Very knowledgeable staff who helps get service your animal needs. Veterinarian takes time to listen to my concerns & prescribes proper treatment. Monthly flea & preventative pricey. Grooming services downstairs too expensive, area offers better options. read more

I have been with this vet for years with my dog, we have been there through the switch in management. Paying almost double from the old management but I stayed. I have boarded my dog there as well. Last time i boarded i had to get a shot needed for the stay. I took the dog for the shot and was told it will be a while but they would keep him up here with them and call you when he is done. I agreed. I dropped him off, and before i got 2 miles down the road the Vet called me and said oh its just a shot i have time now if you want to come back and get him, I agreed. I went right back and got him10 minutes tops from when i left him. I took him in for boarding the next morning and left him for two nights. At pick up i was being charged for a hospital stay, i questioned this and was told it was his stay for the day he got his shot. over $30.00 for him being there 10 minutes. of course I questioned that and asked for the vet to confirm what happened. After a trip upstairs a couple of times the young lady came back and said the Practice Manager said it was ok a simple misunderstanding. Time goes on to two days ago i called for a boarding appointment and was told once again he needs a shot, a flu shot, ok so i made an appointment for today the 13th. I went in and got the shot, paid $62.50 for a flu shot for my dog. Was told boarding is all set up and well see him in the morning. I have to be out of town in the morning for a meeting at 10 so i will drop him off at 8am all is good with the world. Until 2:30 today someone calls me back and informs me that the practice manager, Kim Moran said they are not allowed to board Toby anymore due to me not paying the hospital visit fee on his last visit. WHAT???? I have been talking to and visited you and no one said anything and now your calling to tell me your not keeping him anymore? This young lady said that Kim was off today and the decision was made yesterday but no one wanted to call and tell me so they have been passing it off to others since yesterday. And no there is no one else to talk to it is just NO. This is so unprofessional, retaliatory, and in poor taste not to mention the most childish thing I have ever heard of from a business. I have found someone to watch my dog at half the price and that doesnt leave them alone all night. I have also in the hour since this happened gotten him into another vet that has great reviews and charges a reasonable price for their services. Healthy Pets has definitely lost alot of clients due to the new management but I tried to be consistent and give them a chance, but this is too much for me, so i am gone as well. I'm sure more will follow suite. Healthy Pets from 10 to 0 in 60 seconds. Good Luck read more

We have always used Healthy Petz for years and before management changed we loved it. They took time with our fur babies and seemed to truly care. Fast forward to a few days ago they were more than happy to charge us $400 some dollars for a quick in and out wellness check but a week later our dog had vomiting and diarrhea for three days and their reply was take her to urgent care. Never been so disappointed and we will never use them again. THEY DO NOT CARE!!!!!!!!!! read more

Nice, open, well-lighted waiting area. Clean, hard floor. Good access, with a separate exit door. Some congestion can occur at the check-out/payment counter, however. ADA compliant. My first visit regarding this veterinary wasn't all that positive, which lends credence toward the policy of putting a few visits (of any establishment) under the belt before writing a review. Upon the occasion of our first visit, a large, unhappy pooch filled the waiting area with ear-splitting, booming barks that I and my pup found most unsettling. That, and a disconnect with the attending vet regarding care and his seeming distain for pups procured through non-shelter sources......well. Saving grace here is the fact that several vets rotate through the client base. Second visit was better with a different vet. Third visit found us with Dr Julie! Dr Julie is well.....not young. Let's say she's experienced. And with experience comes a personality that's had the new, sharp edges rubbed from the DVM diploma. Dr Julie will fully listen to ones concerns before forming an answer. Dr Julie understands she really sees two patients with each visit: the furry one, and it's owner! She is secure and caring enough to realise there's nothing to be gained in trying to impress the client with her veterinary knowledge. Yet, if pressed, she'll explain processes in great and understandable detail. The good doctor addresses concerns of the owner, along with conditions of the pet, but never in a condescending fashion. She'll offer background along with options, and a recommendation as to why she favours one over another. Yes, when setting up an appointment, one may do so with the vet of choice. Our choice is Dr Julie! read more

Have become impossible to deal with, most of the time you cannot get through on the phones. You cannot actually speak with a vet most of the time and you can not go in with your pet at all. No Saturday hours. New ownership undoubtedly has had a hand in part of this. I called for an appointment for an ear infect was told it would be 2 months. Ended up calling an out of town vet that a family member uses and they got my pet in right away if I had waited 2 months I would have a completely deaf pet. I had done business with healthy petz over 20 yrs. I will no longer even consider recommending them even in an emergency read more

