great service thank you for getting me in earlier to my appointment this place has great staff has always been so nice to me and always explains every detail to me read more

This is a review for the scheduling department. Dr Chen himself is amazing. His scheduling staff is just whack. I've been seeing Dr. Chen for over a year as my Dr. was not comfortable prescribing any pain medication even though I have been on it for over 19 years. My last appointment was in December. I was supposed to have one in Jan 26th, however I was called and told that I would not be able to get one until March so they gave me a refill till then. April comes and no appointments. I called twice to let them know I hadn't been seen, and my medications were nearly depleted. I was told that they best they could do was give me an appointment July 15th. I explained that one of my medications side effects was a mood booster, and that I have been warned multiple times, by multiple doctors not to stop it suddenly. Well that didn't matter to the scheduling department. July 15th was the best she would do for me. This staff happily let and my family suffer though the misery of the withdrawal symptoms that led to 2 urgent care and an emergency visit. Again Dr. Chen is amazing. Scheduling staff couldn't give a care if you died. read more

Long wait time however the doctor there was very thorough and I would recommend if you don't mind the weight the doctors there are worth seeing read more

I had an epidural done on my spine here. I had previously had 3 others done at another facility and one done at the for my c-section. None of the previous ones were this painful. I felt all the digging he did with that needle. After I told him this was worse than the other times and he added insult to injury stating maybe me being over weight was the problem. I am never going back to that butcher with no empathy for his patients. Even if I have to travel to another state for another doctor I will do it. read more

This is the worst place ever dont recommend. This place for anyone doctors are very rude and dont care about The care they give

This applies to their hemet office. They don't list all their offices here on yelp individually, but they all travel to different cities for various satellite offices. It's one company and a very poorly ran one at that. Shame on the insurance to stick us with them. I see clearly it's not just me. I am so disgusted at the lack of care and service we are receiving. I see my far to many dissatisfied, disgusted, hurting humans that expected help and received disrespect like me. You that praised this abusive uncaring pain management, you got lucky because the majority rules against them. For starters they do not like to give pain meds. If you need them or need an upgrade do not go there period. I didn't ask for more as a matter fact I was specific in a full note for her to read all my conditions which were verified. They even have records. I did want another injection which was why I didn't go back there because madam said I can't have more. We touched on that. They have a 4 year old MRI and I'm willing to pay for more testing as needed. I was going for an injection to my back. I started to converse with her about myself and pain. So back in April I called to see Chen. Then 3 calls later they said no I had to see her. I did not want to see her. I need a more compassionate warm doctor that shows care. He came highly recommended by one of my besties. Keep in mind I am 68. I am in bad shape. This past year my back, knees and neck went from worse to severe and this has caused me lack of mobility. It's easier for me to lay down and walk as little as possible. I use a cane and walker. I truly am F up, the pain is insane. Many of you related. But hey, just another one looking for meds right? Her MA called the "DAY" before my appointment quizzed me about not wanting her and me wanting Chen. When I explained and I was respectful indeed, I said I'm sure you understand. This person said NO I don't but go ahead. Oh please queen be real. She's not your momma or bestie. Then decided to tell this doc what i said. Classless. University has a select few they give pain meds to. They like to imply you're a druggy and abuse meds, in my heart of hearts I strongly believe they will lie about receiving outside calls about you if needed to establish you can't have meds by their authority. As the conversation went on with her and the confronting me I was nervous and honest. She then had the phucking audacity to say a call came that week of my appointment saying I abuse my meds. Oh then that's maybe why Chen didn't want me. She did say that. Wait!!! Chen didn't want me in April. This is June and the bs call came this week sorry someone's lying. Let's be really clear here. I bite those things to 1/4 them later half and later the next 1/4 to preserve them. Hell yes days go by I need an extra one. That's on me. That's my business. I don't talk to the world about my meds. I don't ask for them. I do NOT call my own doctor for early release. I keep track of them in a separate bottle. I put my designated amount in a pill bottle and the rest away. I do NOT need TO bum them from anyone for gosh sake alive. No I don't. Yes I am flaming upset. My 2 closest friends on earth one of 55 years are the only people on earth that knew I was going there. The other is close to 38 years. What this means one of them hates me and tried to hang me with a lie. Really!? I want proof of the calls. I'm taking this head on. I'll change insurance in November to get rid of them. I would rather rot in bed in pain than deal with these people. Scan regal needs to investigate who's treating us. So I stayed calm, I was near tears thinking one of my besties hates me and wanted to hurt me with lies. I've contact a few to report this. If you had or have an issue with this incompetent place please report them to your insurance as a grievance. She played dumb as a rock when I asked who called. A he a she. She asked if I live with someone. Wth none of her business and he doesn't know a thing where I go not one thing. Roommates only no I don't share with him. I booked an injection with her and cancelled it. I'm afraid she will ruin me. Going to pain meds again I didn't ask for more. I said something that may last longer maybe. No gabapentin no cymbalta no antidepressants. Just upgraded. She said mine is fine and it's a lot. Trust me it's not. I talked about pain worsening. She said yes it gets worse. Then with the bs let's get you in physical Theropy, swim, and lift weights. I have been down those roads repeatedly. This is not my fort doctor visit about this. Why did we go backwards. I can't keep rambling. I'm extremely upset, actually devastated and have been since last Tuesday. Sleepless nights and very exhausted. My mind is out of sorts. I hope all of those doctors have triple the pain we all have and no help. May they all rot where they belong. read more

