Back about a month or two ago, Aetna & UW Medicine were having prolonged contract negotiations that…read moreseemingly wouldn't have any settlement in a timely manner. During that time I had to look for medical care elsewhere and discovered Pacific Medical. My initial contact was with a receptionist (name ?) who was the most pleasant receptionist I believe I've ever met. She was so helpful and arranged an appointment for me to meet a new PCP (Primary Care Physician). She transferred all my medical records from UW Medicine making the process painless. Did I mention the receptionist was so very pleasant? After my initial meeting with my new PCP, I was thoroughly impressed with the staff at Pacific Medical. The medical facility is really close by my apartment, so traveling back and forth is not a problem. Lots of parking, with about half dozen Handicap parking stalls directly out from the front door of the clinic. Perhaps the time spent with negotiations between Aetna & UW Medicine was my good luck.

Crap care. Never return your calls, ma's are useless, especially Vi. Not only is she rude she'll…read morecut you off and hang up on you. Doctors care isn't bad but the staff is always rude. Last time I was there a man came in with chest pains and they told him to go to the ER without even checking him. The patient could barely walk. Care has gone down hill for a while and the staff is the worst.

I showed up 1 min late to my son's appointment and was turned away. The kiosk would not allow check…read morein 1 minute past check in time so I wait in line. The appointment time is 10:30 and I tried the kiosk at 10:31 and speak to the receptionist at 10:34. How, in this short amount of time did our entire 45 minute appointment time slot get taken by someone else? My assumption is they were running behind schedule and found our late arrival as a way to catch up on their shortcomings. I've come to this location several times and have never been seen right on time - usually have to wait a few min in the lobby. So it's interesting that THEY can consistently run late but will turn away patients for a minor late arrival. A little transparency could go a long way. Even something like "normally we could still see you but since we are behind schedule we cannot", to show SOME accountability. Will not be returning to this location because I do think the receptionists could have been more helpful and/or transparent for the reason.

I'm usually not one to leave negative reviews because things come up, life happens, people have bad…read moredays ect...... but what happened today was completely  unprofessional and could have been avoided. I made my son an eye exam appointment in February for April 2nd (today)..... So kaiser had 2 months to reach out to me with any  new findings or revelations, But did they? No, of course not. They wait until half an hour  before my  sons appointment to tell me the eye doctor called in sick.  Okay, people get sick. Fair enough, I was fine with rescheduling but then they proceeded to tell me that my insurance supposedly "does not cover eye exams "  I beg your pardon? Why would you Schedule an eye exam for me, if my insurance did not cover it?  You have to pull up my chart with ALL my insurance and medical information to schedule any appointment correct? Nobody caught this? And furthermore, why are you waiting  30 MINUTES before my appointment to tell me? All this to say, kaiser wasted my time and they didn't need to. Please do better.

Coming in to have my health issue addressed, I was treated by a professional, competent staff…read more Thank you, Dr. KYLE, nurses LINSEY and FARAH, imaging tech GRISELDA and the entire staff for your caring demeanor and professional attitude Great job!. 6 hours later, waiting for a bed/room to open up at Tacoma General or Good Samaritan. New doctors, Agnew and Justice, are great. Today's nurse, LAILA...you Rock! Again, I have been truly blessed and thank you all for your professionalism and truly caring demeanor .. truly ... Jacq.

We came in today to have my husband's infected cyst drained. PA Aaron Isaac came up to us, without…read moreintroducing himself, took one look at it and told us it was not infected and they could not do anything about it with the most condescending tone. He then mansplained what a cyst was to us and sent us on our way, telling him to not take the antibiotics unless it got worse. I showed him a picture of the cyst, how red and purple and inflamed it was, and he barely even looked at it and brushed it off. My husband also told him he's having jaw and neck pain and he chuckled and said that's not related.... Dude thinks he knows everything Luckily, we ran into an RN in the hallway and got a second opinion. She said it absolutely was infected and he needed to start the antibiotics tomorrow. Imagine how dangerous this situation could have become if we listened to Aaron??

i went on a saturday for blood work since that's the only day i'm available and my provider told me…read morethat they're open on saturdays from 7am to 10am for blood works. i work the graveyard shift so i was low on energy and was starving the whole night i was working since i had to do fasting. i also work 30 mins away from this clinic. i was so sleepy and tired but still went to get it over with, just to find out they're close!!! worst experience ever, please do better. also, apple maps says they're open on saturdays too.

