I would recommend Alaska airlines. While Hawaiian in flight experience is great everything else is not (customer service etc). Many airlines would be better. This years new "low fare" is more expensive than the basic economy for the same week I've always traveled to Hawaii. And you cannot pick your seat. Not good when your traveling with kids. read more

My wife & I were scheduled to depart at 10:30 from SeaTac to Maui. We flew the rest of our family to Maui from other parts of the country and were all scheduled to arrive within an hour of each other. As we waited to board, our flight boarding time was moved to 11:00, a half hour later it was moved again to 12:00 noon, another half hour and it's moved again to 2:00. I understand delays because I fly many times a year, but this was abnormal and concerning for us because our entire family will be stuck waiting for us at the airport for several hours. I decided to call Hawaiian Airlines customer service to ask for some small compensation for our troubles, but that turned out to be a complete joke! The recipient of the call could barely speak English and was extremely difficult to understand. When I was finally able to communicate my request and confirm he understood, his answer was "You can always call the department of consumer affairs." That did it for me; the only call I'll make from now on is to any other airline. read more

I love the staff at SeaTac. They are so warm and welcoming. The woman that checked me in couldn't be mor professional and super kind. Th staff here is probably one of the bay in th airlines network. read more

Horrible. Cancelled my flight last minute, been two days and hasn't refunded and cancelled because they didn't have enough crew. Very unprofessional. read more

Hawaiian airlines continues to disappoint. Just came back from Maui and the "free meals" are disgusting sandwiches. You have to pay 8$ for a movie where on Alaska you can rent the tablet and watch unlimited movies for 10$. read more

I have flew Hawaiian twice now and have to say I like it from a service perspective. The employees of Hawaiian I have interacted with have been great. They make up for two short falls of the airline: Their App & the Self Check-in process. The App worked fine going to Honolulu and I was able to check bags and check in. Coming back it would not let me check bags and had an error. I was told to use the website. Next, the Self Check-in is not very intuitive. You have to look at the bottom of the screen and know to hit Baggage in order to check bags, which is my main complaint as many other carriers ask you about baggage as part of the process. Flights were good and on time. Food service was good and I received a hot sandwich in Coach. Overall, if it wasn't for the people who stepped up to help when things fell short, it would be a 3 star review. read more

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Hawaiian Airlines is stuck in the 1980's. Last time I flew, we were stuck at the gate for 90 minutes while the maintenance crew had to FAX their latest paperwork to Honolulu. FAX?? And while it's honorable that they continue offering meals, they're the cheapest thing imaginable. On the flight back we were given sandwiches on huge hamburger buns with a single slice of turkey and cheese in them. No vegetables, of course. And one thing that strangely bothered me was their insistence to check your ticket whenever you got on the plane. They just checked it when I entered the jetway!! Do people magically appear in jetways? Are they worried about these magical people? I give them 2 stars because we did get to Hawaii and back, though I would have much rather flown a modern airline like Alaska. read more

Hawaiian Airlines - Dinner meal from Maui to Seattle. It was suggested that vegetarians just take the turkey off to have a cheese sandwich. - Airlines Near Me - Seattle, Washington

WOW!!!! I will note, I traveled first class on this trip. I travel coach 99% of the time. This was flight 29 from Seattle to Maui on 2/9/2015. I want to to talk to coach passengers too, so please read Ok, some people have said there is no first class line at Seatac? This is not true. I popped right into that line, waited less than two minutes, and was helped. When you travel first class on this airline, you get into the TSA pre-check line. How do I describe this? Oh, yeah, taking five minutes to get from checking your luggage, finding the line, and getting through the line. The seats in first are HUGE. Even if the person in front of you reclines fully, you will feel fine! You will be pampered with many courses of excellent food, cocktails (I recommend the mixed hawaiian champagne cocktail) throughout your flight. Our flight attendants were wonderful. Whatever that duck appetizer that tasted like pork belly, wow. I would have done backflips up and down the aisle to sing your praises after that. I want to to talk to coach passengers, because I fly coach nearly all of the time and I've done this particular flight with many other airlines. With whom and when did you fly not having to pay for your baggage? And when was the last time you got a free snack, meal and glass of wine on a nonstop flight to Maui? Not in the last decade I assure you. Complain all you want, it's far better than the last two Alaska nightmares I lived through. I also sat very close to their first class recently, no way it compared to what Hawaiian offered on this route in any way. I will never get on another cramped, awful, won't spare you a glass of wine carrier to my beloved Maui ever again. read more

