You guys totally saved our day. We called Carl from the side of the road and were able to easily…read moreschedule an appointment. Thank you for being so accommodating and for getting us back on the road when other shops told us it would be multiple days.

Brought my truck in about a month ago to get my coolant tank replaced. I went on a short deployment…read moreand when I came back I noticed on one of the tank mounts Carls Service Center didn't put one of the bolts that holds the tank down and it looked like they attempted to ZIP TIE the tank down. How lazy are you people that you can't put one damn bolt on a tank? Sad as hell.

I will only take my vehicle here!! I just can't believe it took me all these years to know this…read moreplace is Great Bridge's gem. Exceptional service. They are always able to take your vehicle in and give you an estimate right away. If for some reason you have to take it back right after getting it back from them, they will make it right. Great Bridge Service Center is honest, reliable, and priced reasonably.

Based on Yelp reviews I tried GBSC for the first time on 5/18/26. I had an Oil & Filter Change,…read moretire rotation and State Auto Inspection. They were wonderful. All the staff was professional and personable. The work was done in 1 1/4 hours and they were busy. Maybe my first time but certainly not my last. Thank you

Poor Communication and Unprofessional Customer Service:…read more I don't normally leave reviews, but I feel it's important to share my honest experience so others know what to expect. I originally spoke with someone named Chris earlier in the week about bringing in my vehicle for a diagnostic. He told me to "drop it off Wednesday," but no formal appointment was made -- no confirmation text, no email, no name taken, and nothing written down in front of me. Because of that, I assumed they were operating on a flexible drop-off basis, which is common with many repair shops. Unfortunately, I wasn't able to make it Wednesday due to being sick, so I dropped my car off early Thursday morning instead. Throughout the day, I called multiple times just to check whether they would be able to look at it. Each time, I was told nothing -- no update, no estimate, no clarity. I even told the front desk that if they couldn't get to it, I would gladly come pick it up so I wasn't taking up their space unnecessarily. When I finally spoke with Chris, the tone and attitude I received were extremely unprofessional. Rather than simply explaining that they were too busy to look at my vehicle, he blamed me repeatedly for them not being able to work on it -- even though no confirmed appointment was ever created, no system entry was made, and no communication was sent to me to establish a scheduled date. I acknowledged my mistake in not coming Wednesday or calling ahead, but the way the situation was handled was dismissive, rude, and lacked any basic customer service. A simple "We're booked today, we'll try for tomorrow" would have gone a long way. Instead, after leaving my car there all day with no updates, I received a message saying it was "ready for pickup" -- even though they never inspected it. The entire experience left me disappointed and feeling like my time and concerns weren't valued. I understand shops get busy and that I didn't arrive on the originally discussed day, but professionalism, communication, and courtesy should still be consistent. Unfortunately, that was not my experience here. I hope the shop takes this feedback seriously, because good service is as much about communication and respect as it is about repairs.

I completed an online quote request for service. Had a reply saying they'd get back to me on Monday…read moremorning. However, Monday morning came and my vehicle would not start. I had to jump it. So I came to this business requesting help and the older female was very short, very rude, and condescending while I explained my situation. Never asked for any information about me or my vehicle just asked that I leave it with no promise to get to it because they were " booked full" to which I could understand. But I could not do such a thing with a child at daycare and a husband at Work. I had no alternative mode of transportation to be sure that I would get my child at the end of his day or get to him in the event of an emergency. My issue is not getting service immediately. I in no way feel entitled to demand same-day service. It was the attitude of the individual that was really offputting for someone who is the face of the business when you walk in. Next, she became very frustrated with what I was explaining, and she said they would not be able to get to my vehicle until Thursday. Which I replied we will be out of town then. She then said something along the lines of I don't even know I can't help you anymore and directed me to the person sitting behind the computer who also said "I don't know either. I just got here." The business had been open for nearly an hour at that point, it was almost 9 AM. The entire interaction was discouraging and borderline demeaning. Additionally, these people don't know who I was they never asked for my name or anything and at this point, I still have not received any email back about scheduling a potential appointment for service. I went down the street to Firestone anyways, and was helped immediately but people much nicer who talked to me with empathy and respect. Something I did not receive at great bridge auto.

This place is the highest price in the area it is definitely not worth it good year around the…read morecorner carls car wash they are definitely cheaper