I've been attending this doctor's office since I was born. This place has really gone down hill,…read moreespecially with their customer service and communication. Would highly recommend not coming here as they infrequently answer the phone, do send notifications or updates to you regarding status of prescription refills, and appointment availability is typically at least a month and half out at best.

This is a wonderful clinic with a huge parking lot. They even have emergency room that everything…read moreon site. I like the fact that all the clients are right there so you don't have to run around town trying to find places to go. They have a wonderful doctors. they have a pharmacy on site in Eye Center. They even have a ER. I would suggest this place to anybody you get five stars cause you deserve it thank you for helping the community.

ABSOLUTELY RIDICULOUS!!!!! Waiting all day to even be…read moretransferred. Never even got to talk to the department I needed

Very much approve of our recent visit to this facility. I had been in the area before for other…read moremedical appts and was aware of this facility and its giant parking structure; however I had not been inside. We entered via Emergency (very convenient, multiple entry points), and were directed to imaging. As all hospitals, it's not impossible to get turned around in the mazelike corridors but we found our objective easily enough. Bare bones decor. Signage is just okay. Staff - superior. Very friendly, helpful, and professional. Would definitely go again.

A loved one was taken to their ER for alcohol poisoning. Once she had been cleared medically, they…read moredischarged her without shoes and with a dead cell phone. She asked to use the phone and they told her she could just wait outside in the pick up area. I found her stumbling around by herself in the middle of the parking lot in her socks. Her blood alcohol content still well above the legal limit.

I was admitted for a heart attack; they literally saved my life. All the staff from housekeeping…read moreto the heart team were amazing. The nurses were running their whole shifts and never got cranky or inefficient. Saw multiple doctors that explained everything very well and patiently. The team that installed the stent calmed me with their lowkey caring behavior. Thank you to everyone that touched my life those three days. You saved my life. Very professional and caring.

ER WAITED 5 hours just for results and have not gotten results, the time we have waited is insane…read morethe quality of care here isn't professional at all , don't recommend to come here not worth anyone's time.

I am revising this review because my doctor came from a place of caring. She was genuinely…read moreconcerned.

Large practice, you should be sure to check in online the day before. Because I did, they were able…read moreto take me on time. The personnel were nice, and efficient. There were lots of different types of people there, all ages, all statuses. They seem to quite capable of taking care of everyone with what I thought was kindness and consideration. Do your part and check in early and arrive on time.

THE LAB HERE GAVE US *CONFIRMED* INCORRECT LAB RESULTS on 2 separate occasions, resulting in my…read morehusband in the ER. We are still stuck with the bill even though THEY CAUSED HIS SYMPTOMS & COULD HAVE KILLED HIM!! The lab on the main floor did not process my husbands labwork correctly, resulting in his cardiologist changing his medications. 36 hours later he was admitted to St Joes ER (also a Franciscan facility) with heart attack symptoms (BP ~210/107, tingling arm, nausea, etc). According to the ER Dr, his admittance into the hospital was a direct result of of the medication changes made by his cardiologist, based on the incorrect lab results. We followed back up with the cardiologist at this location. He admitted his own family had stopped using the lab there, as they were unhappy with results from there as well... Nonetheless, we cautiously had his blood work done a second time, again resulting in incorrect numbers. We then got a 2nd, 3rd & 4th blood draw at 3 other labs not Franciscan labs. It was confirmed his results from that lab were incorrect. We contacted a patient advocate with Franciscan. Concerned that if this lab processed one patients labs incorrectly twice, it was easy to assume it was happening to others. After 4 months of internal investigation, they admitted the same person processed both samples, retraining was done, but we were still liable for the $5000 bill at the ER ($2000 insurance, $3000 out of pocket, $21000 contractually written off). Even though the Drs decisions, based on INCORRECTLY PROCESSED blood samples, almost KILLED him; we are still responsible for the bill to save his life. A bill from the exact same corporation.

Personally been to this Medical Clinic 3 times in the past 2 years to see Doctor Garcia for routine…read morecheck-ups. The past two times were in April and June 2025. Adequate staff at the reception area on the 2nd floor. I have always have had a great experience checking in for my appointments. Received very good customer service from the staff. My personal experience seeing the Nurse Erin and Dr. Garcia have been excellent! They were really attentive to my needs, cared about my well-being and explained what I needed to do for the future to improve my health. Provided great advice and care as well as the required prescriptions.