Had some water damage from an upstairs bathroom down to my garage and called Service Master…read more Chris Garcia was my project manager and super satisfied with the water mitigation process. He was generous enough to start setting up fans before confirming to work with them and was very informative and communicative throughout the whole water mitigation process. Always showed up on time and was responsive to any questions I had. Him and his crew were awesome during the demo portion. Put floor and wall protection down and cleaned up after the job was done. Highly recommend Chris and his team to help you out. Very professional and glad It was a good and smooth process coming from horrible situation with water damage. Chris completed his job but the overall job isn't fully complete. Still have to work with them for the rebuild and hope the process continues to be smooth and effortless.

ServiceMaster was engaged to remove bad cigarette odor from my house. First they recommended attic…read moreduct cleaning. Then they washed everything: walls, ceilings and floors. Then they ran air purifiers for several days. Smell is now mostly gone, except around front entrance door and around access door to the garage. I am still working on that smell. Also, it took them a few days to come get the air purifiers. Overall I am satisfied with their work. They were responsive and professional.

Half of my house flooded after an appliance repair person "repaired" my washing machine. Servpro…read morecame out immediately and made a very stressful situation SO much easier. Arturo, Stonewall, and Therron were all so kind and helpful and really went above and beyond their call of duty for us. They were professional and clean and very transparent. Super honest and answered SO many questions and really worked with us with honesty. I did not feel pressured or like anyone was trying to upsell me on anything. Arturo especially was amazing. HIGHLY RECOMMEND!!

Ray and Lawrence were two of the group members that helped out on my water restoration project…read more They were on time, very communicative and professional. They were very knowledgeable about all my questions. Definitely felt very happy with the work provided. The cuts they had to make were as minimal as possibly and very clean. They were careful with all of the items they had to move and ensured that they cleaned up after themselves. two thumbs up.

Our roofers went into our attic prior to doing their work and let us know that there was potential…read moremold/biological growth in some areas. I reached out to several remediation companies, and Servpro was the most professional, thorough, and incredibly reasonably priced one (I'm talking about a $2k+ difference with one other company)! Once our roof repair was complete, Patrick and his crew came out to do their work. They were prompt, efficient, and it seemed like they were very thorough. I even picked Patrick's brain on a few other areas of concern inside our house, and he was very transparent and honest. I hope not to need to use them in the future, but if I ever do, they'll be the ones I'll call. Happy to recommend them to anyone who needs remediation work done as well. Thank you!

I noticed mold signs/growth on my garage concrete floors. I knew then that I needed to get…read moreprofessionals to come out to take a look. I stumbled on Servpro on Yelp. After reading other reviews, I decided to give them a call. Patrick came out to take a look. He told me what was needed to be done and gave me an estimate. After couple days, I hired him for the job. On the day of the job, Patrick showed up with his team. Patrick explained in details of the steps they would take to treat my garage. They first deep cleaned the floors by sweeping and power washing then add the mold treatments and finally power wash it down again. Once all the cleaning and treatments were done, they placed 3 fans to blow dry the garage. The next day, Patrick came back to fill in the cracks in between the slabs to prevent water/moisture from coming up. I had a great experience working with Patrick and his team. They were professional, friendly, fast and efficient. Very easy to talk to. They cleaned up after themselves. Highly recommend.

Really great company they did an amazing job and they did everything really fast . I really…read morerecommend them.

Id question the integrity of this business before pursuing work with them…read more.. I recently had to report my landlord to public health due to a carpet that's been in place adjacent to the shower for over 20 years, and has been repeatedly reported, has recently become more of an issue for us as tenants due to a present mildew smell. After Rainbow inspected and in fact found mold in the bathroom, the report stated the mold in question was caused from "negligence". When I called to question how the report concluded tenant negligence, they transferred me to "Parm" he then informed me that I supposedly told him there was an ongoing leak that's been reported several times. When I in fact told him the concern for moisture and mold had been reported several times and we also wanted to report while vendors were here - that we were concerned about a new faucet leak that had just started, specifically dripping down from the faucet. So simply, miscommunication. Simple. When questioning the miscommunication he was not at all friendly, or professional. He was very aggressive. Also, when you call in they do state that all calls are recorded - when I asked if he could potentially pull up the recording to confirm I said anything of the sort, he said we do not record our calls. Go figure. The most interesting thing is, both him and another Manager that I had met face to face, (Erik) had totally different outlooks on the situation. Especially knowing the carpet had been in place adjacent to the shower, for decades. It makes me question the integrity of this business as a whole and wonder if this business is running honestly. Also one other thing to add, I was solicited by one of the workers the day of remediation, to check out his car detailing business. This is also super unprofessional and made me really uncomfortable.

