Extremely disappointing experience at the Hawthorne Chase branch. The woman at the window was rude…read moreand dismissive from the start. She made an unnecessary comment implying I never withdraw money from my account--even though there was a clear record of a withdrawal just two weeks prior. Then she took my valid California driver's license and demanded a second form of ID, which felt unnecessary and intrusive. All of this while sarcastically asking if I was "having a good day." I asked for my ID back and walked out. I won't be returning to this branch and don't recommend anyone else waste their time here either.

The last time I was at this branch and older Indian women came pushing through the doors, bypassing…read moreeveryone waiting and tried to push past the line and go to the front. When the employees nicely let her know she needed to wait in line she pretended to spit at one of them and tried to hit a woman with her cane. After her little outburst, I thought for sure they would be escorting her out. However, they only made her wait on the side for a few minutes and then allowed her to cut the line and go to a banker. If I tried to hit somebody with a cane, I would be arrested. The woman was extremely coherent. She was not handicap. She was just entitled. Allow allowing one customer to swing at employees and then stay with the rest of us is absolutely unacceptable. She had an outburst at me in the parking lot and pushed me to get past me inside the door and then assaulted an employee and they allowed her to stay. While LA can be a strange place, allowing a disgruntled and violent person to stay with the rest of us is extremely unprofessional and unacceptable. I do not feel comfortable or safe at this chase location. Get it together Chase, you're not the only banking option...

Anthony the personal banker greeted me and allowed me to take a short cut since I am limping with a…read morecane.He proceeded to process my transaction which needed a manager approval.Mirta the branch manager walked over and signed off promptly and was friendly and thanked me for coming in.I felt respected and appreciated.This will be my go to branch.Thank you Anthony and Mirts!

Manager wasn't able to guide me to tell me what could happen or would happen in my situation that…read moreled my account to be frozen and a check to be considered fraud. I tried my best to speak with 2 different branches in person Hawthorne and in Culver City. And both managers just acted like there was nothing else they could do to help me in my situation. I had to drive to a location in Wilshire with great reviews and spoke with a banker named Jin Lee who greeted me and sat me down to go over my situation asked me a lot of questions and made calls to the company reps to help me fix the problem.

Jessica was very helpful and professional, she greeted me when I entered the door and asked me if I…read moreneeded any assistance and she was able to solve my issue with an online app

Read the reviews after the negative experience. Had I read the reviews, I would not have gone to…read morethis place. The biggest issue with this place that I experienced is the wait time for simple stuff. Moms came in here to select a PIN for her ATM. Although Zulma Herrera (BOA employee who assisted) was nice, professional, and apologetic for the 1 hour wait time. It did take at least an hour from the time moms requested a PIN # change to actually changing her PIN. Yet there was only 1 customer ahead of moms. Excellent experience with Zulma. Which is the only reason this location didnt get a 1 star review. As we had terrible experience with wait time.

I can't give Brandon Johnson of Kinecta Credit Union enough praise. I was discouraged before…read morearriving to the bank because the phone teller service was absolutely zero help when trying to resolve my account issues. Mind you I spent a total of nearly 2 hrs over 3 different phone calls and my problem was never resolved. Brandon assisted me inside the branch and took the time to completely understand my situation and reached out to the correct department to resolve my issue the same day. He was also very thorough in explaining me the processes and where the confusion may have occurred. He was committed to resolving my issue. Brandon help was tremendous and very much appreciated.

Clean, quiet, quaint. Brandon was awesome and thoroughly…read moreeducated on the different options that Kinecta offers. I wanted to open up a credit union acct. ended up getting a High Yield Savings Acct. Process was smooth.

customer service! i've been a customer for 30 years and i needed a money order. i asked if they…read morecould waive the $10 fee, Luis lied and told me that only managers could do that and there was no manager on duty. i say he lied because i wanted to withdraw a large amount a month or so ago and they didn't have the cash so the banker said they could give me a cashier check and they would waive the fee, and it was not a manager - you don't value me so why should i bank with you

Took too long, employees are taking and customer need to waiting 1 hour for the cashier. 6…read moreemployees in the desk and 2 cashier..

