn't really need a haircut for him so we opted for just the standard package that included some trimming around his face feet and tail. Thank you for taking care of our pup! Prices are reasonable as well. read more

Haute Pets Mobile Grooming Salon - Pet Groomers Near Me - Houston, Texas

This company has been grooming my 3 Persians for at least 8 yrs. Never again! My elderly cat was quite matted underneath and I told this groomer, just do the best you can..she's not grooming herself and she's going blind. She got some fur off, then refused to finish because, gasp, she saw a flea! So cat 1 was a fail! She takes the male to just bathe and dry, he wasn't matted..ten mins later she's bringing him back because he hissed at her! Omg..a cat hissed? Can you imagine? She never got to the third cat, never even asked about her. We sent her on her way with no payment. Now..they are trying to charge me for services not rendered, and some trip fee. This is all bad enough, but their customer service manager is now sending a rude and insulting email! The owner of this company, Jennifer Ridgeway, should do some serious sit-down customer service training ! read more

Never again. Was quoted $75 for a short haired under 12 pounds chihuahua. I even paid extra $5 for a blueberry facial. I'll be honest I was called into work yesterday 12/21/21 in a hurry and didn't notice all the incomplete services that I was told would be included with the $75. I can say my old man dog was damp had no kind of smell good. The young lady stated he didn't like the dryer. Matters none I paid for that service. Also stated she clipped the nails she was able to clip. Not sure what that meant bc he is not aggressive at all with women. Again I paid for that. Ears and paws were not trimmed. I attached photos to show the incomplete work that I paid for in full also provided a tip. I was literally SCAMMED by this company and will be reaching out to the BBB as well. read more

Haute Pets Mobile Grooming Salon - Nails not cut as paid for - Pet Groomers Near Me - Houston, Texas

It's 0 stars for me! JENNIFER THE MANAGER IS A RUDE RACIST WOMAN! CALLS AFRICAN AMERICANS SCAMMERS due to HER mishaps! Jennifer calls me to try and squeeze my dogs In For grooming when I inquired with them a month ago. But I still take her up on her offer being nice. I get service from a great groomer, Kenya. Kenya was amazing. At the end of my visit Kenya said there wasn't a card on file... WHOS FAULT IS THAT?! I DO NOT WORK FOR HAUTE PETS MOBILE GROOMING! So Kenya decided to key in my card information for payment. I instantly get noticed from my NAVY FEDERAL CREDIT UNION that the money was debited from my account. Kenya leaves, ten minutes later I get a call from JENNIFER THE OWNER, the lady who booked me, who didn't mention any card needed on file. She tells me that the payment didn't go through it's IMPOSSIBLE is what she said. So I send this woman my personal bank statement and show her it's been taken out, now how can we work this out. She proceeds to tell me that I scammed her. The dig at my character is a MAJOR issue! Being that one I didn't call this woman for her services, she called me. ITS ON YOU JENNIFER- THE MANAGER, TO GET MY CAR INFO AND PUT IT ON FILE! If that's your protocol YOU fell through sister, not me I don't work for you! Then I was more than willing to try and help get to a resolution but after her calling me a scammer she hangs up in my face. Her employee even tells her she seen the money deducted from my account (photos attached) YOU SHOULD DO BETTER RUNNING YOUR BUSINESS, I spend plenty of money on services and never had an issue. You being this nasty and rude like you had top tier service and your van gave creepy predator vibes in the first place you never have to worry about coming to my house again. read more

Haute Pets Mobile Grooming Salon - This is Kenya having a conversation with JENNIFER THE MANAGER about my payment. - Pet Groomers Near Me - Houston, Texas

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I have a 12 year-old chow mix that is timid in general and especially horrified of the grooming experience. Over the decade I've had her, we've tried multiple different grooming services, and I am confident in saying that Haute Pets is the best fit for us. She's in-and-out in under an hour and a half and she hops on the truck along the route of our normal morning walk. So the stress of getting in the car, driving to an unfamiliar location, standing in a loud lobby where other stressed dogs are causing a ruckus, and being shuffled from cage to work stations over the course of 4 hours is completely negated. On top of the positive experience, the results have been fantastic. Being a mutt, there's not a standard cut to point to for guidance, so I always have to have a conversation about the specific look we're trying to achieve. Both Candace and Randi have been ON POINT as far as taking direction, understanding, and then delivering best-case results. This may sound like a basic achievement, but believe me when I tell you about how many horrible haircuts Ruby has had to go through with groomers that either weren't skilled enough or simply didn't care. Bottom line, I'll continue using Haute Pets and I am under the impression that the stellar experience is worth the price. read more

