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    HBG Concierge

    5.0 (1 review)
    Closed 7:30 am - 6:30 pm

    Services - HBG Concierge

    Property management

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    Wine Country Getaways - Upper Ridge Estate in Santa Rosa

    Wine Country Getaways

    (3 reviews)

    I am so happy with the level of professionalism I feel good knowing my property is in their hands…read moremy rentals have increased and we have gotten nothing but positive feedback with none of the head aches thank you

    My group rented the Blue Heron house. The place was lovely, and we enjoyed our weekend. I will…read morecontinue to return to the Russian River near Healdsburg for annual trips, as I have every year for the past several. I would not, however, under any circumstances, rent from Wine Country Getaways again. We had a big group, including several small children, and one family coming up all the way from Southern California, so we asked if it would be possible either to check in a little early or to leave a little late. The answer: absolutely not. OK, fine, no problem. As soon as we arrived at the house, though, my wife and I noted the list of rules. it read like military marching orders that had been poorly translated from the original German. We were, for example, expected not only to do all the usual things like strip the beds and straighten up, but also completely clean the kitchen, including a wide variety of chores such as unloading the dishwasher. This is the kind of thing that one expects at a scientific research station, not a pricey wine country vacation home where you are paying for cleaning services on top of your rent. But still, no big deal. Then came the kicker. I accidentally left my camera behind, with some magical pictures on it of my 3-year-old son and I floating down the river. I called Debora to explain to her exactly where I left it (by the phone in the kitchen) and ask whether she would be willing to send it to me. She claimed not to have found it, which is possible, I suppose, though a bit odd considering that I knew exactly where it was. Then, without warning, she launched into me about the state of the house when we left. I've stayed in many California vacation rentals over the years, and never, ever had a problem with the management. (My family and I, for example, return to the same house every year in Palm Springs.) We left the Blue Heron house in a perfectly respectable condition, ready to be cleaned and prepped for the next folks. But enough is not enough for Debra, who verbally assaulted me over the phone to the point at which I could not reason with her and actually had to hang up. The only way to describe it is that the interaction left me feeling slimed. Perhaps this is just her nature. Perhaps she's had bad experiences in the past. Or perhaps this company makes its money but selling used cameras and overcharging for cleaning bills. I don't know. What I do know is that Debra should not be in this business dealing with customers. If I were you, I would steer far clear of this nasty person and find another delightful home, run by another property management firm, just a few doors down.

    Sonoma County Vacation Rentals - Beautiful views

    Sonoma County Vacation Rentals

    (4 reviews)

    DO NOT RENT FROM THIS COMPANY!…read more We rented a house (the Olivet Vineyard home) for 4 nights. The house itself was shabby and run down. The gourmet kitchen, as they described it, was gourmet maybe in the 1980s and was lacking in quality pans, utensils and equipment. But the real problem and the reason for this review was that the house was infested with mice and the response to this issue by SCVR has been appalling. We didn't realize there were mice until the first morning when we saw that the mice had run all over the counters and chewed on fruit and bread left on the counter. When we looked, we found droppings in drawers, cabinets, on dishes, 'gourmet utensils' and pretty much every surface in the kitchen. And then when we looked up the light panels were LOADED with droppings. Obviously the mice had moved in a while ago and there was no rodent control program in place for the property. We ended up completing our stay only because there were many of us and we didn't have anywhere else to go at that point. We set traps, and kept all non-perishable food in the oven to keep it safe. After our stay we contacted SCVR to discuss the problem and requested a cleaning fee refund based on the fact that the property had clearly not been cleaned in the kitchen ahead of our arrival; that we had to clean the kitchen surfaces and any dishes and utensils before each use and because nothing could be stored in the cupboards. Each time we called the manager was "unavailable" and she failed to return upwards of 8 of our calls. After 3 weeks, the manager had the office clerk call to tell us to submit our request in writing and she would present it to the company board for consideration. After 3 more weeks of once again hearing nothing from SCVR we placed another phone call followed up by an email. As part of the rental agreement with SCVR, we had been given permission to have additional dinner guests over and above the normal maximum allowable number. This was agreed at no additional cost to us. The final response from SCVR was a very short email stating that because we "were allowed to have extra people at the property without an additional fee the money is more than even" and therefore the cleaning fee would not be refunded. We then contacted the Healdsburg Chamber of Commerce to see if they could help. Long story, short, the SCVR manager told the HCoC that "the house was in the country and that mice should be expected". The HCoC Executive Director was as stunned as we were using the phrase that their "attitude was laissez-faire and not the usual attitude of Healdsburg businesses". Do not rent from this company - their customer service is unbelievably bad. They also do not provide the ability for guests to review their properties, a fact that is hardly surprising given our experience.

    Trying to get a hotel room in Sonoma County is a needle in a hay stack. Rhonert Park is too far…read morefrom everywhere I want to be. Hotel 6 is yukky. And the Hilton is $$$. Even the local hotels start at 250 a night..... I'm sick of paying $250 in a hotel where loud drunk guests stumble in at 3am! We tried VRBO but I can't talk to people all day just to find a weekend rental.....Finally we found this agency thru a friend - I called - they found me a house and splitting the cost among us made the house rental a better deal. The staff were quick and super helpful. The house was beautiful. We enjoyed ourselves and the price was right. We found out they have a lot of houses for rent and plan to go back and try other houses.

    HBG Concierge - propertymgmt - Updated June 2026

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