I love Dr. Jensen and her vet tech. (Sorry I'm drawing a blank but she is also amazing!) She was very understanding when I had to put 2-16yo doggies down only 2 years apart. I got a sympathy card and every one in that office signed it. Now, I have a Yorkie dog and a Bengal cat and I will bring them to Dr. Jensen until she retires! Hawks Prairie is the best vet place for me, hands down! read more

Hawks Prairie Veterinary Hospital - Bella & Mazey - Veterinarians Near Me - Lacey, Washington

Requires every pet that comes in to have an exam, whether healthy or sick. Can't get a spay/neuter without 2 exams. One that you pay for, and another right before surgery. Waited 45 minutes each time, I had 2 appointments there... I ended walking out on my second one. read more

This place is excellent. We have used them for 11 years. Our dog has had no other vets. She looks forward to going. The only issue is the front desk staff. I did note that they were much better this last time. I know the practice is busy, but it is the front desk that sells the business. You can be snippy in the break room, but leave it there ... please. read more

Their website is very misleading. They claim to have an internal medicine specialist and imaging available on site. But they don't and don't seem at all concerned that they are misleading the public. It is not difficult to remove a page from your website if you no longer offer that specialty. It seems intentional to misrepresent the services they can and cannot actually offer. read more

Dr. YOSHI is the best vet ever ! Very thorough and caring. Extremely clean facility and excellent staff. I can't say enough good things about Dr Yashimoto. He is very intelligent and knows his stuff ! Thankyou Dr Yoshi for taking good care of my boxer, LULU! read more

Hawks Prairie Veterinary Hospital - Veterinarians Near Me - Lacey, Washington

A cat came to live in my garage. After a week, I begin to know the cat. She let me pet her, pick her up and came to me when I called her. She lived in my garage, because my inside cat, wanted her to go away it was suggested to me to see if she had a microchip. I took her to Hawks Prairie Veterinarian , holistic medicine, Lacey. We waited patiently for what her microchip said. When the staff returned, I was told that I could leave and physically block the doorway. I think she was anticipating that I would take the cat and leave. "The cat stays", they found the owner and she would pick her up today. She would not answer any of my questions. Her only reply was , "legally I'm bound to not tell you anything." I asked for the floor supervisor. The floor supervisor also stated she was bound by the law. "The cat stays," and I could leave. I refused to leave the cat until the owner got there. I was escorted to another room where we waited patiently for the owner. I don't know what I was thinking, - -I wasn't. In my mind, I was sure I was going to get to meet her owner, even though I was informed that they were legally bound to keep us separated and all information only they had access to. I was sure that I would meet and get closure. Not a chance. I knew legally I needed to return the cat even though I felt that she was mine, we had bonded. I was in shock. I had expectations that I would gain information and have time to debrief/process. I sat there in a "dumb bound state of mind". Cat laid on the floor looking also confused. She didn't hide under the counters. She sat there, staring at me. When the floor supervisor returned with a small crate, to small for cat, I was escorted out of Hawkes Prairie Veterinary holistic, Clinic, Lacey. I felt like I was in lock up, management escorting me out of the building and onto a direct path leading to my car. I ::::: I broke out in tears. I don't know if it was the separation from the cat or the cruel and emotional pain that was inflicted on me. Pain that had been inflicted on me by staff and the floor supervisor. Hawks, Prairie, Veterinarian, Lacey' has Holistic medicine, a healing medicine treating the entire body. I feel emotionally damage from my experience at Hawks Prairie veterinary, holistic medicine, Lacey'. Given the opportunity, I would strongly advise anyone to avoid going to Hawkes Prairie, Veterinarian, holistic clinic, Lacey. With my personal experience, they think they have authority as the police. read more

The most honest, caring, willing and exceptional vet I've ever experienced. Dr. Hiebert & Natalie took care of our Max for a long time. They've always been careful and clear on our next steps. Despite all the negative reviews, taking care of your pets is very serious. The staff here are only trying to help and provide the utmost support for you and your fur baby. The veterinary industry is constantly busy and work with what they have. You respect them, they respect you back. Thank you for continuing to support me and my fur babies, HPVH. read more

Dr Heibert and her assistant are very caring and supportive. The office staff are also friendly and helpful. I highly recommend Hawks Prairie Veterinary Hospital. read more

