Iʻm on the East side of Hawaiʻi Island. When I went looking for a pool builder, several were not…read more interested in my business because they were on the West side. Pacific Solar Pools was the only business that gave me references. They do pools all over the island, so Iʻm surprised that others werenʻt interested in my business. Both of his references had vinyl lined pools of the type I was looking for. Vinyl pool liners last about 10 years and these pools were 12 and 14 years respectively, which meant they were both on their 2nd liners. Pacific Solar Pools built both pools and supported them when it came time for a liner replacement. Both pools looked like new. Thatʻs what sold me because this wasnʻt going to be a vendor that disappeared after the checks were signed. It is important to me that my pool could be well supported for years to come. The price they quoted me was 30% less than the other East side pool company I talked to, and it was a much larger and deeper pool as well. The workmen were always pleasant, professional and respectful. They did a great job and everyone just loves the pool. We could not be happier. I should also add that there was no problem passing inspection by the county. Pacific Solar Pools has our highest recommendation.

Our contractor used Hirayama Brothers and they did an OK job. But they messed up some things. All…read morethe wall switches have a second switch that does nothing! We asked, and they said "one switch was for a fan light, and the other for the fan." Well, all our fans use remotes, so just need one switch. But did they ask us if we were going to use remotes. No! And then they wired the range so the wire didn't allow us to push the range back all the way. Dumb. We have solar with batteries, and even after we told them what should be hooked up to the batteries if the power goes out, they got it wrong. And some other issues that didn't make sense.

Bottom line - they quickly responded to my call for help, very professional, very thorough, got the…read morejob done and a reasonable charge. I was shown exactly what the problem was and how they fixed it. Above all, they were very easy to work with!

Awesome water hauling by K & T .. reliable, prompt, friendly and experienced!!! I will continue to…read morecall them for all my future water hauling needs .. Tammy and crew are truly the best!!!

Great customer service, 5000 gal water truck to fill our pool, and good pricing. They were highly…read morereferred. We will use them again

This was our second experience with this crew, and each time they came when they said they would,…read moregave a fair quote, completed the job promptly, and left things tidy. Each time, we have been very pleased with the job done.

Quick response. Came by to get a an idea of work requested. Showed when promised and completed the…read morework. Thanks for the help.

Positive corrective feedback! Provision listened to my…read moreconcerns, and their team adjusted appropriately. Their service team arrived timely, dealt with my upfront issues, and removed my panels, prior to painting. I'm going to sleep the next few days, like I'm in a coma.

Project manager, Spencer, DOES NOT return calls on voice mail and he is NOT prompt on returning…read morecalls or emails. The senior project manager, Jaymie, had to intervene, because I left voice mails of disappointment and regret. Jaymie was great with communication. But Oahu manager, Steph, is like Spencer. She's hard to get in touch with and doesn't return calls when you have a question. Installation team of Josh and Kekoa were great and quick. Josh took pics of my roof tile grout cracking and Kekoa said they can help me fix it while they were up there. This was on February 14th, Kekoa said he'll reach out to Josh to get it fixed. Jaymie reassured me with a couple of phone calls saying that she will reach out to Kekoa. Fast forward to today, March 27th, and NO ONE has reached out to me. Hence to 2 stars. It would've been higher if communication and promptness with Kekoa could've been better. I would be wary of using an "off island" company like ProVision. If I knew it would be like this, I would've used an "on island" company. I would've paid a couple thousand more to have better customer service.

They are super nice and awesome here at Hawaiian Watertank Supply. Had issues with my UV light…read morebalast being completely dead, no lights or anything. Went in to see if there was a warranty or replacement I could get. Kini was super helpful and gave me a replacement at no charge and said she would handle the warranty part of things... It's nice having someone be so helpful and actually wanting to help you solve your problem. easy 5 stars

Very knowledgeable and easy to deal with. Bought a 18 foot catchment cover. They have very…read morecompetitive pricing.

In April 2022, 4 years ago, Hilo Air installed 3 mini splits and a used central condenser with…read morewhat we were told was a 10 year warranty in our home for just over $8,000. This April, almost exactly 4 years later, the system was leaking water and not working. Technician came out, said the coil was leaking. Was here for 2 hours. I asked him what we owed. He said Hilo Air would send us a bill, but it should be about $250 to $300. Hilo Air said the condenser was now 5 years old and past warranty because it was used and we needed a new one. For $7,000. The cost about doubled in 4 years! But that price included the service call. OK. When I asked for a separate bill, they said the service call would be about $378. Today, May 7th, I told them we could not afford a new system, we would go without A/C, and to please invoice us for the service call separately. The new invoice showed the service call now cost $403. For 2 hours of the Tech's time. Hilo Air is not the same company it used to be. I cannot recommend Hilo Air due to their ever changing price quotes. I believe they are using any excuse to gouge their customers. In my opinion they cannot be trusted. Do not use.

