My 20-year-old daughter just bought her first car here today. Our sales representative, Daniela was…read morecompletely awesome and the she handed us off to Nick, the sales coordinator or something, and he was exceptionally transparent and fun. Even when we went into the "Room" that was a good experience as well. No high-pressure sales tactic at all. I mean nothing. Just a great experience all around. Thanks!!!

what a terrible experience... Jon was awesome though. if you buy, go to him…read more beautiful facility but there was something off about the workers... the owners. our salesman wasn't very knowledgeable or helpful. sort of navigated this ourselves. when it came down to numbers, the owner Nick wasn't very helpful nor wanted to make a deal. in fact, met us in a dismissive manner. i don't see us coming back here to get a car. the community is on the same page about place.

First time I had an problem with my Tesla, the wheel started peeling off, the doors and the armrest…read moretoo. They changed everything beside the armrest. To make the appointment wasn't easy, as nedeed to wait 15 days. I didn't understand why didn't change the armrest too, but overall satisfied

If I could put zero stars I would. Clermont Tesla is a joke, my sone went down to buy a used Tesla…read morethey told him to comeback another day. He goes in with his father ( because his father needed to sign off on his trade in) and he signs all the papers and they tell him they didn't realize the computer needs to be replaced and updated, but don't worry they will do it for free. Come back Saturday and pick up your car with the new computer. Saturday comes and my son gets a phone call saying the DMV is closed and he will have to come back on Monday to pick up the car and bring his Father to resign the papers. WTH? Are you freaking kidding me? We live 1.5 hours away! They should all be fired!

My wife and I have been wanting to get a new car and one of the things stopping us, was the car…read morebuying experience. It is the thing everyone dreads. We had an idea of what we wanted and when my in-laws came up, we knew it was the right time to start looking. They are much better at negotiating and asking the right questions than we are! We tried to find a dealership through Costco, but it wasn't giving us one close by, so we went to Headquarter Honda. This is located in Clermont right across from Costco. It was weird that Costco did not send us there but I guess it was something with the offers. However, I am glad we went where we did. We met and worked with Kyle. He was a great salesmen, never judge-y when said possibly a certified preowned, he was not pushy, let us ask all our questions, and even took time to answer my in-laws questions as well. He made the car buying very pleasurable. Surprisingly we came across a certified pre owned, only 2 years old that we absolutely fell in love with. It was such a great price compared to a newer version and had more upgrades! We knew we needed that one before someone else scooped it up or they realized they were giving us a great deal! Kyle took time to show my wife, who will primarily drive it, every button, every extra thing in the car, how everything works. It was like reading the book but being given a demonstration. They even offered the Car Fax so we didn't have to pay for one. Their actual lot was pretty well sized with new cars and certified pre owned. Our certified pre owned came with a great warranty as well. We worked with Kyle for most the time but then had to work with the finance person for all the signing. I cant remember his name but he was also very nice and not pushy at all. He was even able to add some extra protection without changing our payments. I will say this was the easiest car buying experiences we have ever had. At this location they also have a full service repair shop, where we will be bringing our car for oil changes and such. Their waiting room is pretty large, they have tons of places to sit, coffee and then snacks and drinks (in a vending machine). There is even an upgraded coffee (lattes and espressos) for a charge. I can not recommend this dealership enough. Car buying is painful, and for the most part, fearful. The pushy-ness of some salesmen can be extremely overwhelming especially for my wife but this was very easy and not bad at all. I would highly recommend using this dealership if you are looking for a new car. Ask for Kyle as well! ACES!