Hawaiian Airlines - Leg room?!?! First class from Seattle to Maui...I'm 5'8...not a short legged woman. - Airlines Near Me - Seattle, Washington

The constant delays are really bad. Always a waiting for flight crew, waiting for cabin to be cleaned when plane has been at gate for a long time. Need to do a 15 minute safety check, but can't do that why they are cleaning plane , etc etc. Horrible. We already booked alaska for the next flight. read more

I've flown with Hawaiian Airlines since the 80's and have no complaints. Except screaming children, but it's not Hawaiian's fault. Always great service. Meals are smaller, but they are free. We fly several times a year and the past 15 years use Seatac/Hnl/hilo routes. Caught a flight out of HNL. The plane just flew in from Australia. I was to catch that same plane to Seatac. Expected it to be trashed inside. Surprised to find that it was clean! Very pleased overall. Aloha! read more

Hawaiian Airlines - We always fly Hawaiian Airlines. - Airlines Near Me - Seattle, Washington

We flew to Kona on May 1st. With a medical emergency while in the air, we landed where an ambulance could meet the plane. The person left the plane and we were told we may get off of the plane via stairs and bussed to to the terminal. Next message was that we would be pushed back to go to a gate. 2 hours later, we were finally pushed back to get off of the plane! Big frustration that nothing could be done to get us off before that! On our flight home from Maui (we inter island traveled) 32 days later, we again had a medical emergency. About 1.5 hours after take off back to Seattle, there is an announcement that we will be landing in Honolulu for medical reasons. They say nothing else to us for the next hour. Finally they announce that we will deplane. They say nothing else about it until we land in Honolulu. They tell us to go to gate C4 after we deplane. We all arrive there and the one person behind the desk has no idea what is happening, what or where we are to go after we have gotten off the plane. We are then told that we will not be boarding again on another flight until 8:30 PM it is 5:30 when we are told this. They give us $15 food vouchers, everyone goes to stand in a line to get something to eat. We start heading back to the gate thinking we had a half an hour before boarding, only to arrive and be told that we will not be leaving until almost 12:30 AM! Of course there are a lot of upset people, and the only explanation they had was they have to get a crew together. So many disappointed people, so many frustrations with Hawaiian Airlines.I wish I would've gotten the lady's name who was so rude to me at the counter, because no one deserve to be talk to you the way she talk to me. They gave us a voucher for another flight, honestly I have not even looked it up to see how it works or what it is worth because I do not intend to fly them again. read more

Truly flying the aloha spirit even during trying times. Thank you for incredible customer service, excellent in flight service, and safe clean aircraft. Would sure be wonderful if HA could bring this aloha spirit to the mainland for domestic mainland travel. read more

Just got back from a trip to the Big Island. Had 4 nice flights on HA air. As a flight attendant for a competing airline I could fly almost free if I wanted to go "stand by." However my vacation time is precious to me & I spend enough time sitting in airports so I wanted a "sure thing." Had flown on Alaska Airlines to Hawaii before but was not crazy about them using 737's and having no movie/audio entertainment available unless you rent a "digeplayer". Also have to pay for food on AS. I'm not sure how long HA will be able to keep offering a free meal with a free glass of wine but I hope it's forever so I can fly them again! Leg room in coach left a little to be desired. No economy plus available. Also 767's have very small overhead bins. Rollaboard suitcases only fit in outside bins. Put your backpack under the seat or over the center seats. read more

Very difficult to use miles. Economy seats are unchangeable, whereas exactly prices seats on at least one competitor has no change fees, let alone allowing you to change without forfeiting your entire fare. Pretty unfair. On top of that, the Hawaiian credit card is useless when it comes to disputed charges. You can only communicate by fax and they ignored 3 out of 4 communications, then when finally they seemingly got the fifth with all the prior including proof of sending, they indicated the issue was already decided, in essence ignoring the additional requests and information as the issue unfolded. Although its a distinct credit card company, the same attitude is reflected by Hawaiian: they are there to maximize profits in the short term not in optimizing customer satisfaction AND pricing for long-term success. I don't think they have a sustainable model. I would certainly not invest in them and will only fly with them in the unlikely even that they have a substantially lower fare than all other major airlines when I price out flights. read more