Our dog was in such pain Saturday morning we called Hawks Prairie Veterinary Hospital and they made arrangements for us to bring our dear girl in Noon that day. She was suffering from bone cancer and the only solution, for the insufferable pain, was to euthanize her. Both Dr Lisa and Vet Tech Tami were very comforting to our dog and very gently put her at ease and ready to make the transition. We are eternally grateful that HPVH was there for us in the very difficult situation. As much as we did not want to lose our wonderful dog we knew there was no other choice. Thank you everyone there for being there for us! Jay M. P S GREAT ++++++++++ read more

Hawks Prairie Veterinary Hospital - Our Girl Lyric - Veterinarians Near Me - Lacey, Washington

Unfortunately I'm on the prowl for a new Vet. After horrible experiences with Dr. Yoshi and Dr. Jensen. The only Vet worth anything here is the wonderful Dr. Wescott, but she is popular and booked up, otherwise I would've taken my pets to her. I can't deal with the rude and condescending nature of these vets any longer. In my case, the staff and techs have always been great. I believe there have been multiple complaints about Dr. Yoshi as when I told them I don't want to see "the one guy" they knew exactly who I was referring to. So sad, I wanted to keep liking them. read more

Dr Yashimoto goes above and beyond and knows his stuff. MyfTher was a veterinarian so I am well acquainted with vets and Hawks Prairie lucked out getting Dr Yashimoto. He is SUCH a caring person and puts his heart and soul into every patient. Thankyou Dr Yashimoto for taking such good care of my LULU !!! You are a saint!Saint! A GREAT VETERINARIAN!!! read more

Hawks Prairie Veterinary Hospital - My LULU!!! - Veterinarians Near Me - Lacey, Washington

See all

Tristan, the office manager gave us a call after listening to the conversation between me and the receptionist Courtney. She validated what I had said, and apologized on behalf of the staff member. And they were able to get us in this morning. (Next day). I appreciate Tristan taking the extra steps to correct this while also really listening to our experience and needs. I hope the rest of the front staff (seems like they've had a lot of issues with customer service) gets it together. read more

My dog and cat have been patients of HPV for 6 years. Throughout that time, they have been consistent allies in our family's health and well being. I love them. Working with the office on scheduling visits is very easy. Everyone is very kind and professional. The DVMs and vet techs are great. My dog has some anxiety and hates getting her nails--they're always very compassionate, patient and just very caring with her. They've been really helpful in getting me in touch with training resources and trusted behavioral specialists in the area (my dog doesn't have much anxiety anymore). They are always cognizant of financial realities, and will work with you to make the best decision for a pet and family. They're very skilled and knowledgeable and do an excellent job. Here are some others things that HPV vets & staff have done for us: - call me after hours to talk with me about difficult treatment and palliative care options, - provided us with palliative care/vet hospice staff and support, - remained in touch and checked in with us during vet hospice, offering support, - sent a very kind card of condolences signed by all the staff who took care of my pet over the course of the years. I really respect this group and am grateful for how they show up for us and our pets. read more

My Dog thought the place was ok. They helped her with her ear infect from eatting grains . The funny part of the visit is that while there she panted more in that time then she does most days beacuse she was nervous. Sucked down water like she would never see it again. They do good work we will be back. read more

Hawks Prairie Veterinary Hospital - Veterinarians Near Me - Lacey, Washington

The best vet we have ever been to. They are a bit more expensive than other places we've been, but you get what you pay for.

This Veterinary Hospital is AWESOME! I took a friend's dog in for acupuncture and such a gentle approach with this pooch. The Assistant is gentle and put the dog at ease. This office is friendly, clean, a lot of exam rooms to keep everyone safe especially with these times of Covid-19. Highly recommend this place for your family (animals) even if you may need to drive two or more hours. There's a huge parking lot and grass area for your dog to relieve itself with plenty provided potty bags and covered disposal cans. Definitely, consider bringing your animals here. read more

