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    Chattanooga, TN

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    Headspace

    1.0 (1 review)
    Closed 11:00 am - 7:30 pm

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    Mountain Escape Spa

    Mountain Escape Spa

    3.5(17 reviews)
    2.0 mi
    $$

    Got a haircut and it was awesome!!!! Noelle was the best hairstylist I've ever had and I highly…read morerecommend this, and the many other services they offer. A definite return. The vibe was amazing and I think everyone should stop by!

    "It's a no from me." Grab a snack- this is going to be a long review…read more Mountain Escape Spa seemed like the perfect place to spend a bachelorette spa day with my bridesmaids. My Maid of Honor planned a special day full of facials, lunch and massages. What could possibly go wrong? Let me start by explaining this event was booked weeks in advance. We were initially told that due to staffing issues we would not be able to have a manicure / pedicure included in the package, but that we could still receive facials, lunch and massages. Life is stressful so this sounded like the perfect day of relaxation. We were instructed that we would be receiving forms to fill out prior to the day. Our first clue that something was amiss was that the forms were never emailed. A lot of us work in healthcare and are empathetic to staffing issues so this didn't seem like a huge red flag at first. A day before our booking, my MOH kept calling the spa, to clarify about the forms, but was unable to reach an employee. Again, short staffed- we understood. Dooms Day. We arrived to the facility early and stood outside catching up. It was probably 10 minutes after our scheduled time that we realized something was wrong. No one was there. The lights were out, door locked and curiously the adhesive with operating times had been scrapped off the door. (FYI, they do make adhesive removal so maybe clean your door next time). We tried to pull up the website and it said, "can't open webpage because the server can't be found." At this point reality was setting in, they had closed and didn't notify their customers. We went down to a local market and an employee told us that the Mountain Escape Spa had closed down that week because all of their employees had quit. Unprofessional really isn't even the proper word for this type of behavior. I don't know the events that transpired that led to a swift closing, but I do know what didn't transpire... and that was consideration for paying customers. This is not how to conduct business, but I don't I need to tell anyone that. Save yourself time and avoid this place at all costs. We ended up regrouping over delicious coffee at Canopy Coffee and found our escape from the mountain escape spa full of empty promises and distasteful business practices. And if you want a respectable business, check out Ama Spa near The Edwin Hotel. They were kind enough to get us all scheduled for facials and help turn the day around.

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    Mountain Escape Spa
    Mountain Escape Spa - Hot Raspberry Tea

    Hot Raspberry Tea

    Mountain Escape Spa - Relaxing Room with charcuterie

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    Relaxing Room with charcuterie

    Headspace - massage - Updated September 2026

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