The no longer repair watches. He told me it is no longer worth the effort for him. I understand, but just be advised. He did provide a referral however, but nothing local. read more

The service, professionalism, and attention to detail of the team at Godfrey's was really impressive. My ask was a re-creation of a 25 year old wedding band. Business travel necessitated that the transaction be done remotely. I was offered multiple options, expert advice at every step, and never felt like I was being up-sold on higher-priced solutions. Ring was made, from scratch, on-time, on-budget, and when my wife and I got to see the ring for the very first time, in person, the WOW! factor was everything I hoped it would be. Would recommend for anyone looking for a great jewelry-buying experience in Raleigh and, honestly, anywhere else in the U.S. You'll be in good hands. read more

So happy! I had gotten a Snoopy watch from Target & due to my small wrists, I needed some links taken out. Godfrey's is near my home, so it was an easy decision to go here. The store is old school & so cute! Their unique jewelry is gorgeous, even the boxes for the jewelry was beautiful. I wanted it all! The mom & son team are super sweet. The son got my links taken out quickly & had me all set up. I'll definitely be back. Fantastic service! read more

Godfrey's Jewelers - Jewelry Near Me - Raleigh, North Carolina

Terrific personal service. No pressure, you can take your time. Todd is a seasoned professional and had an answer for each of our questions. We were buying a wedding ring and he was willing to hold the ring for us several days while we made up our mind. The ring is great and of exceptional quality. We both feel really good about our choice since we know that Todd stands behind his product and we get to support a fine family business rather than some megastore. read more

Godfrey's Jewelers - Tom & D'Lynn - Jewelry Near Me - Raleigh, North Carolina

Awesome place real old school jewelers who can solder and repair your pieces in house. It reminds me of Mr Pittman who ran a local jewelry spot in Clayton. The men there were so friendly and helpful. My newest piece had become tangled in the box and the man who assisted me gladly took out his magnifying glass and tweezers to unravel it. He measured the required area that needed an extension, then showed me comparable chains we could order to do job. During the conversation he gave me a great money saving way to repair item by using some of my old jewelry that was just sitting in my jewelry box. An honest and savvy jeweler you can't ask for more. Not to mention they are next door to my favorite Delta 8 store. I will be a frequent customer my jewelry can be cleaned as I shop. Super glad I found this spot its in the section of Glenwood Ave I feel gets passed by most head to Crabtree Mall but locally owner small businesses are the backbone of our communities and I try to supprr them so please remember this spot when you need a watch battery, repair or a nice unique piece of jewelry that can gracefully be engraved in this charming store. read more

My experience here was with Todd. We brought my wife's ring in to have the stones changed out. While the stones were being switched out Todd had to damage the setting in order to remove one of the stones without destroying it. He decided to do this without consulting us first. We were contacted that the ring is finished but is damaged and were told it would cost extra to have the setting repaired. I objected at having to pay for damage that may have been avoided if we were consulted before the damage was done. He refused to even lower the cost of repair, and instead discounted the price for changing out the stones. In the end we were returned a ring with one setting damaged, and will be going to another jeweler to have it repaired as I was afraid more damage might be done during his repair without my consent. I reviewed this as two stars because throughout the whole ordeal Todd was polite and respectful, but was firm that we should have to pay for the damage he caused to our ring. If anyone is to go with this jeweler I would suggest having something in writing requesting that any additional costs or changes from the initial agreement must be agreed upon by both parties before continuing with the repair. read more

Todd is fantastic. I went to him last year to get a custom engagement ring for my then-girlfriend, now my wife. It is absolutely beautiful. My wife went to him for my ring as well and I love it, it's very beautiful as well. We've had nothing but positive experiences with Todd and I'd highly recommend his services to anyone! read more

The owner and Godfrey was great in removing links in my watch my brother gifted me for my birthday. However for taking out 3 links that took all of 2 minutes, I was charged $30. I don't mind paying but that was gouging. Family small business, I get it. You need the revenue - but at least work with your customers. I for one am highly unlikely to return for any repairs or jewelry purchases. A heads up on the rate prior to doing the 2-minute job so I was aware I was about to get gouged would have been lovely. Probably still would have went thru anyway because I would have appreciated the earnestness beforehand. Baileys just did the same operation on another watch of mine. For free. Hadn't even purchased anything from them much less this particular watch. Evans Jewelers out in Smithfield is a really fine Jewelry store as well. Top notch folks and fair honest pricing. read more

