This is by far the worst company I have ever dealt with from the beginning to the end. They do not want to help you at wall. I sat on the phone with support for hours with multiple agents and cannot help with my defective part they sold me that is under warranty by both the business and manufacturer. I will shop else where from now on. read more

DO NOT BUY ANYTHING FROM THESE GUYS. I ordered a part for our stove, which was a perfect match on their web site, but when it arrived, it had a different part number, and an extra electrical connection on it. What I received was NOT what I ordered. I called the next day & got a return authorization, but not a return shipping label. Over the next few days I kept checking my email & spam folder -- nothing. I was told that in 3-5 business days AFTER THE WAREHOUSE REVIEWED MY ORDER they would send me a shipping label. Same thing when I called a week later - another 3-5 days. I just called again today & was told they are still reviewing it - and implied they might not take the part back, depending on the "warehouse review". They have not called me, nor emailed me asking any questions or asking for details. It has just been crickets. read more

Called their 800# to find out if this location was an actual business to go to and buy products to renovate my home. Instead of just simply telling me that it is just a warehouse and distribution center, the call center agent transferred my call so that they can sign me up to join some kind of online ordering program. read more

I ordered a security door from their website. I authorized the price of the door. when I received my bank statement there was extra charges I did not authorize. Stay away from this company they steal from you read more

DO NOT, I repeat DO NOT order anything from this "company". If I could give a zero rating or less, I would. I ordered closet doors on Jan 15th. Doors were supposedly delivered and "signed" for by me on the 17th. I wasn't even home. I have video footage on my home camera system that verifies no HD Supply delivery truck came anywhere near my house. Called an agent at HD Supply and they acted as if I lied about receiving the doors. Then I pointed out on the delivery notice that it states "item damaged". He then said in that case item was returned to warehouse and once confirmed I will receive my refund in 2-3 WEEKS. It has now been a month and I have not received my refund. I have called MULTIPLE times and I'm always told they will send notice to the warehouse that item needs to be refunded. I finally got a hold of someone in Customer Solutions and she said when she called the warehouse at around 1:30, the manager was gone for the day and she would call him the next day and get back to me. Never received a return call or email and when I tried calling her back, after trying her extension the agent said it went to her voicemail and he'd leave a message for her to get back to me. I've been trying to get help for my return for over a week and a half now calling every day and this "company" is doing everything in their power to keep my 500.00 bucks. If you value your hard earned money DO NOT spend any with HD Supply. read more