Please do not come to this office. The nurses here are extremely unprofessional and so rude. It seems like they come to work to let out their frustration on the patients. My husband had called the office to let the manager know and she had the worst attitude. Now I see where these women get their attitude. This is horrible because people who are sick come here and should be treated with compassion and respect and instead they are treated like shit. I am a nurse that works in the Er and I'm sorry but how they treat their patients I would never treat anyone. They make you feel worse than when you walked in. Horrible place and honestly I hope management reads this and something is done. read more

Today, during my visit to University Pain Consultants in Temecula, I experienced treatment that left me feeling clearly profiled and unfairly judged. Instead of being approached with professionalism, compassion, and an open mind, I felt as though assumptions were made about me before my concerns were even heard. This created an environment that was uncomfortable, discouraging, and deeply disappointing--especially when I came seeking legitimate care and relief. No patient should ever feel marginalized or misjudged in a medical setting, and the experience I had today fell far short of the respect and fairness that every individual deserves. Highly not recommended read more

A living hell. Office personal are grossly Incompetent. Insist on "reminding" you 3-4 times for an appointment, that "Maria" will cancel, with No Notice or regard for patient care. 6 weeks wait, if, if you're lucky. Just sad. Welcome to Calcutta, where the damaged get abused. Jan-26' Keep the flies off that pile of flesh & bones. read more

I went here in severe pain. Dr. Guiang did nothing to help alleviate my pain. I felt unseen and received very poor care. This is pain management, so he has one job is to manage pain. read more

I'm going to be straight and brief as possible... If this organization is not your only option, go somewhere else... if not, be informed. Twice, I was given appointments and they sent me to the wrong address. (They have multiple offices and apparently the person scheduling forgets that little fact.) That may not sound too terrible but, rescheduling is 10 to 30 days out and your pain will not stop and wait for that next appointment. Twice, I've had to call and remind them of my Rx refills... why should I be doing their job for them? (It's bad enough to live in pain 24/7 and if you have been taking opiods, for 3-6 months or longer... you cannot afford to miss a dose. It becomes ugly and daily living comes to a halt). On one occasion, I gave them court stamped legal documents (which I paid for) to make copies of, in a large envelope. They made a copy for their records and handed me my envelope back. My fault was that I didn't check what they gave me until I got home. They gave me the copy and had kept the original, which ended up being scanned digitally and then destroyed. When you have appointments... you will not be greeted with any smiles or a modicum of pleasantness... it's as if, everyone there hates their job and you're just expected to deal with that. If you could imagine the DMV as a medical facility... you have some understanding of what I'm trying to convey. read more

Unlrofessional. Had a telemed appt and the Nurse Practitioner had what sounded like a 2 year old screaming for her in the back ground. This is why work from home needs to be managed. Those who can't be professional need to be in the office. read more

