Great location. Friendly staff. Too many hidden fees. I asked to borrow a tie from lost and found…read more "We don't do that here." Unlike 90% of the big hotel chains that always let you root through lost and found during emergencies for laptop adapters, phone chargers. And last minute ties. Flakey wifi. They need new routers or boosters. 2nd floor bar / restaurant wanted 45 minutes wait on a Monday night. Twinfin down the block had no wait, better values tuna/snapper

Locals, you've passed this hotel. It's across the Honolulu Zoo next to Tucker and Bevvy. It's easy…read moreto miss because it has a tiny driveway, and the hotel doesn't take very much real estate compared to other nearby hotels. It's an old hotel that has been newly renovated within the past couple of years and it was the perfect place for a staycation. The only parking option at this hotel is valet. Upon arrival, we were greeted by August, who was friendly and helpful. He asked us if we planned to leave using our car anytime soon so that he could park our vehicle in an accessible place, hence, less waiting time for us. At the front desk, check-in was quick and easy. Chevas, one of the Guest Services Managers provided us with our room keys and pool/beach towel cards. They sent text messages throughout our stay to check-in on us to see if we needed anything. The texts weren't annoying spam-like messages, and it wasn't intrusive, nor did they go overboard. We had the perfect view from our corner room with one side giving us a nice view of the hotel's pool and Diamond Head, and the other giving us an unobstructed view of the ocean and Waikiki Walls, a popular spot for spectating surfers, swimmers, and volleyball games. In the lobby, there is a direct door to one of the dozens of ABC stores in Waikiki. Around the corner is a Starbucks, Tucker and Bevvy, and Lulu's on the second floor with a balcony view of the beach and zoo. Park Shore is doing their part to lessen their carbon footprint and has done away with the single-use toiletry bottles. They have their own brand (Olu) of refillable bottles of lotion, hand soap, shampoo, conditioner, and body wash fixated to the bathroom walls. Our room also had all the standard stuff: Keurig machine, mini-fridge, microwave, safe, and balcony. Each morning, there is coffee service available in the Korner Pocket. Named accordingly because it's a small lounge next to the lobby that has a pool table available to guests. There is a serve yourself cappuccino machine and cream and sugar in the Korner Pocket. If you like coffee, please do yourself a favor and buy some from around the corner. I did not enjoy this coffee one bit. The pool is tiny, but there are ample lounging chairs, benches, and cabanas. The cabanas are free to use, unlike the larger resorts we're used to where you have to rent by the hour. Lulu's Waikiki, the restaurant next door provides not only room service, but poolside delivery. Overall, enjoyed a nice stay at a low-key hotel where customer service was good. Would I return? Wouldn't be my first choice but certainly not my last.

This was a fantastic hotel. The location was awesome- just a block away from the beach. While it…read moreis a very touristy area with lots of restaurants and shops, it didn't feel crowded. The service was outstanding- especially Kristina! She saw that I was visiting with my son and she upgraded our room to have a view of the ocean. She also helped me with a couple of issues I had. All the staff was friendly and responsive to any questions. I will definitely be staying here again!

I stayed at this outrigger property 2 nights from March 6, 2026-March 8, 2026…read more When I checked in I was informed since my stay was for 2 nights if I needed to have my room cleaned to let housekeeping know. Once my room became available I dropped off my luggage and then went directly to the beach. When I returned I did notice some areas of concern where the room was not very well cleaned. Instead of calling housekeeping I went directly downstairs to the front desk. Front desk personnel were busy as there were only 2 people assisting the long line of quests. I decided I'll just deal with the room uncleanliness later. Please be advised that I did take pictures. Once I checked out on Sunday, March 8th, I advised the front desk personnel my concerns. The manager Ira listened to my concerns as I showed her my pictures. She immediately apologized and ask that I email the pictures to their corporate office. Which I did once I arrived back to the mainland. In the room there's a finger or toenail clipping on the carpet between the console and couch. Also you can also see that portion of the carpet has not been vacuumed. The clothed bench in front of bed was extremely stained and filthy. So filthy that I covered the bench with a bath towel if I needed to sit down. Also the refrigerator was very dirty. I chose not to put any food items in the fridge because of this. Also the bottom of the toilet is stained with either fecal matter, urine or maybe it's rust. If so, clean it then use caulking. These are the concerns I have with room 403. Hopefully I'll be hearing from upper management in regards to my unpleasant stay in room 403. The best part of staying at this hotel was the show Auana which is located at this hotel. Needless to say I will not stay at this hotel again.

