This is my 2nd visit to Shy Watters-Federal Hill. A posh boutique hair salon. Kind staff, great…read morecustomer service, exceptional leadership from the owner. Absolutely love De'Sheara. Her meticulous braiding style is UNMATCHED! Worth the drive and the money!

I was first introduced to Shy Watters in the summer of 2016. Since then, I have been a long-time…read morerepeat (and happy) client/customer up until recently. This review is in reference to her shockingly poor customer service, not the salon itself or any of the other stylists. Due to COVID-19, appointments could no longer be scheduled using the app, clients were required to e-mail stylists in order to schedule, completely understandable. On August 12, 2020, I had an appointment scheduled for 11:00 am, upon arrival at the salon, there was a notice posted on the door that Shy had a personal emergency and would have to reschedule. I live about 30 minutes away from the salon, and although disappointed that I wouldn't be getting my hair styled that day as expected, I was more concerned that my stylist was ok and in good health. I emailed Shy before driving back home, I said I hoped that everything was ok and to please let me know when I could reschedule. A few days pass, it's now Saturday, August 15, and I haven't received an e-mail response, so I decided to call her other location, Fells Point, because I'm not sure if Shy was still experiencing an emergency and I didn't want to be a bother. I was able to get an appointment with another stylist at the Fells Point location the very next day, perfect! It's Sunday, my service appointment went well, to my surprise Shy called the stylist who serviced me and told her to give me a 40% discount, it wasn't unexpected, but I appreciated her doing that. Later Sunday evening, Shy emailed me and apologized for the cancellation, again appreciated the personalized customer service. We emailed back and forth about my current style and discussed ideas about what I wanted to do next. During the conversation, Shy informed me that she'll be back to work fully starting the first week of September and that online booking would be back up as well. Fast forward to August 21, I happened to be browsing the app and noticed that a few September dates had opened up - one of those dates being the 9th, so I thought maybe she opened her book early, but I wasn't sure so I decided to email her for clarity - I desperately needed an appointment for September 4th as I have an event to attend on the 5th, so I emailed her to see if she had any availability on that day, as since the beginning of the pandemic, this has been our primary source of communication. Her auto-reply says to give her 24 hours for a response, again me not wanting to be a bother, I wanted to give her ample time to respond. On the morning of August 25, I decided to call the Federal Hill location, because I really need to secure an appointment for my upcoming event. A woman answers the phone and I'm greeted with "Shy Watters Hair Studio," I asked "hey, is this Shy," she responds "yes, may I ask who's calling" and in a jokingly manner, I responded "hey, this is Nickole don't mean to stalk you," and then the line immediately disconnects. I'm thinking it must be a mistake, Shy wouldn't hang up on me, what would be the reason? I'm just calling to get clarity on her availability. I called back 45 minutes later just to be sure, and received no answer. And to date, she has not replied to my email from August 21. I'm writing this review as a buyer beware, yes, the salon is great, Shy does do great work, that is not up for debate. However, the way that she handled the situation was poorly done and in bad taste. I have never experienced such terrible customer service. Unfortunately, I will no longer be able to support her salon or brand. Hanging up on customers (unwarranted, might I add) is unacceptable and unprofessional. Treat your clients with more respect.

I was looking for a salon in my area and was recommended by a family member. This salon is…read morebeautiful and the service was amazing! Booking online was easy! I had a deep moisturizing treatment and a silk press. My hair feels amazing and bouncy! Will definitely be coming back!

My experience was terrible. I called this girl named Brianna to do my hair last minute and she…read moreagreed. I go in there, her assistant started me because she was not there yet. She based me for a relaxer and then just sat there waiting for the stylist (Brianna). She finally gets there and tells me all the stuff I needed and then begins to put in relaxer. After all that, she leaves out again but this time doesn't come back for 3-4 hours. I had somewhere to be and she didn't seem to care. I was a walk-in but it should not take 5 hours to get your hair done. She was not professional at all. After she did my hair I was not satisfied at all and I ask her to fix it but she did the bare minimum. The shop overall is gorgeous but I would not recommend going to Brianna. Instead I would go the owner especially if you have short hair.