Haute Pets Mobile Grooming Salon - One happy customer! - Pet Groomers Near Me - Houston, Texas

NEVER USE THESE GROOMERS! DO NOT PUT YOUR PETS AT RISK! I had my Australian Shepherd groomed yesterday by Marquette of Haute Pets and he left my dog with a two inch bleeding, open wound behind her ear... and he did not even tell me about this injury! It wasn't until the next day when I noticed blood matted behind her left ear that I realized what had happened and rushed her to the animal hospital. My poor dog had be put under anesthesia to have her wound sutured up... along with the pain and suffering she had to endure, and the extra cost of the vet bills this is completely unacceptable! Save your money and more importantly the health of your animals and never use this company. They are completely unethical and should no longer be allowed to operate! read more

Haute Pets Mobile Grooming Salon - Pet Groomers Near Me - Houston, Texas

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They are wonderful. I've used them for years. I love it that THEY COME TO YOU! My very spoiled dog is whisked away, bathed, groom and back inside in about an hour. read more

I have used Haute Pets in the past with good results. Prior to this most recent encounter, our last appointment was in July of 2022. Unfortunately, our experience in January of 2023 was markedly different and very disappointing. The groomer arrived an hour late and offered no apology or explanation. My 8yr old rescue dog has been described by prior Haute groomers as a "sweetheart," and she enjoys the attention. The groomer agreed that she was easy to groom and handle. Once I had paid the groomer and she had left, I could see my dog's trim looked more like a buzz saw had been used all the way around her neck ! Her black hair had been shaved in wide strips down to the very white of her skin. I immediately took photos to send to the business, but it was a Saturday so I waited until Monday morning to call with my concerns. I called twice and had emailed photos of my dog after the grooming. When the owner answered and had found the photos, she immediately saw the results of the grooming. From that point on, her conversation became rude and defensive. Her entire focus was on which package I had ordered ; my response was that whether it was the top package or the bottom, the hair should not have been "buzz sawed." The discussion continued until she said she would contact the groomer and call me back. That was 15 days ago. Not a word since. This is just my experience, but I will not be using their services again. read more

I used to constantly refer Haute Pets to people. Recently, their services have declined majorly. They reschedule all the time, they claim they have a cat groomer but do not (she is terrified of cats), and the owner is rude. It's no wonder that they have such a high turnover rate. I never leave negative posts but this time I want to make sure no one else makes the mistakes we did. read more

Terrible service and atrocious grooming. The groomer made my handsome schnauzer look like a rat terrier. She cut off his eyebrows, chipped his beard and cut his undercoat and all was uneven!!!! The owner, Jennifer, was extremely unprofessional, rude and said she'd refund our money but never did. When I asked her to come and please fix the botched grooming, she told me she's never groomed a dog in her life. I'd suggest any other groomer so your dog doesn't come out of the grooming truck looking hideous. read more

Unfortunately their website pricing is incorrect and they will not honor the website pricing. All they say is 'well I don't know what the website says. Most people just call in and we give them a price.' read more

Dont ever use this grooming service!! Its awful and the customer service is even worse. I was so disappointed and heartbroken at how awful my dog looked. I cant believe these people actually call themselves professional groomers. First time Ive used them and believe me the LAST!!! SAVE YOURSELF ALOT OF FRUSTRATION AND DONT USE THIS GROOMING SERVICE read more

Haute Pets Mobile Grooming Salon - Pet Groomers Near Me - Houston, Texas

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Do not ever trust this place with your money, I witnessed my father make a cash payment to the groomer, who was grooming my parents dog. The groomer then turned around and pocketed the money! Charged the credit card and when they were called and questioned about it, they said nothing could be done. It's a shame that people will steal from hard working people. I will never recommend these thieves to anyone. read more

The lady did the exact opposite of what I requested. This is the 3rd year I've used them but probably not again. I specifically said no lions cut more than 5 times. What does she do? Gives him a lions cut. Not a trim. Then I call the office and I get told I told the lady I didn't know what I wanted. No lions cut means no lions cut. Not sure where the miscommunication is there. Terrible service. . If you don't know, ask. You're in my front yard. Cut a portion of his tummy and ask the customer if that's ok. Because I would've said hell no. Incompetent grooming service read more

