This is definitely one is the worst experiences I have ever had when dealing with a business. I…read morebrought in my PSP for a simple repair since it's my childhood one and I want to play it again. I gave them the PSP in the end of June. They told me it should be 1-2 weeks, which is fine. I come to pick it up, they tell me it's on our desk next to be repaired, told me to come back in 3 days. I come back and they tell me the same exact thing. I'm now in August and feel like I'm getting played. Do not come to this place of buisness for any of your needs, just go somewhere else and save yourself the time and energy.

Not sure of the technicians name who helped me but I called around 4pm with a pretty serious…read moreproblem in my opinion. My wedding video was stuck in my PS4 and have been putting off getting my Playstation fixed and he said it could take a few days to fix it and get the disk out. Which I was fine with. So I brought it in expecting it to be fixed by the end of the week. When I got there he asked if I had a few minutes to kind of hang out Which I did and he fixed it and had my wedding video out within a half-hour I was so freaking happy I would absolutely go here again and I will always recommend this place to anyone who needs video games or consoles. I will be buying all of my video games and consoles from here from now on! THANK YOU VIDEO GAME WIZARDS! I GIVE THIS PLACE 10 THANK YOU! THANK YOU! THANK YOU!

Awesome selection. Prices are market but they had a lot of hard to find items. Nice to be able to…read moreput your hands on what you are buying.

Great shop, knowledgeable staff, games abound in video, tabletop and collectible card varieties, .read more

I love coming into this store. It's a treasure trove of retro nostalgia as well as current…read moreofferings. I have had good interactions with the staff at this location and they always greet me when I come in the door. They always ask if there is anything they can help me find. So far I haven't had a single disc in poor or decent condition in fact I would say excellent condition. I will keep shopping at this location in the future. For those complaining about not being able to buy online they are a local shop and not corporate relax you online warriors. Support in store purchases and long live physical.

The service was quick and efficient. They have an amazing variety of games to select from and many…read moredifferent systems. The selection is phenomenal. It can be difficult to locate video games that are rare, my only con is the price points for the video games are pretty high. I snagged a few games for my collection and will definitely be back to purchase more. The employee who assisted was kind and answered all of my questions. Go buy some games, cheer

I have picked up a few gems here! Competitive pricing and detailed descriptions of items make…read morebrowsing fun! They have had the same audio sounds from game machines and retro videos playing for years though, that is due for a change, but the quickly turned inventory allows for a sense of gambling excitement whenever I come by to check for additions to my collection. You can even be added to an alert list if you're hunting for a specific cartridge or disc. Excellent service and above par return exchange policy as well. Definitely worth it to stop by!

I tried supporting this local shop, but after what I saw, I won't be back. Watching a kid get…read morecharged $50 for a two-pack item with a $14.99 MSRP was enough for me. That's roughly $25 per modern pack--for cards that aren't vintage, scarce, or anything remotely special. There's a difference between running a business and shamelessly exploiting hype, and this shop clearly knows exactly what it's doing. That's not "market pricing," that's blatant price gouging aimed at the people least likely to know better. Card shops are supposed to build community and help grow the hobby, especially for kids. Instead, this place feels more interested in squeezing every possible dollar out of excited young collectors and their parents. It's hard to call yourself a community shop when you're pricing families out of the hobby. If your business model depends on overcharging kids and parents who don't know better, that says everything people need to know. Even their video games are priced way more than even EBay prices.

Would totally recommend had great selection of games , and have good prices when it comes to…read moreanything .

Quite possibly the nicest people in the retro game business…read more Amazing selection of games, systems, accessories and trinkets. Everything is very reasonably priced and I love the selection. But the true X-Factor IMO is the staff and how well they treat their customers, I am not what some would call a regular but I have been shopping with them soft the last few years and I am always greeted with a smile and asked if I'm looking for anything specific, and if there is anything they can help find for me. Truly a genuine and welcoming experience! I am grate for them and their hard work, thanks everyone, see ya next time!

Customer service is non existent. Employees don't even greet customers, instead continuing their…read moreconversations with other employees or using their cell phones. I hate that malls are dying, but this location needs to go anyway. Terrible!! Worst GameStop, ever.

I highly suggest Customer service training. Like other people who have left reviews, I am very…read moredisappointed in the service I received today. And I bet the employees who were there tonight know who I'm talking about from the description of my experience. I came in to grab my son a couple of games. My son gave me two names for his handheld console. I wasn't sure if he had a Nintendo DS or a switch. I asked if the games I was grabbing would work with a DS or a switch so I could confirm. Everything was in the same section and I'm not a gamer. One of the things that was really insulting is when the store associate squinted at me and said are you sure it's the one that cost $450? First of all I make six figures, which might be more than you make but I wouldn't know because I don't assume people's salaries. Why are you insinuating it must not be that one? One reason I was able to go from retail to a leadership position is because I learned not to treat people like that. Watch your own pocket. Then after I figured out which console it was (20 second call) the associate told me not to ever describe the console as a DS. Don't ever tell me what to say in your entire life. I'm purchasing a product in a store you work in. The revenue helps pay YOUR bills and I kept it kind and professional. You can affirm that it is a Nintendo switch and that is the name I should use but don't ever insult me like that again. Get a better job and a better life if you're so miserable. Before my current career, I worked in retail. I have never treated even the grumpiest customers like that. We're the same age, act like it. The other associate in the store was nice. I called in earlier to check their hours because it's Christmas Eve and I recognized their voice. So you have at least one person in the store that understands Customer Sevice, but clearly management doesn't care that they have people misrepresenting them. Look at the other reviews. I'm not alone. I will not return to this location ever.

