I waited over an hour for a TB test reading despite the office being empty. When I was finally called back, the reading took only a couple of seconds. Patient prioritization and respect for people's time need significant improvement. read more

I visited the clinic at 2226 Medical Center Drive, Suite 102 for an initial workers' compensation evaluation with Dr. Jose R. Morales, MD. Unfortunately, my experience there was very disappointing and left me feeling uncomfortable and unheard. The first issue was the extremely long wait time. I was called up and then sent back to sit down again, and by the time I was actually taken in to see the doctor, the wait had been so long it felt like I could have taken a nap in the waiting room. When I was finally examined, the equipment in the room appeared outdated and the environment was cold and uncomfortable. There was also an intern assisting who seemed unsure how to operate the equipment. During the examination, Dr. Morales' demeanor made me feel as though he had already decided I did not need treatment. His questioning felt repetitive and interrogative rather than focused on understanding my condition. After the test results came back, he immediately commented that I was "knock-kneed," which did not seem relevant to the injury I was there for. Later, when I reviewed his report, I noticed that some statements in the report were never discussed with me during the appointment. Because of these concerns, I requested a second opinion. I was given another appointment and told I would see a different doctor in a nearby suite. However, when I arrived, I was redirected back to Suite 102 and told I would again be seeing Dr. Morellis. When I questioned this, I was given an explanation suggesting he was somehow the second opinion, which made no sense. At that point I felt very uncomfortable and declined to proceed. After leaving, I contacted the workers' compensation district office to report my experience. I felt the visit lacked professionalism and genuine concern for my medical condition. While I'm sure many staff members there may be kind people, my experience with the evaluation process and the physician was not positive, and it is not a facility I would recommend. read more

No respect for the clients at all, first 2 times I came I waited 30 minutes after my appointment, 3 rd time I came I waited 1 hour, stop over scheduling Dr nick literally had came in and out within 2 minutes and he got called and I had to call him back for him to tell me the whole thing, he doesn't care, bad clinics read more

Routinely over an hour behind!! Even shortly after opening... I don't get how they are always behind!

I want to thank the staff and especially my physical therapist mr. Stevenson he's the best therapist I have ever had .He gave me best informative advice ever on how to continue my therapy. Will miss working with him. read more

If I could I'd give no stars . This place knows you come in need to Use the restroom and they have me waiting over an hour before screening me for a drug test. I'm so freakin concerned with this place. They stated I can go to the restroom and they will provide water. So when I asked for water they said no and you can leave this place until you test or it's invalid. read more

Healthpointe - Waiting in office front desk women was very kind. - Orthopedists Near Me - Perris, California

7/24/24 I had an appointment at 10:45am for Xrays. I arrived and signed in at 10:30am. The receptionist just said have a seat and wait to be called. After waiting over an hour I was called back to do my weight and height and asked to wait in lobby again. About 5 mins later I was called back again. The nurse asked how I was doing and I expressed being annoyed about waiting so long for Xrays. She then stated that the Xray machine was down. I was shocked and annoyed that I was not notified of this when I arrived. She repeated this two more times as she walk me to a room to see the Dr. I stated, " I don't need to see the Dr. He needs the Xrays first. She then walked past me giving my file to the front desk to be rescheduled. Her complete rude, unapologetic, disregarding unprofessional behavior made me angry. So I addressed it with her loudly. Then I left. What a complete waste of time, energy, and gas. I felt like the office staff could care less about us patients or our time. read more

My appointment was at 8am. I was the first person in the building. No one ahead of me. Follow up appointment. And they don't even take me back until 8:40. read more

I have gone to this location for almost 4 months now. Not only for checkups but also physical therapy. I have received awesome care from Dr. Starley. Dr.Gendreau. Natalie Ramirez inPhysical Therapy always greets me with a smile and takes care of me promptly. Thank you for always making me feel at ease and comfortable. Love this location. read more