Hawaiian Airlines have never disappointed our family. They always have the smoothest landings and take offs, the flight attendants are helpful and humble. You can tell they care for us their customers. The only airline that provides food I have used them on all my Hawaiian trips and I will keep on using Hawaiian Airlines. Thank you for putting your customers as your first priority because many other airlines are not. Also a shout out to the flight attendants who provided ginger ale, plastic bags and bag of ice to my son when he was feeling sick in the bathroom! Aloha! read more

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The seats are horrible. On a 6 hour flight, ass fell asleep. On top of this they didn't serve a meal. I know its just a sandwich, but it suppose to be included. Just saying. read more

I love flying with Hawaiian Airlines. It's my number one choice. They're pretty much the only airlines left that offers complimentary meals during the flight. Whenever I leave Hawaii, I always feel like I'm carrying home (Hawaii) with me as far as I can when I'm on Hawaiian--whether it's to Seattle or Arizona, etc. I know it sounds cheesy but I'm sure my local peeps get what I'm saying. I've never had issues with the in-flight service, the flights have always been relatively smooth, and always on time. I must say, however, that in terms of the airport service (ticketing, check-in) the one at the Honolulu Airport is WAY more advanced and faster than at SeaTac which does not have the self-service check-in stands like HNL does. Makes sense as SeaTac is all about Delta and Alaska, but still, it was something that I quickly observed. I had earned enough miles to have my first checked luggage fee waived, and was able to fly in their Extra Comfort seating. My hubby and I thoroughly enjoyed the extra leg space and the short distance to the restrooms (which they leave pretty clean, always a plus for me). Granted it was not First Class seating, but if you can afford it, I definitely recommend paying a bit more for the Extra Comfort seating, especially if the flight is 6 hours or longer. Over all, I will always fly Hawaiian if I have control over the decision. Also the Foodland mileage points for Hawaiian Air really do add up! read more

This company has very lackluster customer service and I will not be using them again. Given that I have not flown a whole lot, I have used this company before in the past with no issues. Then again I never had to deal with the customer service reps. I ended up purchasing tickets for two friends to go on vacation for a Christmas/birthday gift and told them to make arrangements for stay and food. About month before the departure, one friends health turned for the worse and the other got hit with an extreme financial burden of student loans, both were unexpected. I call Hawaiian airlines to see what could be done to resolve the issue. The first time I called I was told I could switch the names so that me and another friend who was able to go could use the tickets since the original two were not able to. When I called back two weeks later to set up the flight, after speaking to a rep for an hour to get dates nailed down, I am then told that I was not able to use the tickets. When I asked why, I was told that it's not in their policy. I was then directed to a web address because the lady said "we don't have anyone that deals with this over the phone". What kind of company doesn't have a phone rep to deal with issues like this? I then proceed to the web address and file a request to have the names switched like I was previously told. After about 13 emails of me repeating the same thing over and over again and feeling like I wasn't being heard or appreciated as a consumer of their product, the supervisor finally responds with a simple "we won't do anything for you and we consider the case closed." In the end, I paid $1200 for tickets for friends who were unable to go due to means beyond their control. I was left with no resolution or meeting in the middle. Hawaiian airlines literally just took my money and told me to shove off. read more

What a horribly disappointing experience. I don't normally feel compelled to write reviews for BAD experiences here on yelp - but this time, it's necessary. As the largest airline servicing the Hawaiian airlines, they sort of act as the first-line ambassadors for people's experiences with the islands. And you'd think they'd take some pride in this. Sadly, Hawaiian airlines just don't seem to give a sh*t. On our recent trip to Hawaii, we stopped on three different islands. Maui, Oahu and Kauai. Not one of these flights left on time. They were all oversold. We were bumped from one flight and as a result missed our connecting flight and like the posters above, not once was this acknowledged or compensated for. Once in the air - we found the staff to be exceptionally condescending and rude. No one smiled, and if we asked for anything, our requests were always met with a sigh and a huff. It was as though everyone who worked for this airline was in some sort of cool "we live on Hawaii" club who found those of us vacationing there to be nothing more than a pasty-white annoyance. Perhaps this is the way that they feel. However, if that's the case, you really shouldn't be working in a tourism generated industry. Just sayin'. The "food" was a joke. The picture listed here is perfectly accurate: a giant kaiser roll with ONE slice of cold-cut turkey inside. And the drink tray went through a grand total of ONE time for a 6 hour flight. In the Airport: the sad excuse for customer service was astonishingly bad. Not only bad - but full-on rude. While waiting for an agent at one of the gates to help me, I watched as she took a personal cell phone call and turned her back to all of us waiting to talk about her dinner plans for that evening. I've never been quite so offended by a "customer service" (or lack thereof) agent in my life. Seriously. Hawaiian airlines is a huge airline. And they are the first experience many of us are going to have when flying to the Hawaiian islands for our long awaited and hard earned vacations. For them to treat their customers with this sort of dismissive rudeness is truly reprehensible. I will never recommend this airline again. If you're going to Hawaii, start your trip off on a good note by flying with ANY airline other than Hawaiian Airlines. You'll be glad you did. read more