I'm surprised to read all the negative reviews. I've been taking my dog Riley, to Hawks Prairie vet for about 3 years now. I love to travel and often bring Riley with me. Every time I had to make emergency appointment to meet strict international travel deadline, or when I was so lost with Hawaii's pet travel policy, Hawks Prairie team really helped smooth out the process for my family. I've taken Riley to Korea several times and to multiple other states, and each time, Dr. Hiebert & Natalie (and basically the entire clinic staff) really helped me so much. I highly recommend Hawks Prairie vet to anyone who needs extra detail oriented care team for their pets! They are SUPER organized and prompt with emails & inquiries. read more

See all

We loved Dr. Yoshi but the clerical staff were the worst. They would schedule us for procedures on days the Dr was out. On two occasions they altered the records to say we called in to cancel despite taking off from work and waiting for their staff in their parking lot. The kicker was being double billed then subsequently sent to collections for refusing to pay. Communication between the staff, vets and patients is poor, especially during COVID when we weren't allowed to go in with our pets. We are now at Evergreen Pet Hospital and they have taken great care of us. read more

I was extremely hesitant to find a new vet, especially coming from another state where I had excellent vets. I wanted an appointment with Dr. Westcott, but she was booked up. I gave in and met with Dr. Jensen and her assistant Sydney. Right away, they made me and my dogs comfortable and were able to answer all of my questions. Dr. Jensen provided additional treatments such as acupuncture and laser therapy to help with their joints! This is the best team I have ever worked with, and they have literally changed the lives of all of my dogs!!! read more

Last September we took our 13 year old cat for a checkup as she had vomited 3 times during the course of a whole month. By the time we got our appointment, over 30 days later, we had already treated her with homeopathy, and she had not vomited since. The vet recommended a blood test, urine test and x-rays. The technician was unable to get a urinary sample, so we had to go back two days later. Blood test showed stage 1 out of four for kidney disease and both urine test and x-rays came clean. However, during the first visit, we pointed out that the area of her tail where she had been given vaccines at a younger age, was not healing and oozed here and there. The vet recommended an injectable antibiotic and we were assured twice it was a mellow one with none or minimal impact to the digestive system. We trusted the vet and allowed the antibiotic to be given. She usually takes a few days to be herself after a visit to the vet, and having two visits back to back, she was off for a few days. A week later we noticed her appetite had not come back so we started looking online for information on the antibiotic. We found online several warnings about it, an Australian vet's blog commenting that this is a level 3 antibiotic (highest) only to be given after other treatments had failed, and another veterinary blog commenting that this antibiotic stayed in the system for 60 days and should not be given to cats that have leukemia, which our cat had at a very young age. This was terrible news and we quickly realized we were dealing with something extremely bad for her. On a Saturday morning I called the vet's office which was a little over 10 days after the first appointment. I briefly described the situation and was told I would get a call back that same day. No call came but instead got an email later in the evening, after business hours, stating there wasn't much they could do and suggested taking her to an emergency hospital. On Monday I went to the vet and was suggested we give her fluids via IV. I purchased a bag of IV fluids and followed the instructions. We buried Rama, our cat , that Thursday, 18 days after the vet injected her with that poisonous antibiotic. Veterinarian Kendrah Jensen, DVM Antibiotic Cefovecin, Convenia read more

If I could now update my review and give this practice a minus 5 I would do so after reading the response of the Practice M(anager). After 4 1/2 years of taking care of (?) my pet (!) they can brush me off with their little article about being so busy, well, BLESS YOUR HEART! read more

If your having a pet emergency don't call them. My dog hasn't eaten anything in four days and her stool is total mucus. Today is the 16th and the soonest appointment they have is the 28th???? This is the second time I've needed them quickly. I had a cat in cardiac arrest and he needed to be euthanized and again they turned me down?!?!? read more

I love them! We recently switched vets. I was so worried about my cat as she was acting so weird and hiding. They helped me determine that it was stress. The staff emailed me at least twice to check up on her. read more

Hawks Prairie Veterinary Hospital - Phoebe. This was taken at a different emergency vet. - Veterinarians Near Me - Lacey, Washington

I've been taking my pet to this clinic for about 2 years, and the quality of the customer treatment by the staff in my opinion has just plummeted. Can't speak on behalf of the vets because I've never had an opportunity to meet them due to their COVID guidelines. But, after bringing my pet here the last couple times has just been a terrible experience. I don't plan on bringing my pet here again, and will drive further to a more reputable clinic to avoid this unprofessional staff completely. read more