Healthpointe - Orthopedists Near Me - Perris, California

Came in at 10:30 to get an EKG it is now 12:30 and I am still in the waiting room. It's not hard or a tedious task to put stickers on a chest and take a 15 second picture of the heart. Wasted all of my morning... read more

I have been coming here for about 5 months to rehab my torn ACL. All of the assistants and physical therapists have been a pleasure to work with. I have received phenomenal care while here. Plus the music is always nice and keeps me motivated. read more

No points. The facility once you do get past the waiting room consist of a narrow hallway and crammed in this hallway is the door to the bathroom were people are stepping into the hallway were your standing to do the eye test, the weight scale is right by the door to enter and exit the waiting area, and more people have to wait for the person to figure out the scale before letting them past. Meanwhile everyone is watching what the scale shows. Then your asked to go into the procedure room where they are not sure if the blood pressure cuff works, and then attempts to get a reading over a thick sweater. I can hear them down the hallway discussing my readout. One girl is young and brandnew that when she put the bp cuff on, the hose was on my elbow. I helped her out, not a big deal, but for her to not have supervision while with a patient? Second BP readout another clinician came in and said the batteries were bad. Anyway she asked for me to take off my shirt for this reading i asked for a paper shirt or something she said they didn't have anything like that but she could close the door as if that was going above and beyond for me. The last was i was standing while they were taking it and i was visabley upset. I left the room and asked for all my paperwork. I was told to wait and I told them I was done with waiting and that I was going to start getting loud. I had already been at this place two othwr times. What seems like a simple process turned into a disaster of no one knows who is on first. From the clients perspective this facility is overburdened and too small for what it is offering to the public. True, I did let my anger get the best of me in this process and said that this place is like a third world facility to the whole waiting room. Oops, a I did apologize as I left. Worst experience. read more

I have been here 10-15 times. Not one single time have they been prompt. I'm actually pretty patient but sheesh it gets old when it's every time. Today 50 min past my apt time and that's not an anomaly. If I was 50 min late to my apt would you still see me? It's rude double booking practices. Absolutely ghetto practices. read more

Their team is very unprofessional and lack remorse on who you are or what you feel or where you coming from.

As far as front desk they need customer service skills, every time I go to check in, they seem to ignore me and I would have to say, "good morning" and they ask, "you have an appt"..... EVERYTIME. Not good morning back. Ive worked front office over 20 years and never seen anything so unprofessional I have waited close to an hour for my scheduled appt to find out I was never checked in. read more

The front office staff needs better training in punctuality.i came in to pickup paperwork for Edd for my husband and they have had this paperwork for at least 7 business days and it was not ready for pickup it seems like they don't care about their patients because this is time sensitive paperwork that must be turned in however the physical therapy portion of this facility is very good they really do show the upmost concern for patients care. read more

The staff is very attentive to my care for physical therapy,I really like coming here for my physical therapy , the staff in the physical therapy portion are awesome especially pope and the young ladies who are there playing music while I do my physical therapy exercises. I was alittle bummed out that when I went to do my exercises today there was no music and when I asked why I was told they were not allowed to play music anymore. Even though they are not being able to play music it's still a very great place. read more

I did my physical therapy at this place and it has been one of the best experiences I've had in healthcare. I have to mention Natalie she was very helpful and informative. I give her 5 stars!!! read more

Was at Healthpointe perris 1-18-23. I Had injured my ankle had to go there as directed by my school/district. x ray and dr. discuss was good.however they gave me a brace too small for my ankle and cut off my circulation . here s the clinch...no Driver License returned after initial intake!! I had left and gone across town to another errand and noticed my license not in my wallet!!drove back 6 miles to ask for it back (nervous someone might get my info who shouldn t have it!!) they then plucked it off copy machine. Gal who had taken it to copy (when I 1st got there) began to laughed when taken off copier. I said, "good thing I didn't travel all way home to nuevo 25 miles away." The Same gal laughed again and.said "oh sorry" in a "casual tone" "no big deal" voice. As I walked out I could still HEAR laughter. Very inappropriate and degrading. Glad this is not my routine med. Group!!would not recommend this place for routine exams read more