Pathetic. $20 for watch batteries at 3pm in a empty store less than a mile from my house. Supposedly a "high-end" store, but I have shopped with Carlyle and Friedman's my entire life, and what makes a jeweler genuinely "high end" is their relationship with ALL customers, particularly those who are neighbors to their store. Godfrey's customer service is NOT indicative of our neighborhood nor Raleigh. Please DO NOT pay exaggerative prices for underwhelming service. Read the other low reviews, and take our advice. You can learn a lot from how a wealthy establishment forgets the tasks that are part of the established trade they claim to represent. And for those who have had shabby customer service, here's a question: When there are no customers in the store, but the lone worker quotes exaggerated prices followed by a quick recommendation of where to get a cheaper product that they carry, what's the most consistent reasoning for a business to turn down a sale to a BM for something they have in stock? Watch the movie Life, and wait for the "pies" scene. Disgusted. I own my own home a mile from this store, believe me I could have paid the price for a necessity like watch batteries. But I choose to spend my money where its appreciated, how about you? If Godfrey's jacks up prices for link removal and watch batteries, imagine the inflation on a tennis bracelet or signet ring...SMH. read more

Old school jewelry store and repair with fantastic customer service! Took a few pieces here to discuss repair down the road. Not only was I given honest answers, but the most reasonable and cost effective approaches were discussed instead of them pushing any service. I have had terrible experiences at other jewelers including a chain that completely messed up a ring my late father had given me and then they didn't care at all. I have been thrilled with the precision and care that everyone at Godfrey's has given my pieces and the fantastic customer service here. Seriously, don't go anywhere else in Raleigh!! This is the best place to go for quality work from quality people. Hours are a little funky, so check ahead about hours before dropping by! read more

Sad this place doesn't have more reviews because it is great! I went in with a bunch of jewelry to have repaired and rather than taking all of it, they actually told me about other jewelry places in Raleigh that can fix some of my pieces for cheaper than them. I didn't know that kind of honesty still existed in businesses! The pieces they did repair came out great and were very reasonable priced. The people working here are very friendly, helpful, knowledgeable and honest. They also had beautiful pieces to purchase! read more

Todd Godfrey has alway done excellent work on my jewelry repairs, cleaning jewelry and giving me advice on my jewelry. He is very knowledgeable and professional and a pleasure to work with. His jewelry selection is also quite nice. read more

Godfrey jewelers is a top notch jewelry store. I was gifted a 14k gold pinky ring with a 3/4 carat diamond and took it to Godfrey to appraise and clean it. I don't like to leave valuables with someone I just met so they let me look at the diamond under the microscope so I could see the slight inclusions and verify it is mine when they finished repairs. The ring looked good as new and I can't say enough about how professional Todd was and how quickly they finished the repair. Highly recommended jeweler!! read more

I took a mechanical watch here to deal with two issues: fogging inside the crystal and to get the dates to flip over closer to midnight. My watch was returned and I soon discovered that the hands were replaced improperly and touched each other at certain points, preventing them from turning. I took my watch back and was told that that was an indication that the movement was damaged in an expensive-to-repair way. When I told him that it worked fine before I gave it to him, he agreed to fix it, clearly not remembering before that he had just serviced it, despite it having been only a few weeks. After a week or so he told me that he had to ship it somewhere to get it repaired. This was the beginning of about three months without my watch. When it was finally returned, it came back without the band or clasp. He agreed to replace them, and I told him the exact products that he had lost. He replaced them with inferior products, but I was tired of dealing with him at this point. To top it all off, the watch still fogs. I would seriously suggest that you not trust your watches to Godfrey's. read more

I used Godfrey's Jewelers for my fiance's engagement ring. When first looking around, I didn't want to go to one of the large cookie-cutter jewelery stores. Everything worked out very well from the very beginning. Todd Godfrey was super nice, and very helpful the entire time. It was funny in the beginning because whenever I told my family/friends where I was getting the ring, they would all say the same thing, "Ohhhhh I love Todd, he did 'this and that' for me'". We worked together on a custom ring where I described what I was looking for and he helped me design it. Everything was very professional, and the ring turned out beautifully. read more

What a wonderful store! Mr. Godfrey is knowledgable and attentive. I took in four watches for battery change and he even cleaned one of the band that was dirty. He made great recommendations when I inquired about certain brands and gave me other resources to look further into the brands. Not a big box store but the attention and the service you receive from a family-owned store that takes pride in their business and really knows the industry will always surpass the "bargains" you may get from a mega box mall stores. Great find! read more

