Hawaiian Airlines Customer Service**, and overall I had a good experience. My booking reference was **BK-844239-bk0422*. I initially contacted the company by phone at to ask about availability, pricing, and how soon a technician could visit. The booking process was fairly simple. The person I spoke with on the phone explained the basic service details and gave me an estimated time for the visit. I appreciated that the information was explained clearly instead of having to guess what was included in the service. The technician arrived around the scheduled time and first checked the AC to understand the problem. He explained what he found and discussed the repair before starting the work. I liked this approach because I knew what was going to be done rather than having the work start without any explanation. The actual service took around an hour. The technician was professional and kept the work area reasonably clean. After completing the repair, he tested the AC and explained what had been fixed. The AC was working properly when he finished, which was the main thing I was looking for. One thing I particularly liked was the communication. When I had a question about the service, I was able to contact the company and get an answer. The staff member on the phone was polite and tried to explain the process clearly. There was one area that could be improved. The waiting time was slightly longer than I originally expected, so better communication about the exact arrival time would have made the experience even better. Apart from that, I did not have any major problems with the service. The final experience was positive for me. I found the booking process straightforward, the communication helpful, and the actual service satisfactory. I also appreciated that the technician explained the work instead of simply completing it and leaving. Based on my experience, I would give **Airline Airport Services 4 out of 5 stars**. I would consider using them again if I needed the same type of service in the future. Of course, everyone's experience can be different, but based on my own visit, I was generally satisfied with the service and the way the booking and repair were handled. Overall, the main positives for me were the easy booking process, helpful communication, professional service, and the fact that the problem was resolved. With slightly better timing communication, the experience could have been even better. read more

(Traveled 04/17/26 FR @ 7:00am and several times before): Aloha and how are ya!? I've been a fan of Hawaiian Airlines to/from Los Angeles (LAX) and Honolulu (HNL) ever since I was a kid, but I have recently utilized Alaska Airlines and Southwest Airlines, respectively, because of cheaper and more flights. Now that Alaska and Hawaiian merged in 2024 and ultimately combined to create the Atmos Rewards loyalty program, it made it possible to carry over any mileage points I had. This was my story: PURCHASE(S) One-Way Nonstop Coach Airfare ($148.10): Since I booked the flight two months before its departure, this fare was within my comfort level of $150.00 for any one-way domestic air travel during the high season (spring break months). On a morning flight out of Los Angeles LAX that arrived in Honolulu HNL https://www.yelp.com/user_local_photos?userid=8jVT2inwc8GIQ6sH2UG9Vw&select=t9c2BDnU-u8NG_FO0NcOrg around 10:00am the same day, the nonstop flight departed and arrived on-time. Checked Luggage (N/A): Thankfully, I traveled light and only had a carry-on and backpack. Otherwise, they customarily charged $45.00/bag. FLIGHT EXPERIENCE ~Check-in: I checked-in through their app 24-hours prior, had my QR code boarding pass saved to my Google Wallet, and traveled with only a carry-on and backpack, so I was ready to go! Then, it was off to the security checkpoints and through the necessary TSA pleasantries...which surprisingly went quickly thanks to my TSA Precheck and Global Entry status. Once that was done, I headed toward my plane's gate with the excitement that always came when leaving on a vacation - sweet! ~Seat 24A Window: It generally was the same sardine can like all airplanes these days, so unless you were in Business or First Class you got to know your neighbors to the left, right, front, and back of you! However, on this particular aircraft, the Coach seats had some room, and I was able to daydream out of the wing window. https://www.yelp.com/user_local_photos?userid=8jVT2inwc8GIQ6sH2UG9Vw&select=PsXcOzx5iaxDSFOLYI4WGg ~In-flight Meals/Snacks (Varied; only snacks this instance): The drink cart came out once we were at cruising altitude. Alcohol and certain kinds of food were made available for purchase. I normally didn't purchase such things on a flight. Thankfully, they provided COMP breakfast sandwiches and sodas https://www.yelp.com/user_local_photos?userid=8jVT2inwc8GIQ6sH2UG9Vw&select=1WC7dnjek8qAS5gvJKwnYg and a lovely cookie https://www.yelp.com/user_local_photos?userid=8jVT2inwc8GIQ6sH2UG9Vw&select=0AUrh0GHqpLvoETRLfgahw as the landing gear came down on the approach. ~Lavatory: I got my business done at the one in the back of the plane. Plenty of toilet paper, paper towels, and facial tissues... but could've been cleaned more often. ~Service & Amenities: All uniformly-dressed flight attendants were adequate and spoke perfect English. All of the seats had video monitors https://www.yelp.com/user_local_photos?userid=8jVT2inwc8GIQ6sH2UG9Vw&select=0cOPB0_ZEy1m94wUrGj6YA for movie/show watching and music listening but no games. The seats themselves were roomy enough. No blankets, headphones, or pillows were provided. Because of the morning flight time, the attendants often came around which was fine in this case. There were no carry-on baggage fees. PARKING (Varied; N/A this instance): I traveled through and had no need to park (I was dropped off). However, the airport offered onsite parking structures with rates that varied from around $13.00 to a range of $$60.00/daily maximum. Because this was located within Terminal 6 of departing flights, you had to already be an outgoing or incoming passenger to even get here, so parking would be a moot point. ATMOSPHERE, DÉCOR, AMBIENCE Located deep into Terminal 6 (specifically near Gates 65-69), which they now shared with Alaska Airlines, filled with a ton of gates, plenty of reasonably-priced eateries and duty-free shops, and many monitors as you passed them along the way. There were sufficient places to sit in the terminal with plenty of natural and electric lighting. Once on the airplane, it seemed like any other, so nothing really needed to be said or seen here, but I wished I recalled the type of plane since I was nerdy like that! ATTIRE Totally casual, so I would normally be in a t-shirt, boardshorts, and flip-flops. I liked to be unencumbered and unfettered, so the least amount of clothing, especially while I traveled through an airport, the better! OVERALL My one-way nonstop flight on Hawaiian Airlines out of LAX was fine and got me there safely which truthfully was all that mattered to me on any domestic flights. The seat video monitors helped pass the time. In any case, I'd fly and recommend them again. I found very good value based on the prices, service, and experience noted above (TOTAL paid experience was around $148.00 BEFORE any discounts and/or tip). And, they accepted my credit card of choice...AMEX! 4.0 STARS read more

