Great service and the driver helped me with my walker. On time and very nice. He was a good driver…read moreas well.

I called for a pickup at 8 PM. Luna said they would be there in about 30 min but didn't show up at…read more9 PM. When I called Luna again they said there was a problem with the vehicle but it would arrive soon. Still no taxi at 11 PM and now they're not even answering the phone. The next day was Labor Day so all other taxi companies were closed. Luna literally left me out in the cold (outside temperature 45 degrees and dropping, no jacket). Finally at about 1:30 AM a Good Samaritan saw me shivering on the street and took me home. My good deed for today is to keep someone away from this company. EDIT: Rating s/b 0 stars

I've used Lowell Cab twice and attempted a third time...for transport to/from Logan airport. If my…read moreflight times and bags didn't make the train unavailable or difficult, I wouldn't have called originally. After tonight, I question the legitimacy of their business. First time, December 2014: The experience was decent. Calling to reserve was easy and the driver showed up right on time and even though the minivan smelled of stale food and slight cigarette smoke, $85 for getting to the airport when I couldn't take the train wasn't bad. (3.5 stars - average service) Second time, March 12, 2015: Reserved the cab two days ahead for a 5am pick-up to the airport. Driver was on-time and all was good...until we got near Boston and she started making wrong turns because she "has only driven to the airport like twice" and "she gets anxious when she doesn't know the route." I identify with anxiety and not being familiar with a location. Don't take the job if you don't know the route. The trip should have taken 45 minutes and took 30 minutes extra. Silver lining(?), I got an unanticipated trip around parts of North End and Mass General. Nice girl; didn't deserve a tip. (2.5 stars - below average service) Third time, March 23, 2015: I reserved the cab morning of with the expectation that as long as I didn't get the girl driver, it'd be okay. I was to meet them at the Logan Hilton since they aren't allowed at the airport as a non-medallion....why can't you just pick me up in passenger area? I complied because I don't know many cab services and didn't want to pay $124+ for a "private car". Well, that ended up happening because although we agreed that since my flight got in at 7:30pm and they would pick me up at 8:15pm at the Hilton, the cab never showed. I called four times between 8:20 and 8:40pm. My saving grace this night was the Hilton concierge who helped me get a private car service a bit after 9pm. (0 stars - wtf) A guy from Lowell Cab returned my call at 10pm leaving a message that he doesn't know what happened but his guy was there at 5:15pm to pick me up and I never showed even though he stayed until 6pm. Um...how does one get 8:15pm mixed up with 5:15pm even after they repeat the time to you? Also, why did I not have any missed calls from them after my flight got in at 7:30pm? He only cared to call me back at 10pm? Please don't insult my intelligence for your mistake. Never again.

The managing crew has no idea on how to deal with customer requests. Very rude behavior over phone…read more They are in need of Soft Skills 101. Would never recommend this service to anyone.

I had a very good experience with this taxi company. I got stuck with the Verizon outage the other…read moreday and did not know how I was going make it to the train station in order to get home as I live in Boston. My driver was Douglas and he answered my questions gave me the time he would be there to pick me up and was right on time . I would use them again in a heart beat

This is the most crooked company I have ever dealt with. Do not use their service. I cancelled a…read moretaxi over 24 hours before booking. They said no refund without 48 hours notice! I used fareway taxis they charged 8 instead of 21 fir a one and half mile trip. don't use a1 they are crooks. I didn't get my refund and as a pensioner I had to pay for 2 taxis. Fareway are excellent and on time.

Marianne was great! Early for pick up, and so nice…read more Highly recommended

The other day I needed a cab and I called three or four taxi companies before I got lucky and…read morelocated Diamond. I got: busy signals, fast busy signals, messages that the phone had gone out of service and there was no new number, and people who couldn't speak English. Diamond has a smaller fleet of taxis than most taxi companies in the Lawrence Methuen Andover area but they have two distinct advantages: 1. They are prompt. If you arrange for a pickup at a particular time on a particular day they are there within 5 minutes. 2. They speak English! The dispatcher is a pleasure to talk to in a town riddled with companies that can barely understand a word I say. The drivers are all multi-lingual and very accommodating. One of them let me run into a stop-n-shop to pick up some gum while he was collecting another passenger. Older passengers are courteously helped into and out of the cars and given a comfortable seat. Their packages are carried to the the door. This is very nice service. I have used Diamond Taxi service several times and will not switch to another. I have never found their smaller fleet to be an inconvenience me. The service is very prompt, even when I am some distance away. I strongly recommend them as an alternative to the larger companies who sometimes don't answer their phones or even have phones at the published phone numbers. Tip: Try to bring cash with you, if possible. There is a higher fee for doing business with plastic, thanks to the costs which debit and credit processing companies impose upon small businesses. The driver was courteous enough to explain this fee system and since I had some cash, I paid with that instead.

I've used Goldie Rides to get to Logan for years. They always provide excellent service, price…read morecomparison shows they always save me money. I just completed a ride. My driver was a delight, the car was spotless. Timeiness is always perfect. This time I had to make pre-trip changes and the office was amazingly flexible and helpful. I can't recommend Goldie Rides strongly enough.

as always the cars are clean, driver is courteous and cautious and gets us there on time.read more