I've had my necklace lobster catch fixed here, a cross pendant put on it as well as had it resized. I have also referred friends and family members to come here. As a small business owner I can tell you this is a great family owned business! Quality repair work as well as friendly staff! read more

I just picked up my engagement ring I had resized and appraised at Godfrey's, and between the outstanding customer service, fast turnaround time, and quality work, I'll be a customer for life. I also love that it's a small, locally owned family business. I met with Todd, the owner, his mother Nora, and cousin David, and all three of them were super friendly and very knowledgeable. I was expecting to have to wait until next week at the earliest to pick up my ring, but they called me and had it ready the next morning. read more

Really excellent service. I came in just to get my watch sized down and Todd not only completed the task in about 5 minutes, but he also offered to clean my rings for no charge while I waited. I will absolutely be returning. Thank you for wonderful service! Highly recommended. read more

I can't say enough positive things about Todd and Godfrey's Jewelers! We are so fortunate to have such a qualified and experienced jeweler in the area! He helped us design our wedding rings and set a gorgeous ruby for my engagement ring. He also helped me modify my grandmother's gold wedding band to match the setting of my newly designed ruby ring, so they compliment each other as a pair. Todd is so honest and great at helping me figure out what will work best for the jewelry piece. He generously spent hours with me to get the designs right and make sure I would be happy with the product. Also, I wanted to shine my jewelry, which he helped with a couple pieces, but then let me know that Bed, Bath, and Beyond has silver cleaning cloths and it would be cheaper, and almost as good, to just do that on my own. You can really trust Todd and he is an absolute pleasure to work with!! read more

If I could give zero stars I would. HORRIBLE customer service. Upon walking in I was insulted about my jewelry which yes was not top quality but was sentimental and simply needed some hooks put back together. Upon asking price I was told $20 to add a hook to a maybe $10 necklace. I exclaimed "holy shit" not at the jeweler literally just looking down at the necklace in surprise that a hook could cost more than the necklace and they pushed all my jewelry back to me. In turn, tangling what I had just untangled and said that's not how a lady talks and we won't work with you and walked into the back of the store leaving me in the lobby alone. I proceeded to apologize and say I wasn't doubting their work, meaning to be offensive or directing any foul language at them I was just surprised. They said apology accepted and I asked if we could just proceed and they refused first saying it was about language which I simply said shit once and profusely apologized and then insulting my jewelry saying we don't typically do costume jewelry anyways (which they were fine to fix 5 min prior). Meanwhile I'm standing there shocked and they proceeded to stay in the back of the store so I couldn't even see them. I asked multiple times where another jewelry repair shop is and was ignored until maybe the 3rd time they shouted out the name of another. All while staying in the back. I've literally never been treated that way in any establishment. I'm a 26 year old white female who walked in wearing high end workout clothes. I simple said shit out of surprise and was shunned like a leper. Avoid this place at all costs. read more

Ohmigosh! Godfrey's does BEAUTIFUL work. My father gave my mother a Lindy star sapphire in 1968 as an engagement ring. She gave it to me on my 13th birthday. I never wore it and it sat in a jewelry box. My father passed away in 1995. I have gotten sentimental in my "old " age and wanted to wear it. I did not like the thin band on the ring. I took it in to Mr. Todd Godfrey. He suggesteyd a slightly wider band. He explained that he would keep the gem and setting intact because of the sentimental value it holds for me. I did not know what to expect, but was I WOWED!! Todd cut the original band about an inch from the setting on each side and placed it on the new, wider band I selected. The placement is seamless and shows off Todd's skills. The ring is GORGEOUS! It gives the original setting a little height and modernized the ring. Todd did an excellent job!! I put my trust, as well as a valued ring, into his capable hands, and he exceeded my expectations. Thank you Mr. Godfrey for doing a WONDERFUL job. I'm beyond pleased. read more

I really like that place. Not many jewelry repair places around this area. The owner is nice. Good service. Good jewelry. I have them do a lot of repair for watches. And I am a loyal customer. They sold the different color pearl necklace I like. I think I will go back and look for it. read more

I took a few pieces of my mom's jewelry to Todd to get some ideas on updating them. Since they are sentimential to me, I didn't want to take anything apart but they felt too old fashioned to wear as they were.Todd took a look and decided to change a few stones and wow, what a difference it made. He has a great eye and talent to bring old pieces to life. Thanks Todd read more