I had a four - tire service scheduled for 10 AM on July 18th. I was told when I checked in that…read morewould be over an hour no more than two. I was there at 9:45 am. I ended up being there for nearly 4 hours waiting for new tires to be put on my car, while they were very apologetic regarding how long it was and that a technician had called out. I understood as the staff was very polite and friendly.but waiting nearly 4 hours was unacceptable. When you only have so much time off, you plan everything out and this backed up my whole day I hope others have better luck on waiting times than I did.

I took my car to the Firestone on Granby Street for a Virginia state inspection, and my experience…read morewas extremely disappointing. The inspection itself took about 2 to 2 1/2 hours, which I had no issue with. The problems started when they called to tell me my car was ready. Over the phone, I was told it would cost around $1,100 in repairs for my car to pass inspection. I declined because I couldn't afford that and said I would get a second opinion. The employee immediately started offering financing. When I arrived to pick up my car, I was handed a printed estimate for over $2,500, not the $1,100 I had been quoted on the phone. That huge difference immediately made me question the accuracy of everything I had been told. Several of the issues they claimed my car had also didn't make sense based on very recent maintenance: * They told me my oil level was low, even though I had my oil changed less than a week earlier. * They said one of my brake lights was out, but it had been checked during my recent oil change and was working properly. * They recommended replacing my air filter, even though I had just been told it was only slightly dusty and didn't need replacement yet. * They claimed my car needed an alignment, even though I haven't experienced any signs that it does. On top of that, they removed my car key from my key ring and didn't even put it back. It may seem like a small thing, but it reflected the lack of care I experienced. The biggest disappointment was the customer service. The employee was friendly and welcoming when I dropped my car off, but after I declined the repairs, the attitude changed noticeably. I felt like I was treated differently simply because I chose not to have the work done there. I understand that vehicles can legitimately need repairs, and I always encourage people to maintain their cars. However, the inconsistent pricing, questionable inspection findings compared to very recent maintenance, poor customer service along side the unsettling reviews left me with very little confidence in this location. I would recommend getting a second opinion before agreeing to any major repairs suggested here. 0 stars if I could... they don't even deserve this 1.

We've been regular customers for the 4 years we've been in Norfolk. We follow the VW recommended…read moreroutine maintenance schedule so we're comfortable with our car's proper aging progression. They know that we see the vehicle as our terminal car and do all that's needed to keep it going in top notch shape. They tell us on in advance if unusually expensive unusual work on the schedule will be coming up in the near future which helps us budget and avoid sticker shock. Carrie, Adam and Curtis are great to work with and Daryl, their certified VW mechanic, does the outstanding work on the car.

Coastal Import Repair is a gem. The owners are good people and the repairs, analyses, etc., are on…read moretarget. They have gone "above and beyond" and finish the work quickly. We're so lucky to have them here in Ghent.

Brought my car in because I could see oil around the valve cover gasket. Asked them to look it over…read moreand verify. They charged me $30 to look at t and provided an a free vehicle look over on other things. They let me know that it was indeed leaking and found an additional leak. They sent me a quote and I was flabbergasted at the price. The first original leak repair was quoted for $2,700. They did find another leak that would cost me an additional $1500 to repair . Way more than I was planning. I talked to a gearhead at my work and he said absolutely do not pay that. He said they do this to women, unfortunately. I talked to two other local shops who quoted me for everything on the original repair for $800 and $1100. Those quotes were for everything 17th Street was going to do for $2,700. I hate that companies do this. The icing on the cake was that when I drove my car home, I popped the hood and they didn't even attach the cover to the motor. It was just laying cockeyed on the top. It makes me question what else they didn't reinstall after looking over my car.

Completely unacceptable, frustrating experience…read more I paid $1,338 for front brakes and calipers, and within six months I was still having braking issues. When I returned, they replaced only one front rotor under warranty. After a third visit for the same braking noise/vibration, I was told the problem was my rear brakes, even though those had been replaced only three months earlier at another shop. I then went to three independent shops, and all confirmed the real issue was a warped front rotor (the one not replaced the second time I brought it in). This should've been fixed the second or third time I brought it in. Instead they shifted blame to another shop, in which their work was confirmed to be fine. And for the price I paid, I shouldn't have had to bring it in multiple times for the same issue. Still after three visits and over $1,300 spent, my issue was still not properly fixed. The only good thing about this experience was that it was under warranty, and another shop was able to fix my brakes properly. I would strongly recommend getting a second opinion before trusting this shop, and if possible save your time and go elsewhere.