I love this place! I love that its still around. After reading other reviews, i am shocked. Never…read morehad an issue eith Mr. Video. In fact I got text saying i owed a few dollars in late fees. Text sounded a little snarky .I responded to him right away and a told him I would come pay the fees the next day- I told him I was terribly sorry for the oversight. I got a response right away saying thank you for my understanding. If you have a late fee - just pay it. It might not be much but if everyone owed a dollar it would add up real.quick.. The organization of the movies is odd to me... BUTT....you can ask an employee to help and they are always willing to. Like I said- I love this place!

This place is amazing. It's also a relic left standing as a reminder of a better time…read more Sure you could stream your movies, videos, and games on services like Netflix or gamefly, but if you're anything like me it's just not the same. I need to see the box. Look at the pictures on the back and really weigh my options. That's why I love this place. I can rent games for all systems. I can rent DVDs and blue rays. I can choose from a physical selection instead of virtual. They have it all and its close to home. Hello instant gratification. The real bonus isn't the selection and gratifaction. It's the prices and customer service. The employees will bend over backwards for the customers. Reserving games and movies to make the customer happy. The prices are so affordable. Rent a game for $4 for 3 days. And for a dollar a day after that you can re rent for two days. This place is amazing. I can only hope that it weathers and stands 20 years from now.

I've picked up free redemption codes through Gamestop before for Pokémon shiny codes (or event…read morecodes). It's never been an issue before to swing in and grab a free code (which the Pokemon Company AND Gamestop advertise it as), even a day or two after release. This time the code was for Scarlet/Violet, Shiny Miraidon/Koraidon depending on which version of the game you have. Get to this location shortly after opening (on 9/26/25) and it's ridiculously busy with people all in line trying to buy new Pokémon cards (and possibly Magic?). That's fine- however, we then learn that we are *REQUIRED* to spend $15 in order to get the *free* code. I understand one per person, that's entirely fair...but these are supposed to be free. I watched a young man get turned away because he didn't have money, he asked if he could show them his switch to prove he has played this game and loves it; he wasn't rude, he wasn't a re-seller, he was just a guy who loves his Pokemon game. He didn't have $15 to spend for his free code and they told him they couldn't help him because the District Manager told them that morning that people must spend $15 to get the code, to avoid re-sellers (5 minutes prior to this, another guy was irritated and insisted on the fact they're supposed to be free and she handed him two codes because she didn't want to "argue over a piece of paper". What?? She apologized and was mostly kind, but I can't understand the idea that this is okay. If I had chosen to be rude, would I have gotten my code for free? Neither employee was rude to us, the gentleman who rang us out for something we didn't want was quick and kind about it but this can't actually be allowed.. when we left I saw that same young man outside in absolute tears because he was turned away (and shouldn't have been). I hope he is able to somehow get his code, I gave mine to my younger brother (who is stuck at school) or I'd have given him mine. Most of the people in the store wanted to buy cards, and based on the way they were acting about it I am certain they are in fact re-sellers. So how is it a deterrent when those people are already spending enough money to get the code? Something doesn't seem right here. I went ahead and called the Clackamas store to inquire if we needed to spend money to get a code (so I could try to get one for myself since I gave mine to my brother) and they told me no, you just have to come in to the store and it's one per person. These stores should have the same District Manager..so who is lying? I won't be spending money at the Eastport location anymore because I don't think the manager there was being truthful.. I also work retail and I know that things can be cruddy sometimes, but I don't lie to people so my store gets more money and Pro Sign-Ups ‍

Not particularly a fan of the current manager at this location, but I do believe that GameStop is a…read moregood company. One of my favorite employees from here no longer works at the location so now I would have to visit other malls to get the games and merch that I want.

I've always gotten help when I've needed it, although there may be a wait if the store is busy. I…read morehave bought lots of games, systems and other items here. I understand people complain about service here but I've always been treated well and get what I needed done.

Jackie provided the WORST customer service. When I asked what the price was on the Pokemon…read moresweatshirts she snarled out her answer from across the room in a way that indicated customers were an interuption of her day, instead of the reason she has a job. If I were the only one who bore the brunt of her rudeness I wouldn't complain, but I witnessed her also talk down to and demeen another customer who was purchasing a PlayStation. In that instance, Jackie again showed her rudeness when asked questions about the differences between the products available and was quite condescending in how she described what was available acting as if the customer was stupid for needing information to make an informed purchase. Unbelievable! The person who actually ran me up, Donnie, was very polite and friendly, however,he was a bit scattered and only rang up one of the two items I was purchasing so that I had to make two separate purchases but I will take friendly over rude and arrogant any day. And to circle back, there were a dozen sweatshirts and not one was priced, why was all that product out on the floor and not priced?Do better Game Stop!

If you're a physical media person, check this place out. They said they've been around over 50…read moreyears n it shows. Multiple rooms of vinyl, cd, dvd, vcr, posters, art, box sets, band tees, etc. literally everything. Dope spot.

I recently walked into Music Millennium and immediately saw a PERFECT copy of the Xanadu motion…read morepicture soundtrack on vinyl, sitting in a bin. Two things came to mind: 1. Who sells a perfect copy of the Xanadu motion picture soundtrack? What's wrong with you? 2. Only the best record store on the entire west coast would know to buy a copy of the Xanadu motion picture soundtrack. And there you have it. Music Millennium is the best record store on the entire west coast. Oh sure, I have about 5,000 other reasons, but that's the most recent one. I've yet to pay a visit and walk out without buying at least 3-4 albums. Add the CDs, DVDs, and all manner of other music/movie-related goodness and this place is the gold standard.