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Is it just me, or do airplane seats keep getting narrower? Crammed aboard a full flight on an Airbus A321neo, I found myself very cozy with my rowmates. I'm a pretty skinny guy, but even I was feeling cramped with shoulder discomfort, even before the plane took off! The flight was otherwise okay. There was complimentary breakfast with a sausage-egg sandwich and a drink of choice (including Mai Tais). The flight attendants also made the rounds a few times offering water, and once more to give us a cookie! Each seat had a USB port for power, and there was free Starlink WiFi courtesy of T-Mobile. The WiFi was blazing fast because unlike traditional providers, Starlink uses satellites in low Earth orbit and lasers to communicate between them. The future is now. Solid 3.5 star experience, dampened by seating conditions, and rounded up only because of the great service and because having reliable Internet made the flight much more tolerable! read more

Pierson truly went above on my LAX to HNL flight. He was so hospitable and personable. He really took care of me on the flight and made sure I was taken care of. 10/10 Stars!!! would recommend!! he deserves a raise and a promotion. He truly showed the Aloha spirit! read more

I've been flying on Hawaiian for 50+ years but this was my first since the merger with Alaska. My trip to LA on July 11 didn't start out smoothly. I had a 7:40am flight (HA 10) but there were two aircraft changes (A330 to 787 to A330) due to mechanical issues so we didn't leave Honolulu until 11am. Service aboard was fine. The executive chefs are now Wade and Michelle from MW Restaurant, so I was anticipating something special. There were two entrees offered for lunch, an eggplant dish and meatloaf. I chose the latter which reminded me of a Swanson TV dinner. The salad was excellent, so I was satisfied, even with a less than appealing entrée. The person sitting next to me in 1A offered a taste of her eggplant. Whoa, I should have ordered that! Dessert was an ube / cream cheese(?) cake ... I didn't partake as I'm not a fan of ube and I try not to eat desserts. On July 14, I flew home on a 787 Dreamliner, so I got to check out the new first-class "capsule". Breakfast service provided a choice of mushroom / cheese omelet or a continental breakfast (fresh fruits, yogurt and granola). I opted for the omelet ... It was light and fluffy but I couldn't taste any mushrooms. It came with sliced potatoes, pork sausage and a grilled tomato wedge. Accompanying the omelet was a dish of fresh fruit and your choice of pastries. I chose a croissant ... It was warm! Service from the flight crew was personable and responsive ... Thanks! First class seating in the 787 is so much better than the A330. I'll be sad to see the 787s transition to Alaska Airlines. However, Hawaiian has yet to enable WiFi on the 787 and the entertainment options were so limited to be almost unusable. Are two albums sufficient in the classical music category? Not for me. Furthermore, the crew had to reboot the entertainment system several times to correct a problem in the rear of the plane. I booked flights to/from Seattle in 2 weeks and to/from Las Vegas a month later ... all on Hawaiian. I hope my experiences are better than it was on this trip. read more