One of the things I dread the most is shopping for a new car. Luckily we have not had to do this…read morein a bit but sadly is was time. That dreaded car payment every month and even worse looking for a car! I was literally dreading this. We knew we were interested in a Honda or Toyota. We went to Headquarter Honda first, located in Clermont. When we got out, we first met Kyle. What a gem of a salesmen! He was absolutely amazing and made our experience so pleasant. We did take my mom and dad (they are better at this then we are) and even with all of us asking Kyle questions, he remained calm, answered each and every one, gave fantastic recommendations. We luckily found a car that we fell in love with so didn't even bother going to Toyota. He took the time to show us every little detail on the car, how to use all the buttons and such. He even followed up a couple days later to make sure everything was going well. We ended up buying a certified pre owned and we loved that they had the car fax ready to give us. Their lot was pretty well sized with new cars and certified pre owned. We got a fantastic warranty and I have to say every single person along the way was great. We really only interacted with Kyle our salesmen and then the finance person. I cant remember his name but he was also really great. Of course he offered additional coverage but worked with us to try and get what we wanted while not changing our monthly payments. I really have to say this was one of the easiest car buying experiences we have ever had. They also have a full service repair shop to where we will be taking our car for oil changes and such. Their waiting room is very nice, lots of chairs, coffee and then snacks and drinks and upgraded coffee (lattes and espressos) for a charge. We were there on a Sunday so no one was in there. Im sure it is busier when they are open. I can not recommend this dealership enough. Car buying is painful, stressful and something we just do not want to do. I was literally dreading, but this was such an easy experience for us. 5 stars for 5 star service! I would highly also recommend asking for Kyle if you are looking to buy a car. He was beyond professional, nice and overall really great! Thank you Headquarter Honda!

Overpriced, as you might expect from a dealership -- nearly 3x the price of a regular shop. We…read moredidn't want to spend time shopping around, and since the vehicle was already there, we decided it would be easier to move forward. Unfortunately, the customer service was extremely inefficient. They called four separate times to request the same information I had already provided. I spoke with Tommy, Robert, Stephanie (who seemed completely lost), and finally Mark, who at least communicated well. At pickup, no one met with us to explain anything about the $8,000 service, the warranty, or the work performed. They didn't even bother to bring the truck to us -- someone simply pointed us toward the cashier, and we then had to wander around their huge parking lot to find our vehicle ourselves. Absolutely ridiculous. To make matters worse, after I completed the survey and gave 3 stars, no one even bothered to call. Robert A. only responded through a message. So here is my response to your overpriced and poor service: Avoid Don Mealey.

Price gouging is even worse. Especially for service. I'll be going elsewhere from now onread more

While visiting Florida from Pennsylvania, my daughter and I experienced a problem with the trunk…read morelatch on my Elantra. In the meantime, I also ran over a curb and damaged the underneath of my car. We found the closest dealership which was Hyundai of Central Florida. Never thinking we would get service that day, Craig was so kind and helpful and got my vehicle in immediately. Not only did they fix the trunk latch, but they also checked the underneath to make sure there was no real damage and completed 3 recalls. I can't express enough how grateful we are to Craig and his service team. This is an exceptional location with amazing people. When I eventually relocate to the area, they will be getting all of my business! If you live anywhere near this location, please visit!!!