I had an 8am appointment. The company called the morning before to confirm 8:00am and also sent an auto text. After several calls the groomer finally showed up at 10am, drove the van in and out of the ditch in front of my house and knocked on the door with no apology or explanation for why she was 2 hours late. I got the impression she was either drunk, or still under the influence from the night before. A complete overhaul of the company seems to be in order. Will not use again. read more

I have been using Haute Pets for about a year now and scheduling appointments have always been a hit or miss. Today we had an appointment that we have had booked for over two weeks, and 30 minutes prior to our appointment time we received a call that they would not be able to make it due to vehicle issues. They said that they had an appointment available tomorrow at 8 am. Unfortunately my fiancé and I work 8-5 so we could not do that. Jennifer then told me that the only available appointment they have is 3 weeks away. I understand that vehicle complications happen, but they should have a back up plan for customers who have existing appointments. They did not seem to care to try to accommodate us. We will not be using this service again. Very disappointing. read more

They get 0 stars from me. I had an appointment at 10 a.m. I got a phone call the morning of my appointment saying that they had an emergency appointment to do so mine would be moved back to 10:30. I specifically told them the day before that I had to be at my cancer treatments by 11:30. So, I questioned if she would be done by 11:30 and she said yes. 10:40 rolls around and still not here so I called and I heard every excuse under the sun. They basically wasted my time which was very little that I had. I told them that I was on a short schedule and everything was timed. I even tried to get them to put me on an "emergency schedule" so I could get my dog groomed before 11 Friday morning and they wouldn't do it. I wouldn't recommend them to anyone. read more

I tried book an appointment. But every week they always something is wrong and have to reschedule like 2 times. Let me just do y'all a favor, go to Cradled pups. read more

I really don't like writing negative reviews but my past experience was just unacceptable. Terry grooms my dog and she has been great so this is nothing against her. The communication and customer service is just.... bad! I called to schedule a grooming appointment for my dog on Friday (3/29) with terry. I wish I remembered who I spoke with over the phone. She told me that terry would not be available until Thursday (4/4). Fine with me, I made the appointment for 1:30. They confirmed my cc information to secure my appointment. 3 minutes after making my appointment, I get a call back and was told, they had not made the appointment for the following week, and that I ( the customer) NEEDED to call back Monday to check to see if terry was working when the schedule was made. First of all, why would she schedule an appointment, secondly, why would it be my responsibility to have to call back when apparently the schedule wasn't made according to this lady. This was very unprofessional and after thinking about it, I decided this is not a place where I want to do business with. So I called back today, because I wanted to cancel this appointment although apparently it was never made (even though my credit card information was taken down) the lady I spoke with today said there was no appointment made, and they did not even see anything regarding this appointment on their system. And that was the last straw. Unprofessional and unorganized. Their prices are not cheap either and I do not mind paying for good service, but I will no longer ever use this service or recommend them. And below is the call record to show when I called to schedule, and was called back by them (as explained before) with all the negative reviews about customer service, you would think management would try to do something to improve but obviously they just don't care. read more

Haute Pets Mobile Grooming Salon - Pet Groomers Near Me - Houston, Texas

Was super excited to try them after a referral, but after 2 weeks of calling, I haven't received a return call. So I'd rather use somewhere that at least returns phone calls. read more

This company is a total scam when I called to make the appointment they asked me to give a credit card on file I said why and they said that it's like a security for them the lady over the phone told me the grooming is going to be $75 including a haircut after the lady was done with the grooming shetold me that the haircut was not included I need $20 extra and she asked me for gratuity as well Just a big scam!!!!! read more

I've been searching for a place to take my dog for grooming in Houston and it seems every place I try, my pup comes out frantic and anxious when they are done. I don't like that you just drop your dog off and have no idea what actually goes on while they are being groomed. I was hoping a mobile groomer would solve this problem and maybe I could watch while they worked. That wasn't the case, and so I ended up spending twice as much as regular grooming for the "convenience" (I guess) of them coming to my house. This place in particular claims to be like a spa for your dog and use fancy organic shampoos and such. Looking in the van I didn't see anything fancy and the groomer didn't make mention of any of the products they were supposedly going to use. He was friendly enough, but didn't make me feel any less anxious about handing my pup over for him to work behind closed doors while I was sitting a few yards away inside my house. My dog looked fine - nothing special, no cute extra touch like a bow or bandana that lots of groomers add. I wouldn't use them again, mainly because of the price and because they didn't offer anything different than any other grooming service. read more