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Oh man. Make time for you to get to your gate because it is very far from security check point, about 20-25 minute walk. They do have courtesy carts for you. I am Delta loyal, but it's nice to try flying with other airlines once in a while. My flight was very enjoyable and it's a great start to a tropical paradise. They say Aloha and Mahalo and some have hibiscus or plumeria flowers in their hair. Already setting the tone for the vacation. For a small meal/big snack they gave a turkey egg croissant sandwich and a can of juice (if that's what you want) which was tasty and filling. Right before landing they give a Honolulu cookie. I am so happy I flew Hawaiian going to Hawaii as it just makes sense. read more

Hawaiian Airlines - Airlines Near Me - Los Angeles, California

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Hawaiian Airlines is amazing! The cabin crew is extremely friendly and provides excellent service to ensure a safe and comfortable flight. This was my first time flying with Hawaiian Airlines and I cannot wait to fly with them again. They're one of the last airlines to offer a complimentary meal. Today we had a warm turkey pesto panini and had a lot of drinks to choose from. The sweet treat that we got towards the end of our flight was delicious too! Another thing that I love about Hawaiian Airlines is how easy it is to navigate their app! It made the check in and boarding process so easy. read more

Since the merger with Alaska, it has been real nightmare for Hawaiian. Late or delayed flights even cancellation becoming the norm. Now, the latest headache is terminal/gate. We were shuttle transported to temporary tarmac building. The shuttle is not children or handicap friendly. Most stand up only. 15 to 20 mins ride. Jammed pack with people shoulder to shoulder. First Class passengers beware. I do not recommend flying out of LAX on Hawaiian. It looks like the terminal is under construction for 2 years. We are 35 years frequent flyer. Looking for another way to fly to Hawaii monthly, Good luck and safe travels. Aloha & Mahalo read more

This was our first time flying Hawaiian Airlines. There were definitely pros and cons. Pros: The initial cost for the tickets were reasonable. The mobile app made checking in a breeze. Boarding passes were easily loaded onto my digital wallet. They actually give you a meal--and it's pretty good. They offer a wide range of snacks and products for sale and the prices are decent for an airline. The seats are comfortable, and we had an exceptional amount of leg room for our flight to Lihue. Free WiFi for internet, texting, apps, etc and a separate free WiFi for watching the entertainment they offer. All the staff I interacted with were friendly and helpful. Cons: there were no tv screens, so you were limited to the screen you brought with you--I believe this is why the WiFi was free, so we really appreciated that. From my experience, we had to pay extra for our seats if we wanted to sit together. So the reason why we had that great leg room on the flight to Lihue was because I paid for it, and it wasn't cheap. On the flight home, upon checkin, we were each seated in separate rows. Their own system couldn't get us any closer, for free? So I had to buy seats again and could only get 2 together, but all 3 in the same row. Upon boarding the plane, I asked the person seated in between my kids if they'd switch with me and thankfully, they were willing. It kind of made sense why the initial tickets were so cost effective, they're making bank on seat assignments. read more

This is the absolute worst airline to fly from LAX. They only staff the check in area 1.5 hrs before flights so you have to wait in long lines. Long walk to gates. Purchases flights LAX to Kauai via HLN. They refused to check our bags through, so had to exit the airport to retrieve our checked bags and recheck them for the next Hawaiian airlines flight to Kauai. Overall poor experience, although the flight attendants are very nice. read more

