Every tow truck company is going to be ruthless and not care about your situation or anything ... well this is another tow truck company that's just about the money ! I was given a quote for my car being towed and a day later it was double when I was told I could have two weeks with it being there ... so with all that being said I paid my fine and can't afford my car to get out .. they are going to sell it and profit from it ... be safe out there .. tow truck company's don't care and will profit from you . read more

Terrible customer service, very rude employees. Car got towed and wanted to retrieve personal items , made it difficult . No sympathy

Missing items must go through SMALL CLAIMS court I had several hundred dollars maybe thousands of my belongings missing, I am in the process of obtaining a itemized list of my belongings, and I'm gonna cross reference that with the photos I have of my belongings in my truck and if those belongings aren't there and they're not on the itemized list, I'm taking this to small claims court read more

I got my car towed from them when I seen the rim was curb rash and they didn't want to take responsibility read more

Hayes Towing - Curb rash - Towing Near Me - San Bernardino, California

Really terrible customer service. That old lady with the blonde hair had a ugly attitude and got mad when you call her out on it. After an accident I was told im not allowed to go and get my wallet, keys, or phone. Even after saying im going to sign the pink slip over she said " well we dont want it" well guess what youre not getting it now. thanks for stealing my things. enjoy getting the lien. Really sad that old lady is so salty and chooses to go through life with that attitude read more

My car got towed the week of Christmas by the city and had to rush to pick it up. The folks at Hayes were extremely helpful and easy to work with which made the whole experience a little more bearable. I hope to never have this happen again but if you are in need of a tow, I recommend them read more

Like many places that tow your car, they suck. The lady that works the window does not care about your needs whatsoever. You are always bothering her. She barely tolerates your questions and doesn't explain whether she is working on your stuff or she is done with you and already moved on to something else. You literally left there wondering if you are being helped, waiting to be helped or being ignored even after you ask multiple times. And they probably wonder why customers become belligerent. read more

If your car is getting towed by this company make sure you do not leave a single thing you consider valuable and want back. After already going thru a tough time after an accident I went to pick up my belongings and had $200 worth of stuff missing. read more

Illegally towed my car earlier this year. They were going to charge me $600 when they were the ones at fault. I had the operation permit in the window like instructed. Yet hayes still towed my car. I ultimately lost the car as I was not able to travel from San Fransisco all the way to San Bernardino. I got my belongings from the car and had to leave it in San Bernardino. I told an employee about the situation and they agreed that the towing company was in the wrong. Planning to sue, this place needs to be shut down immediately. read more

I wish I could give this place negative stars. I was in a car accident and they ended up towing my car here .. I showed up the next morning to pick up my belongings and discovered that my starbucks cup was missing from my car. When I went to the front desk, I saw the SECRETARY DRINKING OUT OF MY STARBUCKS CUP!! These people are horrible, taking advantage of others peoples misfortunes. 0 stars!!! read more

Learn how to drive ...towing a car a almost causing another one ..had my family in the car you jackass

Got in a car accident yesterday went today to pick my stuff up and supposedly could find the registration in the car when I told them were to look had to pay to get a new one once I went to show her the people had gone to lunch I went back and all she cared for was if my insurance was in its way to pick up once I got to my car I got the registration and showed her all she said was oo was it there sorry and she walked to her office worst place I been read more

This morning, I accidentally locked the keys inside my daughter's Chevy Trailblazer truck as I was heating it up for her (It was still on). I called Hayes Towing and they dispatched a tow truck driver out to the house. He arrived within 13 minutes of my call and within 45 seconds he unlocked my daughter's truck. I wanted to Thank Raymond and Hayes Towing for their awesome customer service, you guys are great. Thank you again for your help. read more

Ii went to see the cars they have for sale and the lady in the office was very rude an told me they didn't have a web site yet here I am. This is not how one treats it's customers. She needs to be taught how to deal with the public without being so rude.and giving false information. read more

Horrible Customer service!! Having to be in a tough situation as it is with your vehicle being stolen and ripped apart. Even calling to get information they are disrespectful they are lucky to have a contract with the SB Police department as I am sure it is the only source of their income! Only complaint here is their office employees are the ones that are making everyone feel like dirt. If you find yourself in a situation where you have no choice but to pick up your vehicle from here, I wish you the best of luck!!! read more