My frenchies have been patients for a long time. The service here has gone down tremendously. The office staff is unprofessional and rude. My frenchie was having an issue that I felt should be seen. Instead of an appointment, I got rudeness and an offer for an appointment 4 months away. The issue was emergent so I asked if he could be dropped off for a "whenever" appointment....:nope. If he had what I was suspecting, hours could mean death. I'm now off to see my new vet. THe bar has been set VERY low by Hawks Prairie. **edit** if you're the clinic, before you comment, go read your doc email. You'll see my email from 2 months ago that nobody ever responded to. Also, best get your act together because these reviews are becoming common place in community discussions. read more

They use to be nice, I think. It was so long ago that I've had a happy warm welcome from hawks prairie vet. you would assume that people that work within the veterinary clinic are pet lovers. And they very much could be the case, but I have not felt that from this clinic in a couple of years. After all of the money I have put into this place having three pets, we will be finding a new veterinary clinic. read more

Extremely rude. I called to just to see if they were accepting new clients before asking a couple questions just to see if they did know anyone who was, and they hung up on me before even allowing me ask anything else. I was not rude to them and even told them that I was sorry for calling I just was desperate and I appreciated their time but their response was disgusting. They literally said "uh yeah mhm whatever" and hung up... I'm sure the doctors are great but I would prefer to have someone to talk to on the phone that at least pretends they want to help people. read more

Love this vet. They take great care of my kittens and are willing to work with owners on a care plan. our kitten just got neutered there this week. He's back to normal and perfectly happy after his adventure. read more

Rude office staff. We've been trying for about 8 months to get our dog transferred to HPVH due to its close proximity. We finally get an appointment and the office staff was so rude and dismissive that we decided to go elsewhere. If you need an appointment, they want you to call when they open on the first of the month. It's first come, first serve for the few appointments they have. We don't have time for these games or for rude and inconsiderate staff. We will take our pets and our money elsewhere. read more

We took our pup here for a medical procedure. The staff and vets are professional. We had all of our concerns addressed prior to the surgery and the vet was very communicative with us. It is a large facility and very clean. We trust that our dogs will be taken care of for any of our pet needs. read more

See all

The facility is next to the Mud Bay pet store on Martin, down the road from Costco. Parking is around back, and there is a dog pooping area well off the road and safe from any cars. Right from the get-go, this place is thoughtfully oriented toward the animals. Dr. Joana Westcott has landed here - used to be down the road, and then way up the road, and now here. It sounds like Dr. Martin is also great. The building is new, welcoming and clean - nicer than most human hospitals I've been in. An extensive upgrade from what must have been here before. Friendly, efficient, and just plain nice in every way. read more