Flew HA Seattle to Maui for the first time. Excellent Hawaiian experience. On time flights both ways, ease of checking in with no hiccups. On board meals were good quality. Staff was pleasant. Seating and leg room is comfortable. Will fly with them again, Mahalo! read more

Hawaiian Airlines - Airlines Near Me - Seattle, Washington

I am thoroughly pleased with the service I received on my flight from Honolulu to Seattle in October 2014. Right before we hopped onto the 5-6 hour flight, I decided to bring poke (raw fish) back home with me. I stopped by a Safeway to grab an ice box but was not successful. I had to settle with the thought of the poke just sitting there, hoping it would still be good once I got home. The second I stepped onto the plane I asked the flight attendant if he could provide me with some sort of bucket of ice for my poke. He assured me that he'd get back to me once all passengers were seated. A few moments later he did just as he said but what I really appreciated was that he did so with a smile on his face. It felt so welcoming as if it wasn't a bother to him. He even offered to bring me new ice every couple of hours! He went above and beyond and sure spread some aloha. Mahalo! read more

This was my first time flying on Hawaiian Airlines from Seattle from Honolulu. My husband's family from Seattle raved about Hawaiian Airlines but their time schedule didn't match our needs till now. The announcer at the gate was very cheery (for 8:15am!) and very clear on the directions for boarding the plane. it was very organized. They started boarding 50 minutes prior to the departure time. I believe that was adequate because even though I boarded the plane 20 minutes later, there were still passengers who held up the boarding process. The flight attendants were attentive. There were several beverage services throughout the flight and I was surprised to see there was a free meal offered. I felt the seats were more comfortable than some other airlines and enjoyed the leg room. Then again, I am petite so I usually have lots of leg room. I would highly recommend Hawaiian Airlines again to my friends and family. Our flight left on time, or slightly thereafter, and arrived a few minutes earlier than anticipated in Honolulu. It was a good flight. read more

Love flying Hawaiian! Their staff has always been so friendly to us and love that there is a courtesy meal and snacks.

Horrible experience & will NEVER fly this airline again. Had to cancel 2 flights with Hawaiian in 2020 due to Covid-19. One was flight from Honolulu to Seattle & other was inter-island flight from Kona to Honolulu. Do they put into an account (wallet) like others to use as needed on future flights? No, you have to keep the same Conf # to book a repeat of that same flight. After over 2 hrs on the phone they finally agreed to let us use on another flight in the coming months. Then when I told them that the new flight was just for me (not both me and my wife) they said that I could not do that either. I then waited another 45 mins to speak with a Supervisor. Rep came back on line with promise of return call. Never got call and now 3 attempts to contact via their online "Voice a Concern" portal. I have still yet to receive a call, email, etc. I love that Alaska and Delta (in similar circumstances) just place the travel credit in my "wallet" or similar online tool that I can use to simply book a new flight later with no restrictions. While I love travelling to Hawaii, I STRONGLY recommend not putting yourself at risk with this airline. I simply do not understand how you operate in today's world with such outdated approaches to both customer service and technology. Could not give me tickets to this airline that I would use.........never again!! read more

Love Hawaiian Airlines. I don't like their food. The sandwiches are junk, bread galore, no vegetarian option, chips and cookies. Where's the healthy option? Service on Hawaiian is always above the bar, top shelf kind aloha service. Nice to see they changed their movies to free while traveling to the mainland. Can you do something about the food cause it really is not good? Try serve it at a CEO staff meeting or in first class sometime. It really is poor quality. read more