I 100% recommend this vet. Before today, it was just the vet my family took their pets to because it was close by and affordable. But over the weekend my pup was really sick. I called all the emergency vets I could and but none of them would take into consideration my financial situation. (I only had at most just below 1k to use). I ended up waiting for this vet to open. They scheduled me in really fast and just a few hours ahead. Took my pup in, They find out she has a severe uterus infection. They were beyond gentle with my baby girl. Was very considerate when laying out my options. I told them I couldn't afford her surgery. They said they'd call around, left, came back and told me they contacted someone at an animal rescue group who offered to pay the majority of my pups surgery. The emotions I felt in that moment after spending all weekend getting turned away from vet hospitals due to money was indescribable. Anyways, they get her checked and prepped for surgery. 30 mins into it they pull me into a room and tell me the devastating news my pup had massive cancer tumors in her stomach and there wasn't anything they could do but to euthanize on the table. My heart was completely broken today and I had to go through one of the most difficult moments of my life saying goodbye to my baby girl. I was completely blindsided and felt I wasn't prepared enough to let her go but the vets was there with me every step of the way, comforting me, handing me tissues, giving me hugs, and reassuring me she's not in pain anymore. The final reason I gave this place 5 stars is because rather than still charging me for the surgery, instead they put the money donated for the surgery into getting my girl cremated. I didn't have to pay a thing for them to do it. Only the small bill I paid for the exams and bloodwork. I think a good vet is more than how skilled they are. They have to be compassionate about what they're doing and today in a moment where I felt so hopeless and at a loss, I was not alone and felt that they did everything they possible could for my baby to live. read more

I would give this place a minus star if I could. Healthy Pets used to be a great place to take your animal. I have used them for my 6 years old dog since he was a puppy. I always kept his shots up to date, boarded and had him groomed. He had never been sick until this week and I couldn't get a live person on the phone or anyone to answer the phone. They never return calls and I tried booking him an appointment on line but it would have taken a week! I called another vet office and was able to talk to a real person and was given an appointment for my dog. I went to Healthy Pets to get his records and asked them why no one ever answers the phone and she said because it was summer and they're short staffed. I did not hear a phone ring the whole time I was in their office! They always mange to contact you when time for your pet's shots but if your pet gets sick, they're not there for them. This is unacceptable! read more

This is no longer a family business it is a corporation. They refused to even make an appointment for one of my dogs for an ear infection that had chronic ear infections, the reason for not treating was "he has chronic infections" the dogs ear canal exploded, we thought he had had a stroke, ended up in the ER vet hospital. He was already blind so loss of hearing was a big blow. He never recovered. We also had a female rescue with HW due to age we chose slow kill, corporation took over and they quite carrying the medication being used to treat the HW. When I found a pharmacy I could get it from, the front desk told me I could not get a prescription for it from the vet without being seen, she had just been seen. I was forced to go to a different vet, who was appalled that they refused to continue treatment for HW. this corporation cares only about money and has killed several pets due to lack of proper treatment and misdiagnoses. I and many other clients have left and found other vets to care for our pets read more

Most disorganized vets office I ever encountered. Never got to see the vet, my appt was not made as I thought and I would give them a -5 stars if I could. Now for Tammie the Groomer there is another review with 4.5 stars. She works below in back and does very nice work. Please don't judge the Groomer/Boarding with the Veterinarian office. I now use Morganton Animal Clinic and its a world of difference. read more

Yesterday we put our dog, Jasper to sleep at Healthy Petz. Fine establishment and busy little place. Every 2 or 3 minutes someone walked in. Jasper had an injury that prevented him from having a good quality of life. He had one shot that sedated him. Then a few minutes later this Dr. shaved a portion of his hair on his right foot leg. Then impressively she bent down and kissed Jasper on his face, inserted the syringe, found blood, inserted the chemical, waited awhile, used a stethoscope and proclaimed him deceased. Sad moment for all but done gently. Would definitely use their services again but probably won't ever get another dog again. Too painful to lose. Jasper was 12 years old. LOVED to chase cars. read more

Our Dogue De Bordeaux has been a going to this veterinarian for the last six months. One day our Maggie was bit by a snake, and we took her to the veterinarian. Unfortunately we were in a rough spot monetarily. She was deathly ill, and this veterinarian wouldn't even provide medicine! Instead of treating our dog, we were told, "If you don't have the money, we shouldn't own a dog"! Everyone has been a situation where money was tight, and this is simply outrageous! We took her to Morganton Animal Clinic and Dr. Hemstreet treated her immediately. These people don't love animals, they love money. STAY AWAY! read more

EDIT: I originally gave only two stars but I have increased it to three because my subsequent visits have been decent. I was just very put off by my first visit. Since then the vet has been willing to answer my questions over the phone, and the medicine/food she suggested for my kitty has been helping. --- I visited here for the first time with my cat and was less than thrilled with my experience. My appointment was at 5:00 but they didn't take us back until 5:45, then it took until 6 for the vet tech to come in, and another 20 minutes for the actual vet to come in. My cat does not normally bite, even at the vet, and this vet did not allow me to get her out of the crate myself and seemed very forceful with my elderly cat. It was almost like she was in a hurry and didn't care to comfort my cat hardly at all. My cat tried to bite her and she said "we have a problem here with grey cats being mean to us." That's so rude! My kitty is not mean, she just didn't handle her properly! I've been to other vets with none of these issues. The place itself was also quite loud with doors slamming and the staff made no attempts to quietly close doors or speak gently. It was a stressful experience for me and my cat. We did at least get a diagnosis and medicine at a fair price, but next time I will most likely go elsewhere. read more

Normally I love this place however today, we took Morgan to see the Vet about a possibility of allergies. Right from the start, the Vet argued that Morgan was not the breed of dog that we had on his records. She said this because her mother had a Havanese and she knew Morgan wasn't a Havanese. This vet argued almost the entire visit about this issue. I will continue to use Healthy-Petz but, I will NEVER use this Vet again. read more