The staff at Paws and Claws always do a great job!! Highly appreciated and I highly recommend them!read more

Good experience for our dogs boarding there while we were away. Will use them again.read more

Absolutely love this store. Which is saying much because all PetSmarts are not created equally…read more For example, I live closer to Hickory. However, you will never catch me in that particular store in Hickory. That store is just nasty, empty, unattended, dead fishes floating, no assistance [...] but I digress. The store in Morganton is most helpful. The staff is kind, even funny at times. They have no problem helping me spend more money on my pets and supplies. Truly, just an awesome store. Very helpful, informative and kind. I highly recommend this store for all your pet needs. But, this store only. *I cannot speak on the adjoining groomer or vet care.

This review is for the grooming salon in Petsmarts Morganton, NC location. I booked a grooming…read moreexperience for the first time here after going to another groomer prior. I booked the $87 appointment and ended up having to pay $150 from all the add ons. But, that's not even the worst part.... all of my dogs hair was gone and she was cut up in several places. After sending them time stamped photos they continued to say that the groomer did not chart any cuts so they could not have been done by PetSmart. I will include the photos below. The finally got back to me a week later because the managers were out of town?????The refused to give her medicine from the store or even call her in medication to the vet. I am honestly baffled at the audacity to say I would do that to my own dog just because they didn't want to take responsibility. I will never go back there. My groomers name was Hannah. Keep your fur babies safe away from their grooming salon. Pathetic. (There is a photo below of my precious Golden Doodle before the hair cut disaster)

Older facility that is maintained very well. Clean, and no smells typically associated with…read morekennels and grooming facilities. The staff is friendly and attentive.

Love this place . A peace of mind knowing my dog is in a safe and loving environment when I'm on…read moreholiday.

Absolutely the best ! She did a wonderful job, very friendly, very affordable , no wait time at all…read moreand went above and beyond! Definitely recommend!

From the owner: Pampered Pooch of Lenoir NC is here for all your Dog Grooming needs. We offer great service and…read moreaffordable prices. Check us out on Facebook at Pampered Pooch of Lenoir NC.

My baby has never looked better! And she smells amazing! The customer service is amazing. Very…read morenice and friendly. My baby is always happy when we go to the groomers.

I will never go back. Stephanie, the owner, is incredibly hard to reach to schedule an appointment…read more It took me a week this latest time before she got back to me to schedule. Then, my dog gets groomed, I get home and notice all of his paws weren't properly groomed! I sent Stephanie pictures and a text letting her know because she has a new employee that I believe groomed my dog. She texts me back and says "I'm sorry, did you get him clipped?" What the heck? I texted her back and said this is how my dog left your place yesterday after being groomed and said it was unacceptable. I got no response. Not sure how this lady is going to stay in business with poor customer service skills and bad grooming. Here is a picture so you can see how poorly his paw was cut.

Very knowledgeable staff who helps get service your animal needs. Veterinarian takes time to listen…read moreto my concerns & prescribes proper treatment. Monthly flea & preventative pricey. Grooming services downstairs too expensive, area offers better options.

I have been with this vet for years with my dog, we have been there through the switch in…read moremanagement. Paying almost double from the old management but I stayed. I have boarded my dog there as well. Last time i boarded i had to get a shot needed for the stay. I took the dog for the shot and was told it will be a while but they would keep him up here with them and call you when he is done. I agreed. I dropped him off, and before i got 2 miles down the road the Vet called me and said oh its just a shot i have time now if you want to come back and get him, I agreed. I went right back and got him10 minutes tops from when i left him. I took him in for boarding the next morning and left him for two nights. At pick up i was being charged for a hospital stay, i questioned this and was told it was his stay for the day he got his shot. over $30.00 for him being there 10 minutes. of course I questioned that and asked for the vet to confirm what happened. After a trip upstairs a couple of times the young lady came back and said the Practice Manager said it was ok a simple misunderstanding. Time goes on to two days ago i called for a boarding appointment and was told once again he needs a shot, a flu shot, ok so i made an appointment for today the 13th. I went in and got the shot, paid $62.50 for a flu shot for my dog. Was told boarding is all set up and well see him in the morning. I have to be out of town in the morning for a meeting at 10 so i will drop him off at 8am all is good with the world. Until 2:30 today someone calls me back and informs me that the practice manager, Kim Moran said they are not allowed to board Toby anymore due to me not paying the hospital visit fee on his last visit. WHAT???? I have been talking to and visited you and no one said anything and now your calling to tell me your not keeping him anymore? This young lady said that Kim was off today and the decision was made yesterday but no one wanted to call and tell me so they have been passing it off to others since yesterday. And no there is no one else to talk to it is just NO. This is so unprofessional, retaliatory, and in poor taste not to mention the most childish thing I have ever heard of from a business. I have found someone to watch my dog at half the price and that doesnt leave them alone all night. I have also in the hour since this happened gotten him into another vet that has great reviews and charges a reasonable price for their services. Healthy Pets has definitely lost alot of clients due to the new management but I tried to be consistent and give them a chance, but this is too much for me, so i am gone as well. I'm sure more will follow suite. Healthy Pets from 10 to 0 in 60 seconds. Good Luck