complement for Jackie Ruz, she listens to my requests, she is knowledgeable and helpful she took…read morethe time to call on this concern that was important to the customer. Thank you Jackie.

I opened a checking account for myself and a savings account for my Grandson. The staff was very…read morehelpful. They gave me a gift box. I really appreciate the excellent customer service!!! I recommend Altura CU.

The One word that describes this branch is consistent!…read more Greeted with a smile Problem solvers Genuinely concerned about customers Personable At this branch you will always receive these and more! Definitely an enjoyable experience!

I've been banking with The Bank of Hemet for almost a year now after closing my 20 year…read morerelationship with Union Bank. What a refreshing change, every employee I've met at all the branches I've visited has been friendly and helpful. The Bank of Hemet has been a breath of fresh air in the banking world!

Wow what a dumpster fire it is to deal with them in person. From lost checks (deposits at the…read moreteller window), to not being able to call and speak with anyone at the branch when you need have them locate the lost checks, and then the occasional rude teller on top of it. The small business accounts are treated like lepers when all we want to do is put money in our accounts (that B of A lends to everyone for exorbitant interest rates). Walking up to the "merchant" window with a bundle of checks (deposit slips filled out) all other customers are taken first. From the guy depositing $400.00 in unrolled pennies, to the other guy who has a negative balance arguing to get some cash out, and all other forms of headaches clogging the lines up. I've had B of A for 30+ years, if I didn't have so many accounts through them and all my electronic banking I would have left years ago. As I write this I think I'll head over to U.S. Bank and ask how they treat their customers! Good luck going in here and getting mediocre service.

Went in today to cash my check and never had an experience like i did there at other banks. they…read morecouldnt even cash my check to begin with without a manager because the front teller wasnt trained enough. so i had to stand in line twice making it an hour there. i wasnt even the only one upset with them in the building. everyone in line talked about how bad they are. tellers are not trained enough and are incompetent. The manager is trude and condescending. they lack accountability to their clear incompetents and got upset with me for being upset with their service. they literally proved everything i have ever heard about them and im so glad it happened because i almost opened up an account there.

SUPER CONVENIENT DRIVE-THRU! I love coming to the ATM drive-thru off Florida, it's quick and easy!…read moreI had to make a withdrawal and I didn't have to jump out of the window to push the ATM buttons. Rather, I pulled up rolled my window down and simply inserted my card without exerting myself lol. I also love that the ATM is shaded so I can clearly see every feature. I stopped by in the late afternoon and quickly conducted my business. I didn't have to wait in a long line or waste time This Chase Bank is one of the originals in the valley and is honestly one of the nicest buildings in Hemet. I'm a sucker for red brick structures, it's got a classic vibe. Sometimes I step out of my car and use the regular ATM, however I don't do that as much now as I usually have to wait in line. The staff are pretty good inside and there's always a security guard which is helpful given the area.

I came in to cash a check as a non-member with a check issued to Chase. My check was scanned ,…read moretorn, and "verified" then I signed . 20 mins later I'm told because the check didn't meet 4/5 requirements of their criteria they won't cash it for that reason. No further explanation due to privacy reasons on their end. Very frustrating and an inconvenience. I would never recommend Chase nor ever come back . Especially this location.

This location is the only one in town so be prepared to wait in line for a hot minute. However, the…read morepoint of this review is to highlight an outstanding employee there named Chad. He was helping in the lobby area with a little iPad when I came in and needed help. He helped me in the most attentive and loving manner. Talking to him brought me a sense of peace in the chaotic environment that only the beginning of the month town madness brings. The branch has a a gem in their midst. Give this guy the highest accolade one can achieve in the banking system. He deserves all the raises, bonuses, and promotions. The 5 stars are for Chad ONLY, the bank as a whole is... a... different rating.

Even though it's busy, they try to make sure they to service everyone asap…read more Big Thank-you to MICHAEL for clarifying things with me and helping me out !! He noticed somthing and spoke up! Need more Michael in this world of business. Definitely like coming to this Wells Fargo .

WELL-LOCATED BANK! I think this Chase is very conveniently located on the West Side of Florida…read more It's near a busy street, several communities, and a shopping plaza. It's also on the way out of town if you're going to take highway 74. I usually stop by here when I need to get a cashiers check or make a quick deposit before I leave the valley. The gentleman who helped me this last time was pretty nice but kind of gave me suspicious looks. It was a slightly awkward experience but I wouldn't classify it as bad as he was pretty professional. The attendant towards the front of the bank was very friendly and greeted everyone at the door! There's several kiosks inside the bank and an ATM machine as you walk into the double doors. I use the atm outside sometimes. However, expect to be in line on busy days. They only have ONE outside atm. The drive-thru atm is also available, however, it's in an extremely tight space and I never use it so I can prevent getting hit.

Chase banking system is set up to take YOUR MONEY. GO with a credit union..... if you ask why YOUR…read moreMONEY is getting taken out, you have to set up an appointment, and then there's no resolution.... F..... Chase

Provident was very informative and patient regarding my situation. They walked me through the…read moreprocess and had me set up much faster than I anticipated. Shannon was fantastic guiding me through everything with care and ease.

they don't answer a phone when you have a problem. when calling with a problem with zelle i was…read moretransferred 2 times then told to hang up and call the bank after17 minutes. when calling the exact number specified to call. the bank voice asked for my account number three times then push # then asked my code number which i don't have over and over. no way could you get a real person to talk to about anything to unlock zelle. just because they dont answer a phone they lost nearly $170,000 in deposits. worst bank ever.

Best customer service of any bank in Hemet! The entire team at this branch is very professional!…read more I do a lot of business with Altura at this location, and in particular, Serinna stands out as the one that goes out of her way to take care of my business, even when the lines are long. She is great with many of the folks I know who bank there too!

Christina is very rude n sounds like she does not like her life I called once and just ignored her…read moreattitude because I thought maybe she just having a bad day and I called a few days later and she had the same attitude and I asked to talk to the manager both times and they still have not done nothing about it! Very unsatisfied!!

Terrible customer service! Hemet girard location. Waited 40 plus minutes to unristrict my cardread more

Customer service is lacking. The manager talks down to you would not do business with this bank…read morelocation.

Great everyone was very nice and helpful felts family I would recommend this Bank to all my friendsread more

I have been a Citibank customer for over 6 months i finally decided to switch my job payroll…read moredeposits from a prepaid card to my account well in the process of doing that my job gave me a paper check so i deposited it into my account. They then sent a email saying a hold would be placed which is fine. I go to go visit my child in the nicu and my card declines for gas when I had money in there not including the funds for the check they are holding. I call and they tell me my account is under review because I deposited a payroll check. So I ask why is all of my funds being held and they give me no explanation. I'm a single mom and I have kids this is so wrong an unacceptable. I followed back up and now they are saying my account is closed. This is so wrong and it feels like I am being punished because my job choose to pay me by paper check. I wish u had the option of zero stars if you are thinking of banking with them please don't. DO YOUR RESEARCH AND GOOGLE CITIBANK CLOSED MY ACCOUNT AND YOU WILL SEE THAT THEY DO THIS TO PEOPLE ALL THE TIME FOR NO REASON AT ALL. I have contacted there ERU department, the controller of currency, the bbb, and the consumer financial protection bureau