BEWARE!!! Hilo Air…read moreappears only to care about being paid. Not concerned with actually providing good service. SPOILER: Hilo Air and its technicians/workers along with its owner appear to only care about being paid and are not concerned with providing actual quality service to customers, despite my attempts to communicate the numerous issues to management and the owner. Series of events went as follows: 1. Scheduled a first visit to troubleshoot what the issue is with my AC unit. 2. FIRST visit - technician came out and did some tests and left me with the impression that everything was working and then left. Only to find out a week later that we needed to order a part. I was surprised. Spoke to Mitch about this and told him I had no issue with paying for a part I needed, but there was a communication breakdown with the tech. 3. SECOND visit - technician made a mistake in the quantity of refrigerant put into the AC unit. Checked for leaks. Did not communicate well what was expected to happen going forward. Did not specify needing a 3rd visit. 4. THIRD visit - Technician (Abner) showed up late. I called Hilo Air's office and talked to Mitch. He hadn't heard from Abner. Abner then told Mitch he was going to be late when he was 30 minutes away and 20 minutes late to my schedule appointment. Prior to this visit I made it clear that I was frustrated to Mitch and did not want to have a 4th, 5th, 6th visit to fix an issue that should have been communicated clearly what the problem was and needed in the first 2 visits. Note - Two rooms are attached to this AC unit. One had issues, the other worked. By the end of the visit the technician had left me with both rooms not working properly. Technician shows up 90 minutes late. He (Abner) finds out that during his second visit he had to redo the refrigerant portion of work from visit #2. I communicate to Mitch that I am not paying for the extra time and work for the technician to REDO his work from the 2nd visit. At the end of the work day around 3:45 I caught the technician looking to leave without properly informing me what the current temperatures were in both rooms. He put away all of his equipment and did not appear to have the intention of showing me the issues with the AC unit and the two rooms. He had caused a problem with the room that was working and wasn't going to show me the issue. I had to ask him to bring out his tools to measure the temperatures in both rooms. This interaction was recorded where the technician admits (Abner) that he doesn't know that is wrong with the AC and that he doesn't know why the temperature is outside of the normal operating range it is supposed to work at. His short term solution: Run the AC over the weekend. At the end of this visit I immediately called Mitch at Hilo Air and told him what transpired and told him I was not going to pay for this 3rd visit and the portion of the 2nd visit that the technician (Abner) did incorrectly as well. Mitch informs me he will find a solution to get me up and running with my AC (Friday). Monday comes, Tuesday comes no call from Hilo Air or Mitch. I call them and ask Mitch what do we do as I'm not happy with having to be forced to schedule a 4th visit. Note - This 4th visit that was scheduled was essentially an extension of the 3rd visit described above. 5. FOURTH visit - Technician comes out and tests temperatures and a few things and tells me we need to install another part. At this point I tell him I don't want to schedule a 5th (yes a FIFTH visit) to fix my AC unit. And to have Mitch call me because at this point I'm not happy. 6. I email Mitch my series of notes, issues, and inform him that I want to know what I am being billed currently as we are now on the FIFTH visit. 7. I respond with my notes above to which I am forwarded to the owner of Hilo Air. 8. A week goes by and no one responds to my email. I reply again/forwarding the email to the owner again. 9. I get a bill in which I do not agree with. 10. I reply to the owner and ask him to call me directly on my cell phone. 11. He doesn't call me, doesn't want to know the context of how things played out, but resorts to glossing over my issues that are accurate documented on my end with audio and video recordings of his technician and instead does the following: The owner of Hilo Air tells me if I have a problem with their company that I should call another AC company. The owner also tells me he is doing me a favor by not charging me for the 5-6 hour visit (3rd visit). Condescending email. I intend on paying for the portion of the bill in which I believe I should pay based on the service that was provided. My AC still has not been fixed after 2-3 months of back and forth with their technician, owner, office manager etc. My conclusion: Hilo Air AC is primarily concerned with billing hours and not too concerned with hearing their customers out before passing judgement. BEWARE!

Think twice...Many business here respect their business and customers. Being nice, is part of…read moreowning a successful business. I Just observing how this individual treats people, leaves me with a doubting feeling of his business practices. While a person could preform a service, how he treats people is important too...Look elsewhere for an all around friendly service company. If you choose a company that post Christian signs on their vehicles, yet uses the F word to degrade people in public. That certainly is your prerogative. I believe if someone advertises their faith, they should live up to it daily. Sad this individual chooses to speak unkindly, and degrade his fellow man, in this case females. I for one find it offensive, degrading and down right inappropriate on all levels.

Peter is awesome! Super fair pricing and amazing work. I would hire him again. If you need cabinets…read moreor trim work done the guy is amazing at finish and detail work. He even turns wood and pretty much make anything. Telling all my friends on how amazing he is. Already sent him someone that needs custom cabinets done! Why hire HPM or Home Depot when you can get higher quality for the same price.