I have had to go in for two vastly different/urgent injuries and the medical personnel were so…read morekind, compassionate, efficient and resourceful- I felt supported with aftercare, follow up and check ins as well. One of the best .

Never gave my consent to a strep throat test. The kiosk wasn't working that day so I tried to…read moreexplain to the worker that I couldn't check in but she kept rudely interrupting. We were going around in circles because I was trying to tell her I was told to come back but she would not stop talking over me. Seems like out of spite I was charged a strep throat test I never agreed to. My son had a cough for almost a month. It was mild but yet wouldn't go away. Something told me to go somewhere else when I saw that the kiosk wasn't functioning. I did not want to drive out to Oak Park so I decided to stay but that was a bad idea. The idiot who performed the strep throat test was way too rough that ended up hurting my sons throat. He said the pain got worse because he described the pain as a lump in his throat. We walked out with a service that we did not need and in a worse condition. I tried to dispute it with minute clinic but it seems like I'm stuck with the bill because I've been waiting for them to remove it but nothing seems to be done.

Didn't take my insurance. But theirs plenty of drs. That will when I did go there they didn't tell…read moreme everything I had to get a second opinion

This is my favorite urgent care facility ever! Everyone is so nice from receptionist to nurse to…read moredoctor especially! You can tell they really care about their patients and willing to do everything they can to be helpful. This is the only urgent care place I will go to from now on . Thank you!

Unfortunately the doctor care has diminished. The nurses & assistants are excellent. It's very…read morediscouraging to go there & treated so poorly. Won't be going back. Doctor simply argued and didn't want you to treat me.

The service has declined over the years beginning when you first walk in. You are given a wait…read moretime as to when you will be seen as a deterrence, then given an additional wait time as to when you will see the doctor in the back. If I am sick, this is not a problem. The staff that check you in talk rudely to you and appears they do not like working with sick patients. Loyola please help this site before it closes.

Quality of care has steeply gone down since they opened. Wait times are worse than going to the ER,…read moreeven after scheduling an appointment online. My last experience with the NP was awful- I came in with horrible sinus congestion, cough, headache and clogged ears, and after I explained what was going on, she looked at me and asked "why are you even here??" She reluctantly prescribed cough pearls and a nasal spray, which didn't work anyway. I ended up following up with my doctor, because symptoms didn't improve. I've never had a medical professional ask me why I'm wasting their time. If you can, go elsewhere.

Made an appointment, arrived 10 minutes early and waiting an hour without being seen. There were…read moreonly two other people in the waiting room on average while I was waiting. After an hour, I asked how long it would be before being seen and the receptionist had no idea. I left. Why have an appointment system if you have no intention of following it, especially if they weren't busy? I'll never revisit this place.

I've been promised the results of my X-ray yesterday. Supposedly it was to take an hour from the…read moretime they were done. I've wasted well over an hour on the phone only to continually get put off. About 1.5 hours ago they claimed I would get a call back in twenty minutes. Still waiting with no answers. I'm still on hold as I type this up. They DO NOT care about their patients. This is my life we're talking about. Do NOT go there. They couldn't care less about you!!! They are completely inept. Full of excuses, apathy and incompetence.

This was truly the best experience I've ever had at an immediate care or walk-in clinic. I took my…read moredad here for his gout while he was visiting from out of the country without insurance. From the receptionist to the nurse practitioner, everyone was outstanding--kind, efficient, and professional. After the visit, I called to switch the pharmacy for my dad's prescription, and they handled it in just 30 minutes--unbelievably fast service compared to anywhere else! I highly recommend this place!

Went with my husband here because in the past I have gotten great service from the doctors. But a…read morefew weeks back was totally opposite. The lady doctor which I have never seen work at this location saw my husband was so unprofessional. She prescribes him medication and tells him that it wont work but still prescribes it smh. we were very unsatisfied with her service. I definitely recommend asking for doctor Mohammad which was who I seen and was very professional.