Let me start by saying the Kona I have is a great car and up to this point I have had no issues…read morewith the dealership or service I have had! That brings us to my last experience. The manufacturer tried an over the air software update and it did not work and the digital display locked up. My video monitor that has radio, map and other things. Because the software did not update it locked my screen and was not usable. I called Blue-link, service for Hyundai, and they ran diagnostics and said they would have to have the engineers look into it the over the air software update and it may take up to 7 days. I waited about 4 days and brought it into the dealership. I brought my vehicle in on a Friday,. I waited about 3 hours and I asked the service rep how much longer it Would be. They said there were issues with the software and they would give me a complimentary vehicle to use until the next day. Saturday I was called and told I could keep the car until Monday. On Monday I was told I could keep the car until Tuesday they were having issues with the software. On Tuesday I was informed they needed to replace the entire head system for the Digital display and I could keep the car until Thursday. When I called late day Thursday they informed me they received the part and I could keep the car until Friday. On Friday I was told I could keep the car until the next Monday. So up to this point I was being kept in the loop on progress at least. On Monday I had to leave a message and was told I would get a call shortly. On Tuesday I left another message and was told I would get a call shortly. I called Wednesday and was sent a text stating I should receive a call, gave a name, and he would call shortly. Thursday went by and I waited until Friday around 11 am and drove to the dealership to see what was going on with my vehicle. I talked with A manager and explained what was going on with the vehicle and my frustration of having the dealership going radio silent from LAST FRIDAY. 8 days. The manager went to service and the rep in charge of the my vehicle came out and explained that the head set for the digital display was installed but the AC no longer was working, told me I could keep the comp until they replaced the electronics from a new vehicle into mine. I received a text later in the afternoon saying my car was ready for pick up. Being late I responded I would pick up my vehicle Saturday morning. Thought out this my only MAJOR ISSUE was the last week of no information being given to me. When I returned their vehicle they made me pay 2.34 for using their e-pass, I was told this was part of the comp but I was told the girl told me wrong. No worries only 2 bucks but aggravating.Then I was told I had gone over mileage and owed 10 cent a mile for each mile over. I immediately said I wanted to talk with a manager, remember the initial paperwork was done for a one day use and never updated. After 10 min or so they came back and said it was all taken care of and thank you. Mostly just aggravated at the issue of not being there to inform me of status.

Bunch of complete idiots in the service department working on your vehicle. My husband took the…read morecolumn apart because he knew what the problem was so they literally had to pull three screws out replace the part flash it and put three screws back in. They couldn't even put the three screws back in the correct holes one hole that should've contained a machine screw. They shoved some oddball screw in and then the other hole that didn't take the machine screw they just shoved it through the hole and didn't even tighten up the part and charged me $200 an hour plus a $200 check out fee. I mean if they can't even put three screws back in the holes God forbid they'd have to do some serious mechanic work. This is the second time I've taken my Jeep to the dealer and I've had problems both times, the first time they told me it was my O2 sensors. They said they took them out and cleaned them and then put them back, my husband went ahead and purchased the O2 sensors from the dealer and did the work himself, but when he went to pull out the O2 sensors, you could tell that they had never been out and cleaned like the dealer said they Did buyer beware this place is a joke. A bunch of idiots are running the place and working on your vehicle, we will never be back. if I could rate them zero stars, I would.

I answered an ad on autotrader...here's the add:…read morehttps://www.autotrader.com/cars-for-sale/vehicledetails.xhtml?listingId=606175726&zip=32084&referrer=%2Fcars-for-sale%2Fsearchresults.xhtml%3Fzip%3D32084%26city%3DSaint%2BAugustine%26incremental%3Dall%26modelCodeList%3DWRANGLER%26makeCodeList%3DJEEP%26driveGroup%3DAWD4WD%26listingTypes%3DUSED%26sortBy%3Drelevance%26location%3D%255Bobject%2BObject%255D%26maxPrice%3D16000%26state%3DFL%26searchByDma%3Dfalse%26firstRecord%3D0%26marketExtension%3Dinclude%26relevanceConfig%3Ddefault%26searchRadius%3D200%26isNewSearch%3Dfalse&listingTypes=USED&numRecords=25&maxPrice=16000&searchByDma=false&firstRecord=0&modelCodeList=WRANGLER&makeCodeList=JEEP&searchRadius=200&makeCode1=JEEP&modelCode1=WRANGLER&clickType=listing The vehicle is described as Steel Blue Metallic Clearcoat Exterior and they have the audacity to illustrate that according to KBB, this is a Fair Market Price at almost $16k. The salesman, Billy Patrick, drives up in a spray painted red piece of crap - with the matching Vin number, and then we go on a test drive. The check engine light is on as is the warning sensor for a low tire, it runs so rough that even the salesman maked the comment that he's concerned it won't make it up a hill and then he started to defend the add and the "quality" of this car. "It is what it is" he tells me THREE TIMES. I drive 2 hours from St. Augustine to see this truck - I should have gotten gas money for the effort! I waited an HOUR for a sales manager to come out and explain this BLATANT bait and switch and he never showed. DON'T GO TO THIS DEALER!!!!

