So far nothing but smooth sailing with this company! I found a nice property, they made time to…read moreshow it to me, they went out of their way to work with my schedule and it has been a great experience. If looking for a short term property or a long term rental, I encourage you to give them a call. You wont be dissatisfied! Aaron H.

This review is also for Wine Country Vacation Homes which lists 347 Healdsburg Ave Suite F as its…read morebusiness address. In May, 2026 I rented Cabin 5 in Guerneville reserving it for August 1 - 31, 2026. My reservation was on VRBO and paid in full. This was my experience....... 3 days prior to check in - I contacted Pam through VRBO for the check in information. She told me it would be sent the next day. The next day at 2:30 pm - she sends me check in information to a different cabin - Cabin 1, not cabin 5. 30 minutes later, I send a message asking about it because I don't want to go to the wrong place and she hasn't given any explanation about why it was changed. I didn't get a response from her on VRBO and there was an all caps message on her check in info saying there would be delays if I communicate through VRBO - so I texted the phone number and asked her to check the VRBO message. She responded in 2 minutes basically informing me that there were electrical problems in cabin 5 but cabin 1 was still by the river and roomier. This was red flag #1 - I had been looking forward to the cabin I had rented with an outdoor deck facing the river. She wasn't upfront about the switch when she gave me the check in info and she didn't even ask my permission or consent for the change. Then I ask her for pictures of Cabin 1. Maybe I can make it work. She sends me a link to a website where the link to Cabin 1 pictures doesn't work. I can see the outside and it looks nothing like the cabin I rented. I have been packing and getting ready for a week to go to this property. It's an 11 hour drive from my place and now I have one more day to figure this out. The next morning (1 day before departure) I try the link on my computer to see if I can get pictures of cabin 1 - no go. I try other links on the website and they work. Unexpectedly, I find Cabin 5 on the website https://www.winecountrylifevacationhomes.com/vacation-rentals/rental/Cabin5/ When I looked at the reservation dates - it said it was booked for August 11 - Sept 8, 2026. Super fishy. I sent Pam a message saying I still hadn't seen pictures of cabin 1, I sent her screen shots of the cabin 5 being booked and asked her if it was a mistake. I told her if I liked cabin 1, I would also want to be transferred to cabin 5 as soon as the electrical repairs were completed. I told her if she couldn't get me the pics or agree to this, I'd be asking VRBO for a full refund. Her response was "Please do pursue a refund thank you" So I get on the phone and send all the screen shots from texts to VRBO (a hassle because we weren't communicating on the VRBO site) - they tried to call her and fix this but she didn't answer. I got my full refund and VRBO tried to help me book something else. But at this late date - nothing could be done that quickly. I looked back at our VRBO messages and 30 minutes AFTER Pam told me to pursue a refund, she posted a few pictures of Cabin 1 with a message saying "Here are pics of cabin1. If these don't look good enough to you please do cancel. Cabin 5 will not be available in August." Why did she post this to VRBO when she knew I was trying to get a refund???? So weird and sketchy. A day after all this was over, the link that was broken to Cabin 1 somehow started working. Hmmmmmm...... This business is either scamming people or they had some unfortunate circumstances and Pam is terrible at her job. She should have initially explained the electrical problem and asked if I wanted to cancel or be transferred and then got the pictures to me immediately. This is very basic courtesy. I will post this to as many places I can. I wish I had seen the low ratings on Healdsburg Property Management listed at the same address as wine Country Life Vacation Homes. She is hiding behind some bad reviews and it angers me that I can't warn anyone on VRBO's website because only people who have competed a stay can review it. Beware of this business. Pam - do better or quit. You ruined my summer vacation plans. Shame on you.

After an unpleasant experience with a prior management company I'm happy to have found the team of…read moreVera and Halima. Their trustworthiness and integrity are not often found in the property management business. They take care of everything once you set up certain parameters at the outset. Timely monthly accounting statements always provided. Very responsive, even if necessary on weekends. Their fees are reasonable for the excellent work they provide. They use a roster of vendors and tradespeople which they have developed over the years for any work necessary on your rental, as well as monitoring the work done. Instead of using a competing corporate type operation I highly recommend supporting this local business, you won't go wrong.

I have had The Barrett Group as my property manager for over 4 years. Vera is amazing. She and…read moreHalima always get back to me in a timely fashion when I have an issue. They have done everything I asked. I couldn't ask for more!

