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    Hawaii Loa Ridge

    5.0 (3 reviews)
    Closed 8:30 am - 4:30 pm

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    7 years ago

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    Associa Hawaii

    Associa Hawaii

    (266 reviews)

    Downtown

    I had such a wonderful experience being helped by Angela Yoshimoto today. I was worried about a…read morepossible mistake I may have made on the website, but she quickly assured me there was no problem. She also helped me set up my direct deposit correctly, making sure my account was properly taken care of. She was patient and kind, guiding me step by step and slowing down in the areas I didn't understand. I am so grateful for her help. Angela is a wonderful representative of your company, and I hope she is recognized for the excellent care she provides to customers. Thank you so much! G

    II have never experienced such rude and unprofessional service from a company. When I called the…read morefront desk to ask where I could submit a formal complaint, the receptionist told me she needed the property address and the name of the person the complaint was regarding. I provided the information, and she gave me the name of someone who had already been copied on previous emails but had never responded. I then asked who I could contact above that person. The receptionist told me there was no one above her. I replied that this could not be the case, as she is clearly not the president of the company and must report to someone. At that point, the receptionist told me, "I am not here to listen to your grievances." When I attempted to clarify that I simply needed the name of the appropriate person to contact, she interrupted me, said she had another call to answer, and placed me on hold. I told her that I was not trying to share my grievance with her--I only needed the correct name. She then hung up on me. When I called back and waited on hold again, she answered. I asked for her name, and she responded only with, "How may I direct your call?" When I repeated my request for her name, she hung up on me a second time. I find it unbelievable that a company of this size provides such poor customer service and continues to operate this way. Homeowners pay substantial management fees and should not be treated with this level of disrespect.

    Diamond Head Sands - Salt water pool

    Diamond Head Sands

    (14 reviews)

    Diamond Head

    Love Love Love Diamond Head Sands!! Dan is such a great…read moreresident manager at this property!! He always take care of us and this property so well!! We can't live without Dan! Thank you Dan!! I want to appreciate you so much for being our Ohana!! Best location by the Diamond Head, walk to the beautiful beach and Kapiolani park. Quiet and great neighborhood in this area!

    Let me begin by saying that Dan Gomez, the resident manager here, is THE MAN! His predecessor was…read moreless than stellar and I always found him outside the office mean-mugging instead of doing anything productive. Our journey as Diamondhead Sands residents began four years ago and we just moved out to build a house of our own, as we were sick of paying into the endless black abyss that is tenant rent. You will see from the pictures attached that this was a beautiful space for us to call home. We were lucky enough to have a Diamondhead view from the kitchen, a plumeria tree and Kapi'olani Park view from our bedroom, and a peek-a-boo ocean view from our lanai! The neighborhood is fully walkable with restaurants such as Bogart's, Da Cove Health Bar, Pioneer Saloon and Diamondhead Market and Grill to boast! Insider's tip...Diamondhead Market has the cheapest price in town for our favorite beer (Maui Double Overhead) and a pretty extensive beer and wine selection overall. In addition to drinks and eats, there are at least three parks, two gardens and a plethora of beaches within twenty minutes on foot. Waikiki is also right there, if you are into that madness. I must also add the weekly Friday night fireworks, which we took advantage of as often as possible. They begin during winter at 7:45 and summer at 8:00 each Friday evening. All in all, Diamondhead Sands was a phenomenal place to live. While being close to so many things, it is extremely safe and quiet. I highly recommend!

    Hawaii Loa Ridge - homeownerassociation - Updated September 2026

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