The doctor needs to have the patient treated like an individual not a 15 minute client. People who go pain doctor because they have a great amount of pain all the time. I am not the only one who has had a bad experience with the doctor. No need to mention names. It seams that a majority of the doctors at this facility. A big change in the system. The government has been fighting the opioid crisis. This has made people in pain a big problem. They are considered drug addicts read more

Very difficult to get a hold of. Hard to get prescriptions refilled. And the only thing they want to do is perform surgery on a 72 yr old woman with dementia. I do not call this quality care. A big disappointment. read more

This review is specifically about James Lauerman and his wonderful assistant, Valerie: I cannot say enough kind words about the level of care and compassion both of these providers have shown to patients over the years. They do a thankless job and take daily abuse from uncaring insurance companies, inept bureaucracies, and ungrateful patients, yet they always strive to do their best to ensure patients receive the treatment that they need. Although I have always received excellent care from James and Valerie in the past, today they went "above and beyond." Valerie just spent TWO HOURS on hold with me and my idiotic insurance company during a 3-way phone call while they transferred us from one wrong department to another while simultaneously torturing us with the world's worst hold Muzak. It was a nightmare, but Valerie managed to still care for her other patients while remaining on hold with me; she never lost her composure or her compassion for me and my situation. She and James came up with innovative solutions to my evil insurance company's new policies, and worked overtime (even coming in on a Saturday!!) to make sure that I didn't suffer as a result. I'm forever grateful that they are fighting in my corner. University Pain Consultants are lucky to have James and Valerie caring for their patients. read more

They just stop caring for me and dropped me. I have Cauda Equina Syndrome. I know they didn't know enough about pain management to make me comfortable. Dr Rainer Guyang is a joke and looked at like I was crazy when I came back to them. Hes rude and and doesn't know crap about Cauda Equina Syndrome. read more

Surgeons and multiple Orthopaedic doctors could not help my better half. University Pain Consultants offered a reasonable and realistic option for relief from the constant pain. Unfortunately the insurance company denied coverage for that option. We've since come to realize that that insurance company was the problem, not the option that UPC recommended. The insurance has a well known reputation for denying generally accepted normal medical procedures. (I've had to appeal, then go to arbitration 7 times to get the insurance overruled on their denials for my own joint maintenance injections). read more

After seeing some of these reviews, and having seen several of university pain providers throughout the years I decided to respond to some of these negative reviews about University staff and provider Miss Maria who I believe has been wrongfully accused. When I have seen provider Miss Padilla, the very first question she asks is how I truly am and assesses my pain, and together we go over options to relieve my pain. In my experience in health care staff for over 20 years, Miss Padilla practices in a professional and caring manner with high standard of care and some humor that is much appreciated. I am grateful for the doctors, providers and office staff who have taken care of me so I can focus on my work and personal life. read more

OMG... Called to make an appointment. Waited 14 minutes. When the girl got back on, she couldn't hear me. Called back, waited 12 minutes and this guy transferred me to her and of course no one answered! 3rd time I'm calling and been on hold for 5 minutes and still holding. No website so I can email them. This is totally ridiculous. I WOULDN'T EVEN GIVE THEM 1 STAR! STILL ON HOLD 12 MINUTES THIS TIME. RIVERSIDE OFFICE read more

I was initially scheduled for an appt 5/25, on Sherman Road, however I received a call a few days before that saying I needed to reschedule. I called the day before the initial appointment was due and I spoke to Adam. He said my appointment was NOT rescheduled and that he "was looking at my file as we speak". I said "ok then, I'll see you guys then". So the day of my appointment, I went down there and I was told by the receptionist that my appointment needed to be rescheduled and they trying reaching out to me. I told her what Adam said and she said that was wrong and indeed needed to reschedule and for me to arrive 40 minutes before the appointment to fill out my paperwork. Since I was there, I went ahead and filled everything out for the future appt. I asked her who I needed to complain to and she said to call Jennifer at x501. New appointment day, 6/5, I get there at the time of my appointment (10 am) and the receptionist said I should've arrived at 9:30 am to fill out my paperwork. If she'd of seen the file, she would have seen the paperwork but I reminded her that I had done that when they messed up the first time. Then she said she'd let them know I was there. At 10:30 am, I still hadn't been called and asked what was the purpose for me to arrive 30 minutes early if I was going to have to wait more than that. She said she'd see where they were. A few minutes later, a gal comes and takes me in the back only to be told there were two more people ahead of me - doesn't therapy take about one hour?? Anyhow, I told her they messed up again and I wanted to talk to Jennifer - again. The gal said Jennifer was there and to have a seat in the lobby. Before walking out, I heard the gal tell Jennifer that I was "upset" (poor choice of words) i NEVER raised my voice, never cussed, never said anything inappropriate. I told them that I had another appt at 12 noon but by 11am they STILL hadn't called me. How is it that THEIR time is more important than mine? This is VERY poor management and I am going to give very negative reviews on Yelp, Google, Neighbors, TikTok and whatever other social media there is. How inconsiderate of them to not take my time seriously. I have a freaking bulging disk and they are doing an excellent job with their lack or professionalism - they would get an onion award because they are LOUSY read more