Dawn and Hini both great with Curly Hair!…read more organic products and lessons in how to care for at home - Laid back and not pushy !!

If you have curly hair you NEED to see Juliet. I have 2C-3A curls and I've spent YEARS trying to…read morefigure out how to manage them. After a cut from Juliet, I feel like my curls can finally spring up to their potential. Juliet started out with a dry cut and she was so amazing answering all of my questions (which I had a lot). She was super knowledgeable as to the type of products that my hair could handle, and even let me know that my current shampoo/conditioner was probably too heavy for me which is why my curls were a bit lackluster. After the dry cut we moved onto the wash and some final snipping finishes. I'll probably never be able to recreate the final look that she achieved after diffusing but I'll make it my personal mission to get as close to it as possible. Long story short, if you want someone who's a solid conversationalist, gives great curly advice, and listens to the type of haircut you want I recommend Juliet!

Was very disappointed in the fact I work Nextdoor to this establishment and since I'm not a a…read morecurrent client they couldn't give a essential worker a quick haircut kinda sad....what happened to community and neighbors lending a helping hand?!

I have been a client of Tu Si Bella, and Julie Rose, since shortly after they opened--when we first…read moremoved to Baltimore. Although I live down in Pikesville, it is ever so much worth the drive! Julie is excellent, as are the others there, and always made my hair and me feel "You are beautiful." I've been losing my hair rather rapidly over the past couple of years, and she works hard to cut and color it so as to minimize that dreaded look. Her cuts and color are superb and from what I've observed of the other (long-time) stylists, they also do a great job. It is such a friendly salon, Julie is a sweetheart, and it makes going a pleasure. Julie just redecorated and it is more comfortable and prettier than ever. Try them; you'll like them!

EASY SALON FIND ON INSTAGRAM! The day before my appointment I literally found this salon on IG…read more@hairxdre @opal_tresses_. I had the best silk press experience, hair salon experience in Baltimore thus far! Not only was I offered wine/beverage, my scalp massage and overall service & PRICE was well worth it! I was styled by Dre, who is the most comforting & professional and super cool. All I can say is I think I found my salon.

I absolutely love Opal Tresses & Jezmin!! My hair is always beautiful & long lasting. Her space is…read moreimmaculate & professional. Easy parking & conveniently located in a mall with several retailers. I would recommend for all styles! Traci Self

i've been here for almost a year!! I absolutely love this place. The ladies are nice,…read moreknowledgeable, and the environment feels great!! my hair is very thick and I thought it was not manageable, but I've gone there a few times and have gotten blowouts! Best salon I've been to in Maryland

I went for a usual styling and the young lady informed me that I needed a trim. I stated I didn't…read morewant a hair cut and truly a trim. My ends began to look distapered. Less than two weeks later, my ends are extremely frizzy and uneven. Someone actually asked me how'd my ends get heat damaged.

I've been going to Astu about every 2-3 months for the last 5 yrs for my extensions. She was…read morerecommended to me by a friend. I've since recommended her services to both friends & family. Her pricing is reasonable as is her availability. She has an Instagram page and pictures of her work available for those needing ideas and validation of her work. She does both braiding & weaving. She does not wash, condition, relaxing, processing or trim hair. You must come with that done by a licensed professional already, if that's what you desire. I've never left her chair disappointed.

My braider was not Astu, but another braider in the shop. I got Havana Twists. Ive gotten these…read moremany times before. The shop I usually go to was booked, so I saw the reviews here and gave it a try. My twists began to slide within a week of having them installed. When I called to schedule a time to have them fixed, I got the run around about a time to come in and then no response at all. I don't have time to pop in or pop up. This was extremely frustrating to me. To pay what I paid for a service that did not last and then be disregarded. I am highly disappointed.

Just want to say that if your looking for an amazing stylist and barber look no further then…read morerochelle. I booked an appt for a hair cut for myself and a weave and color for my wife . She provided amazing results , was timely , very welcoming , knowledgeable and have gained clients for life . Make sure you book with her asap