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    Havertys Furniture

    2.6 (26 reviews)
    Closed 10:00 am - 7:00 pm

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    Replacement couch. More $$$
    Liz B.

    Update to previous review. The store did in fact return and replace the couch. The only kicker was nothing stood out as awesome to me especially color wise. When I'd find a great couch the colors or fabric were wrong. Some couches had great fabrics but poor reviews. We opted in a nice couch and chair combo in grey. I kick myself because for 200$ more could have had khaki and that would have matched my curtains so now my 1200$ curtains are for sale lol. My fault. It's expensive. I may not do it again unless i need a specialty item. Their real leather stuff amazing (and expensive) but 12 years ago we bought a recliner in full grain leather that's lasted 3 kids and 5 dogs and it's just starting to show wear cracks (i did not do due diligence on conditioning. Didn't know was supposed to) so when and off it needs replaced i figure the investment is worth it for this wonderful chair. Couches are fine but i ended up paying double what i originally wanted to but it's sturdy. Fabrics awesome and it's going to last decades. It's classic. ----------- I have tried. I really have. I've purchased thousands of dollars worth of furniture over the years and didn't want poor quality (bigger stores nearby) from lower end level stores. This was finally the couch and chair I'd have when all my kids were grown and gone. Very little traffic on this furniture. We'd gotten a mayo from Stacys 14 years earlier. Loved that couch. My son cut it with a steak knife and I never could flip couches (he was 8) even tho it was small. The couch never wore funny because we didn't flip either. It came with chair and ottoman. Ottoman finally broke. Anyway my daughter now has that couch and it's fine still. Back to the issue at hand. I bought a custom made couch "the Jillian" well over 2,000$. It took 6 weeks to be made me received it. Beautiful red material with feather and down large back cushions. Within 6 month the cushions started breaking down. Remember I have NO children. We don't entertain much. My husband has brain cancer so he does lay on the couch occasionally. It's not heavily used. They offered to replace foam in seats but couldn't tell me if firmer softer or same kind of cushion. Also the couch sits way to low you almost have to roll off the couch. The arm rests are Horrible! Woood is sharp edged and just underneath the fabric like no foam. Hubby in e banged his head on that hard armrest. It's like the edge of a 2x2 with thin fabric. The guy said "oh they use 1" batting around strips of wood and you're going to feel it" BATTING? Not heavy dense FOAM??? Are you kidding me? My couch sucks and because this was such a huge investment should have lasted me 20 years but doesn't look like it'll last 3. I will now avoid Havarties and will tell my entire 6,000 home subdivision near there to avoid. If this was one of their top of the line couches then what the heck are the rest of them like? The salesman was fine. Manager while purchasing great. I have called multiple times and gotten no where as well as the TERRIBLE home service people.

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    3 years ago

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    8 years ago

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    6 years ago

    Great place to shop. Once they have your money it's all down hill from there. Bad follow up, bad delivery and assembly.

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    Havertys Furniture - furniture - Updated May 2026

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