Another reason not to use these guys to manage your property they do not care what their tenants…read moredue to the neighborhood or surrounding neighbors all they care about is getting the money loud music for hours running over garbage cans and noise!! See video

Don't trust these "leasing agents". No integrity or care about conditions of properties. Never…read morecorrectly fix or repair things, always a cheap coverup and excuse. Mold, leaks, furnace issues.

My family and I lived in a beautiful rental they managed for over 2 years. They were not only…read moreamazing to work with from the time we inquired about the property, until the time we left, but they treated us like valued customers and not just tenants the entire time we were managed by them. Any maintenance issues that arose, they were super quick to respond to, and did so to our satisfaction (and if I was the homeowner, I'd be happy they were as thorough in their repairs so that the integrity of he house was maintained). Birdsong has beautiful homes and make sure they are in great condition prior to move in. Couldn't recommend them enough.

Amazing House at 657 Lytton Station Rd, GEYSERVILLE, BUT Very Disappointing Property Management…read moreteam/owners. The Lytton House itself was amazing. The property was beautiful, comfortable, and exactly what we were looking for. Unfortunately, our experience with the property management team was extremely frustrating. Our stay was July 6-13, and I first followed up about the refundable deposit on July 17, because there was not response to my text form 7/14 about the rodent we saw in the house. I followed up again on July 29, told her about the rodent and asked whether the check had been mailed and when I could expect it. I also called the management team twice in an effort to get an update and resolve the issue since my email and text were unanswered. Despite these repeated emails and phone calls, more than 30 days have passed without receiving the refund. I was told the refund check had been sent and would be tracked, but it never arrived. I continued having to contact the management team for updates. On August 13, I again contacted them because the refund was still outstanding and explained that this had become very frustrating. I was given another assurance that the issue would be resolved. On August 14, I was still having to follow up and request proof that the promised credit to my credit card had actually been processed. I still do not have my $995.00 refund. What should have been a simple and routine refund became a prolonged and frustrating process that required far too much time and effort on my part. The biggest issue wasn't simply the delay -- it was the lack of follow-through and the fact that I repeatedly had to ask for updates and confirmation. It's unfortunate because the Lytton House itself is fantastic. However, the property management experience significantly detracted from what otherwise could have been an excellent experience. I hope Birdsong improves its refund process and communication with guests. i hope I get my REFUND!!!! Guests should not have to send multiple emails, make multiple phone calls, and continue chasing the management company for a refund that has already been promised.

I am so happy with the level of professionalism I feel good knowing my property is in their hands…read moremy rentals have increased and we have gotten nothing but positive feedback with none of the head aches thank you

My group rented the Blue Heron house. The place was lovely, and we enjoyed our weekend. I will…read morecontinue to return to the Russian River near Healdsburg for annual trips, as I have every year for the past several. I would not, however, under any circumstances, rent from Wine Country Getaways again. We had a big group, including several small children, and one family coming up all the way from Southern California, so we asked if it would be possible either to check in a little early or to leave a little late. The answer: absolutely not. OK, fine, no problem. As soon as we arrived at the house, though, my wife and I noted the list of rules. it read like military marching orders that had been poorly translated from the original German. We were, for example, expected not only to do all the usual things like strip the beds and straighten up, but also completely clean the kitchen, including a wide variety of chores such as unloading the dishwasher. This is the kind of thing that one expects at a scientific research station, not a pricey wine country vacation home where you are paying for cleaning services on top of your rent. But still, no big deal. Then came the kicker. I accidentally left my camera behind, with some magical pictures on it of my 3-year-old son and I floating down the river. I called Debora to explain to her exactly where I left it (by the phone in the kitchen) and ask whether she would be willing to send it to me. She claimed not to have found it, which is possible, I suppose, though a bit odd considering that I knew exactly where it was. Then, without warning, she launched into me about the state of the house when we left. I've stayed in many California vacation rentals over the years, and never, ever had a problem with the management. (My family and I, for example, return to the same house every year in Palm Springs.) We left the Blue Heron house in a perfectly respectable condition, ready to be cleaned and prepped for the next folks. But enough is not enough for Debra, who verbally assaulted me over the phone to the point at which I could not reason with her and actually had to hang up. The only way to describe it is that the interaction left me feeling slimed. Perhaps this is just her nature. Perhaps she's had bad experiences in the past. Or perhaps this company makes its money but selling used cameras and overcharging for cleaning bills. I don't know. What I do know is that Debra should not be in this business dealing with customers. If I were you, I would steer far clear of this nasty person and find another delightful home, run by another property management firm, just a few doors down.