Everything sounds so nice in the phone and look so beautiful in the website. But when it's come to time and communication they horrible. I schedule appointment for 3pm it's already 3:35 PM no one contact me no one answer the phone in the office or the groomer. I take special window for this time to groom my dog and they are no-show no explanation nothing. read more

I have been using this service for many years and have been satisfied until today. Tiffany groomed my 12 year old dog, and I could hear him crying in the van from inside my house. I figured it was the nail clipping and expected it to end soon. He always cries for that. When it did not, I went out there to see what was going on. My dog was in SERIOUS distress, to the point that he involuntarily pooped all over the place. He was frantically trying to get out of the groomers arms and still crying hysterically. I took him from her and let him down inside my house. He proceeded to run around my entire house, crying and crying. I was sure he was injured in some way. I called my vet to see if I could bring him in, but being a Saturday, they did not have a doctor on site. He continued to run around crying for a very long time and I called the emergency vet, ready to bring him in. As soon as I hung up the phone, he got still and stopped crying. The poor thing had cried for over 10 minutes. I comforted him and he seems like he is ok right now. I am going to watch him closely today to make sure there is not an injury. After the groomer left, I got a call from someone else to take payment and discuss what happened. I told her that in my dog's 12 years of being groomed, this had never happened. She tried to tell me that because it had been so long since he was groomed and because he is 12, he behaved that way. As if it was my fault because I had not scheduled an appointment in a while, and his fault that he experienced such trauma. It had not been a very long time since being groomed - it had been a while since THEY groomed him. I sometimes groom him myself between groomings to save money. The person on the phone argued with me and interrupted me over and over. I finally said I would not be paying for the service, and if my dog did end up injured from this grooming that I'd be sending them the bill. I added that if they charged my card on file, I would dispute. I then hung up. This is the same person who set up my appointment to begin with and even in that phone conversation, she was argumentative with me about my schedule and was rude and accusatory when she asked me why it had been so long since I had booked an appointment. This experience was horrific and I'll be lucky if my dog will ever tolerate being groomed by me or anyone else ever again after the trauma he experienced. read more

Best hair cut my fur baby ever had! He looks super cute! Especially her face, looks exactly like the picture I showed the groomer. Priscilla did a wonderful job. Definitely coming back for her again!! read more

Haute Pets Mobile Grooming Salon - Pet Groomers Near Me - Houston, Texas

I really enjoyed my first experience with Haute Pets Mobile grooming. Andrew came out to the house and my dog who will rarely leave my side to go with a stranger went right with him. She came back very clean, smelling and looking great. The deshedding treatment worked wonders on my German Shepherd. I will definitely use Andrew again. My one complaint is that it is a little hard to schedule an appointment. You have to wait for them to call you after you request an appointment which is a little inconvenient. Otherwise great service! read more

I would give them Zero stars if I could! The most unprofessional people! I have an appointment today at 10:30am for my dog Roxie for an all over service and at 9:30am an hour before my appointment I receive a missed call and no voicemail. Then I receive an email and a text message at 10am stating my appointment is tomorrow at 4pm with Cameron. 1st of all I never agreed to change my appointment. I call 3 times and no one ever picks up! I finally receive a call back from Samantha saying that the lady Terri is out with the "flu". And there was no one else to cover! Well you should've told me that earlier not an hour before I'm scheduled to have my dog groomed! I will never ever use there service again! read more

I have used haute pets for over 2 years now for my 13 year old blue heeler. Going to a traditional groomer and being put in a crate stresses her out especially in her old age. We have used a few different groomers within the company and have never had a problem. Today we had Cameron for the bath and de-shedding treatment as well as nail clipping. He did a great job and my dog looks great! He arrived on time, finished the appt in an hour, was friendly and professional. My dog came back inside happy and seemed like she liked her time with him. We will definitely book Cameron for our next appointment. read more

My mobile dog grooming was a wonderful experience. Not only did my Shih tzu seem very comfortable and happy with the experience, but she had the best grooming she has ever had in all of her 6 years of life. Jennifer was the groomer I had and she did the most amazing job I have ever seen. They are a very professional company! read more

Haute Pets Mobile Grooming Salon - Best doo of her life! - Pet Groomers Near Me - Houston, Texas

Will is amazing. He does a fantastic job with my fur baby, Waffles. It is wonderful to have a great mobile groomer who comes right to your door and keeps my pup stress free, happy and looking great. read more

