Call answered by Ai, don't call back Let my dog sit 3 hours…read more(at least) before starting his appointment 1:00, last one out at 5:00 while she took walk ins and finished them before my dog Charged $30.00 above published price with not much of an explanation ($100.00 is way too much for a small dog!) Tried to talk to owner who just gave excuses. The two walk in's cost $6.00 less than my one dog No satisfaction at all! If I could give minus 5 I would! Rachael is not a good business person, she has a lot to learn!

I went to Groomer's Touch for about 10 years. It was great when Jen was the owner. Now that Rachel…read morehas taken over it appears she not a good business person. I have stayed with her but now I cannot. I called the day before my appointment for my female Airedale terrier this week. She's raised her prices again and I wanted to know the price. She quoted me $85 which as a $20 jump but I accepted it. The morning of the appointment my girl came in with small burr seeds in her coat. I spent some time brushing her legs and belly as well as beard to remove the bulk of them, her torso too but it is quite short cut. My dogs are very active but given the dry hot weather (and fact I've showered them numerous times to cool them off) she was not that dirty since there's no mud to get into as she loves to do. I dropped her off with clipping instructions to take her a bit shorter on her legs. When I arrived to pick her up I was charged $107. This is the second time with has been done to me and this time it was a slap in the face given I called the day before for the price. (I was charged $20 extra another time for my boy which I thought was slimy business practices. Dogs are dirty, groomers clean dogs. That's your business, right?) I protested the extra charge. The girl said "I talked to Rachel, had to bath her twice and she was matted). Bull. She was not matted as I brushed her before I brought her. She shouldn't have needed two baths if she was bathed properly the first time. And she says the new cut took longer. If you don't know a proper groom for an Airedale that is your problem. You are dog groomers who should know your business. And she nicked Mina's private parts in the process. I met a woman right after at another groomers I stopped at on the way home who also used to go the GT with Jen but found Rachel's grooming skills and professionalism lacking. Long story short. I'm done. I will not go back. You're a business owner but won't be for long at this rate, Rachel. Ps. I just got off the phone with Rachel. Although I was told the additional bathe I was charged extra now is standard - she said and I quote 'we bath all dogs twice; b) that the $85 was just a 'base price' so any additional charges- beware! They can charge what they like. And then she hung up on me.

They did a GREAT job on my puppy, but after 1 grooming with my elderly dog, they WILL NOT CALL ME…read moreBACK. We took our pup there numerous times with no issues. We inherited my grandmothers elderly dog (14) with almost no teeth, and while I agree he is fiesty, he's a good dog. I'll happily give him some trazedone to help (again, he has almost zero teeth at this point), but they won't even call me back. so I guess I'll take my business elsewhere. unfortunate, because I really liked Shannon whom took care of at least my puppy but I think both.

I chose this groomer because it was near my house and had good reviews. Today was our first time…read moreand we couldn't be happier with the great job they did on my baby Ben. Thank you, ladies!! New location is in West View Plaza (not on Center Street)

We had such a wonderful experience with this mobile grooming service today. They came right to our…read morehouse and groomed our little dog, Odie, who is pretty anxious and has unfortunately had some bad experiences with groomers in the past. From the start, they were incredibly patient, kind, and gentle with him. They didn't rush the process at all and really took the time to let Odie warm up and feel comfortable. That alone meant so much to us. Because of their calm and caring approach, Odie was able to get a full haircut, his first professional groom in a few years, and it exceeded expectations! You can tell they truly care about the dogs they work with, especially ones who need a little extra time and understanding. The haircut was professionally done, and Odie looked (and felt) so much better afterward. We're beyond grateful for the patience they showed and the care they put into their work. We finally feel confident having Odie groomed again and are already looking forward to our next appointment. Highly recommend, especially if you have an anxious pup who needs a compassionate groomer.

I highly recommend Zen Mobile Grooming! My poodle Charlie is 18.5 years old and has always been an…read moreanxious puppy. He hates getting groomed and has gotten more difficult as he grew older. His regular groomer retired and the groomer we've used recently (high end grooming salon in Shadyside) dropped him due to his anxiety and advanced age. So it was a welcomed relief for Justine and Julian to come to my place and groom Charlie. Justine is the expert groomer of the two and was so patient and gentle with Charlie. Took as many breaks as he needed and my pooch has never looked better. We never felt rushed and for the grooming to occur in a setting that Charlie is most familiar and comfortable - our home - was a blessing. Zen Grooming will be our go to groomer from now on. Give them a call, you will not regret it. Can't recommend them enough!

Nice lady. Talked to me a lot about any concerns and expectations before booking appointment. I…read morethink that's a key element to the decision to audition new groomer. Very cordial when showing up. Respectful with our dog before bringing her to van. Says the appointment would take about 2 hours based on our dog's shaking and fear levels and it did take that long, so she knew her stuff. Most importantly, she delivered our dog with fur that was soooo soft, smelling terrific, and she looked normal. *No eyelashes were cut off. Didn't give 5 stars because she was one hour late from our agreed upon appointment and she didn't communicate with me leaving me to wonder if we miscommunicated, or if she'd be a no show...

Karen was able to get my three dogs in relatively quickly even though coronavirus was happening. It…read morewas great to have someone come to the house so the dogs didn't have to be locked up while they were waiting to get their hair cut. She took her time, and each pup looked super precious. Karen asked a lot of questions about what I wanted for each dog's haircut, which was really nice. The price was not that different from taking a pet to a salon, even though she came to us. We will definitely be repeat customers!

Carol was so fast and great with trimming the dogs nails! very happy with my babies resultsread more

Nice people. They help me with nail trimming and mat removal with my cat. She works very nicely…read morewith animals. Most of her grooming is dogs and they all look great.

Nick groomed my 7 year old poodle, Chloe. He did a fabulous job. Her coat looks good and she smells…read morefresh. She will be returning in 6 weeks.

I was worried for my dog's first groom. Nick was great! Looking forward to our next visit!read more

I needed to get my sons dog Gatsby to a groomer as he is staying with for a year…read more My usual groomer was not taking any new large dogs. Our groomer highly recommended Mandi from Animal Elegance. I dropped off Gatsby at 915am and was met by Mandi. Mandi was very nice and super friendly. I picked Gatsby up at 1230 and Mandi said he was a good boy. Gatsby looks great and was groomed beutifully. I have an appointment again in 3 months. Mandi seems really nice and was so great with Gatsby. When I picked up Gatsby he seemed very happy.

Amanda does a wonderful job with both my cats and dog. I have been to many groomers, and she is the…read morebest! I have recommended her to several of my friends. You will not be disappointed.

Highly recommend this groomer. My Lola comes home smelling good and she's so soft. It's easy to get…read morean appointment and the price is right.

I take my dogs to get their nails cut and they are so kind and helpful. it is a very secure…read morebusiness I like that. good job