I had a dishwasher water leak that went farther than my eye could see. Luckily Servpro was able to…read moresee and handle the extensive damage. They billed my insurance directly, this made it seamless. The owner Perry has been doing restoration for decades. I enjoyed working with Tori in the office she made me feel very comfortable.

Tom, Nestor, and Connie helped me out with a home restoration. We had flooding upstairs, and they…read morecame out immediately to rip out the carpet and dry the area. Tom and Nester came daily to check on the progress. Connie was extremely responsive and had excellent customer service about the project. I highly recommend this company!

We had a fire in December of 2024. There's so much that goes along with restoring your home that…read moreyou don't think about until it happens. The day after the fire we had contractors and public adjusters verbally fighting in our home, trying to win our business. Ray, the owner, was very patient and compassionate. He was very thorough in his explanation of the process and he along with his team delivered everything they promised. They cleaned and restored our belongings, and Lawrence made several trips to our temporary home to bring the things that we needed. We lost some of our pictures but Dave saved all that he could. He cleaned the pictures individually and pried the ones apart that were stuck together. honestly, that would have been so overwhelming for me to try to do. I was so impressed. These guys are very honest, they brought us every last Penny found in the house. There were certain things that we were sensitive about, such as my 3 yr old grandson's belongings. Ray worked with our insurance company to make sure those things were replaced. Our family is beyond grateful for American Fire Recovery.

A fire is a terrible disaster. Although you are in shock and don't know where to begin nor what…read moreto do, immediately call your insurance. I was blessed to have Ray, the owner, Lawrence and Dave his managers, and his crew to take care of my Personal Property. My insurance adjuster had explained to me that "Personal Property" is "anything that falls when you turn your house upside down": furniture, appliances (small and large), clothing, kitchen stuff etc. etc. etc. Initially, Ray said that any belongings of my three-year old granddaughter were going to be discarded and replaced by my insurance! That impressed me the most of upon meeting this kind gentleman. When Ray provided thorough information of himself, his company and his crew, I knew I was in good hands. They are/were all so friendly and professional. Everything, I mean everything, was logged; whether to restore or discard. Anything that was restored was cleaned, boxed and stored at his warehouse until we move back home. Ray also had a professional cleaning company take care of our clothes, shoes, purses, hats, caps, etc. that were returned to us within days of the fire. Ray always informed me of the steps he was taking. I have yet to move back home, but Ray does check in on us occasionally; we even received a lovely Xmas card from him. If anyone is going through what I unexpectedly went through, I HIGHLY recommend Ray and his crew which he endearingly considers, his family, as well. You can trust him which is rare these days.

Able was very upfront and honest from the beginning, took care of every need that arose and made…read morethe restoration go smooth.

From the owner: At Helping Hands Restoration, we believe that exceptional service and genuine care set us apart…read more Here’s why our customers love us: 1. Personalized Attention: We take the time to understand your unique needs and preferences, ensuring a tailored experience. 2. Quality and Excellence: Our commitment to high standards means you can always expect top-notch products and services. 3. Warm and Welcoming Atmosphere: From the moment we step through your doors, we’ll make sure you feel at home with our friendly and professional team. 4. Innovative Approach: We stay ahead of industry trends to offer you the latest and greatest in remodeling, water damage, fire remediation, and mold services. 5. Customer Satisfaction: Your happiness is our priority. We go above and beyond to make sure every experience with us is nothing short of fantastic.

Danny came a day earlier than scheduled. Great communication, and quick service. Thank you Danny at…read morePuroClean!

From the owner: PuroClean of South Merced is your trusted local expert in property damage restoration. We…read morespecialize in water damage restoration, fire damage restoration, smoke damage removal, mold removal, and biohazard cleanup for homes and businesses in Merced. Our certified technicians use advanced equipment and proven techniques to restore your property quickly and efficiently. Available 24/7 for emergency service in Merced, we respond to emergencies with speed and professionalism, minimizing disruption to your property. Whether facing water, fire, smoke, or mold damage, count on PuroClean of South Merced to provide reliable, high-quality restoration services when you need them most