We recently purchased a vehicle from Napleton's Clermont. At the time of delivery, we were told…read morethat financing was fully approved, all documents were complete, and the transaction was finalized. We relied on this information and took delivery of the vehicle. After we left, the finance manager contacted us, saying we needed to return to sign an additional document requiring a "wet signature." It was later disclosed that our original financing terms had changed without our consent -- the interest rate was increased to 23% after we left, and the dealership applied a $350 discount internally to keep the monthly payment the same. We were pressured with a tight deadline to complete a DocuSign to avoid the car being taken from us. While we complied to protect our vehicle, this experience was stressful and confusing, and the dealership initially failed to clearly explain the changes or provide transparency. We had to file complaints with the CFPB, Florida Attorney General, and Florida DHSMV to ensure the process was handled correctly. While the dealership eventually sent a check to offset part of the financial impact, this should have been disclosed and handled properly at the time of sale. We hope Napleton's Clermont improves their communication and transparency with customers. Be aware that financing terms may be adjusted after delivery without clear disclosure.

drove in one Sunday afternoon looking to deal business but these folks are filled with gimmicky and…read moreunfair practice. walked out without any real numbers until a few days after, their sales guy texted me out of the blue. I told him my down payment and what I was looking for monthly payment. Sales guys went quiet for weeks without a response to my offer until tariffs were mentioned, he then called and texted me ready to "cool up" a deal. it was too late, purchased my new ram at Orlando Dodge in Colonial, they met my down payment and monthly payments. here's proof:

I'm extremely disappointed with my experience with this Genesis GV80 Prestige and the dealership…read moreand the quality of the vehicle I was sold. This was marketed as a luxury car, yet I've experienced multiple major issues in a short period of time. First, the differential failed and required repair. Shortly after, the AC system malfunctioned. Now, the matte white paint is peeling -- which is clearly a manufacturing defect, not normal wear and tear.

GCF has always been a great business from the initial purchase a year ago to the latest scheduled…read moreservice. Ms. Jordan with the Service Department was a gracious host and very professional. I truly appreciated her keeping me informed while I waited. Definitely recommend not just the brand but also the location when asked.

This was not a good experience for me. I was interested in a new Kia Carnival (base trim). They had…read moresome on the website that were listed for an agreeable price. This dealership (in my experience and my opinion) is full of all the standard tricks and tactics. Let's just say, when they gave me the out-the-door price, the final number was more than 10k over the MSRP. The trade-in values and new vehicle pricing on the website were not close to being honored. I have excellent credit and a like-new trade in. The online numbers are only to get you in the door. They continued to pressure me with tactics that would lead me into a much higher debt/ monthly payment so they can meet their sales quota. These large "upscale" showroom dealerships do not have your best interest and will mislead you at every opportunity. Be careful, folks. My sales rep was nice enough but when it comes to numbers, look out! If you choose to do business here, just be smart and have financial awareness.

Scam. Isaac the finance Director will do anything to scam you…read more I bought a new car here in September. Dealer was wonderful. Manager was visibly annoyed that I asked for a lower price. They wore me down by making me wait 3 hours to get into a room with Isaac, the finance director. Isaac talked me into two warranties but worded it as such that it was one. I later found out that many of the features bundled in these warranties were already included with my car. (My fault) Luckily, they're still refundable. However, Isaac and the finance department seemingly have no interest in honoring the terms of the refund. What was originally quoted as 8 weeks has turned into almost 4 months of missing over $6,000. Advice: If you buy a car here, hold firm to the price you'd like to walk out the door with. Ignore Isaac's tactics to purchase the additional warranties. Walk out the door with the agreed upon price, and that's it.

I got my oil change there a few days back - great folks with strong faith in Christ!…read more Second visit - Walked in expecting a $400 estimate, the dreaded call came at 9am- total was going to be $221. Car was done same day no problems. Great God first atmosphere. Finally a mechanic I can trust.