We've flown Hawaiian Airlines many times over the years, but this review refers to our most recent experience. I am a military reserve officer and was flying to Hawaii for military duty. One the way to Hawaii, I couldn't be more happy. Thew saw I was on "orders" and promptly upgraded my ticked to "preferred" service, paid for all my bags, and gave both my wife and I exit row seating at no additional charge. The person was very friendly and courteous. On the way back to Seattle from Honolulu it was still a mostly positive experience but not quite as great. I did get to fly my bags for free (we had four of them that were quite stuffed with all the stuff we somehow "acquired") but the process for getting this taken care of was a little random. There was no guidance on just how to interact with the computer terminal to communicate my status of being on military orders. Eventually a baggage person found me and took my boarding pass. He came back about 5 minutes later with four luggage tags. No upgrade to preferred seating this time - but I wasn't expecting one so no big deal. Both flights were uneventful, but I do have one "complaint". On both flights, the airline ran out of the "free" in flight meal as well as one or both of the "premium" meals. On the first flight, I was right at the front of the plane so we had our pick, but on the return flight we were in the back and I got the last "free" sandwich. I would have purchased a premium meal but they were out. Considering the sheer volume of these flights, I find it a little surprising they would not have enough data to tell them how many of these meals they need to bring on a typical ocean crossing to avoid running out. This is not a big deal, but it is a six hour flight and a long time to go without a meal for the unlucky people in the back of the plane. read more

I am very disappointed with Hawaiian airlines. I have a flight for 5 people in a few weeks. The tickets are now significantly cheaper. They are not accommodating any refunds or even offering to use the difference for baggage. The flights I found with another major airline would have saved me approximately $1,700.00. I will never fly Hawaiian again. Horrible customer service. They do not care about your satisfaction or happiness, only about their profit. read more

First time flying Hawaiian long-haul in years. In this review I compare Hawaiian Airlines with Alaska Airlines since that is my usual choice to the islands. Aircraft - I expected the flight to feel more spacious since it is on a wide body A330 instead of a single aisle 737. However, there was very little legroom and when the person in front of you reclines you can barely move around. Very uncomfortable. I find Alaska Airlines has more legroom and the seats don't recline as much so you don't have as much as a space problem. Entertainment - The individual screens aren't very responsive and everything costs money (at least $7.99, even for just one new release movie) - I wanted to just watch one show, but couldn't justify the cost. On Alaska Airlines I could stream a show for just $2.99 and they also have many free shows. - I didn't see anybody watching any purchased content in the flight and I'm not surprised. The selection isn't that great for the price. Food - Although the meal is free, I would rather pay extra money for something that is actually edible. For breakfast we were served a small packaged (very dry) (barely edible) egg sandwich with a little bit of fruit and a cookie. Before we landed we were served potato chips. - On Alaska Airlines, although not free, you have the option of purchasing some very good snack packs or a hot meal that is most often better than Hawaiian's free "meal". I feel like Alaska has much better food options. Customer Service - This is where I had issues. The flight attendants seemed rather robotic and impersonal. I find Alaska flight attendants to be much more enthusiastic and personable about flying to Hawaii. - When the Hawaii Agriculture papers were handed out, I asked for a pen and the flight attendant laughed and said she would come back - as if I made a silly request. She never came back. As a different male flight attendant began collecting the papers, I asked for a pen again and he also laughed because he was unprepared to give a pen but he'd see what he could do. I then asked a different female flight attendant for a pen and she said she would get me one, but she disappeared and never came back. I asked another flight attendant again and he said he would try to track me down a pen but he never came back and seemed to have forgotten my request. Finally, I decided to press the flight attendant call button. Nobody showed up and flight attendants just walked past my seat, until I interrupted one to ask for a pen. He told me he would get me one but seemed to have forgotten my request as well and the flight attendant call light remained on until another flight attendant turned it off without a word. I never got a pen. This is unacceptable and I know this would never happen on Alaska Airlines read more

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I booked Hawaiian as it was a tad cheaper and sprung for the premium economy seats which were not comfortable. Then I tried to check-in on-line the night before and it would not take. Next morning we paid for one bag and a week later I am charged $50 extra dollars on my credit card, $10, $10, and $30. Their customer service is offshore and ineffective, even when I spoke to a supervisor. I spent a half-hour on the phone and they could not issue a credit while I was on the phone though clearly it was their error. What a mess. I was promised they would get back to me in a week or so. I will not fly them again, yet they have bigger planes but it was not clean, no inflighrt magazines except in Japanese, the flight attendants were checked out, there was no aloha here. I was so sad, I wanted to have another decent experience, supporting the local team, but I am going back to Alaska for my travels to the islands. Avoid this regardless of the savings that you think you are getting. How many people don't notice the added hidden unapproved charges that appear a week later when they are no doubt on the beach, I bet alot! read more