Hospitality is better than expected on this airline . Lunch was extra garlicky on every course so i carried my own lunch aboard , however the air circulation is top notch . not once did i detect any garlic in the plane , even my seat mate was courteous and had the vegan meal. We have a dedicated LA to KOA crew who does the same flight 24/7 so extremely experienced. Hawaiian hospitality like no other airline . We had same crew as last year , i have facial recognition like AI and i noticed /remembered our flight crew in the airport when i saw them . The first class crew is like no other airline and i highly recommend FC or extra comfort as you basically have your own suite in Extra comfort on the A330. My seat which was FC3 a good seat but only if the people in extra comfort keep their blind closed , otherwise you can't sleep because their blind hits you right in the face while sleeping . While the lay flat seats are nice , the seats don't have head wings so if you have neck issues bring your own neck pillow . i left mine at home home intending to fold the complimentary into a roll but no dice . it's just a pad of fluff . read more

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This airline has our family of 5 seats so jacked up!! The service while on their jets is great but their bidding process to upgrade has our entire families situation totally upside down. Their Manilla team actually accused us of screwing things up saying our daughter upgraded her own seat. Our daughter has no idea on how any of this works nor could she login to our account even if she did. Now they have us all sitting separately around the plane without even consulting us!! We fly out in 12 hours and we can't even check in because half of us don't have seat confirmations. It's totally screwed up. read more

Horrible Customer Support! App doesn't work, the "Higher Up" support is jerks, and takes days to respond! This is why o always fly Delta! This is a literal response "? Aloha, During a flight disruption, we will transport you, subject to availability, to your destination, next stopover point, or transfer point shown on our portion of your ticket, in the same class of service. Typically, we don't provide compensation for incidental expenses including (but not limited to) loss of wages/income/salary/profits, the purchase of new ticket, unused hotel accommodation, unused ground transportation, missed scheduled events, and similar damages. " Mahalo, Matthew Villanueva read more

Best way to fly to Hawaii without a doubt! Enjoy the Aloha spirit from check in to boarding. Excluding the long walk to the gates from the check-I'm counter, TSA pre check was a breeze and the walk was, well, a walk ‍. Boarding was right on time at 10:45am (departure time 11:30am) and went smoothly. Gate staff were friendly and got things going, I can appreciate that. Flight was smooth but for some reason my Hawaiian Airlines App wasn't working so I couldn't browse the inflight entertainment. I'll have to delete it and reinstall before the trip home. Overall great flight ! MAHALO to all the Hawaiian Airlines staff. read more

Always delays, got business for priority and the checked in bags always arrive the last, just overall horrible, won't be flying again with them for sure Someone please buy them, Delta? read more

I'm sitting waiting in LAX at the Hawaiian Airlines check-in for over 30 minutes. There's not one single representative behind the desk. This has happened multiple times. I'm not sure how Hawaiian Airlines can allow this to happen. There is a huge line and not a single person to ask a question or to do anything. At least have the decency to tell people what's going on. Very frustrating. read more

Hawaiian Airlines - People in line without a single Hawaiian representative to help. - Airlines Near Me - Los Angeles, California

Hawaiian Airlines is located at Tom Bradley International Airport, Terminal B, at LAX. For my Family's 1st trip to the Hawaii, we just had to fly with Hawaiian Airlines. I booked our flights online & downloaded the App so I was able to keep track of my flight & any changes with our flights on my phone. I didn't check-in any bags for my departing flight, so I didn't have to deal with anyone at the check-in desk. If you know how LAX is, it's busy! I'm so glad I didn't check anything in Bec i had a feeling we'd be running late & sure enough we did not have time for that anyway. Note: Allow 1-2 hours before your flight, since you still have to go through security & bag check point. We were some of the last ones to board. It was very stressful getting here. As soon as we boarded the plane, the kind Hawaiian Airlines Ladies quickly helped us locate our seats & directed us on where to stow our luggage. It definitely set the mood with Hawaiian music playing with the all the Flight Attendants wearing Hawaiian Shirts & the Ladies wearing a Lei in their hair. Service on the plane exceeded my expectations. We also had a great Pilot who kept us well informed. Breakfast that was given was not bad for a breakfast sandwich served on a plane. The flight attendants came around several times to take orders if you wanted to purchase additional items such as additional food/drinks or if you forgot headphones or needed a blanket. I was ecstatic to get a complimentary adult beverage, because I sure did need one lols. I was happy with my experience & I would Fly with Hawaiian Airlines again on my next trip to the Hawaiian Islands. Aloha & Mahalo! read more