When we arrived, we were told the person in charge had just left for lunch and we would have to wait about 40 minutes. When we returned, the lady at the window told us we couldn't access our own car because the registration was a month overdue and that even though our names were on the insurance , that didn't prove it was our car and that for all she knows, we were there to steal items from our car. We called the insurance to have it towed somewhere else. We told the company that they could let our vehicle go and they agreed without any paper confirmation or official authorization. Insurance was allowed to retrieve vehicle but the owners were forbidden to even retrieve left behind toilet paper from the backseat. read more

If it is true that old lady who attends there is very pedantic and does not speak and they always give you excuses to charge more money per day and do not even let you grab your belongings from the car they need to train their employee to treat people and then they say that the customer is answered. and troublesome and they don't realize how they treat you read more

If your planning on getting you're car out get ready to notice some stuff missing these people dont care about your belongings or your car and when I confronted them about my missing stuff they just act stupid these people are fucking ridiculous also the day my car got towed I called them telling them how much my car would be and it was 250 but since they we're closed I couldn't get my car that day and I called all day Monday " memorial day" no one answer and I called the next day telling them about more car next thing I know my car is 550 now and I told the lady I was talking to that no one answered and she's gave me an attitude saying that there once someone there even though that was a complete lie because I even went to them to see if they we're open and they weren't. Just know if you get your car towed from them prepare for a really shit day read more

Honestly this company doesn't even deserve 1 star. This place has the rudest customer service I have ever delt with. Apparently you have to have a bad attitude to work here. Definitely the worst company and unhelpful!!!! Especially when you are trying to recover your stolen vehicle. If I ever need my vehicle towed I will pay extra money and drive right by this company to use another company with respectful customer service. Oh and they will hang up on you if you ask to many questions. Save yourself and DON'T USE THIS COMPANY read more

Worst tow company! San Bernardino PD found my stolen vehicle and had Hayes tow it. Worst customer service! Lady named Marie and another one are fucking rude. Either they don't get paid well and hate their shitty job or they must wake up just hating themselves. Avoid this company if possible. read more

My car was impounded for a good reason which I don't have to write in this review, BUT that's not what this review is about anyway. Hayes Towing has horrible customer service. I live in LA, so I was just trying to get my car back and the lady on the phone was being completely rude and responded to every one of my questions as if I was stupid and had made no sense. Which left me unclear of the amount that I owed because she would keep hanging up on me. Definitely a big thumbs down. read more

I was kind of skeptical of tow truck services after reading about them online, but this one really changed my mind. These people here seem very genuine, unlike other towing services. The lady in the front was really cool. She helped us out and was very understanding. In fact, everybody we talked to there--all the employees--were really cool people. read more

This is more of a thank you note than a review. These guys towed my car to a mechanic however the mechanic said engine was done so I had to get the car towed back. After getting my car towed back again from these guys I reached for my wallet to pay but they said they wont charge me the second time. The guy was so nice, he said I was a student and he understands the struggle. Turned a messed up day into a really nice one. World feels like a warmer place. Thank You again. read more

This place sucks. The only business they probably get is from the poloce department. My car was impounded and had a 30 day hold on it. After speaking to the police station, they said it wasn't a 30 day hold. I called in to ask what the fees were the lasy I spoke with had an attitude. "YOU GUYS JUST CALLED ABOUT THIS ITS A 30 DAY HOLD." I said, "No it's not, I will get the release today. How much are my fees? She said, "286, get here before 5pm if you get here at 5:10 its another day." I arrived at 4:32pm. Chelsea some young girl who hated her job (I dont even know why she works there) was like can I help you? With a straight face, an attitude and raised eyebrow, I said om here to pick up my car. She handed me the clipboard and asked me to sign. I said "Wait, im not signing this until I see the condition of my car." (The paper I was to sign was in relation to that.) She acted as if I was the only customer who wanted to make sure there are no damages before signing. I got my car and from my backpack, it was missing $200 worth of things. They charged me extra despite the signs and speaking the the lady in the morning. I asked, "What's the extra charge for?" She said cleaning. I said "what cleaning?" Do you have a breakdown of these fees?" She said "Sign and I'll show it to you." I NEVER GOT A BREAKDOWN OF WHY I WAS CHARGED EXTRA. I asked to talk to a manager she said no one was there i asked if she can get one on the phone she said No. Then an old lady like in her 60s or 70s was sitting in an older van outside and they were like she's the one you spoke to. I said I just asked if they were here you said no since I failed to get her name. She said you don't have to sign if you don't want to. I said fine om not they wouldnt release my keys so I signed and wrote alll over ny receipt that I do not agree to any of these charges. Come to find out, the charged me extra because they said our driver took extra on this trip.. uhhhhh so what does that have to do with me??????? He could have went to lunch, hung out to get paid more nothing was noted. I looked at the time he arrived it was 5:19pm the time he returned was at 6:16pm. It was less than an hour and car was 9 miles away. This place is trash. read more

