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    Havenova Home Care Solutions

    5.0 (1 review)
    Open Open 24 hours

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    8 months ago

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    Apria Healthcare

    Apria Healthcare

    1.1
    (153 reviews)

    Kudos was awesome. Send him back anytime. He was knowledgeable and teally helpful. APRIA IS GREAT!read more

    cpap machine & supplies* would give a zero star rating if we…read morecould. have asked them since october to stop sending supplies. multiple calls to stop sending it and even through a recorded line on a 3 way call with our insurance company and still sends the supplies. currently have a claim with our insurance company because of apria charging us the wrong amount since the beginning. their billing department is absolutely disorganized and every time you ask the questions they don't even know how to answer because honestly im sure they are confused themselves. it has now gotten to the point that ive have submitted 2 request to have the machine returned along with the supplies theyve sent. the message it gives you after you submit the request is that someone will call you to set up a time to return to a local branch. no calls no nothing. my husband called them to see whats going on and waited almost 2 hours then when it sounded like someone answered the line it hung up. seriously the most unorganized and unprofessional company i have dealt with. and their billing statements on the account for what you have paid does not reflect what is actually charged to our bank. we're not sure what to do anymore except to just take it to our local branch without a scheduled meeting because honestly what else is there to do? so frustrating!! (reviw written on my account because my husband doesn't have one)

    Firstlight Homecare of West Suburban Boston

    Firstlight Homecare of West Suburban Boston

    4.8
    (10 reviews)

    I cannot say enough wonderful things about this home care agency. From the very first interactions,…read morethe Firstlight team demonstrated compassion, professionalism, and dedication to providing the highest level of care. Every caregiver who supported my mother (who can be difficult at times) treated her with dignity, patience, and kindness, creating an atmosphere of trust and comfort that immediately put our entire family at ease. The staff went above and beyond to ensure all needs were met. Communication with Firstlight was always clear, reliable, and reassuring. I have to give a special shout out to Elise, who I primarily communicated with from Firstlight. She was always responsive, flexible, and proactive, which made an incredibly stressful time feel manageable. Her weekly updates helped my family work with the team to be proactive for next visits. That was greatly appreciated. Firstlight takes the time to understand individual preferences, routines, and personalities. Their attention to detail and compassion gave us peace of mind knowing our mom was in the best possible hands. If you are looking for a home care agency that delivers service with integrity and professionalism, I wholeheartedly recommend them.

    The ladies are sweet enough, the owners were a bit demanding on criteria. . First light didn't…read morereally listen to my needs, so on some days it was a hit or miss. If you are someone seeking long-term care top dollar pricing, this may be a good fit. What I did like about them is that every single person showed up on time. Some aids had their own special talents. One was a champion towel folder, and then Jenny was intimidated By the way those towers were folded and opted to keep them in a plastic bag, and then demanded that I folded my own towels. Jenny scented in Jimmy Choo perfume at $150 a bottle, but still needs training in customer service, listening skills and most importantly mindfulness. Had this awful habit of picking something up and putting it down and then forgetting where it was and spent 30 minutes of my time, looking for something things that she put down because she wasn't paying attention. Then out of frustration questioned me on why I needed this item. I found her to be wasteful. Some of the other ladies were respectful and delightful. I just can't think of their names at this moment. And then of course my favorite. KIARA! OMG, what a GEM! Always willing to do whatever I asked. Genuinely happy to come back. We formed a real kinship. She is a registered nurse and I believe The higher education made the difference in this scenario. Through her training to become a nurse she taught me a little tips and tricks that I can use for myself, things that I will treasure forever. FIRSTLIGHT, gives the impression that they'd like to be better than the competitors, and I do believe that they are and that their effort to unite the caregivers with an online training is wise. I would only suggest that they throw in a couple of new classes every now and again , so nothing else slips through the cracks. I have to add Kiara is a true asset to your company, & I hope you value her as much as I did.

    Visiting Angels

    Visiting Angels

    3.2
    (5 reviews)

    I have had other agencies and or people come and care for my mother who is very fragile and has a…read morelot of health issues, and the only people that I felt was qualified, empathetic, knowledgeable, dependable, and who showed real interest in my mother and her wellbeing was Visiting Angels. This is not to say that other agencies do not have good people working for them, but in my own experience, I have to rate Visiting Angels very highly and I have been extremely happy with the people that they have sent to help my mother and I will continue to use them as I am putting my mothers life in other peoples hands and this is not something I take lightly or do I want to take a risk with my mother and her care as accidents can happen even with the best of people, so I want to make sure I put my mother in the best possible situation for success and I feel I am doing that with Visiting Angels.

    I'm very proud to write this review, I'm also not the normal age for this service but some times…read moresomething happens where your stuck . IMO life does not prepare you for this kind of service. The first aid I had was my favorite. Wow what a worker! A couple were willing to do what ever I asked, but willing to be on their phone otherwise . One was awful and I had to suck it up. For the most part they are hard working and great companions. Some are hard to understand . ( NONE FROM HATI) Because my services don't conform with their outline, we parted ways. If you are a millionaire +, and can offer a full month at a time this is the best service I've found thus far. What I did enjoy is they respected me, respected my belongings. What I didn't like is language barrier issues, simple tasks turn in to multi hour conundrums. And the constant need to tell their schooling and training. The desire to do things only one way. My house, my rules.

    Havenova Home Care Solutions - homehealthcare - Updated August 2026

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