A solid stay right in the heart of Waikiki where everything is within walking distance! A few…read morethings worth knowing before you arrive so you can plan accordingly. The pool area on floor 8 was a highlight for us -- there is a splash pool that is about 1-2 feet deep and a hot tub around 3 feet, both perfect for toddlers. They also have sunscreen and aloe available in the pool area which was a really nice touch. Beach rentals are available including chairs, umbrellas, and beach towels, just note it is first come first serve so get there early! A few things to be aware of -- there is no laundry on site, so plan accordingly. Ice machines are limited to floors 7 and 19 only with just one machine per floor. Parking is in a garage but is limited to floors 1-6 as it is part of a shared shopping plaza. There are no restaurants inside the hotel and no room service, though they do point you to nearby options and honestly with everything walkable in Waikiki that was not an issue for us at all. Each room has a mini fridge which is helpful, and there are 1-2 microwaves available in the dining area on the lobby floor. One feature we really appreciated was being able to text the front desk directly -- super convenient. You can also ship Amazon packages to the hotel which is a great perk for longer stays or families traveling with kids. Overall a great location with family friendly pool amenities. Just come prepared knowing the limitations and you will have a wonderful stay!

The room was spacious and the view was decent. I was surprised at the deep tub in the shower area…read more My daughter loved it. It was great being able to have her in the tub while I was able to shower at the same time. The complimentary beach bag and water bottles were a nice touch. I wish there was ice and water in every level but it was ok. The king bed was comfortable. The TV had streaming service you were able to use to cast from your phone so that was a big plus for my 2 year old. The ac worked well and there was a bidet on the toilet. My daughter also loved the waddling pool. It's perfect for toddlers. The location on the hotel was very convenient. We also used the complimentary beach towels and beach toys. You're able to borrow beach chairs as well but we passed on those. I would definitely stay here again.

I loved my stay here - will be my new spot for staycations in Honolulu. I've stayed at many of the…read morehotels in Waikiki - the Marriott, Sheraton, multiple Hiltons - etc - this is my favorite spot so far. It is very cute - old school Elvis movie Waikiki - but still refurbished and updated. The vibes are perfect for a relaxing staycation at the hotel - which is also in a great area for walking to other forms of entertainment!! Love it! And the kamaaina perks are great!!

I recently got back from a 3-night stay at White Sands. I've been to the Heyday Bar before and…read moredecided to try White Sands this time while traveling with my parents. Unfortunately, it was a bad decision. Let's start with the neighborhood. There were a lot of sketchy people hanging around the area, and the hotel itself felt run down. The hallways were filthy, with stained carpets, trash, and large containers left sitting in the middle of the walkways. Doors slammed at all hours of the night, causing enough noise and vibration to repeatedly wake us up. My parents stayed in one of the Tradewinds rooms, which overlooked a strange apartment building--not exactly the view you'd hope for. The hotel seems to cater primarily to a younger, party crowd. There were lots of guests in their early 20s coming back after 2:00 a.m., often loud and intoxicated. My parents had a couple next door arguing late into the night, making it difficult for them to sleep. If you're traveling with family or you're over 30 and looking for a relaxing stay, this probably isn't the place. The property also showed plenty of wear and tear, including chipped paint and a general lack of upkeep. One afternoon they hosted a pool party with a DJ, which had a fun atmosphere and good music. However, they removed many of the chairs and swings from the bar area, leaving almost nowhere to sit. It became mostly standing room only. They also suspended the daily happy hour during the DJ event while increasing drink prices, which felt disappointing. I also tried sitting in an empty chair near the beach equipment, but an employee at the front (a white guy with tattoos) actually turned the chairs around so no one could use them. It came across as unnecessarily rude. I will give them credit where it's due. The food at Heyday was very good, and I appreciated the $20 daily dining credit that could be used there. The beds were comfortable enough, but the sheets didn't even smell freshly washed, which didn't inspire confidence in the cleanliness of the room. Overall, I'd give White Sands 2 out of 5 stars. It felt more like a budget motel than the 3-star hotel it advertises itself to be. I'd recommend visiting Heyday for the food and bar, but I wouldn't recommend staying at White Sands if you're traveling with family or simply looking for a clean, quiet, relaxing hotel. Let's not forget poor WiFi.

