Beware of American Homes 4 Rent. Our move-out experience has been frustrating and unfair, and we…read moreare still battling them over our security deposit because of charges we believe are false and unsupported. Their maintenance inspector reported items as missing that were clearly shown in our photos, and he also tried to take credit for work we completed ourselves, including spackling repairs we documented. We strongly recommend never relying on phone calls alone with this company. Keep everything in writing and maintain a paper trail for every conversation, request, and dispute. If you do not have it documented, it may be denied or ignored later. We have photo evidence that contradicts several of their claims, yet the dispute is still ongoing. The process has felt dishonest and one-sided from the start. If anyone else has experienced similar issues with American Homes 4 Rent, please contact me.

Where to get started on this sh*t show! HVAC went out in the hottest time of the summer with temps…read moreinside reaching over 90 degrees. Reach out to get it fixed and wait three days to find out the contractor they scheduled had no availability and had to do that myself, Amber or no one from AMH knew this apparently. So after getting to the bottom of that, finally get another technician out that Friday. He needs to order a coil which AMH wouldn't approve and I kept getting the run around about that until Tuesday when they "Want to get other bids" so we have to wait until the next Friday for another contractor to come out and say we just need a frion recharge. Now we are getting the run around and the contractor can't get approval. Can I sue?

These guys are top notch. I worked again with Bill Barrus to find another furnished apartment that…read morewas slightly larger than my tiny, cramped box of a place (hey, it's your first Charleston apartment!). Good news--Bill is still amazing. Bad news--the market was even worse this time. Side note: CFA's new offices are gorgeous. Plenty of space to sit and fill out forms. The day I was there someone had made a ton of cookies--always a plus. The search was nothing short of brutal--upwards of 15 apartments were seen and tears were shed. Multiple times. Once in a Dunkin Donuts. I asked Bill "is this the lowest point of my life? Crying in a Dunkin Donuts?" To his credit, he did not respond. Thank you, Bill. To make a long story short, Bill never showed me anything out of my price range unless I specifically asked to see it. He looked with me on inconvenient days, at inconvenient times, when the forecast called for rain, when he had other clients, and when it looked like my best option would be living in a box on the street. Jeremy Cooper even saw me one day after narrowly missing out on an apartment and gave me his business card, telling me to call him if I ever had any problems. Then, when all hope seemed truly lost (and more crying had ensued), due to CFA's great relationship with a management company, I was able to find an apartment that technically wasn't even on the market yet. The apartment was, believe it or not, in my price range and in the exact area I was looking for. Even though the search was arduous and frustrating, Bill never got frustrated with me or suggested that I try another broker or company. He followed up with me whenever he found a new apartment that might fit my criteria and constantly promised that we would find an apartment, no matter how long it took. He was right and proved to me again that he's a class act and the people who work at CFA are class acts too. In my admittedly low and difficult price range, some brokers wouldn't give me the time of day. CFA found me an apartment that I am very, very happy with and never one time acted like I wasn't a top priority. Would wholeheartedly recommend and will absolutely continue to utilize their services (if they'll let me, after this nightmare of a search) in the future. *Erik Roth assisted me when Bill was out of the office on vacation and was also a huge help.

Extremely rude. This business treated us very unprofessionally and talked down to me and my wife. I…read moredo not mind being spoken to disrespectfully, I have thick skin, but never disrespect a man's wife.

I wish I could give more than five stars for this team because we had an amazing experience. We…read moremoved quickly with looking at a new home and with needing to sell our current house. We used ChuckTown Homes to do both! We met with our buyer's agent, Andrea, to discuss all of our wants/needs in regards to a new house. She promptly got us set up on a portal to begin mapping out where we wanted to be and for houses to be tagged for us within our budget. She was prompt in getting back to us with any questions and with setting up viewings. When it came to negotiations with the sellers of the home we wanted, so was very proactive! Our buyer's agent, Matt, was just as great! We set up an appointment for him to view our house to discuss what we think we can sell for (as well as why, including other homes in the area that were comparable). He advised us on how to have the home set up for photos and how to have things done for showings. He was able to help us navigate toward good offers and ones that seemed like they wouldn't be a good fit. He was prompt in getting back to us via text, email or even by phone when needed. We really appreciate all of the hard work they put into making the transition of selling and buying our homes easier on our family. We would highly recommend them for your buying or selling needs.

We had a great experience with Lenny. Super efficient, knew everything under a lot of different…read morecircumstances, totally responsive and a good person to top it off.

From the owner: Mitchum Law Firm, located in Charleston, SC, focuses on real estate transactions. Attorney Lenny…read moreMitchum represents clients in residential closings, commercial closings, refinances, home equity line of credits (HELOCs), and construction loans.

Apparently if you want to receive a response from someone at AMCS folks all you need to do is post…read morea Yelp Review! They apparently read YELP Reviews but do not return phone calls to the residents that live in their communities. Residents wouldn't have to post Yelp Reviews if AMCS would return their phone calls, or respond to their e-mails regarding the matters addressed in my initial review. It's not that people want to voice their concerns in public forums but people have a right to know what others have experienced as residents within an AMCS community, at that point they can make an informed decision as to whether or not they would choose to live in one. Thank you Jaime K. (From AMCS) for pointing out that at one time my regime fees were behind, I already mentioned that in my review of the attorney that AMCS utilizes to handle their legal matters. I'm glad that you brought that up, people should read that review as well when making a decision as to whether or not to reside in an AMCS Community.