Complaint Description - Posted 5/18/2012 9:40:28 AM I had no problems with my vehicle since I bought it back in February 2012. According to the dealership, there was absolutely no problems with the engine or any other parts of the vehicle. At pick up, I realized my car was stalling, turned off on me a few times and the check engine light is on. Also, the vehicles traction/alignment is damaged. This is a HUGE inconvenience to me financially since I already paid $500 to retrieve my car PLUS $350 to the San Bernardino Police Department. There is absolutely no way my vehicle had any problems before this company towed my vehicle and I NEED them to pay FOR ALL REPAIRS. Complaint Summary At pick up, I noticed a few things wrong with my vehicle that I had absolutely not experienced before. Resolution Sought Pay for all repairs needed to my vehicle. Additional Information Date Problem First Occurred: 5/16/2012 Product or Service: Automobile Towing Services Model Name or Number: 2010 Toyota Camry LE Date Purchased: 5/16/2012 Order Number: Amount In Dispute: $0.00 Company's Response Company's Initial Response - Posted 07/02/2012 First of all, the consumer already tried to imply we had been driving her car while it was here, but after showing her the paper work from the San Bernardino police Officer who impounded the vehicle, {which clearly showed the mileage to be the exact same as the night we towed it.] Her reply was simply "OH". So now we are being accused of causing the engine light to come on from towing the vehicle. That is absolutely out of the question, and perhaps she should speak with a certified mechanic who can tell her the same thing. In her complaint she stated the dealer said there was nothing wrong with the vehicle when she bought it. I would imagine that to be a normal statement from someone selling a vehicle. But unless he was there the night it was impounded and had inspected it at that time, there would be no way his statement pertained to the night in question, several months after she purchased the vehicle. Our company has an excellent reputation in this city. We do not get DAMAGE REPORTS. We hire and employ only certified and experienced drivers. The driver she has said damaged her vehicle has over 10 yrs exp. He is quite competent and well trained and we feel 100% confident he did not cause any damage to the vehicle. To imply he for some reason unknown, hooked her vehicle up incorrectly after doing it correctly for over 10 years makes no sense at all. Last thing I would like to comment on is the fact that the night the vehicle was impounded, consumer was NOT the driver of the vehicle- So for her to say she knew the condition of vehicle seems a little unfair and a lot incorrect. Initial Response Summary Driver is quite competent and well trained and we feel 100% confident he did not cause any damage to the vehicle. Consumer's Rebuttal Consumer's Rebuttal - Posted 07/03/2012 That's funny being that I have a report from the dealer stating there was absolutely no problems with the engine at the time of purchase. When the vehicle was released to me I immediately complained that my engine light was on, traction control light is on & the temperature gauge was inoperable. The vehicle does not need to be driven for it to malfunction. Something was disconnected from the engines computer which messed everything up. A diagnostic was made and the result was sent to a lawyer who is filing a suit against Hayes towing. This diagnostic is backed by the dealer from which the vehicle was purchased AND a certified Toyota mechanic. I also have the report from Hayes towing which states there was no problems with my vehicle at time of pick up (impound). Thank you. Company's Final Response Company's Final Response - None Posted read more

I can only say nice things about this place! The woman (Arlene I believe her name is) that helped me was a total sweetheart and made the dreaded experience of getting my car out of the impound lot a lot less painful than I would have imagined. I really appreciate people like her! read more