The guy said "well at least you're not fat" and "get your brain fixed first" before my hip replacement.... I'm not real comfortable with a surgeon who talks like that first of all. Don't refer to a congenital defect I have as me needing to "get my brain fixed" and I used to actually be significantly overweight so the other manner of speak was highly offensive. I won't be allowing this man to replace my hip. Additionally because I need a total hip replacement along with other issues obviously I'm not working, when social security contacted the office I visited about my records they didn't forward that records request to the office that handles them. They don't tell you any of this when you go as a patient. I suppose they expect you to ask at the counter? If you don't directly ask when you have an issue that is disabling you don't deserve to know I guess? I got referred to a doctor with an office I should just automatically know they have lots of other locations and a whole other place to go for the records all on my own? Thanks for at least 8 months longer on welfare waiting for the social security I earned. Your records staff was super rude on the phone at first too like I was out of line being upset at my social security claim literally being denied from this lack of follow through on your end with their records request with something you fail to educate your patients on. Teach your surgeons bedside manner as well. I'm getting my records and going elsewhere for the surgery. I don't trust your utter lack of professional behavior full spectrum.complaints are going in with insurance and oversight boards as well. My mind is fully blown. I didn't intend to have the surgery there just off the personality of the surgeon but now I'm not going back for the injections or anything else period EVER no matter who the provider is. It seems to be a facility issue not just the one provider. read more

I usually don't do reviews for Medical facilities that I go to however, after being a patient of University pain consultants for the past several years I decided it's about time I gave credit where credit is do. Dr Rainier Guiang and his staff have provided me with outstanding care and dedicated concern in helping me manage my severe chronic pain condition. Without their outstanding support in managing my pain , life would have been a lot tougher for me to go through. Please accept my sincere gratitude for helping me manage and control my severe pain issues . Sincerely James Reynolds read more

I have had a laminectomy back surgery in the past, then reinjured my lower spine. I was told by spine surgeon that I needed a spinal fusion. Not wanting to do this, I went to another spine surgeon for a second opinion who said the same thing. When I refused the surgery I was referred to Dr. Guiang at University Pain Consultants. He gave me an injection in my lower spine and another in my neck because MRI shows degenerative disc disease in both. He "does not feel comfortable" giving me anything for pain and that I should just take Tylenol and said he thinks my case is mild.... Apparently he thinks he knows more than surgeons who specialize in the spine. He laughed in my face when I told him I wanted to sleep and never wake up again because of the pain. All of the other reviews here that say he does not care about people are 100% correct. I pray that he injures himself and has to feel the same agony that his patients feel whom he has refused to help. read more

Had a horrible unprofessional video visit with PA Maria Padillia. I would definitely recommend seeing another provider no one should be talked to that way. read more

Dr Padilla is the most rude woman I have ever spoken with. She speaks over you and doesn't listen. She asked how I was doing then proceeded to speak over me and not listen at all! She never actually got back to the question of HOW I WAS! She was more concerned with yelling at her staff for trying to help me out! She knows she has all the power due to insurance giving you no options! IF you have a choice DO NOT SEE HER! The rest of the staff has been nothing but kind and helpful, I can't imagine what it is like to work for her... read more

I have been a patient of Dr. Guiang for over 7 years. I was referred to University Pain Consultants for pain in my lower back after a laminectomy in 2015. Dr. Guiang and his entire staff have always treated me with a professional, friendly and helpful manner. I have had very positive results with pain injections, medication and radiofrequency ablation procedures. I am very thankful for my great team at University Pain Consultants, Dr. Rainier Guiang, James Lauderman, PA, Danny Romero, PA and Maria Padilla, PA. Greg Maxwell read more

One nurse is hard to understand and not very patient. All others are phenomenal. Lots of parking in Menifee location.