Okay, so, I'm genuinely on the fence with how I feel. Not like anyone cares but sometimes reading…read moremore recent reviews of an establishment can be helpful. Overall, I'm hopeful that I was given the truth and an honest response when I arrived to get my car inspected. I'm a young female and know zero information about cars, let alone the mechanics of how everything works and runs efficiently if that helps preface anything about this review... but I went in yesterday to get my car inspected. Made an appointment for 9:15 AM and arrived around 8:55/9:00 AM. Was told about 30-45 minutes into my visit that my car had an airbag light on that would cause an inspection failure. They decide to connect my car to the computer to run the diagnostic tests to see what was up with causing the light to appear. Another 25-30 minutes rolls by and the shop is getting busy with foot traffic of customers looking to attend to appointments or make them for the future. The man comes back about 30-45 min after the diagnostic test was ran to let me know they figured out that the light was coming on due to an airbag located in the middle-rear area of my car and that they would have to remove the seats and the to fix the wire. I then asked for a loosely quoted price and was told it would all just depend on this wire and the time but nothing else was said, price wise. I mentioned that I couldn't and wouldn't like to afford anything around and over $500 and the man was hopeful that it wouldn't be that much. Another hour later and the man was able to fix the airbag light by adjusting the wire and was able to pass my car for inspection. Great news!! As I'm still trying to inquire about the price, to prepare myself, the man still can't tell me anything exact, which I understand, but then drops this bomb that it will be "labor + fixing of the part" and that "labor is $125/hr. And he announced I had already been waiting for my vehicle for 2 hours so just figure that plus the price of the part (which I was never told how much it actually was). Looking back at my receipts, I was only given the inspection paper to keep for my records and my payment receipts were attached. I never signed or received anything that stated the name of the part that was faulty and/or how much it would cost to replace it or re-wire it or whatever he did to fix it. I'm also annoyed and curious to know that I was only told about how much labor cost was per hour, at the 2 Hour marking in my visit... nothing was posted or mentioned that labor would be the $125/hr. I don't mind the fact that they need to charge that much hourly, but let me know or disclose it through a conversation or memo needing a signature that when you are needing work done this is the price per hour plus whatever the cost of the parts will be as well. For 2 hours of labor and fixing the wire for the airbag plus tax, it cost just $2 shy of $400.00 and the best and most comedic part was that the mechanic delivering me the news, seemed like I would be thrilled by this price because that was even "including discounts". Man, was that a real knee slapper! Looking back, I'm pretty sure it just wasn't a great fit for me because I like as much transparency as possible when dealing with a higher balance for me. To some, $400 is chump change so it just depends on the person, situation and visit. My experience is nothing like what someone else will have. I would still recommend others to try them out and support local; they need it.

Sonny always makes time for you and gives you an honest assessment of your cars' needs. I've been…read moregoing to him for almost 20 years and I wouldn't trust anyone else!

Sonny will take good care of you at S & V Auto Service. He doesn't believe in taking shortcuts and…read moreand will give your vehicle great care. Your automobile will be serviced with quality parts and products with no unnecessary work suggested or performed. Finding a fair and honest auto mechanic who offers complete auto service is difficult so I was very happy to discover S & V when I was referred to them after purchasing a used Ford F-150 that needed a couple of things taken care of. I appreciate Sonny's "say it like it is" straight-forward attitude. He's old school and does things the way they should be done. The place is clean and the waiting area is comfortable with complimentary coffee to enjoy while you wait. When I was there they even had complimentary Krispy Kreme donuts available to enjoy. My wait wasn't long and I got to enjoy a nice conversation with Sonny, the owner. If you are looking for great quality work to be done on your vehicle at a fair price without pressure to perform unnecessary procedures this should be your stop. They are locally owned and operated and deserve your business. Thanks, Sonny, I'll be back when it's time for my annual safety inspection.

I stumbled upon finks by chance when i lived in Portsmouth years ago and the first person that…read moregreeted me was Rainbow... from that moment on i had always taken my vehcles there.. then i moved to Suffolk and i wished it wasn't so far away.. i really miss their service, their honesty, their quality care for their customers. good mechanics are hard to find and this place is top notch.

Always trustworthy work and they charge fair prices. Friendly service from the staff and never too…read morebusy to answer my questions.

This has become my go-to spot for state inspections. Both times I've called, they were able to get…read moreme in immediately. They had my car in the garage within minutes of my arrival and back out with my new sticker in less than 30. I honestly wouldn't share any of this info online for fear of them getting too many additional customers - LOL - however, the employees here have been super friendly and highly efficient and deserve recognition. I have no doubt, based on their very apparent high level of care, that should I have any mechanical issues in the future, they will be my first phone call. Update: I unknowingly left my yeti in the waiting area and they called me to let me know they had it stashed safely for me to come grab it. Much appreciated!!!

Friendly, quick, and clean. I used online to schedule appt which was easy and had suv inspected in…read more35 mins.

I can't thank the team here enough. I ended up here after a botched brake service left me almost…read morestranded three hours from home with my two dogs. From the moment I walked in, everyone treated me with kindness, explained everything clearly, and made me feel like I was in good hands. They worked hard to get my vehicle safe to drive again, even on what looked like a very busy, understaffed day. I was there for about six hours, and during that time they even gave my dogs one of their own water bowls so they could stay comfortable while we waited. It was such a thoughtful gesture that I'll never forget. They kept me laughing through an incredibly stressful day and never once made me feel like I was an inconvenience. Thanks to them, my dogs and I made it home safely.

DO NOT GO TO THIS SHOP. They took advantage of my mother who went there alone to get work done…read more Charged her over 2X more than what other shops are charging and tried to get her to get more work done and again quoted over 2X what shops in the area charge. She was in a time crunch and her phone died and they completely took advantage. They should be ashamed of themselves