This place had me wait over an hour to get my tb results because the stupid secretary forgot to check me in and only checked me in once I said something. And after it only took a second to check it through the door. Come here if you want to waste your time. -1/5 stars read more

Natalie Ramirez in physical therapy is very professional and very helpful...She is always on top of everything...I have zero complaints about her or her coworkers... read more

I recently visited this office. I would like to start by saying I was highly impressed how clean everything is. In the middle of a pandemic this is very important to me. I had an encounter with the assistant manger, Evelyn. She was very polite and helpful. I would highly recommend this place, I loved their customer service. 10/10. read more

Really appreciate the services provided. The x-ray tech Abdullah was especially accommodating and very nice

Great employees but terrible scheduling appointment's This place needs better management read more

Did my pre employment drug test, tb test and physical here. Employees did not wear gloves nor washed their hands prior, even when administering my tb test. Was dismissed when i raised concern. Insanitary I'm response to your comment, yes it does mean it did not happen when I was in the same room as the nurse the entire time. She was touching instruments and such and proceeded to do my TB test without washing her hands or using sanitizer at the very least read more

Instead of gossiping tend to your patients. Had an 8am appointment for a drug test and physical it's now 950am and I'm still waiting. No excuses they have to many workers working and absolutely slow as a snail. Also you all need some customer service skills. The girl answering the phones is talking crap about the patient after they hang up so unprofessional! read more

Went in on a walk in and was treated with very friendly service and faces. I still remember Evelyn, helped me the whole way. Had a treat experience and would definitely recommend them to all my friends. Her office was very clean and tidy made my first time enjoyable. read more

Front desk is very unprofessional. They are very immature, lack manners and very inconsiderate towards patients. specially, they treat their own people, latinos like second class patients. read more

This wait seems endless. There is no communication. I've been here 90 mins and I'm still waiting.

Place was dirty and there was no sitting room everyone has to stand the doctor inattentive and dismissive

lets start with the front desk..we are made to wear masks BUT the staff wears their masks below their nose. Now WHY is the wait time to be seen 2hours past my appointment time. Dr NIck is a rude careless man. He walks in doesnt look at me or verify that im the right patient. He proceeds to assess me , doesn't listen to me, prescribes a medication I cant take. I get 2 shots in my neck and when he leaves me sitting there for God know how long I finally stand up and ask the nurse what am I supposed to expect after the shots. She tells DR. Nick I have a question, He in a huff tells me I have 2 seconds to ask my question. REALLY??? After I sat there for 2hours and 22mins after my appointment. This place is poorly run. Rude employees. Lack of urgency in everything they do. Phillip is the only competent person there besides DR. Troung. Don't go here for anything. read more

The office staff and Dr. Nick were absolutely wonderful. They were much faster than expected and very accommodating.

We just had our car detailed and all of our Mass were pulled out of her car when I showed up they informed me I needed a mask which was not a problem so when I asked for one they said they could not provide me with one although their sign said that they would. I asked if I could cover my mouth with my shirt as my appointment was only for 2 minutes. I was declined and informed per their sign I had to have a medical in 95 mask so I went and drove around four different buildings in search for one. When I returned not only were there other patients as well as other employees wearing homemade mask that they told me were not acceptable. This place is hypocritical and a bunch of sheep. read more

The front office staff women here are a joke. They sit up front with that stupid resting bitch face! They are rude & half the time don't have a clue with what's going on. They are more concerned with what they look like rather than deal with the patients. There are some days, there are no staff & other days there are so many staff members behind the desk, which doesn't matter... because there standing around talking their personal affairs... VERY UNPROFESSIONAL!!! & when you are finally waited on, the staff talks to you like shit & as if they are inconvenienced. I don't come here as a choice. I come here because my workman's comp sends me here!!! This would never be my choice of medical service or recommend it to anyone. Its a sad deal. Let's get professional people. If you don't like your job move on! read more