My first experience with University Pain Consultants was odd because the nurse asked me what I was doing with a Dooney and Bourke handbag, like because I am African American I am not supposed to have nice things. Dr. Chen was very attentive and took his time with my shots in my back and I was very pleased. However, yesterday I went back and the same medical assistant that calls you to the back was so rude, I am considering never going back. The male assistant to Dr. Chen pulls my pants way farther than he should've, and the whole time I was getting stuck in my back he kept cracking jokes. I wanted to ask him to shut the f$%# up. Then after the doctor finishes instead of pulling my pants up, this guy is faking like he is cleaning me up when he had already had cleaned it and had a bandage on it. When I asked him about it he made a remark about my t shirt, saying he didn't want to mess up my Versace. I am filing a serial harassment complaint against this man today. read more

It's a Mill. Their staff do not do much and often screw up. Their Dr. well everything is rushed so good luck asking questions. They are there pretty much to give a shot or sign a prescription. That's about it. Their staff will set an appointment and not even confirm it has been authorized. They will bump you from the rotation it is seriously like fast food medicine. Take a number and then come on back for your spinal injection. Anyhow the staff will bump you without telling you and have you wait an hour before telling you there is no authorization and call someone in another office. This has happened TWICE. I reviewed the medical notes...and The Staff bever requested an authorization. And the staff didn't tell the patient this when they knew? It took 2 or 3 days of dealing with Jenniffer via telephone when I had learned they never put in the the request abd still she was very hesitant to admit...THEY SCREWED UP! As stated this is the 2nd time! I am now waiting for Jenniffer to call back after her saying.."I'll call you this afternoon" Its my fault...I did not confirm what day she would call in the afternoon. It's only been 4 days so far. But wait! There us more! One of their Drs works Friday's at the VA where I saw him once before. He reviewed a chart with me durring that appointment to determine what treatment we should do. Someof his questions were puzzling. His questions co to ued to get stranger and more unrelated to my issue. He was looking at someone else's chart while doing my exambasing them on someone who was 80 years old. I am in my 40s! Not very observant... I mean he could of at least complimented me in how good I look for being 80+. As I said this place is a Mill so its like Fast Food get in and get out and at times they will screw up your order especially at the drive through. read more

Horrible attitude by Dr Maria padia nd Dr Chen acts like there nothing wrong and not interested. I have severe spinal and cervical stenosis. Fibromyalgia, protruding disc, bone spurs, osteoarthritis in back , neck. Severe plantar fasciitis. Just didn't feel heard and very unprofessional place to go. Not to mention the San Bernardino office as well read more

Called my service dog a "pet" and the front desk assistants boyfriend came to visit for like 10 min. The whole I love you blah blah blah and some conversation about someone's flight and waking up. Didn't know this was a social club. Place hasn't changed since they opened this location in 2018. read more

This is a good location to come very professional since I have been coming I have less pain in my back Doctor pang M.D is good thanks for my relief on my back. read more

I wish I could give them 0 stars because that is what they have earned. I have been trying to see Dr. G., who is a cold dead fish with a God crown on his head, put there by himself. He took me off my pain patches, put me on pain pills. I am 76 and have had a bad reaction to the pills. I called and made an appointment to see him and the morning of the appointment I had a message from him that he didn't feel the need to see me or talk to me. Just stay on the pills until another 2 months have passed. I can't believe he is a doctor and certainly not a pain specialist. Run, don't walk away from this doctor and his assistant. read more

Dr Maria padia , talk to me like I had a tail for no reason. Rude and I ask for another dr and the nurse assistant was talking rude also. Iam very polite so I didn't understand what was going on. I have requested to be transferred to another office. Ppl in pain shouldn't have to be treated like this. read more