Great hotel Great location…read more Walking distance to everything Nice, neat and clean. Valet is super friendly and helpful even though the 50.00 a night is completely ridiculous Lobby is nicely decorated Front desk service is friendly, fast and efficient Nightly 5pm wine and cheese on the mezzanine Rooms are nicely renovated The Family Suite was awesome. Amazing kitchen with cooking utensils and fully stocked. Fantastic veranda overlooking the swimming pool. Washer and dryer in unit! Ice on 1st floor along with pool entrance Room rates are ok. Definitely be back!!! Definitely recommend!!!

There's a toaster oven and a microwave coffee pot and refrigerator small but quaint like pictures…read moreon the wall and the lamp has a hula girl with a palm tree shade thanks for the hospitality and the rooms are clean

We didn't use the hotel operation itself, but we stayed at an Airbnb here for 11 days while my…read moreplace was undergoing major pipe retrofitting work. The lobby area is huge, with lots of charming little shops, including ice cream spots, coffee shops, sandwich shops, and the Menehune Grill restaurant located in the back area of the lobby level. There's also a decent-sized grocery store, and down one wing you'll find a spa and gym available for hotel guests, which we didn't have access to. I believe the property has over 1,000 rooms. I think the sign said 1,009 rooms so it can feel pretty busy. Sometimes the elevators can get pretty crowded, depending on the time of the day. One time coming back down to the lobby, we had to wait for the third elevator to open up before we could come in because the previous two were packed . That said, it's not crowded in an uncomfortable "sardines" kind of way. There's just a constant flow of tourists coming and going, which actually creates a fun, energetic atmosphere. The front valet and luggage drop-off area can get pretty congested at times, but overall we really enjoyed the property. The hallways were very clean and well maintained, with modern carpeting throughout. There's also 24-hour security, which added to the sense of comfort and safety. One of the best features is the direct beach access from the back area. We went down on a Friday night to watch the fireworks, which was a really cool experience. There's a guy at the bottom of the ramp selling hot dogs. Overall, we were very happy with our stay and would definitely come back for another staycation. Cheers! 45

Ilikai has large rooms if you've selected a junior suite you would get nearly a full kitchen, a bar…read moreand a couple of comfortable barstools. You also get a small living room with a comfortable sofa and two sitting chairs. The TV unfortunately was too small and I had to keep playing with the remotes to get the cable to work right in sync with the TV. This is something they absolutely need to upgrade. The bathrooms were clean, the towels were adequate, although not big enough for bath, nor soft enough. They have the soap in the shower gel mounted on the wall in the shower, which is OK, but they ran out of wine while we were there and had to give us sample sizes. The bed unfortunately was way too hard for us. No pillow-top here. The mattress is on a platform and it is so hard that even though I'm a back sleeper, I had to prop myself up on my sides with pillows and even then my hips ached each morning, my sciatica flared up pretty badly from that hard bed. I swam in the pool every day to try to loosen up a little bit. The pool, wow very nice, is really too hot for lap swimming for exercise. It is over 90 degrees whip is great for a cool off while sunning. But not for serious exercise. The main café, there, the Menehune is marginal at best. It used to be Cinnamon's which was beyond compare. The seafood restaurant changed to steakhouse which was still good but expensive for daily dining. The patio, while good sized was dirty with pigeon droppings. We probabaly won't stay there again even though we've stayed many, many times from the 1980's until 2026. The Ilikai needs a major upgrade if it is going to be a go-to place for travelers who want to stay in Hawaii.