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When you speak of the Aloha Spirit of Hawai'i, Hawaiian Airlines exemplifies just that. On today's flight, the Flight Attendants were above welcoming and gave such a great feeling of ALOHA! They are one of the few airlines that serve a hot meal. We were tended to quite often and the Flight Attendants made sure that we had enough to drink and that our meals were served right away. We enjoyed our flight home andand was able to relax. I've never really had a bad experience on Hawaiian Airlines whether in the main cabin or in first class. Although there have been many delays lately, some of which are out of their control such as weather, the Flight Crew had taken care of their passengers. I live flying on Hawaiian Airlines and its usually my first choice for travel. read more

Hawaiian Airlines - Mai Tai x 2 - Airlines Near Me - Los Angeles, California

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Terrible experience. Waiting to drop off bags with continually growing line and no one here for over an hour

compared to other airlines flight attendants not very active during 5 hour flight. Offered unappetizing sandwich , drinks only once aside from water. The luggage took almost hour to arrive upon arrival. Up training going to be required with impending merger with Alaska Airlines which has far better customer service and 20 min baggage arrival promise or free bag.. read more

Flight was great. Don't eat the sandwiches they service you. It made me vomit. Besides that the flight was awesome

I flew first class with Hawaiian Airlines from Honolulu to LAX. Upon arrival, my nearly new aluminum Samsonite case was severely damaged, with a wheel smashed off. I filed a claim at the airport, and though I was told they'd follow up, no one did. I had to repeatedly call over days, waiting hours on hold. I got conflicting instructions--first told to buy a replacement for reimbursement, then asked for repeated proof despite the airport's own documentation. U.S. law requires airlines to cover such damage, and this runaround was unacceptable. Despite promises of a temporary case or resolution, nothing has happened. I will replace it myself, and if not reimbursed, I'll pursue further action. This experience has been disappointing, and I cannot recommend Hawaiian Airlines. read more

Horrible waiting for luggage bags . No information on why it's taking so long . There are 100 people waiting for luggage

AVOID AT ALL COSTS!!! 3/4 mile walk down 4 levels and under the runway gets you to the NEW Terminal B after a 30 + minute walk. Elevators and Escalators are broken and not working so upon arrival you also get to haul your carry on luggage down FOUR FLIGHTS of stairs!!!! NEVER NEVER NEVER NEVER NEVER WILL I FLY Hawaiian again!!!! read more

8/31/25 7:00a HA 1 - An HA employee at the kiosk at approx. 4:45a helped to place the tags on my bags and directed me where to go to check in my luggage. The HA staff, Security personnel, and TSA staff were courteous and although there was a line, it moved rather quickly. The walk from Terminal 6 to Gate 68B was not as long as when I walked to my gate from the previous terminal last year. Timely announcements made regarding boarding. Flight attendants were courteous and welcomed me aboard, directing me which aisle to take when I gave my seat number. Hawaiian Airlines is always my first choice when flying to and from Honolulu. A warm sandwich; the option of a rum beverage; a cookie or chocolate-covered macadamia nut at the end of the flight (miss the Hawaiian chips); and most importantly, the aloha spirit and positive attitude by the crew and staff. We were almost 30 minutes early when we landed. The pilot impressively spoke a few sentences in Hawaiian. There was minimal turbulence and a smooth landing. A pleasant flight that makes me appreciate coming back to Hawaii even more. read more

Hawaiian Airlines has become the Nigerian Air of the Pacific coast...they are worse than spirit you buy their bs insurance and you can do anything but cancel no changes...Never again..I'll pay more for class. There was entertainment on Nigerian air we had goats and chickens...but this Airline is just a getto bus with a bad attitrude read more

My Son applied for the credit card and it stated 2 free luggage, but when we got to the airport we had to pay 80.00 for our luggage. My son called Hawaiian Airlines to get a credit, but the representative was no help to correct this, she said to call Barclays credit holder and the representative was very unhelpful, she didn't want to listen to his side of this. He will cancel this card once it's paid off. read more

This review is based on my experience onboard Hawaiian air newest 787 aircraft and the Leihoku suites. The experience starts with priority boarding group 1 and arrival into the first class cabin where there are plenty of storage bins for your carry on. Once settled into your seat, the attendants offer you a drink of water, juice or mai tai. The seating itself is a large cocoon enclosure with a door that can be shut after take off. There is plenty of legroom for when the seat lays back flat for it's sleeping position. Entertainment is provided via a huge display screen with headphone set. They have a meal service and the menu varies depending on the time of flight ex; breakfast, lunch or dinner. Service starts after takeoff with drinks of choice along with macadamia nuts. The meal then is served and desert follows. There are two choices of menu which usually includes a vegetarian option. The only letdown for me is that the existing A330 fleet has wifi but they still need to add this to the 787 fleet. read more