Went to Urgiclinc this evening and by far the best experience, customer service, staff, online…read morescheduling, very clean, and they have a coffee station which I definitely needed. The staff were so personable and made us feel so welcome! The doctor listed to all of our concerns without rushing us.

since the other review is from 7 years ago, i'm here in 2025 confirming that my experience was…read moregreat! it took me 10 mins after my appointment to be seen and it looked like there was at least one care provider on duty. my insurance is blue cross blue shield il and i was charged $25 for a strep test and flu shot. my care provider was Ndembeleki Freitas and she was so so sweet. i have had a very negative experience with a doctor before so i have anxiety before visits, but Dr. Freitas was super nice and funny. when i brought up my medications, she took the time to give me extra care compared to my old doctor, who scrutinized me for taking them. i would go back again knowing their staff takes care of their patients and treats them as people!! i don't have any notes on prescription times or the pharmacy as i didn't need anything, but i wanted to write a review for people who get nervous at the doctor :)

This is a great alternative for someone that does not have insurance. There is a Nurse Practitioner…read moreon site and can handle what most primary care physicians can do. Prices run from $99-$129. I scheduled an appointment online and walked over. I saw the NP and she was very friendly and knowledgeable. They also take insurance and give Flu shots.

Took care of me and pushed me to take the time I needed off work for my issue…read more The hours are great. 7 am works really well for not blowing my day for a follow up.

When I arrived I was greeted promptly and got in pretty quickly. There was one person before me. I…read moreleft my appointment at 7:39 to go pick up prescriptions at the pharmacy. Before I left I asked for a hard copy of the prescription. They told me they would send it electronically. I went to the pharmacy and it was not called in. I called the office to say I was coming to pick up the script. When I arrived prescription was not ready. It is now 8:41 pm and I am still waiting for the prescription. The young lady at the front desk has been completely rude since I came back. I have been nice to her but she is probably one of the reasons the place has bad ratings because the other front desk worker and doctor seemed nice. They need to get organized. Provider needs to get scripts out faster.

I don't understand the bad feedback regarding this place. Two weeks ago, I became very sick with…read moreFlu A and bronchitis and needed to see a doctor. It was 9 p.m. on a Sunday, and DuPage Immediate Care was the only place open. I was initially concerned after reading some negative reviews, but due to the severity of my symptoms, I decided to go anyway. I was seen by Dr. Cynthia, who was extremely attentive and thorough. She did her initial observations including listening to my breathing and checking my nose and throat. She then ordered a chest X-ray (without me even asking), which showed she was doing her due diligence. She showed me the images, explained the results clearly, told me what was going on, and prescribed the appropriate medications. I followed her treatment plan and began feeling much better. A few days ago, I developed a worsening and unrelated sinus infection. Because of my positive experience the first time, I returned to DuPage Immediate Care. Once again, Dr. Cynthia was attentive, listened carefully to my symptoms, diagnosed the issue, and prescribed the appropriate medications. She is kind, professional, and genuinely listens to her patients instead of brushing them off like some doctors I've experienced in the past. I truly appreciate this office and Dr. Cynthia and would absolutely recommend them.

i wouldn't have came here if I knew Edith Alvarez was going to be so rude! she is very…read moreunprofessional and was on her phone half of the time like if my health didn't matter at all! I over heard her talk bad about her work crew and I couldn't feel more uncomfortable. definitely won't be coming back!

The woman answering the phone is SOOOO nice. She is so understanding and compassionate. Absolutely…read moreamazing customer service by her.

I enjoy bringing my 13 year old here for his orthopedic follow up appointments vs the Chicago…read morelocation. There is significantly less traffic and plenty of parking, without walking several city blocks. This location offers quite a bit of services including X-rays, sleep studies and even some outpatient pediatric surgeries. However, certain staff only visit this location on specific days - so you must be flexible with appointment setting.