My father is a resident here. He was fortunate to get in, however be prepared for the 6 YEAR wait…read morefor a room to become available. It is very clean and the staff are the best. They are caring, attentive and ensure the residents are as comfortable as possible. There are a few rotten apples on staff but overall they are fantastic. They have activities for the residents, a tv room, an activity room, reading room. The resident Doctor is kind, very knowledgeable and available when needed. Overall this is the best LTC home where all rooms are private.

My mom is a resident at this home and after visiting many other homes before being accepted at…read moreKensington Gardens, I must tell you that I can attest that this is an amazing place. The staff is very friendly and caring and due to the language barrier, whenever they dont know what is bothering my mom they will call us so that we can talk with her and find out if there is anything that they can do to make her feel better. They always engage the residents in different activities, for instance, they decorate the Christmas tree together, draw, plant vegetables, hold music shows, paint vases, etc.... Hope Kensington Gardens continues to offer the quality care with the dignity our senior family members deserve to have, for many years!

Don't waste your money. Very misleading. Told at the beginning all the great things this place…read moreoffers. Got nothing. Had to hire personal care workers from an agency to take care of my friend. Go to a government run home. May not be as "fancy". But the care is amazing!!

Looks can be deceiving! Looks beautiful but clients who are sick should go somewhere else.read more

If I could give zero stars I would. Management has no idea what they are doing, or how to run the…read moreplace, or how to treat people. They are suspicious, paranoid, accusatory, disorganized, negligent, and always looking for any and every way to add charges to the monthly bills. Nursing staff was grossly negligent, sloppy and inadequate, and management never questioned them. Management broke very clear confidentiality and privacy laws and protocol, and treated us like garbage. The 30+ year-old, disgusting, filthy, dirty washer and dryer units on the floor were broken and were not repaired or replaced for as long as we were there. No hot water, no heat in the dryer. Completely unacceptable living conditions for anyone, especially elderly.

My mom has been here for over 5 years. Place is clean and the staff are, generally, very…read moreaccommodating and kind. Food is excellent. Prices are comparable, although since taken over by Sienna, cost assigned to a need to eat in the rooms (due to illness) has been raised which is not in keeping with standards at other places. Activities are good for the seniors. They have been excellent in keeping Kensington clean and virus free during Covid 19. Mom is happy.

My parents moved into Dunfield about nine years ago. They were hesitant initially, and within the…read morefirst week, they were thrilled with their decision. They had wonderful fun and experiences there, and made some very special friendships with the staff and other residents. My Dad passed away last year, and he always said how thankful he was that they had moved to Dunfield, and he was at peace knowing that my Mom would be well looked after. The staff are incredible, and the amazing activities and delicious food make it even better. I am also so thankful and impressed with how well they managed throughout the pandemic. The residents were kept safe, and incredibly well looked after, and the communication updates were fantastic. i can't say enough good things about Dunfield. I am forever thankful that my parents made the decision to move there when they did. The staff and many of the residents became like a second family for them. Though my Mom is now alone in her unit since my Dad died, she has a huge network of friends there, and the staff look out for her with great kindness and respect. Thank you Dunfield. You are awesome. Claire

Beauty is skin deep…read more This is a review for all the sons and daughters with parents looking for a retirement home. We all obviously would like to see our parents happy in their last years and while on the surface the Dunfield appears very nice (even with a Star article on how exciting the activities are at the home) I'm here to tell that my personal experience I would discourage having your folks moving into this home. If you do move into this home you'd better make sure that you are nearby at all times, because this home will not be there for you when your parent faces a health crisis. My mother has a history of strokes and she had an episode. I do not live in Toronto and could not be available. When I talked with the director of care during this event she started to tell me that they are not a assisted living facility and could not provide anyone to travel with my mother to the hospital. Now my mother was disorientated and I've spend enough time in Canadian hospitals to realized that if there isn't someone there fighting to get the patient looked at you might not even get treated for a day. In the end, I yelled at the director of care and she finally relented and sent a nurse with my mom. However, I can tell you the stress was extreme and I can assure you don't want to be in that position. I also get the feeling that the home was taking advantage of folks. It is so expensive and yet they don't really take care of everything one might need. For example, they supply one assisted shower per week, and of course if you need the assistance then you are likely going to need additional showers. The Dunfield charges $40 extra for every shower, so be sure to ask for all potential charges. Frankly, I think the home is in a bit of trouble. The last I check they have a large construction project next door (be sure to visit during the week to hear the noise) which will block all views on the north side and they are also blocked on the south side. My mother was never really that happy at the home. Again on the surface things look good, the food is well prepared, and the setting very nice but it was never a particularly friendly environment. She is at a new home now and is very happy so you probably should really feel out the environment. Check out how often people talk in the hallways and in the lobby. In my mother's new home there is a very friendly environment where people talk to each other much more than they did at the dunfield. and that helps keep my your parents happier and I believe healthier. In the end I'd encourage you to have your folks look around and discuss with them what happens during a crisis, this is particularly an issue when you parent is a widow/widower. Make sure you get all the charges and talk through multiple outcomes. Finally, I'd consider a home like the Amica at Villa Da Vinci where they are very focus on taking genuine care of you parents.

these are the warmest most caring people I have come across…read more Jodi made us feel like family from day one and they gave vent over backwards to make our mothers transition smooth and stress free .Thank you four elms for all you do . 5 stars not enough

What a phenomenal place. My mother is there now. The staff is the best and they go out of their…read moreway to make the residents feel special. They offer so many activities and events for the residents.

I cannot say enough good things about this exceptional long-term care home. The care and patience…read morethe staff showed toward my mother were truly a blessing I will forever treasure. It's evident that the caregivers are deeply passionate about their work, and their dedication shines through in everything they do. The Islington floor staff became like a second family to my mother. Whenever I had a question, they would stop whatever they were doing to assist me right away. Truly impressive!

From the owner: Village of Humber Heights offers a full Range Of Living & Care Options All On One Campus. Providing…read moreHolistic Health Care In A Home Like Setting Located Within An Internal Neighbourhood Design That Promotes A Caring Community.

This residence is terrible. My MIL's unit had a leak that they refused to fix. The food is greasy…read moreand inedible. They charge you if your toilet is clogged. They charge you for everything with no warning and then lecture you about "ripping off the system." They don't even have a fee schedule. They make it up as they go along. The decor is dirty and depressing. Any classes are supposed to be organized and all the work done by the seniors. They had a doctor at the residence which was supposed to be a selling point but they fired him because it cost too much. Bait and switch. Notice that shareholder dividends didn't go down during the pandemic which should tell you everything. Chartwell sucks. Never use them. (It takes a lot of garbage to have an 80+ woman want to move but she's moving. Don't make the same mistake)

My mother is in independent living at the Chartwell-Grenadier residence. This residence is attached…read moreto a long-term care facility. So, when lockdown hit, even the perfectly competent and independent seniors were forcibly confined to their rooms. Wanna go for a socially distanced walk in nearby High Park? Maybe pick up groceries? Sorry. No walking outside allowed. Imagine paying ~$5000 a month with no activities, and your "landlord" locks you in. When the 1st lockdown ended my mother was confined to her room for another week because the elevator was in disrepair. No rent adjustments were offered.