Well stocked and helpful staff. We return often and always leave with more than we planned on…read morebuying.

Tried to return an item that was not used, but the plastic was opened. Guy at the counter said…read morecouldn't go it. Then asked for the mgr. He said doesn't look like he will be able to do it either. I said I've been coming there for over 25 years and first time I asked to return an item (all of $25 retail). Mgr. finally said he would talk to owner but wasn't available until tomorrow. Went back next day and the guy at the counter said they would do it "this time" but not again. They all acted like they did me a BIG favor. NOTE: Go to Mission on Hwy. 12. Better prices, selection and service. Owner Mike is great.

I really like shopping at a locally owned store where I can always find the building and garden…read moresupplies I'm looking for.

I came here to get a rubber mallet sort of thing. We found the tools section an then the hammers…read more I found what I wanted. But my husband really wanted a dead blow hammer, and not seeing one, he went and found an associate and asked about it. The person he asked didn't seem to know what it was, but pointed us to the hammer section (where we'd just been). They did not have what hubby wanted there, and we refrained from teasing the employee about their famous tagline, "If we don't have it, you don't need it," though it was hard! lol. Anyway, we were in and out pretty quickly and painlessly. Parking was easy. Store was pretty calm at night, shortly before closing, and we didn't have to wait in line to check out.

I've shopped at different hardware stores since moving to Rincon Valley. Village True Value has…read morehelpful staff, good selection, reasonable prices. Thanks

Friendly, helprul service, and large inventory. A great neighborhood asset as an alterfnative to…read morethe big box stores.

They have knowledgeable staff and decent selection. It's certainly better than Hone Depot now…read morethat they have moved to app driven support in the transition to AI and an increasingly fragmented world with a workforce using a generation that does everything on their phones. Our algorithms have progressed so far that our turnover of longevity is shorter and shorter and nobody now knows how to do a damn thing. Which really sucks when it leads to two people on their phones trying to communicate what you are looking for and you realize this giant box structure must act almost like a faraday cage limiting all cell service cause I can't get online and he can't read my mind when he has never had a job involving manual labor.

Close by, helpful neighborly staff. Now selling pies! The single store now has expanded with a…read morepaint store and garden center.

I've been stopping by here since 2017, and each time I usually am in need of the most random…read moreoddball question or seeking help. ACE Bennett Valley always comes through. From the moment you walk in, you are made to feel like their most customer and the staff is always eager to help. Not only do they carry the things you need, but they do a fantastic job at explaining how to use whatever item you are walking out just exactly how to use it. ACE is not the size of a Home Depot, but going to there always seems like a pain the rear and finding someone to help is a major pain the rear. ACE is the complete opposite as I can be in and out of there in just a few minutes.

I bought a drill bit and it broke in half on the first hole. I came back 10 minutes later to return…read moreit and the old gray haired man told me it was user error. I've been in the trades for 20 years and never had a drill break on me like that. He was so rude to me I'll never go back. This was a 26 dollar drill bit it should have lasted along time.

My contractor recommended DryScapes. He brought some samples and told me to visit the store. I went…read moreto 4 different rock /mulch / landscape material providers in SR & Sebastopol. This one had the most variety. You can drive or walk through the back lot. Best of all they have dozens of samples in the front office. You can ask to take samples home to see it the colors work for you. The staff is easy to work with. Be aware of their hours to make sure they are open. They open and close early. Our yard looks great!

Large variety of landscaping materials from pavers to stones. They have a discount areas with items…read moreup to 50% off which is where I usually find stuff I need. They are super helpful when it comes to putting it into your car etc ..

We had never been to SBI in Windsor before but went there to look at tile/stone options to replace…read moreour old redwood deck which had become a haven for rats and increased fire danger. Howard was very helpful in helping us and we quickly moved away from tile to a more natural Travertine stone in silver/white that came in four sizes and addressed the natural/random pattern look we were after. We also found a perfect gas fired wood stove in a catalog from their suppliers; Eldorado Outdoor. Best of all, Howard recommended a fantastic installer I cannot recommend highly enough. The somewhat oddly named Asapp Pro Hardscape and Masonry. Cesar and his team of excellent professionals not only removed the old deck, but also took out the old 1950s cracked concrete below it prior to pouring/leveling a new concrete foundation for our new Patio. We could not be happier with the results. Photos are posted in my Yelp review of Asapp Pro. SBI's weakness does not lie in price/value but rather in communication of the status of your materials. In order to get answers/direction I had to pester them and also point out the msrp of the fire bowl we chose was half what they were initially going to charge us. But, the results are outstanding so I recommend SBI with a caveat that you may well find yourself pestering them as well as proactive communication of material status is not their strong suit.

Very helpful people and nice selection of stone and veneer. We found a few options that were good…read morecandidates and they were kind to give us a sample and price list. The amount of inventory and quality is impressive. Its variety is what I liked best, along with the knowledgable, helpful staff. They don't have large slabs of stone for the hearth (we need more than 13 ft by 5ft) and planned to use two pieces not a dozen.

I have been a customer off and on for many many years and understand the bad reviews I read about…read morethe business. What I can tell is that at this time, some folks there really try hard to make the business successful. I just made a big rock transaction with them and it was flawless. A special thanks to Mariano and Luis. They really take they job seriously and make a lot of efforts with customers. Their professionalism is never questioned. Ask for them and you will not be disappointed. I will do business with them again.

Customer service was awful. From the initial greeting when we walked in to the three people who we…read moreinteracted with.