We've just signed a 2 year lease for office space in Healdsburg. Dana at Healdsburg Realty was an…read moreabsolute pleasure to work with. Before and after moving-in, Dana has been extremely responsive to my many questions and requests. Extremely pleased with our experience with Healdsburg Realty!

We've been fortunate to live in a home managed by West County Property Management for the last year…read moreand it's been a wonderful experience! Cici is professional, communicative and prompt, everything you could ask for in a property manager. I would definitely recommend West County to any renters I know in the area.

I rented a property from Cici for a year. It was a great…read moreexperience any maintenance requests were handled in a very timely and professional way. When I started the renting process, she told me that she is there for her clients, and she kept her word till the very end . Highly recommend this company.

3rd time using TT&A. They continue to perform. This last time took extra effort on their part and…read moreseveral people in the office went way above and beyond to deliver for me. needless to say, I'm very happy with them and will continue to recommend their home buying and property management services! Very reasonable rates as well.

Property manager tricked us into accepting an awful renter. (The renter ended up taking owners to…read moresmall claims court for $11,114-- for a 3.5 month rental period!) Property manager said she was trying hard to find renter, later we learned the renter had credit problems and the last property manager gave all "unknown" reply after 3 years renting. (But the owners weren't given this information until the renter was leaving.) When the owners told Mr. Toye the problems they were having with the property manager, he brushed them off. The final rental inspection, the property manager emailed that she never did it. When the owners had to clean, repair, and restore the house, the owners asked Mr. Toye to pay the part of what the property manager's contracted negligence cost them, Mr. Toye refused to meet the requested amount. A NIGHTMARE! STAY AWAY!

DO NOT RENT FROM THIS COMPANY!…read more We rented a house (the Olivet Vineyard home) for 4 nights. The house itself was shabby and run down. The gourmet kitchen, as they described it, was gourmet maybe in the 1980s and was lacking in quality pans, utensils and equipment. But the real problem and the reason for this review was that the house was infested with mice and the response to this issue by SCVR has been appalling. We didn't realize there were mice until the first morning when we saw that the mice had run all over the counters and chewed on fruit and bread left on the counter. When we looked, we found droppings in drawers, cabinets, on dishes, 'gourmet utensils' and pretty much every surface in the kitchen. And then when we looked up the light panels were LOADED with droppings. Obviously the mice had moved in a while ago and there was no rodent control program in place for the property. We ended up completing our stay only because there were many of us and we didn't have anywhere else to go at that point. We set traps, and kept all non-perishable food in the oven to keep it safe. After our stay we contacted SCVR to discuss the problem and requested a cleaning fee refund based on the fact that the property had clearly not been cleaned in the kitchen ahead of our arrival; that we had to clean the kitchen surfaces and any dishes and utensils before each use and because nothing could be stored in the cupboards. Each time we called the manager was "unavailable" and she failed to return upwards of 8 of our calls. After 3 weeks, the manager had the office clerk call to tell us to submit our request in writing and she would present it to the company board for consideration. After 3 more weeks of once again hearing nothing from SCVR we placed another phone call followed up by an email. As part of the rental agreement with SCVR, we had been given permission to have additional dinner guests over and above the normal maximum allowable number. This was agreed at no additional cost to us. The final response from SCVR was a very short email stating that because we "were allowed to have extra people at the property without an additional fee the money is more than even" and therefore the cleaning fee would not be refunded. We then contacted the Healdsburg Chamber of Commerce to see if they could help. Long story, short, the SCVR manager told the HCoC that "the house was in the country and that mice should be expected". The HCoC Executive Director was as stunned as we were using the phrase that their "attitude was laissez-faire and not the usual attitude of Healdsburg businesses". Do not rent from this company - their customer service is unbelievably bad. They also do not provide the ability for guests to review their properties, a fact that is hardly surprising given our experience.

Trying to get a hotel room in Sonoma County is a needle in a hay stack. Rhonert Park is too far…read morefrom everywhere I want to be. Hotel 6 is yukky. And the Hilton is $$$. Even the local hotels start at 250 a night..... I'm sick of paying $250 in a hotel where loud drunk guests stumble in at 3am! We tried VRBO but I can't talk to people all day just to find a weekend rental.....Finally we found this agency thru a friend - I called - they found me a house and splitting the cost among us made the house rental a better deal. The staff were quick and super helpful. The house was beautiful. We enjoyed ourselves and the price was right. We found out they have a lot of houses for rent and plan to go back and try other houses.