Haute Pets Mobile Grooming Salon - Waffles !!!! - Pet Groomers Near Me - Houston, Texas

I just want to say Miss Jennifer and Haute Pets keeps my fur baby Toni always looking good! Jennifer has a great approach when it comes to skiddish dogs like Toni.. she really knows how to put her at ease and I love that Toni gets to pick a present from the Toy Box after her grooming.. and I know Toni loves her presents because she's always playing with them! thank you Haute Pets for making my baby always looking cute;) read more

Haute Pets Mobile Grooming Salon - I just want to say Miss Jennifer and Haute Pets keeps my fur baby Toni always looking good! - Pet Groomers Near Me - Houston, Texas

Thank you Dyllan for taking excellent care of my furry son! He looks beautiful thanks to your meticulous attention to detail.

Well I have to take back my prior review. My initial experience was fantastic, I requested the same groomer and the day before they canceled and had no one to offer. So things happen I rescheduled got a fantastic person and used her and set a recurring schedule. They no showed last week then texted to confirm an appointment this week then called last minute to say my preferred groomer was not available. Apparently she has left, but no contact was made with me, and the office staff argued with me that they had reached me! I can understand why they lose good groomers. This is an unreliable service that obviously doesn't understand how pet owners feel about pets. read more

Jennifer does such a great job with our Yorkie JoJo. He is transferred from a little mountain man (scruffy) to a clean cut smooth operator. read more

Haute Pets Mobile Grooming Salon - JoJo was a man who thought he was a pumpkin. - Pet Groomers Near Me - Houston, Texas

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We love Haute Pets Mobile Grooming Salon! I work and trying to pick up pets after work on time is stressful! I switched to Haute Pets and life is so much better for me and my kids, 2 standard poodles and a lab mix pup. Hats off to Candace who does an excellent job with beautiful perfect hairdos for the poodles, and all clean head to toe. The dogs love her and we appreciate her coming on a regularly scheduled visits. Thank u Candace read more

TL;DR - My advice: Find a different groomer. I'd like to share some of my experience, so you know what to expect when using Haute Pets Mobile Grooming Salon. Expect the reviews they allow on their website to be heavily filtered (to avoid ones like this). Expect to wait a few days before getting a call back about your appointment, and then expect to not be able to schedule that appointment in the next few days. Expect not to receive any form of written confirmation - no email to back up your claim that they didn't provide the service you intended to purchase. Expect to have your credit card information taken well before your appointment, with no assurance that your appointment will actually take place, no way to ensure that you're not charged prior to the appointment and no receipt. Expect a check-in call the day before, but none on the day of your appointment. (???) Expect to have a designated time when the groomer is supposed to show up, but no way to contact them directly. Expect to not have any way to contact the company when they're late for your appointment. When you call the company number, the automated response tells you that they'll get back to you within one business day - a promise of little value if you're calling to try to figure out where your groomer is once they're already late. The lack of useful communication here was upsetting. The day before check-in call seems to be for the purpose of making sure the customer is in the right place, while a normal day-of check in call serves the purpose of keeping the customer informed of any changes in the groomer's schedule. By only doing the day before check-in call, Haute Pets Mobile Grooming Salon makes its priorities clear - do business in the easiest way possible, with as little accountability as they can manage. No idea how well they groom a dog, they never even showed up. read more

We have been very, very long-term customers, but the service has drastically diminished during 2021. For years and years we had them visit once a month. Now they have skipped a month and then tried to visit two weeks in a row. I spoke with a woman who stated she was the owner and she was unwilling or unable to help. It seems that they have lost some of their employees and are unable to properly service their long-time customers. It is sad that our years of business mean so little. read more

Haute Pets is a life-saver! We adopted a dog earlier this year (an 8 lb. Chihuahua/Lhasa mix) who is very nervous at traditional groomers. I was worried we'd never be able to have her professionally groomed! I saw the bright pink Haute Pets Mobile Grooming van driving through my neighborhood one day and decided to give it a try. I'm so glad I did!! They matched my pup with a groomer who has experience with nervous dogs, and the results have been fantastic every time (thank you Candace!!). Mobile grooming is about double the price of traditional grooming, but there is added convenience (they drive up, you hand them your pup, you go about your day, and, about an hour later...your pup is pretty again!). And it makes it possible for dogs like mine who can't go to traditional groomers to still have a professional wash and trim. For us, the extra cost is definitely worth it. read more