Paid extra through a third party to ensure seats together and upon arrival were told because we booked through a third party our seat assignments were "bumped" had to pay an additional $160 at the gate to "upgrade" to allow my husband and I to sit together on a 6 plus hr flight. The "upgraded" seats were still just as bad as regular seats and the entire plane had little to no air flow so that by the end of the flight most of what you could smell was gas all the collective passengers had passed throughout the flight. Also, the male flight attendants seemed very short, borderline rude when addressing any of the passengers, the women however were friendly. read more

I have flown Hawaiian a few times and had good experiences, but this week was disappointing. Flew back from Oahu, and meal was terrible- some soggy teriyaki chicken sandwich (only option) and the flight attendant that we had to deal with the whole time never smiled once. She was giving off this vibe of superiority that really made the whole flight quite unpleasant. Hope this was only a one-time thing & that this airline isn't going downhill. read more

Wife and I vacationed in Maui recently. We flew round trip with Hawaiian airlines. The crew was great both flights. They serve sandwiches on the flights, and going the sandwich was good. A better sandwich can be had at almost any drive through. My reason for posting is the return sandwich I was served. It only barely came out of wrapper because the bread was soaked and only two small pieces of chicken. Recommend you bring a lunch. read more

My flight was supposed to leave at 10:20am, we had to go back to the gate for a "quick check" and here we are...3 hours later having to de-board the plane to get on another one. Planes should be prepped BEFORE we board. Now we may not get a flight out today, and will now miss 2 reservations we pre-paid for. I probably won't ever fly Hawaiian again. This was supposed to be a vacation and has started out so stressful. read more

They are the best airline ever! The perfect vibes, so much Aloha and good food :) love to fly Hawaiian always!

I wrote the first post angry and frustrated while waiting for the delayed plane...Hawaiian went above and beyond to make this right with meal and hotel vouchers and discounted airline tickets for our next flight. I will absolutely be back due to the customer service response I received when emailing them. They were truly apologetic and I am a satisfied customer! read more

I am currently sitting on a plane on Sea Tac tarmac. Flight to Maui was supposed to take off yesterday at 1020 am. It is currently 730 am the NEXT day. Plane was supposed to take off at 6am today once they rescheduled it. I have now officially missed an entire day/ night/ and most of another day because of this ill run fiasco! Fly with anyone else but these guys. read more

In older reviews it seems that HA used Boeing 767s, but I flew on an airbus 330 (which is larger) both ways so they must have ordered new planes cause i had no problem with space, even in the bathrooms. Good selection of movies, complimentary meal was actually quite good (breakfast on the way to Honolulu was fruit and cheese and on return flight lunch was salad and some kind of spiced chicken pie - both meals came with a complimentary alcoholic beverage) and the plane itself was very roomy and clean. They also have a drink and snack bar put up after the meals are done and over with. I would suggest Hawaiian Airlines over other airlines simply for the pleasant experience unless you are flying to Kauai since HA only goes to Oahu. This is quite a long flight so getting fed good food that isn't a nitrate laden sandwich and being able to watch movies that aren't leftovers from the 90's was a big plus. Plus, the flight crew was more than pleasant and the entire experience assuaged most of the anguish of having to be on a plane for 5+ hours. read more

I have never had such a frustrating time working with customer service to resolve online ticket reservations. They are currently using a BETA site for ticket reservation. I tried multiple times following their advice of which every time I reached the same online error. They tried on their end and still had the same issue. They spoke to me as if I was not capable of reserving online until they realized it was in fact their issue. I tried calling to reserve over the phone due to the online booking errors and only until the end of the 15 minute call did they try and charge me a booking fee for reservations over the phone. I spoke to the manager and then they waived the fee. Then they could not complete the transaction due to an issue using the miles. I spent 3 hours of my time and still no tickets. Once I figure out how to use these miles I will be cancelling my Hawaiian Miles credit card and avoid using their services whenever possible. read more

We had great service both ways on Hawaiian Airlines. The staff was super friendly and courteous. We enjoyed the in flight meals and the complimentary beverages. We would gladly fly Hawaiian Airlines again. read more

I flew with Hawaiian airlines many times and the people are always friendly. The people at the service desk at sea-tac airport was extremely helpful, always smiled, and were very easy to talk to. The service at the desk and at the curb side were much friendlier and helped me with my luggages unlike other airlines like United. Because of their service I would definitely fly with them again. read more