Extremely disappointing experience at the Hawthorne Chase branch. The woman at the window was rude…read moreand dismissive from the start. She made an unnecessary comment implying I never withdraw money from my account--even though there was a clear record of a withdrawal just two weeks prior. Then she took my valid California driver's license and demanded a second form of ID, which felt unnecessary and intrusive. All of this while sarcastically asking if I was "having a good day." I asked for my ID back and walked out. I won't be returning to this branch and don't recommend anyone else waste their time here either.

The last time I was at this branch and older Indian women came pushing through the doors, bypassing…read moreeveryone waiting and tried to push past the line and go to the front. When the employees nicely let her know she needed to wait in line she pretended to spit at one of them and tried to hit a woman with her cane. After her little outburst, I thought for sure they would be escorting her out. However, they only made her wait on the side for a few minutes and then allowed her to cut the line and go to a banker. If I tried to hit somebody with a cane, I would be arrested. The woman was extremely coherent. She was not handicap. She was just entitled. Allow allowing one customer to swing at employees and then stay with the rest of us is absolutely unacceptable. She had an outburst at me in the parking lot and pushed me to get past me inside the door and then assaulted an employee and they allowed her to stay. While LA can be a strange place, allowing a disgruntled and violent person to stay with the rest of us is extremely unprofessional and unacceptable. I do not feel comfortable or safe at this chase location. Get it together Chase, you're not the only banking option...

Worst experience with a bank. Deposited a check on 03/29./24. Was told check funds would be…read moreavailable by Tuesday. 04/02/24. Found out on Tuesday that check was still in fraud prevention. Went into branch at 12710 Hawthorne Blvd, Hawthorne CA. Asked for manager he sent teller to tell us that an additional hold was being extended. We insisted on talking to the Manager that's when we met Jose Lopez (manager) he told us the check was fraudulent and the checking account would be closed.He also said it would effect future ability to open an account because fraud alert would be placed on records with check system. He went on to say we said that wreceive a legal document to take to another bank and we could present that document to a new bank but it wouldn't be the actual check. Called the Attorney that issued the check and she said check was cleared on 03/29.24. Called back to Citi bank and talked to Timothy in fraud prevention and did conference call with Attorney. The attorney verified with Timothy (city bank) fraud prevention that she issued check and the check was cashed on 03/29/24. Timothy then said he had to call her directly and he would call us back never heard from him. Called back a 2nd time and talked to Noel. He started entire process over. He put us on hold alleging he tried to call lawyer back but He couldn't reach her. He kept putting us on hold. While on hold I called Attorney office and got her Assistance immediately who stated no one was calling. When Noel finally came back and I told him that I had just talked to the office he informed me the account would be closed in 3 days for fraud. We asked fot a Supervisor got Jem she said she would call the attorney in thf morning .3/3/24 Talked to Gabriel he can't confirm check with Lawyer. We were told at branch to call and ask for someone in USA. Everyone we spoke to refused to transfer us. Finally today we got USA and was told phone system doesn't allow representatives to reach attorney with a 213 area code. So everyone was lying. We have a number to call in USA now. So at last we talked to Sade a representative at CITI bank in USA. She verified validity of check with attorney and has taken steps to take account and debit card out of fraudulent closer status and reinstate account. But it takes up to 2 weeks for this process even though check cleared same night it was deposited into Citi bank. This has been humiliating. We were told by branch manager in front of customers that it was fraudulent activity. We have hooked to at least a dozen people who blue smoke up our butts. And last thing we have been told is too wait Talked to Mart today. He first said stated that account was being Finally Clearec

Loyal customer for 20 years. They claim I was five days late on my payment once and charged me…read moreover $500 in interest.

Jessica was very helpful and professional, she greeted me when I entered the door and asked me if I…read moreneeded any assistance and she was able to solve my issue with an online app

Read the reviews after the negative experience. Had I read the reviews, I would not have gone to…read morethis place. The biggest issue with this place that I experienced is the wait time for simple stuff. Moms came in here to select a PIN for her ATM. Although Zulma Herrera (BOA employee who assisted) was nice, professional, and apologetic for the 1 hour wait time. It did take at least an hour from the time moms requested a PIN # change to actually changing her PIN. Yet there was only 1 customer ahead of moms. Excellent experience with Zulma. Which is the only reason this location didnt get a 1 star review. As we had terrible experience with wait time.