Hawks Prairie Veterinary Hospital - Veterinarians Near Me - Lacey, Washington

We're a blended home; I do calls for 2 here who can't deal w/phones. We had 4 pets to start. Hawks Prairie has seen our pets for well checks, sickness, a euthanized pet, & rescued pet. Each visit, I've been there w/these housemates & their pets. We've met staff; seen my name on their files as advocate: written on their records as "ok to talk w/staff about their pets", the whole 7+ years here, when we started w/Hawks Prairie vets. We were thrilled w/the personable staff, to start, & for a few years. The great vets, & staff, front & back office, were mostly decent, though front office have always been a bit of an issue, it's always been do-able. The last few years, increased issues w/front staff, & what seemed high-turnover of vets, made difficulties. But, Today was the last straw. I called to make appointment for one pet, because of a health problem; I identified myself, established that our pet was on file too, & that I also advocate for housemates & their pet needs when needed, giving names to check. The person who identified as Linda, suddenly said she could not talk w/me, as she could not see my name on file for this pet (Odd, since I've been on that file for the whole time, & verified it multiple times, in person). Linda quoted HIPPA laws, spoke w/ hardened voice; repeatedly denied I was on the housemates' records to talk about their pets. She turned colder, barely let me talk as she loudly repeated office protocols, & she could not see my name on their files. She clearly stated their verbal permission was needed, each call. I said, I was texting housemate to come to phone. I could barely ask Linda what is needed to get my name put back on housemates' files, to avoid having to force disabled housemates to get on the phone each time. Linda EMPHATICALLY repeated, pet owner must give verbal permission for me to talk w/HPvets, EVERY phone call I made, because (according to her), I was not on their files. Housemate then got on phone call. Once there, Linda was still repeating herself. Then she finally said there were no appointments til into next month. (Pet has ear pain--a "now" kind of issue). But it got worse. Linda then categorically denied saying housemate must give verbal ok for me to talk for them every time....but only after housemate was on phone!! Linda now said she'd put my name on file!?..so no verbal needed for ensuing calls!? At that point, she was almost yelling at us. Both of us were nearly in ASD meltdown, struggling to talk w/ Linda; the whole time, Linda barely allowed us to get a word in edgewise. The HPvet outgoing phone message sounds like her voice, too...hyped, pressured, telling callers bookings are weeks out. The hold message is same pressured voice, listing emergency vets to call. These make HP vet sound even more pretentious & scarce than human healthcare, about how overwhelmed they are due to C0v!d conditions. That tone/manner of speaking is not a good face for a business, even w/C0v!d. It was repellent at best; obstructive of getting pet help, at least; & disastrous for any business that interfaces w/customers. It's NOT a good way to retain 4 good clients' business to that office, & referred others to come there, for several years! We TRUSTED our pets' care, & their accommodating owners, there! We had good reasons to speak highly of the HP vet clinic, for several years. But, now, all 4 of us are having huge difficulty believing HPVets can be humane or compassionate, much less accommodate the needs of disabled pet owners. ...Linda did gaslighting 101, denying what she said, & in same conversation. & saying she couldn't put the authorization on file, then saying she'd done so; & verbal needed, then not, is crazy-making...worse, because THAT was told us BEFORE, too--clearly it did not stick. ...Requiring disabled people to get on phone each time, when my name has been on record for years?...is abusive of disabled people; ...Mishandling records; is careless, unprofessional. HPvet replaced some Very good Vets, w/ones who maybe ok, but, not so good w/people attached to the pets; Replacing front office staff w/ones who seem less able to cope, is poor business. This was Not the 1st time w/similar difficulty there; but it's the worst. We've repeatedly cared that staff are human & can have bad days, too; patience. But this is repeated issues, since BEFORE the world Shutdown. Unless the owners of HPvets requires their front office staff to know how to do proper job w/ clients, & straightens out staffing issues that are messing things up, we 4 need to find vets for out support pets, elsewhere. We're VERY sad to feel need to do that. We feel there's no other way to get our pets proper care, in ways that avoid abusing disabled pet owners. We can't, nor should any have to, deal w/gaslighting & lost records. read more

The doctors are good but the staff is terrible. They make serious mistakes for lab work; they misinform patients and worst of all, they do not take care of animals before and after surgery. Our dog came back home from surgery with her back totally smeared in poop. Did they not pay any attention to her to notice it or did they not bother to clean her up? They confused left ear with right ear when analyzing swabs at their lab. They gave us totally wrong information about the vaccinations due. If we had not double checked with our records, one of our dog would have been vaccinated twice for the same thing and the other dog would have missed a vaccination. They told us no appointment is necessary just to get vaccinations but when we arrived at the clinic we were told that we cannot be seen without an appointment. There were other errors too. We have continued to go there for a year but now we are ready to find another clinic that really cares and pays attention to their patients. read more

I've been going to HPVH for years. I've always thought they were a little overpriced but they were convenient. Today I ended my relationship with them. I took my dog back in because some of the staples were coming loose from her surgery last week. I arrived for my 11:30 appt, sat for 15 minutes, and then someone came and told me they had made a mistake because they wrote my appt for 1:30. I had to take my dog all the way home, wait an hour and then load her back up. Arrived at HPVH, the vet removed one staple, took a quick look at a tooth that appeared to have a cavity and then told me I owed $40+. I told them I would pay it but they would never see me again. HPVH has become more about the money than the service. It's difficult to get an appt, they're never on time, and then they want to charge for every little thing. There are too many good vets out there to deal with this. Consider your options..... read more

Dr Jo and her team are absolutely amazing. The staff is always friendly and accommodating. We drive all the way from Shelton to bring our furbabies here! Best vet clinic out there, even during COVID! read more