A little history: I was initially referred to Dr. Borna in Banning, CA by my insurance carrier. They choose the specialist in your area that you will see. I have chronic Debilitating pain. Dr. Borna would not even listen to all my symptoms . He treated me like a drug addict (I am 66 years old, for goodness sake) He told me to try Advil. Like I haven't done that already? I called my carrier and complained and got a new referral to Dr. Chen in Riverside. Wow, what a difference! We are in the middle of the pandemic lockdown but I got in to see him in a week. They used telescype or FaceTime or something so that I could talk to him at length and tell him what I had already been prescribed and tests that had been done. He partially removed his mask so that I could hear him. After talking on the TV screen, he adjusted his mask, removed his gloves and put on a new pair as I watched the screen. An assistant came to my room and asked me to put my mask back on. She disinfected the doorknobs, TV and chair. Dr. Chen then came in and he was wearing mask and gloves. He asked me questions and then had me tell him when I felt tenderness or discomfort as he gently pressed various spots and areas. He stepped away and told me he thinks a surgical implant of a TENS unit could be helpful. (I have already seen two neurologists and two neurosurgeons, chiropractors, massage therapists, physical therapists and psych. I even went to an acupuncturist) But first, he explained, I would have to undergo a serious of nerve block injections . I explained that I had them previously but the pain relief had been very fleeting. Dr. Chen must do the injections (they HURT) again in order for my new carrier to authorize further treatment if the shots don't work. He explained the urine test he was required to run and then he even prescribed pain medications!! I got an appt. for two weeks away. He said he would be willing to discuss different pain intervention if what he gave me does not work. What a difference! Can hardly wait til Covid19 abates so that I can hear him better. But he was very patient the whole time. I never felt like he rushed me through. He is an excellent physician! Front and back office were friendly and helpful too. Best of all - he has given me hope. Thank you, God, for Dr. Chen and staff read more

Jan-Oct 2017. This review is specific to the Murrieta Office Negative stars if possible. Repeated visits for Referral issues over 10 months. My insurance shows they were never received. Incompetent referral reps. Cannot reach the office, requiring the in - office visits. Never receive call backs when messages are left. Never going back. Getting a new provider for the pain management. Do not know if the Dr is competent in his specialty because we never got that far. read more

Dr. Hyun was awful and didn't help me with my pain at all. She wanted to keep doing cortisone shots even though they didn't work (I guess she's makes a lot off those). I told her the injections didn't help and asked for something for the pain she flat told me no. After 3 MRI's that hurt terribly she finally prescribed me some pain meds. It was the one medication I'm allergic to. Once I pointed that out she prescribed me Lyrica and subutex (which you can't take together there are major interactions) but also I can't take it with my sleep meds. When I talked to her about it she said it was fine and only take in the morning. I tried it once and not only did it make me miserably sick but it lasted more than 18 hours I was to scared to take my sleep meds (I got 0 sleep). I found out it was a methadone replacement made to help addiction. I immediately canceled my pain contract with her and all my appointments and filed a complaint with my insurance. Don't walk RUN away from this place read more

Made telecom appointment upon their request. They never called me. Get an appointment is impossible. This office is too busy. Give me a break. read more

I must share my 13-year search for relief in my Upper cervical actually at the C-1 & Atlas, From an 07 Dump Truck MVA, T bone 50mph Broadside impact. I was whipped left to right like a rag doll. 11 G's Dr. Guiang Listened carefully and offered me what 9 other Neroligist Never did, Others were putting me under for a C-4,5,6 Which had NO effect on A post-concussive disorder, That's severe neck pain & 24-7 migraines, constant cluster headaches, cognitive deficits, could not think straight for 13 years. I suffered, UNTIL, Dr. Guiang chose to go as high as allowed to the C-3, and I am in tears, a 50-year stonemason used to a life of pain, I can THINK, I can look around, but most of all the Migraines have been reduced to headaches, and pain down over 50 %, We are just starting, next is Radio Frequency Ablation, and I trust in Him, and this may turn my life around. Only time will tell. read more

Going on over 5 years and everyone here work so hard to help the patients. Sometimes when I go I do see some unappreciative people as you do in a lot of places these days. I have only had great care and have been treated with kindness and respect here always. I would and have recommended University Pain Consultants to others and appreciate them a lot! read more