Today is Aug 17, 2017. Last night I was victim to a burglary. My kitchen window is busted clear out…read moreand the robbers took my spare house key. I don't want to leave with my what valuables I have left unsecured. I have been calling the emergency number provided to me and the rental office with NO ONE returning my calls. My home that I've been paying inflated rent on was violated and no one can answer the damn phone!

From a landlords side I have to agree with the claims that these people are unscrupulous…read more A Ravenal agent leased my meticulously furnished home to a couple that they obviously did not even do a background check for. Then gave them the keys without even meeting them in person even to check them in at the property. The irresponsible tenants decided to take all the furnishings, art and accessories and carelessly dump them into one room, damaging drywall and all items in the process. Then they rigged the satellite to get a free signal and broke the washing machine. We were in the guest house when the tenants decided to move out within the first few days because their dogs did not like my sweet golden retriever. We did not see all the damages until they were gone. The Ravenal's made the determination that THEY could go to court if charges were pressed by the tenants so fully reimbursed them for the deposit! Avoid this company at all cost.

With the time to search for apartments in Charleston nearing, I have to warn young adults and…read morestudents to stay far away from this (as previously mentioned in another review) joke of a property management company. If you are lucky enough to have a staff member pick up the phone, they are rude and are constantly blaming the issue on the person "above" them- and that person always happens to be on a business trip and is impossible to reach. I knew it was going to be a long year when I went to go pick up my street parking pass at the DMV. After getting to the DMV, I found out that the property I was in, was just outside of the street parking zone. I had confirmed with the property manager over three times that this unit had street parking- a huge factor for me. When I brought it to his attention, asking what my other options were, he responded with, "I might have said you would be able to get a parking pass, but honestly you don't have that in writing. So what can you do?" The property that I lived in, was above a family owned shop- the shop owner owned the entire building. The owner obviously cared far more about the property than Daniel Ravenel, and had fixed every problem I had before getting a response, if any, from Daniel Ravenel. Right before my lease was up, my roommates and I cleaned the place spotless. We have all lived in Charleston for 4+ years and are well aware of the move out expectations. We are also well aware of sleazy property management companies such as this one and decided to take a video moments before we left the property for the last time- documenting the condition of the entire property before leaving. We were shocked when each of us were only given a small portion of our security deposits back. After calling and e-mailing for weeks, I finally heard back from Daniel Ravenel. They charged us to repaint the entirety of the apartment. When I asked for an invoice of the painting services, I noticed they charged us for paint colors that were not even in the house. I was ensured that was a mistake and they would refund me- that's when they stopped fully responding. We were also charged an absurd cleaning fee. They argued that we left the place a wreck- claiming we left furniture that didn't belong to the property owner, left bags of trash, appliances, etc. They sent me photos old photos of the property as "proof"- they didn't think to remove the two year old time stamp from the photos. I pointed out to them that they were using old photos and I have *recent* video footage of the property right before I walked out. I then received an e-mail from Daniel Ravenel's attorney and was told I would have to go to court if I wanted to get the rest of my deposit back. I had recently taken a position outside of the state and didn't want to go through the hassle or costs, just for a few hundred dollars. Daniel Ravenel is completely aware that as young adults, we won't take it as far (or don't have the means to) as going to court over a few hundred dollars. It truly is a shame that this team takes advantage of that and is continuing to rip off and deceit its tenants. Please do your research and find another property management team! Avoid at all costs!

I cannot give enough praise to Sarah, Jessie and the Charleston's Best Home Team. They handled…read moreevery aspect of selling my home with the upmost professionalism, respect and love! You can tell they love what they do, and they do it with excellence!. Even though selling a home can be a very anxious time I felt very comfortable knowing I was in good hands. They kept me engaged through the whole selling process and explained it step-by-step. Being a military veteran it was great working with another military veteran! I am no longer in South Carolina but if I ever move back the only realtors I will use is Sarah and Jessie! I highly recommend this TEAM!!

From the owner: As a retired military family of 22 years, we understand the challenges of relocating and navigating…read morethe complexities of buying and selling a home, all too well. We also understand the stress of acclimating to a new environment and settling into a new home and becoming familiar with the area. That's why we're known for going above and beyond to help our clients experience a stress-free and efficient real estate transaction.

I just wanted to take a minute and send a HUGE thank you to Chris and The Family Real Estate Group…read moreas a whole. We had been working with a contractor/real estate agent for several months, who abandoned our project and was trying to bully us into making decisions that were not in our best interest. By the grace of God, we came across this agency while looking for an appraisal to see where we were. He immediately stepped up, realized we were in trouble and went to work with us. He patiently stood by us while we tried for months to terminate our contract with the original realtor and was an invaluable mentor through the entire process. With Chris's help, we were able to get referrals to TRUSTWORTHY contractors, get the work done, and he worked tirelessly to get the house shown, advise us on what needed to be done, fielded phone calls and emails, re-listed, aggressively marketed, and supervised the progress every day. We finally closed YESTERDAY, and would not have been able to do it without his help and the support of his team. We will forever be grateful for his unwavering support and service to us. Today, we have a happy ending, and my parents' future is secure thanks to Chris and The Family Real Estate Group. YOU WILL NOT FIND A BETTER GROUP of realtors in Charleston. Thank you again!

From the owner: The Family Real Estate Group strives to deliver an excellent real estate experience for home buyers…read moreand sellers while founding a company on lasting relationships.