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10/22/22 Aloha! Hawaiian Airlines, our preferred way to fly to Kaua'i. It does make a difference in the way it makes you feel. We've flown Delta, American Airlines, United and so far Hawaiian is the better airlines for comfort & hospitality. Alaska comes second. My husband has back problems & if he could always book our flights in first class he would. Unfortunately there weren't any available first class seats when he booked. Next best thing is extra leg room. It's only a 5 hr flight but I get restless & antsy so the extra leg room really helps a lot. Hubby was in pain even with extra leg room. I understand the need for first class for him, I felt bad that he's suffering. When hubby booked our return flight to the mainland, there weren't any available direct flights & there's a 3 hr stopover in Honolulu. By sheer luck, his name was called overhead & he was asked by the airlines if we wanted a later flight w/ no stopover. He jumped at the chance & PLUS, since he asked, we were let in to the Premier Club to wait. Ah yes, more comfortable & cooler there. For me as long as we still have the extra leg room, I'm all set. Many years ago, again, once in a while, by sheer luck, first class upgrade for $50-100 each is a blessing. I should've Yelped this AL when we flew first class. Mahalo! read more

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Our Hawaiian Airlines (HA) experience to Kauai was very good, once we reached the terminal. The HA terminal is located in the Tom Bradley Terminal B building. It's a long walk to reach the HA gate; about 20 minutes. There are a few electric carts driven by airport staff. If there is an empty one, you can jump on. However, the speed of these carts is similar to walking. I suggest just walking to get your steps in. Once you get to the main area, the signs are difficult to follow with arrows pointing in odd directions that actually do not lead to where you need to go. I will never understand the decisions made by LAX and how those tasked with designing one of the worlds busiest airports actually stay employed. The long walk and horrible directional signs to the new gates add to nightmare of what LAX represents. In talking with HA staff, they claimed that as a result of airport/airline politics and money, HA and other carriers have been banished to the far faraway terminal. LAX is just a nightmare. Back to the HA experience beyond LAX issues. Once we arrived at the HA gate, we noticed it was clean, and there were a couple stores nearby. We saved our HA points up and flew first class this time. It was a very good experience. The flight staff was friendly, professional, and the food and drinks were excellent. I hope HA offers more flights from airports, so we can avoid LAX all together. read more

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Nice flight great flight attendants super friendly.. the only thing is they should give out antibacterial wipes the would be great.. but of course when you are traveling there is always someone's baby screaming the whole time... we had 3 this flight. But great job to those parents who still travel in-spite of screaming babies.. yes I have been that parent and you really can't do anything but your best.. The joys of traveling read more

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The frequent travelers of Hawaii airlines know that Hawaiian is relocated to the international Tom Bradley terminal. Hawaiian used to depart from Bradley's Terminal 2, Gate 223 but now and as of today July 2022 Hawaiian departs from gate 202. It's about 20 gates difference from a month ago. It's a shorter walk for sure. Service is still the same at the check-in counter and the gate. AND Gate 202 is located next to Wilshire / Fairfax the Sundry Convenience store in the terminal. So and in summary, the gate relocation saves you an approximate 30 minutes (meaning, you can get to the airport 30 minutes less than what you used to do), you don't have to carry "stuff" from the convenience stores outside in the main terminal area since Wilshire/Fairfax is immediately next to Gate 202. Getting better every day!!!! read more

Hawaiian Airlines - All zones one through four- yikes - Airlines Near Me - Los Angeles, California

For our trip to Kaua'i we flew with Hawaiian Airlines. Our flight boarded on time, and even departed a bit early. After departure, passengers were offered a complimentary rum-based Koloa cocktail, which was a little sweet for my personal taste, but enjoyable nonetheless. Also provided on the nearly 6 hour flight was a Cheddar Cheese and Pork/Bacon Roll, and a gourmet oatmeal raisin cookie, which as far as complimentary in-flight meals, was pretty good! I ordered a sparkling wine split to take the edge off for the early portion of the flight. Leg room (and personal space in general) is limited as per usual on most flights, so napping was a bit challenging. I enjoyed watching an in-flight movie offered through the Hawaiian Airline's wifi (multiple to choose from!) The flight attendants were pleasant, attentive, and helpful. read more

