Customer service is the absolute best. They were not able to repair my glasses, but reached out to…read moreanother vendor for me. And while the glasses were not able to be repaired the service received was appreciated.

Mom had a ring that had been run over by a car in her jewelry box for years. I heard about…read moreJohnson's from a friend who has lived in Cary many years, so decided to take the ring in and see if they could fix it. The lady that helped us when we left the ring made no promises, but said they would try. She was so kind! Today we picked up the ring....and it was even better than new!! Not only did they fix it, they cleaned it up and it was shining like new. She is so pleased and the people there are so helpful. I will come here for any repairs and even a watch battery from now on. A small but wonderful store with wonderful customer service!

Was promised a response for next steps after a phone call and in person meeting by a specific date…read morethat they provided. Sent multiple emails with no response to date. Poor business practices. Would not work with them even if a response was received.

Lily, Brian, and the team at Booth are just incredible. They were able to re-size my very delicate…read morevintage engagement ring to several sizes smaller than any other jeweler could. I was so pleased with their work the first time around, I decided to go back for a custom wedding band. My engagement ring has an unusual shape and Lily came up with a fabulous idea for a wedding band jacket during an initial consult. They gave me a quote and a computer model and kept tweaking it until it was exactly what I wanted. The ring was complete on-time and is stunning. They've made a piece that looks like it belongs with the engagement ring. I also have to specifically call out Taylor. The most amazing part of my wedding band is the incredible hand engraving running around the top of the bands. Taylor does INCREDIBLE, unique hand engraving. It's art. I cannot believe my luck that I get to wear his gorgeous work on my hand for the rest of my life. Working with the team at Booth has been a complete delight and I would absolutely come back for future jewelry purchases. Shopping here supports incredibly talented, local artisans and their skill is undeniable.

Would not recommend them with high carat gold. Wanted to turn my 24k gold into other jewelry and…read morethey did a scratch test to test the gold. They stated it was 22k. As a jeweler, they should know scratch tests are not meant for higher carat gold but a xrf or pmi gun. Took it to a pawn shop for testing and even the jewel recycle and they both confirmed it was 24k. Them being jewelers, they should know this and not try to scam customers. Their work is amazing from what I have seen but I can not trust them. Beware.

When a tenured branding expert moves from Los Angeles to Durham, she's compelled to analyze…read morebusiness presentation. From the moment I met one of the owners, this gem of a store got my attention. Before setting foot into the shop, I was impressed by their proactive, organic social media campaigns. The visit to Jewel Smith of Durham blew our minds. The attention to in-store customer service was most refreshing and sadly unique. They know how to make the jewelry purchase experience fun and memorable. Each piece is created by talented architects with impressive tools and timeless machinery. There are exquisite pieces that are one of a kind with gems carefully purchased from every part of our planet. I realized after my first visit to the local mall here how I'd never again attempt a purchase at a chain jeweler. It's not too late for Christmas with their fully staffed extended Holiday hours and a dedicated parking lot. And then there's always Valentines Day.

Great customer service and prices for repairs and beautiful jewelry pieces for both men and women…read more Had my watch band fitted they did it while I waited and it was perfect on first adjustment. I loved their men's selection such beautiful pieces I will definitely be coming back soon to purchase a few of the pieces for my son as well as having more of my broken jewelry fixed now that I know they do that as well as sell beautiful pieces for men and women.

True Gem! Came here…read morefor jewelry repair and watch battery change and I am so so so glad I came here and found this place in quaint town of Clayton! Venue: it is a small store. Jewelry displays present. I'm so glad I beat the crowd because after I was seen, there was a line. Service: exceptional, excellent, exceeded my expectations! Ms. Donna was amazing! She examined all the jewelries I brought, explained the process of jewelry repair. Provided great insight and recommendations. I felt I can trust all staff here just with my encounter with Ms Donna. Watch battery change took 5-7 minutes. They even cleaned the watch for us. Price: now this is the important part - alongside service, quality of work, you also shop around for the price of service. When I came here and got the quote I've realized I've been getting overcharged and getting ripped off at other places! Like the repair shops in chapel hill, Durham and south point mall For example: battery change in other places were $50-75- we got all sort of excuses that it is a special watch, need special battery from other places. Here $15 + tax. Informed us the battery should last (+/-) 5 years. Repair quote was fraction of the cost we got quoted previously at the other places. Very satisfied and will be definitely coming here!

Found a HandPicked here! Woohoo! For a tomboy, I love this girly store -- very cute pieces of…read morejewelry at excellent prices. There's lots of silver, which makes this allergic-to-gold chick quite happy. Most of the pieces, though, are colorful in all sorts of stones, textures and designs, and many have matching earrings. Some pieces are small and elegant while others can be on the big and bold side. I'm okay with moderately-chunky, but brash and over-the-top-chunky is not my style. HandPicked does gift certificates -- great idea if you need a gift for a girlfriend but aren't sure which piece to choose (if you are a guy, that piece of advice is NOT for you! Buy something you think she'll like, but hang onto the receipt just in case). They also do monogramming. I wish this location was bigger and had more inventory.

Really LOVED this store. Not sure why I just found out about it!…read more They have cute stuff for you, friends, and moms! And I loved their service and felt very comfortable...I am not a fan of Charlotte's because I feel like they judge me when I walk in. Jewelry, bags, and fun home decor.

I had my watch break and the gentlemen inside was nice enough to fix it on the spot. super awesome…read morecustomer experience

Amazing service! I came in for help cleaning a watch for a gift and they did a great job, were…read moreexceptionally kind, and had great service!

Larry is the best! You won't find a more honest man or better Jeweler in all of Raleigh!read more

Personalized services at reasonable prices. Nice folks! Watch battery replacements only $5read more

I FOUND THE ONE!! I spent a year searching jewelry stores up and down the east coast looking for…read moresomething very particular, a 'grandmothers bracket' for my wife to celebrate our 40th anniversary that would have the birthstones for all of our grandchildren. After every store saying, nope, don't got that, I met Christian at JM Edwards. The first real jeweler that took a genuine interest in me. Christian helped me design the perfect bracelet and then custom made it form me, and he did it inside my budget!! ... it came out exquisite. JM Edwards is not a jewelry store where you take a watch to get a battery replaced, it's a jeweler, someone who listens and cares, and delivers exquisite pieces.

High price for changing watch battery and after providing the battery the watch stopped workingread more