Very friendly staff. They helped me different varieties of rug as well as different sizes based on…read morespace and budget. Their rugs are made of real fabric.

Oggi did a great job informing us of all the different types of rugs and their options. He is a…read moretrue pro and does not pressure you in to anything, which my wife and I appreciated. We now have some really beautiful rugs which we hope to keep for a lifetime!!!

Wonderful customer service from a family owned business. High quality products with amazing…read moreinstallers. I highly recommend!

Amazing service from start to end. Really happy with the quality of work and professionalismread more

We dropped by this place with no expectations to buy a sofa given the very specific needs, wants…read moreand restrictions we had our living room. We were really shocked at how customized we could make the sofa and the reasonable price for the quality we got for a piece made here in the States. Very attentive, nice service. The sectional was built in 6 days, half the time we were told it would be delivered, so a good experience all. would highly recommend over the Macy's, Pottery Barns, etc.

Positive and knowledgeable salesperson. Comfortable chairs. Easy access from anywhere in Bay Area.read more

I have only ordered online and maybe went to a brick and mortar once? I need things delivered -…read moresmall car problems. White glove service has been fantastic and my furniture still has stood the test of time - over 7 years! Quality, not overly trendy and still looks like it belongs in 2025. Not perfect or THE BEST, but quite good. Just replaced a console and it was just delivery - simple, free shipping and easy to assemble - feels sturdy, functional and looks stylish. I have only purchased hard furniture - i would go to a seating specialist for upholstered items. Prices are reasonable for what you are paying for - timeless and solid quality. Good for this type of store - accessible and fits most aesthetics.

Extremely disappointing and unprofessional experience with the West Elm Emeryville store,…read morespecifically with Lana, the store manager. I own a design-build firm and was working on furnishing a 3-bedroom, 2-bath home in San Francisco. The plan was to purchase most of the furniture new, with West Elm and CB2 as the main vendors under consideration. Aside from a Saarinen table and a few rugs I already had available for styling, nearly everything else was going to be sourced new. I booked an appointment earlier in the week for Friday afternoon and adjusted other appointments to make that time work. Then, on Friday morning, Lana called and immediately launched into a very rude and dismissive conversation about the appointment. Rather than asking thoughtful questions or trying to understand the scope of the project, she made it clear that they did not want to come out if I was not guaranteed to buy something. She said they keep the option open in case it is "not worth their time." That was incredibly off-putting, especially considering I was already styling the home with West Elm pieces and seriously considering West Elm for a large portion of the furnishing package. As a design-build professional, I work with many vendors, and this is not how serious trade or retail relationships are handled. When I explained that the short timing, the disruption to my schedule, and the lack of professional communication reflected poorly on West Elm, Lana was dismissive again and said I had already made my feelings clear. Immediately after hanging up, she sent the appointment cancellation. The issue is not just that the appointment was cancelled. It is the tone, the assumption that my project was not worth their time, and the complete lack of professionalism from a store manager. Based on other recent reviews, poor customer service does not seem to be an isolated experience at this location or with West Elm more broadly. I was prepared to source a meaningful amount of furniture through West Elm, but this interaction made it clear that I should take the business elsewhere. I would not recommend the Emeryville store for designers, builders, or customers expecting professional service.

I came to this location through a program that helped me through a difficult time in my life and I…read moream really grateful that I got to pick out my couch, mattress and bedside table. It all fit in my studio, but I didn't receive the mattress so I don't know if I canceled it and just got the sofa bed but either way I'm really satisfied with the quality of the sofa bed. I'm laying on it now and it's very comfortable.

Big selection.. they sale living room furniture they a big selection on couches they always had…read morebeds frames . Beds and living room furniture .the staff was very welcoming and friendly I was able to pick out a sofa that day.. they were closing so I came back the next day to put my deposit.. even though they closed they still stayed and didn't rush when I was trying to decide on a couch.. they will even haul away your old furniture for a small fee..

We love Mid Century Mobler!!! We have several pieces from them including our latest - a gorgeous…read moreteak desk and we will definitely be back for more!

I cannot recommend Desiree and her team enough. They have a huge selection of high quality…read moreantiques, and the refinishing is gorgeous. I've included before and after photos of a bookcase we bought. All sticky drawers and rusty moving parts were fixed, and the final product is stunning!

I'm a longtime customer and a huge fan of Sobu…read more Their carefully curated inventory is a beautiful blend of exquisite furniture and wares for your home, some of which are their own beautiful designs. Their service is impeccable. They're honestly the nicest people I've ever known. I love everything everything about Sobu.

Love Sobu so much that our friends think we somehow share in the ownership structure ha! We…read moreparticularly love the oak pieces and have had a few for quite a long time but their rug collection is also very nice and we have two. Even though we've moved out of Oakland we still come visit whenever we are in town and regularly order to LA where we currently live. So glad to have discovered this store many years ago when we were living there and I think folks in other cities are missing out if they haven't discovered it too. I can't wait to buy my next piece - we have like 3 that were just waiting on a sale to buy :-)

Cary has consistently provided top of the line carpet and service. In our 20 years of working with…read moreCary, we have found him reliable and willing to go the distance with carpet mills when presented with any issue. Recently, Cary provided a great wool carpet for a bedroom. It is so fantastic to be able to source, high quality wool designs. Cary provided a carpet that did not need to be seamed even though, placing a seam would have been $ hundreds cheaper. (Cary graciously only charged us the lower amount as if we had gone with a seam) He just suggested we get it into the room without a seam. His installer also slid the entire carpet into the closet so that it too, did not need a seam! Just fantastic. My wife noted that the pattern stayed even along the length of the room. No varied pattern from edge to edge! This was amazing with a 1925 English Tudor. He is quality!

Our install was not a headache but a migrane. It took two months and three installation visits to…read morecomplete our simple job, repeatedly exposing us to COVID. Terrible communication, poor quality work, soooo many mistakes, horribly incovenienced, extremely stressful. On top of everything else, they attempted to charge me $500 over the price we agreed to. Avoid!