I have been to the Perrin location a few times now. Although most of the time I rather listen to nails on a chalkboard than go to my yearly check up, this location has made the experience much more pleasant . I have to mention Evelyn Salgado, her bubbly and energetic personality makes light of a not so pleasant situation. Evelyn's humor always keeps me smiling. She does this while at the same time staying efficient and always extremely helpful. The location is small with limited seating, so I would definitely leave the kids at home if possible. The place is clean and easy to locate. I will definitely continue to come here and hopefully Evelyn will be here each time. read more

I have physical therapy twice a week here. I will admit the wait time may be a little long, but it's because the doctors are extremely thorough with each patient. I've also had the pleasure of dealing with Evelyn Salgado. She is extremely helpful not just with me but every other patient in the building. Her sense of urgency proves that she actually cares which is difficult to find in this kind of industry. Thank you evelyn!! Anyways, it's always a pleasant time to come here. Thank you to the health pointe staff. read more

My first couple visits were in and out. Today I had an apt at 8:30 it is 9:30 now and they say another hour of waiting. The doctor is running behind is the excuse. Plan on being here for hours even with an appointment. Basically you are just another number! read more

As an Office Manager of a Medical office myself, i am very saddened to say this was by far the worse medical facility i have ever been to. My appt. was at 4pm, i arrived at 2:50pm as i was instructed to arrive 1 Hr. early. I walk in and was not greeted once by a receptionist instead I was pointed to a table to fill out a COVID form. Then i had to complete a thick packet intake form on my injuries, that took me an hour to complete. While i sat there filling this out, patients were complaining about their wait time, some even walked out all while the receptionists sat there and gossiped and talked about the patients. The receptionists lack professionalism, customer service, kindness. I was finally called back only to be seen for 6 minutes. Doctor walked in and didn't even sit down, didn't even look at my paperwork or MRI report! He assumed i was there for a brain injury, which i wasn't! He then asked me to walk a staright line to check my balance and said "i seemed fine." Did not sit once or ask me any questions. He then said he was going to just prescribe me pain meds. I had to stop him because if he even glanced at my paperwork he would see I'm 2 months pregnant!! I had to tell the Doctor himself that it was unsafe for me to take medication!! That should have been the first thing he looked for or asked me before trying to prescribe me something and send me on my way. I was shocked. He ended it with "ok well i can't do anything since your pregnant so come back in 6 weeks to re-evaluate." I will never waste my gas and time here again, if you are considering this place please do yourself a favor and don't do it! To whoever manages this facility, how long are you going to brush off the long list of negative reviews and start addressing them? Wake up! read more

I have been going to health point for a few months now due to a knee injury. I like the doctors, they are very informative and their customer service is 5 stars but unfortunately the speed at which the front office does things is at a 1 star. I always wait for an hour at least to be seen for appointments, they never return phone calls or forget to call at all when appointments are scheduled and when a issue is brought up they pass the buck on blame and nothing gets done. The only reason I have not moved to another office is because Dr. Kats is an excellent orthopedic doctor and I'd hate to start over some where else. read more

Had an appointment with Dr Kim and was running late (30mins late). I know that their policy is for automatic reschedule and I get that. I wouldn't want to my appointment to be pushed later if I was early and because the other person wanted to be late. But to continue my experience at Healthpointe, I spoke with Patty Duran. I believe she is the manager there. If not, she should be. She was very patient with me and our conversation but without taking too much time on the phone. She was able to squeeze me in since another patient cancelled their appointment. In the end, I was lucky enough to see Dr Kim. Thanks Dr Kim, Patty, and the rest of the staff at Healthpointe (Perris) read more