Very nice representative. I've been coming to this branch for well over 10 years and I can honestly…read moresay that I have never once had a problem with a teller nor a banking issue . The lines are always short , tellers are friendly, helpful and polite , it's always just a great experience. The only issue would be the occasional parking lot being a bit crowded since they share the out with several other businesses but that's not their fault So it you're looking for a credit union I'd suggest checking this one out in Inglewood on Century right by Costco .

i have been having a lot of personal in housing problems to the point where i get so mad that i…read morelose my mind and forget my my password (two banks) ! i couldn't take care of my business because of my password i went to california credit union i tried to do it myself, and it will not let me! i i was unable to retrieve it online, so i went in! i had the pleasure of working with jazmine vasquez. she. was very pleasant and knowledgeable.‼ she did not give me the runaround. she handled it. it was done. i'll give jazmine a ten and recommend anybody coming to california credit union in inglewood‼ thanks again for jazmine

I came in to cash a check that I received from my credit union. The issuing bank was Wells Fargo…read more Not only did I wait 30 minutes in line, the lady said I could not cash the check and it was considered "deposit," only. And so I asked if I could open an account to deposit the check and she stated it would take over an hour to open an account. I was able to open an account on the website in less than 3 minutes, deposit the check right away. This level of poor integrity is unacceptable. Would never want to come to this place again.

This feels like "just another Wells Fargo branch," but they do all the little things right…read more First, this is a low-traffic location despite sharing a parking lot with Habit, Chipotle, and Walgreens. It's also in a quiet, safe neighborhood and near El Segundo business campuses and buildings, so the average clientele is nice and well-behaved. While there are some younger tellers here, they are friendly and not judgmental when you need to make a transaction for a more significant than usual amount, such as withdrawing or depositing several thousand dollars in cash. The ATMs are never busy, and the parking lot in front of them is well-lit. Plus, there is always foot traffic to and from Habit and Chipotle, so you never feel isolated when using the ATM. Pros: * Friendly and welcoming staff with immediate greetings and helpful guidance. * Efficient service with minimal wait time despite a busy branch. * Knowledgeable employees, even with younger staff. Clear explanations and thorough responses. * Comfortable environment. Clean, professional, and organized setting. * Convenient location right on PCH. * Feels safe. Cons: * Limited privacy. Some financial discussions took place in desk areas with low walls. Feels like an open space. * Only open until 5 PM. * Closed on Saturdays.

This bank stole from me. I was on Phillip Fetchco's bank beneficiary and was excluded from being…read morecontacted by the bank or probate court Something fowl went wrong. My aunt Linda Morales as well as Susie Fetchco altered the paperwork with your bank. My name is Marilyn Jane Hart and this bank along with the realtor and courts have robbed me of my beneficiary rights. This bank is not to be trusted whatsoever.

nice size branch with walk up and drive up ATM's. Very friendly staff members. Wait time not long…read more I got my first credit card with this branch. thx for introducing me to your credit card.

I've had the most remarkable experience in my entire Wescom membership journey--and I'm not…read moreexaggerating. It was a moment that truly stood out. Fred Snelling, the Wescom Branch Manager at 2871 W. 120th Street in Hawthorne, CA 90250, and a fellow veteran, went above and beyond to address my concerns and align them with a thoughtful, responsible vision for the future. As a 65-year-old Marine veteran, I'll admit I can sometimes have an on-and-off attitude, but Fred understood me perfectly, and I'm deeply grateful for his patience and insight. I don't know if Fred is a Christian, but his kindness and demeanor certainly reflected that spirit. I'm so impressed that I'm eager to refer my son, wife, and best friend to open accounts under Fred's leadership. If you're ever at this branch, be sure to say hello to Fred Snelling--he's someone who truly makes a difference.

This branch has a drive-thru! I love this branch specifically for this reason. Wish that all branch…read morewould have this ability.