Took my dog Cash here in July after he had a serious incident of his stool being all blood and nothing else. Vet took xrays, multiple tests, diagnosed Cashie with pancreatitis. Was given pills to cure his "pancreatitis" and Cash was put on a special diet. What actually happened was Cash had a splenic tumor that hemorrhaged. If you (Dr. Hiebert) were not sure of your iffy pancreatitis diagnosis, you should have let me know. I would have taken him immediately to internal medicine for an ultrasound. Cash was then put on another medication to help with his arthritis which was an NSAID that made his tumor bleed again and worse. I took Cash to Hawk's Prairie and vet thought it likely his pancreatitis was acting up again ( REALLY???? more pancreatitis???), more medication. This time I took Cashie in for an ultrasound to Olympia where they discovered the bleeding splenic tumor which had spread to his liver and his heart. Cashie only lived four days after that. But wait, that is not all... When Cash came home from the ultrasound on Thursday night, he could no longer walk and would not eat. prior to ultrasound he was still walking and eating specially cooked foods like steak. He was with the ultrasound doc from noon until almost 8pm that evening and the day had taken a toll on him. I wanted Cashie to have fluids so he could at least have a fighting chance to regain quality of life and recover from his taxing day. Called Vet and I cannot tell you how condescending and vile Dr. Lisa was to me. Completely non-caring telling me Cash was as good as dead and why bother. She refused to give Cashie fluids. I also wanted them to do a quick Cath on Cashie so he wouldn't have to be uncomfortable sitting in his own urine. She refused that as well telling me that is just what happens when they cannot get up. I guess Dr. Lisa does not know, dogs have dignity, way more dignity than you folks have empathy. If you get Dr. Lisa, good luck getting any word in edgewise, she loves to hear herself talk and is extremely long-winded. She assumes everyone is sitting breathlessly for her next sentence when all you will want to do is ask your questions, none of which she will address because she cannot shut the hell up long enough to her your concerns. Do you know my dog Cash, sick as he was, pulled himself up from his dog bed in order to urinate outside? I knew he would not soil himself, which is why I wanted to spare him having to use his scarce energy to drag himself outside. We carried him back in using a blanket, he had only enough energy to relieve himself, not make it back to his bed. He weighed 105 when he passed away. Had these pompous arrogant veterinarians stopped to inform me they did not know what was wrong with Cashie instead of diagnosing him incorrectly with pancreatitis, I would have been better prepared and better-equipped to help Cashie in his last months of life. Competent care eludes this veterinary practice; please take your pet elsewhere. This post written in absolute grief at the passing of my beloved Cashie. And with regret I ever took him to Hawk's Prairie and with disgust at the care he received there. This post outlines the events as they unfolded. Do not buy into any response stating otherwise. read more

Do not take your dog to this vet unless he/she is healthy and just needs shots. They told me my Rottweiler had a month to live and that was 8 months ago. They had no idea what they were talking about and diagnosed him with cancer. We took him to The Cancer center in Olympia and he has no cancer and is still with us. There are always new doctors coming and going. If you do go here get a second opinion. read more

Super amazing. My dogs care was elsewhere When they could not accommodate my needs, my neighbor referred me here. Instantly they got me in, we were seen by doctor right away. Dr Brown shows compassion and empathy and is very knowledgeable. I really appreciate everything they did to get me in so quickly and take care of my baby pup. I will definitely recommend and come here In the future. Decent pricing for care as well. All around a wonderful place. Thank you for your wonderful care. read more

Polite employees and outstanding service when our dog was terminally ill.

Excellent! I have had to come here twice within a month- once for my dog with a UTI and today for a cat I'm watching with an injured arm. Both experiences were fantastic. Staff is friendly and knowledgeable, they have been quick to get me in both times and their prices are fair. I appreciate that the staff are always kind and informative. Today's visit was taking a bit longer than normal and they checked in with me multiple times and explained what was going on. I couldn't ask for better service. Only suggestions I have are: it would be nice if they had a handicap door to make it easier to open the door while toting an injured animal without needing assistance. Also, it would be nice if they gave a "after care check list". Although they are thorough, I think this would be very helpful since most animals are cared for by multiple people. Otherwise- fantastic job!! I hope to not need to see them soon but know that they will take great care of us if we do. :) read more