I stayed here for a quick staycation since we was in Waikiki for an event. It is a very cute hotel…read morewith vibrant colors in the middle of Waikiki. I love how everything is around this hotel like Ross, Starbucks, Ululani Shave Ice, and a 2-3 minute walk to Royal Hawaiian. Heavenly is also located in the hotel facility. The staffs was friendly. The parking is very tight & is only valet parking. In my opinion, this isn't really a family friendly hotel. The fact that the pool is on the top floor and have to go up the stairs. There is no shade up there so it can be very hot. The only downside was that we were right next to the elevators so you can hear the elevator noise in our room. It sounded like the rail was passing us every 5 minutes, lol! & you can hear people passing by or shutting their doors on the floor. But the Kamaaina rate was too good to pass.

Cute city boutique hotel. Great location. Rooms were clean…read more They placed our room near the elevators which sucked. I barely got any sleep. They provide you with some ear plugs but that did not work. It literally is being used all night and people can get loud. Service was nice. I'd stay here only for location. Other than that NO. We only had to stay here because everywhere was sold out .

I've stayed at this hotel twice, back in 2008 and last week in March 2026. I can confidently say…read morethat the hotel still holds up. Although it is older and could use some updates (and some deep cleaning), I liked their condo style format and appreciate having a full kitchenette to help with budget friendly meals. My stay was with my family (2 adults and 2 kids) and we stayed in a 1 bedroom + pullout couch. It was enough space for all of us to enjoy. I've stayed in a 2 bedroom before and it's very nice as well. I would absolutely stay at this hotel again. We were also lucky enough to get a west facing room where we were able to watch the Friday night fireworks.

Unit 55 is where I stayed…read more This hotel is very different than your typical one. It is a very small building, almost like apartments converted to hotels. The lobby is closed from approximately 11p-7a. However, it seems that they are nearby if you call them for some assistance outside those hours. I landed in Hawaii close to midnight but during those closed hours. They were very nice and called me to see if I was still coming. I told them that I just landed and would be there ASAP. The guy working at the front desk was very kind and waiting for me to show up. I give that man 10/10 stars! He was very friendly and I appreciated the call so I didn't get stranded outside for a little bit. On the other side of the lobby are two elevators and a door that leads to the parking lot. It is small and you have to pay but I didn't have a car with me. Also, there is a water station right next to the door which they keep covered during the night. It was very cold and very fresh. I appreciated that there! My room was very nice. It is very spacious. However, it was also very hot. It took my wife and I a little time to figure out how to cool down the room with the AC unit. There is no central air if it bothers you...I was okay but my wife hated that because she likes to be cold while she sleeps. It did not happen here until she slept on the futon under the unit! There is a full kitchen with supplies and a big fridge if you plan on cooking your meals... we did not cook anything. The bathroom was very nice. It has a sliding door which I dislike slightly. And all the doors/windows were frosted. So, someone in the bathroom during the night does shine up the whole place. The shower itself was amazing but unnecessarily huge. A group of 4 could easily shower together if that is what you are interested in. They do get half a star knocked down for hair all over the walls of the bathroom... one of my biggest icks. The bedroom was nice. However, there was no working light switch. I had to walk to the opposite wall to plug in a lamp. However, one of the walls has a window shade that we left completely open. The lack of easy access light in the room was another slight star ding. The location is amazing! There are plenty of restaurants near the hotel. And there are even two dessert places that I was aware of. I loved the shaved ice nearby. ABC store is right outside the door. The beach was only ~8-minute walk. And while there is no pool here, the pool is at the other main hotel location which was ~5 minutes away.