So I came in for a simple replacements for my state inspection, I have a 2011 scion tC , with a…read morefactory built taillight system that's closed for one led bulb because it's an optional feature for aftermarket installation. I know that and the car had been running and passing inspection since it was built. This auto repair shop saw a lady with out of state plates and maybe believed I didn't know anything about my car or wasn't instructed about cars, told me my whole passenger side tail light needed replacing. There's absolutely nothing wrong with the housing . Thing is Im aware about scions and I know that if it didn't come from the factory and the car has passed many times in the USA before then it's optional. I just needed to pass inspection in Virginia. I refused the offer, they got argumentative almost offended. I thanked them for their service of changing my other lights that's out and came back to my car to find a rejected sticker inside my windshield. Then I noticed a big scratch on the inside of my trunks plastic where the taillight housing is- hmmm. So basically if I don't let them rake me over the coals I get a rejection sticker huh and damage? I changed my own taillights later on and passed inspection the next day! No thank you.

I highly recommend!!!!!!They are very honest and explain in detail the issue. Most of the time when…read moreI go to auto shops it's intimidating but here they are friendly and welcoming. I bring all my vehicles here.

I called this shop after being recommended & asked if they could replace my ball joints. The…read moreowner, JT, obviously didn't want to do the job. He asked me if I called other shops (I should've hung up on him). What kind of a shop doesn't do ball joints??? He finally agreed to take a look at the car. He made a big fuss that he would have to replace the lower control arms to replace the ball joints. WRONG! The ball joints are separate from the lower control arms on that specific Toyota. What an amateur!! It took him 2 days to change 2 ball joints & 1 tie rod. Then, I had to get an alignment somewhere else. A week later, I heard a noise coming from the front driver's side wheel. I took it back to the place who did the alignment & they showed me that the wheel bearing was damaged. Since JT & his crew had to take off the wheel & steering knuckle, I had no doubt that he destroyed the wheel bearing. It doesn't stop there - he didn't even secure 1 of the ball joints to the control arm. I would NEVER EVER go back & deal with this idiot JT. He gave me a sob story that he downsized after COVID & only does small jobs. Meanwhile, his sign says "We Do It All". Because of him, I fix my car myself.

JT has been saving my butt for years with my Lemon of a…read moreJetta GLI. I was beyond broke living in Norfolk and JT was the one person I could trust to work on my car. He came highly recommended from his nephew whom I served with. Every time I had a problem with my car I would take it to JT and I rely on him to fix my car without taking worrying about getting rip off like at other mechanic places. His work was superb, would absolutely go back to JT if I was still in the area. Thank you for not taking advantage of a young broke sailor :)!

I had an oil change in Nov 2025 at Speedy's and went to a different place in April '26. Speedy's…read morehad used the wrong plug and to keep it from leaking they sealed it up w/ a sealant. So the recent place ordered a new plug and washer and it leaked. So now I have to get a new oil pan which is going to cost $2,600. When I called Speedy's to complain and ask for help they said we would never do that and hung up on me. Who else could have done it??

Waste of time, waste of money. Do not come here if you're a woman, they will talk down to you. They…read morewill make some excuse as to why they cannot do your repair and waste an hour of your time. Also they will complain about the time slot you chose for an appointment. Go anywhere else if you want some basic respect and a repair. Semi unrelated to the "service", when I walked in Jim called me "one of those people" and then proceeded to open mouth cough in my face...

Love coming to this repair shop it's very reasonable in price and the owner is so friendly and…read moreshows he really cares not just about his business growing up also about his customers. They were able to fix what was going on with my malfunction indicator light since I couldn't determine the root cause on my own with a deep inspection

Don't do it; they will mess up your car. Terrible experience! It cost me thousands of dollars, and…read morein the end, I had to get it towed to another shop that could actually get my car running the way it should be.

I thought I needed a new splash guard, but the technicians reattached the damaged one at no cost…read more Very impressive. I didn't pay anything today, but they won a customer for life!

Amazingly helpful folks. We came in for an inspection to iron out a title issue, and they got us…read moretaken care of right away and gave us advice for handling the folks over at the DMV.

I found this business on Yelp and I would highly recommend it. Black owned tire shop, and I must…read moresay the owners were personable, talked me through the process about my new tire....and gave me a reasonable price. If you want amazing service for tires without all the unnecessary haggling go check them out!

Haven't had service like that at a car place in 10 years…read morePulled in with a flat, 30 minutes later I was back on the road w 2 new tires for only $210 , and it would've been even faster but the owner had to run and pick up more tires Support small business and come here!!

He did an excellent job at a reasonable price. Very friendly. Would definitely recommend.read more

Very quick response, fair estimate, scheduled the repair soon after pricing agreed upon. He showed…read moreup on time, was very polite and professional. Got right to work, replaced the part, and obviously knew what he was doing as he was finished in the estimated time it takes to replace that part. I couldn't be more pleased, will definitely be calling on Bill again. Highly recommend!