Rosa Solache Personal Advocate is very helpful She goes…read morebeyond her job classification to help you. Any thing you need or don't understand she can help Thanks you for all of you help Debra and Dorothy

Rosa Solache is amazing. I had so many questions & concerns coming in. She showed so much patience…read moreand understanding. She answered everything I wanted to know & guided me in the right directions, gaining confidence along the way. Rosa's experience in doing what she does made mine a whole lot easier & I cannot thank her enough!

customer service! i've been a customer for 30 years and i needed a money order. i asked if they…read morecould waive the $10 fee, Luis lied and told me that only managers could do that and there was no manager on duty. i say he lied because i wanted to withdraw a large amount a month or so ago and they didn't have the cash so the banker said they could give me a cashier check and they would waive the fee, and it was not a manager - you don't value me so why should i bank with you

Took too long, employees are taking and customer need to waiting 1 hour for the cashier. 6…read moreemployees in the desk and 2 cashier..

Very nice representative. I've been coming to this branch for well over 10 years and I can honestly…read moresay that I have never once had a problem with a teller nor a banking issue . The lines are always short , tellers are friendly, helpful and polite , it's always just a great experience. The only issue would be the occasional parking lot being a bit crowded since they share the out with several other businesses but that's not their fault So it you're looking for a credit union I'd suggest checking this one out in Inglewood on Century right by Costco .

I had another great experience working with Alan Shelley at California Credit Union! Alan took the…read moreinitiative to let me know that I was eligible to refinance my home at a lower rate. This was greatly appreciated because I do not keep my eye on the mortgage rate market since I am terrible at financial planning. Alan saved me over $200+ each month on my mortgage payments and all the closing costs were covered by the credit union. An incredible deal. Alan made the process seamless for me and explained all the technical details. Whenever I had a question about the technical jargon, Alan would break it down for me in layman's terms. I am a big believer in nonprofit banking, so it felt really great to not only refinance with a credit union but to also know that my mortgage remains with the credit union for the remainder of its term. I've been banking with California Credit Union for many years -- my savings and checkings accounts are with CCU and I hope to stay with them for the remainder of my time on earth!

Called to ask them how much it would cost to cash a check. I'm in torrance. Why would I drive down…read morethere if its going to be expensive to cash a check. I told him the amount to check. I told him what kind of check it was he couldn't tell me 1 or 2 or 5 % how hard would that have been. The guy said you could come and check it out i'm not allowed to give any information over the phone. How about just saying I'm too lazy to figure it out or asking someone what the percentage is.

Great service here my go to spot for my cashiers cheque's on the monthly check them out & I'm sure…read moreyou'll say the same thing!

I came in to cash a check that I received from my credit union. The issuing bank was Wells Fargo…read more Not only did I wait 30 minutes in line, the lady said I could not cash the check and it was considered "deposit," only. And so I asked if I could open an account to deposit the check and she stated it would take over an hour to open an account. I was able to open an account on the website in less than 3 minutes, deposit the check right away. This level of poor integrity is unacceptable. Would never want to come to this place again.

This feels like "just another Wells Fargo branch," but they do all the little things right…read more First, this is a low-traffic location despite sharing a parking lot with Habit, Chipotle, and Walgreens. It's also in a quiet, safe neighborhood and near El Segundo business campuses and buildings, so the average clientele is nice and well-behaved. While there are some younger tellers here, they are friendly and not judgmental when you need to make a transaction for a more significant than usual amount, such as withdrawing or depositing several thousand dollars in cash. The ATMs are never busy, and the parking lot in front of them is well-lit. Plus, there is always foot traffic to and from Habit and Chipotle, so you never feel isolated when using the ATM. Pros: * Friendly and welcoming staff with immediate greetings and helpful guidance. * Efficient service with minimal wait time despite a busy branch. * Knowledgeable employees, even with younger staff. Clear explanations and thorough responses. * Comfortable environment. Clean, professional, and organized setting. * Convenient location right on PCH. * Feels safe. Cons: * Limited privacy. Some financial discussions took place in desk areas with low walls. Feels like an open space. * Only open until 5 PM. * Closed on Saturdays.

I've had the most remarkable experience in my entire Wescom membership journey--and I'm not…read moreexaggerating. It was a moment that truly stood out. Fred Snelling, the Wescom Branch Manager at 2871 W. 120th Street in Hawthorne, CA 90250, and a fellow veteran, went above and beyond to address my concerns and align them with a thoughtful, responsible vision for the future. As a 65-year-old Marine veteran, I'll admit I can sometimes have an on-and-off attitude, but Fred understood me perfectly, and I'm deeply grateful for his patience and insight. I don't know if Fred is a Christian, but his kindness and demeanor certainly reflected that spirit. I'm so impressed that I'm eager to refer my son, wife, and best friend to open accounts under Fred's leadership. If you're ever at this branch, be sure to say hello to Fred Snelling--he's someone who truly makes a difference.

This branch has a drive-thru! I love this branch specifically for this reason. Wish that all branch…read morewould have this ability.