Hawaiian Airlines - Complimentary in-flight meal, snack, and Koloa cocktail. - Airlines Near Me - Los Angeles, California

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Today January 05,2025 my flight from LAX to Honolulu. This young lady was very rude, meant, very angry, grouchy and very impolite to all the passengers, when I come up ask her about the seating, she was very rude to answer....Looks like she doesn't happy to talk to her clients who bring jobs and business for her company. Maybe she was not happy with her job. But the gentleman who was on the same counter service with her but he more polite and kind to everyone and he trying to helps and answered all the questions with his Aloha heart and friendly service to the passenger's more than this meant girl. The way she talks to all passengers just likes how she talks to prisoners. read more

Hawaiian Airlines - From LAX to Honolulu January 05/2025 - Airlines Near Me - Los Angeles, California

The service desk here is ridiculous. Rather, it is closed. There's a long line of passengers waiting at the service desk to check in bags. The ticket agent said they're opening at 2:45pm so they're just standing around. No reason as to why the service desk is closed. The website says the service desk should open 2.5 hrs prior to first departure. There's no way a 6PM flight is the first departure. I'm in disbelief a major airline would close their service counter for no reason thus leaving passengers waiting in a long back logged line doing nothing and likely having to rush after checking in. read more

The Hawaiian airlines attendants are super friendly and help to accommodate special requests. The aircraft itself has relatively bigger leg room, though the boarding process is very long as going through two lines for aisle seats. read more

Hawaiian Airlines - Airlines Near Me - Los Angeles, California

I was on "hold" for longer than my round trip to fly from Lihue to Honolulu!!! On hold for (1) hour to buy a $50 ticket using the so called Islander discount code. Its a total BS job to try and buy the tickets on line. Suzy, I doubt that's her real name, a so called "supervisor," picked up after 1:06 on hold and was surprise, surprise.....totally useless, so I hung up in frustration Alaska Air, please, please, dump the Philippines service center, its the worst of the worst of the worst. This type of Manila based brain dead customer service has happened many times. read more

Having planes actually leave at the time you purchased ticket for, not 2 and 4 hours later for no good reason, not mechanics not weather related, we are talking first flights of the day, they have a flawed incompetent system, I really used to like Hawaiian never had a problem, but since Alaska bought them, I think they took more then they can chew and are now at the moment unreliable to reach a destination on time leading to rebooking connecting flights late arrivals, just not convenient when you make plans and it's not a one time thing they are now totally unreliable. They are making travel way too stressful. read more

First time flying this airline from the mainland to Hawaii. I've flown inter island flights back and forth with this airline. The staff is awesome and helpful. We were fed a snack/lunch which was a sandwich and chips. Then towards the end a yummy small cookie. Overall experience was good. read more

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If you love to eat Hot Pockets--you will love Hawaiian Airlines. Hawaiian Airlines is the Hot Pocket Airline--they have a Hot Pocket for every person not in First Class. And if you are in First Class--you are going to get a burning Hot Pocket because you spent too much money on a plane ticket. Now while the employees were fine and helpful and courteous, I was not feeling any special Aloha on my 3 plane flights to the Big Island and Kauai and back to LA. I really wasn't feeling much Aloha anywhere in Hawaii. I will say though that I was impressed with how clean the Hawaiian planes were. It is super busy and stressed to the max right now by mainlanders. Mainly California people cooped up for a year and ready to explode. Restaurants with signs on the door indicating no reservations for weeks... And when you leave LAX for Hawaii, the airline is required to make sure that you had a vaccine--you must register at Safe Travels and carry your Vaccine Card to get on a plane to Hawaii. They are very serious about that. In fact, you should arrive at the airport in LA 3 hours before your flight because the line to check your registration and vaccine credentials is about an hour. But when it is all done, you can take a deep breath, sit back in your seat and look forward to getting your Hot Pocket. That's what it is all about--Hawaiian Air. And if you are wondering if they still put a lay around your neck when you arrive in Hawaii? The answer is NO. But the great part about Hawaiian Air is that they have a non-stop from LAX to Kona and back and LAX to Kauai and back. You do not need to transfer in Honolulu to get to those islands anymore. read more

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